Hapter; Line Park Configuration - Altigen AltiWare ACC 5.1 Administration Manual

The Line Park feature is a kind of call park method. The main differences between Line
Park and system call park are the following:
A Line Park ID can be assigned to a specific IP phone's programmable key; the
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system call park cannot.
Line Park IDs can be grouped as a Line Park Group for call routing purposes; the
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system call park ID is assign by the system automatically.
The Line Park feature can be used for the following applications:
Inbound call line appearance during business hours
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Operator parks a call for a group of IP phone users
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Executive/assistance call coverage
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Night hours call coverage
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Overflow new workgroup calls to a Line Park Group when the queue length or queue
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time is too long.
Implementation details - System
A total of 99 (01 to 99) line IDs can be grouped into different Line Park Groups. The
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default "System" group cannot be removed.
One Line Park ID can belong to only one group.
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A Line Park Group can be assigned to:
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Trunk In-Call Routing
–
Extension/Workgroup Busy or RNA Handling
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Extension/Workgroup Forwarding
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Workgroup Quit Queue Option
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The system will put the caller in queue when calls exceed the total lines assigned to
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the Line Park Group.
The park line is released when the call disconnects, is answered, or is forwarded due
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to time out.
To configure line park, select PBX > Line Park Configuration.

Line Park Configuration

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