Pbx New Features And Enhancements - Altigen AltiWare ACC 5.1 Administration Manual

PBX New Features and Enhancements

Meet-Me Conference
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MobileExt Enhancements:
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Trunk property is dynamically changed between regular trunk and MobileTrunk,
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eliminating the requirement to dedicate a trunk for MobileTrunk use and the need
to segment T1/PRI span.
Soft On-hook/Off-hook for MobileExt user - This feature eliminates the need to dial
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back into the system to get a dial tone after terminating or transferring the current
call. When the user presses * * , the system simulates On-Hook/Off-Hook and
plays a dial tone to the MobileExt user after the user terminates the existing call
or transfers a call.
Option for MobileExt user to press any digit to connect to call - This delay-
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answering option gives the MobileExt user more time to decide whether to connect
to a call or not.
Ability to mute conferencing party during regular conference - When an extension
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user initiates a conference, he can mute a conference party from AltiView/AltiAgent.
Configuration for an IP extension to fallback to a mobile extension
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Voice mail added as a Line Park exit option
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IP phone does not ring when a call is parked by user
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Call Center New Features and Enhancements
Enhanced skill-based routing with skill level requirement support (ACM
only)
Ability to tag Skill Level Requirement (SKLR) for a incoming call in AA, DNIS Routing,
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Caller ID Routing, Advanced Call Router, and SDK
Workgroup Queue distribution engine tries to match caller's SKLR with Agent Skill
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Level. Three agent call coverage logics can be configured: Exact Match; Equal or
higher SKLR; Equal or lower SKLR
Workgroup call coverage can be expanded beyond the SKLR, if the expansion rule is
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set to increase the caller's SKLR after the caller waits in queue a specified amount
of time
Supervisor Coaching
Lets the supervisor coach the agent through a call without the other party hearing. This
feature is not supported when the agent extension connects to a Quantum extension
port or if the customer is calling over IP and the voice stream is connected directly from
a SIP device to the agent's IP phone (bypassing AltiServ).
Client Application New Features and Enhancements
AltiView
Meet-Me conference scheduling, monitoring, mute, and drop capability
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Dial pad and Flash key
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Ability to manage Activity greetings
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AltiWare ACC 5.1 Administration Manual