Hapter; About Maxcommunicator; New In Release 6.5 Update1 - Altigen MaxCommunicator Manual

For max communication server release 6.5 update1

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MaxCommunicator is call management software for the general desktop

PC user. It runs with the MAX Communication Server ACC or ACM

system. MaxCommunicator users can access, configure, and perform

several of the system's PBX functions directly from the desktop, including

call handling, call forwarding, voice messaging, extension monitoring,

conferencing, and One Number Access.

In addition, MaxCommunicator integrates with Microsoft Outlook and

Outlook Express, ACT! , and GoldMine® for caller screen pops and dialing

out from these applications.

The following features are new in Release 6.5 Update1:

• Dialing Using Smart Tags—Phone numbers that appear in Internet

Explorer and Microsoft Office programs can be dialed through your

active MaxAgent/MaxCommunicator/MaxOutlook by either clicking

an icon (in Internet Explorer) or choosing Dial by MaxClient from a

Smart Tag (in Microsoft Office programs). Requires configuration on

the MaxAgent/MaxCommunicator/MaxOutlook's Configuration >

General screen and in each Microsoft Office program.

• Dialing Using Shortcut Keys—You can select a phone number from

any window, for example, Internet Explorer, Microsoft Word, Excel,

Notepad, and so on, and then dial that phone number by pressing two

or three keys you define for this task. Requires configuration on the

MaxAgent/MaxCommunicator/MaxOutlook's Configuration >

General screen (Select-n-Dial option).

• Automatic Dialing—Any phone number you dial using a Smart Tag

or the Select-n-Dial method can be dialed automatically, or you can

choose to simply have that phone number put in the dialer box.

Configure this option on the Configuration > General screen.

H A P T E R

MaxCommunicator Manual

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Troubleshooting