Work/Hunt Group Converter - Altigen AltiWare ACC 5.1 Administration Manual

Work/Hunt Group Converter

AltiWare's Work/Hunt Group Converter allows you to convert workgroups to hunt groups
or hunt groups to workgroups.
To launch the Work/Hunt Group Converter, select Services > Utilities > Convert
Work/Hunt Group. The Work/Hunt Group Converter window opens.
Figure 8. Work/Hunt Group Converter
Workgroups and hunt groups are listed on the left side of the window, member agents
and non-agents are listed on the right side.
The Work/Hunt Group Converter can be used to convert:
Agent to Non-Agent—If an agent belongs to any workgroup, it cannot be
•
converted to a non-agent. When an agent is converted to a non-agent, all
workgroup-related parameters will be cleared, including wrap-up time, inter-call
delay, and outgoing workgroup number.
To convert, select the agent (indicated by YES in the Agent field) and click the
Convert Agent button or double-click the agent.
Non-Agent to Agent—To convert, select the non-agent (indicated by NO in the
•
Agent field) and click the Convert Agent button or double-click the non-agent.
Make sure you have enough agent licenses.
Convert Workgroup to Hunt Group—when a workgroup is converted to a hunt
•
group, its members are not changed, but the following parameters are cleared,
including:
voice recording setting
–
queue time threshold
–
queue overflow settings
–
queue announcement
–
agent announcement
–
Chapter 22: Tools and Applications
AltiWare ACC 5.1 Administration Manual 317