Altigen AltiWare ACC 5.1 Administration Manual page 39

Software Assurance Purchasing Procedures
The entryway to purchasing Software Assurance varies in the five scenarios outlined
below. However, once you are on the AltiGen Dealer Web Site, the process is
straightforward.
The server software must be AltiWare 5.1 Update 1 or later to qualify for the Software
Assurance program. For a 5.1 upgrade system, the product registration and Software
Assurance purchase can be performed before upgrading the server software to 5.1
Update1.
The server configuration must meet the following minimum requirements:
CPU speed 1.2GHz
•
DRAM 512MB
•
OS
•
Windows 2003 server
–
Windows 2000 server with SP4 or above
–
Windows 2000 Professional SP4 or above
–
Windows XP Professional SP1 or above
–
Windows XP Embedded (for MAX1000)
–
Available HD space 1GB
•
The server configuration is uploaded to the product registration database.
If Software Assurance is purchased by 12/31/2007, the qualifying hardware is offered a
free hardware warranty with an expiration date 12/31/2008. The qualifying hardware
includes in-warranty chassis, and in- or out-of-warranty Triton boards passing
verification test.
Offline product registration requires an exported HTML file, which contains serial number
information, from the AltiWare Administrator registration screen.
Product registration is performed as soon as the Software Assurance purchase is
complete.
The license activation file attachment and Assurance & Warranty summary e-mails are
sent to the purchaser, and an e-mail with Assurance & Warranty order billing details is
sent to the credit card billing contact.
Dealer Administrator Set Up
The Dealer Administrator should set up the Manage User and Manage Credit Card areas
of the AltiGen Dealer Web Site for the Dealer company (see figure below). The
administrator should do the following:
Add credit card information for Assurance & Warranty purchases
•
Assign user privilege to make Assurance & Warranty purchases
•
Assign user privilege to view prices
•
Assign user privilege to view the Assurance & Warranty tab on the Dealer Web Site
•
(for pending orders and purchases)
Pending orders are saved for up to 30 days. You may complete the purchase by invoking
the pending order and proceeding to purchase.
Chapter 2: Software Installation & License Registration
AltiWare ACC 5.1 Administration Manual 25