Making Auto Attendant Assignments - Altigen AltiWare ACC 5.1 Administration Manual

Action
Level - Repeat
Current Level
Level - Go to Top
Level
Level - Go to
Specified Item
Call - To Ext./
Group
Call - To
Operator
Call - Dial By
Name
Call - Collect
Extension
Call - Directory
Service
Call - Disconnect
VM - Record
Message
VM - Mailbox
Access

Making Auto Attendant Assignments

Once the AAs are set up, you can use them in various in-call routing situations—trunk,
DNIS, caller ID, in-call routing, and an answering option for an extension or workgroup.
For example, for trunk /AA assignments, see "Quantum Trunk Properties" on page 121.
For extension or group assignments, see "Setting Answering Options" on page 155.
Chapter 13: Auto Attendant Configuration
Description
Repeats the level that contains the "Repeat Current
Level" menu item.
Go to the top level and repeat action items on the top
level.
Goes to selected menu item at any level. A drop-
down list appears from which you select the item.
Transfers call to an extension or group number you
select in the drop-down list.
Routes the call to the operator (the operator is
defined in the System Configuration window).
Prompts the caller to enter the name (first, or last, or
both in any order) of the person they want to speak
with and dials the extension that matches the name.
Callers may not have to enter the entire first or last
name before a match is found.
The top level of each AA collects the extension
number automatically. The system has a timing delay
to differentiate if the first digit the caller entered is a
menu option or the first digit of an extension number.
Once past the top level, the system will not have the
timing delay to differentiate digits. If you would like
to provide the option for a caller to enter an extension
number, you need to map this action item to one of
the menu options.
Lists the system users and their extensions to the
caller. For this to work properly, users need to record
their directory names.
Disconnects the call.
Leaves a voice mail message in the specified voice
mail box.
Allows the caller to log in to the voice mail system to
retrieve voice mail or change personal options from
the outside. This option is assigned to the "#" key at
the top level of each AA by default.
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