Setting Notification Business Hours; Setting Call Handling Options; Handling Busy Calls - Altigen AltiWare ACC 5.1 Administration Manual

Setting Notification Business Hours

You can choose one of three options for when the extension user is to be notified of new
messages:
Non-Business Hours—notification only during non-business hours. Business hours
•
are set in System Configuration, Business Hours tab (see "Setting Business Hours"
on page 56).
From/To—notification during a specified time of day. Select the hours in the From
•
and To time scroll boxes.
Any Time—notification at all times (every day).
•

Setting Call Handling Options

Call Handling options include forwarding, handling busy calls, handling no-answers and
other options.
You can use Apply to to apply call restriction settings to one, some, or all workgroups.
To work with workgroup call handling options, click the Call Handling tab in the
Workgroup Configuration window, and select the workgroup number from the Group
List.
Figure 6. Workgroup Configuration, Call Handling tab

Handling Busy Calls

You have several options for handling calls when the workgroup extension is busy. If you
do not enable busy call handling, the caller simply hears a busy signal.
To enable the options, select the Enable Busy Call Handling check box, then select
from the following forwarding options:
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AltiWare ACC 5.1 Administration Manual