Altigen AltiWare ACC 5.1 Administration Manual page 169

Within each of these three time slots, you have the following routing options for incoming
calls:
Route to a particular extension selected in the drop-down list
•
Route to a particular auto attendant selected in the drop-down list
•
Route to the operator
•
Also, you can set additional routing attributes based on:
Holiday Profile—routes incoming calls based on Holiday Profiles configured in the
•
System Configuration window (see "Routing Calls on Holidays" on page 58)
Business Hours Profile—routes incoming calls based on Business Hours Profiles
•
configured in the System Configuration window (see "Setting Business Hours" on
page 56). During Business Hours, Outside Business Hours and Non Working
Day are defined and selected by the Business Hours profile.
Chapter 14: In Call Routing Configuration
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