Accessing The Knowledge Base And Documentation - NETGEAR UTM5EW-100NAS Appliance Reference Manual

ProSecure Unified Threat Management (UTM) Appliance Reference Manual
To submit a file to NETGEAR for analysis:
1. Select Support > Malware Analysis from the menu The Online Support screen displays.
Figure 12-3
2. Enter the settings as explained in
Table 12-1. Malware Analysis Settings
Setting
Email Address
File Location
Source / Product Model
Description
3. Click Submit.

Accessing the Knowledge Base and Documentation

To access NETGEAR's Knowledge Base for the UTM, select Support > Knowledge Base from
the menu. To access NETGEAR's documentation library for your UTM model, select Support >
Documentation from the menu.
12-12
Table 12-1.
Description (or Subfield and Description)
The e-mail address of the submitter to enable NETGEAR to contact the
submitter if needed.
Click Browse to navigate to the file that you want to submit to NETGEAR.
Specify where the file originated (for example, an e-mail address if received
via e-mail) and, if known, which product or scan feature (for example, the
UTM or a desktop anti-virus application) detected the file.
As an option, include a description or any information that is relevant.
v1.0, January 2010
Troubleshooting and Using Online Support