Chapter 39 Troubleshooting - Cisco IE-3000-8TC Software Configuration Manual

Troubleshooting
This chapter describes how to identify and resolve software problems related to the Cisco IOS software
on the IE 3000 switch. Depending on the nature of the problem, you can use the command-line interface
(CLI), the device manager, or Network Assistant to identify and solve problems.
Additional troubleshooting information, such as LED descriptions, is provided in the hardware
installation guide.
For complete syntax and usage information for the commands used in this chapter, see the command
Note
reference for this release and the Cisco IOS Commands Master List, Release 12.2 from the Cisco.com
page under Documentation > Cisco IOS Software > 12.2 Mainline > Command References.
This chapter consists of these sections:
• Recovering from a Software Failure, page 39-2
• Recovering from a Lost or Forgotten Password, page 39-3
Recovering from a Command Switch Failure, page 39-4
•
Recovering from Lost Cluster Member Connectivity, page 39-7
•
Note
Preventing Autonegotiation Mismatches, page 39-7
•
SFP Module Security and Identification, page 39-8
•
Monitoring SFP Module Status, page 39-8
•
Using Ping, page 39-8
•
Using Layer 2 Traceroute, page 39-10
•
Using IP Traceroute, page 39-11
•
• Using TDR, page 39-13
• Using Debug Commands, page 39-14
• Using the show platform forward Command, page 39-16
• Using the crashinfo Files, page 39-17
Troubleshooting Tables, page 39-18
•
OL-13018-03
Recovery procedures require that you have physical access to the switch.
C H A P T E R
Cisco IE 3000 Switch Software Configuration Guide
39
39-1