B Troubleshooting; Troubleshooting Installation; B.1 Troubleshooting Installation - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - INSTALLATION 10.3 Installation Manual

Troubleshooting
B
The following sections provide solutions to the problems you might encounter while installing or
®
uninstalling Novell ZENworks
Section B.1, "Troubleshooting Installation," on page 81
Section B.2, "Uninstallation Error Messages," on page 85

B.1 Troubleshooting Installation

This section provides solutions to problems you might encounter when installing ZENworks 10
Configuration Management SP3.
"ZENworks 10 Configuration Management SP3 installation might fail on 64-bit Windows
Server 2003 and 64-bit Windows Server 2008" on page 81
"Installing from the root directory on a Linux device fails to create the self-signed certificates"
on page 82
"Configuring the ZENworks Server to an Oracle database fails" on page 82
"Unable to establish a remote desktop session with a Windows device running the ZENworks
10 Configuration Management SP3 installation program" on page 83
"Installing a second server gives an error message" on page 83
"Mono installation on Linux fails" on page 83
"ConfigureAction fails because of an error detected by HotSpot Virtual Machine" on page 83
"Unable to install NetIdentity from Novell Client 32 on a device that has ZENworks installed"
on page 84
"ZENworks 10 Configuration Management SP3 Installation fails if you choose to configure
ZENworks Server with the external Sybase database" on page 84
"Unable to open the ZENworks 10 Configuration Management SP3 Installation logs by using a
Web browser on a non-English Primary Server" on page 85
ZENworks 10 Configuration Management SP3 installation might fail on 64-bit
Windows Server 2003 and 64-bit Windows Server 2008
Source: ZENworks 10 Configuration Management SP3; Installation.
Explanation: If you are installing ZENworks 10 Configuration Management SP3 to a 64-bit
Windows Server 2003 or 64-bit Windows Server 2008, the installation might
fail or hang because of the Windows Installer (
message is logged in the installation log:
Msiexec returned 1603:
Possible Cause: The device does not have Windows Installer 4.5 installed.
®
10 Configuration Management SP3:
) utility. The following
msiexec
Troubleshooting
B
81