Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - INSTALLATION 10.3 Installation Manual page 84

Unable to install NetIdentity from Novell Client 32 on a device that has ZENworks
installed
Explanation: When you try to install the NetIdentity agent that ships with Novell Client32
Possible Cause: The NetIdentity agent is not installed before installing ZENworks.
ZENworks 10 Configuration Management SP3 Installation fails if you choose to
configure ZENworks Server with the external Sybase database
Explanation: During the ZENworks 10 Configuration Management SP3 installation, if you
Possible Cause: The specified external database server name is incorrect.
84 ZENworks 10 Configuration Management Installation Guide
select tableName, internalName, defaultValue from Adf where
inUse =?#
An unexpected error has been detected by HotSpot Virtual
Machine:
#SIGSEGV (0xb) at pc=0xb7f6e340, pid=11887, tid=2284317600
#
#Java VM: Java HotSpot(TM) Server VM (1.5.0_11-b03 mixed
mode)
#Problematic frame:
#C [libpthread.so.0+0x7340] __pthread_mutex_lock+0x20
Action: Ignore the error message.
Source: ZENworks 10 Configuration Management SP3; Installation.
on a device that has ZENworks Configuration Management installed, the
installation fails with the following error message:
An incompatible version of Novell ZENworks Desktop Management
Agent has been detected
Action: Do the following:
1 Uninstall ZENworks 10 Configuration Management.
For more information on how to uninstall ZENworks Configuration
Management, see
page 69.
2 Install the NetIdentity agent from Novell Client32.
3 Install ZENworks Configuration Management.
For more information on how to install ZENworks Configuration
Management, see
page 47.
Source: ZENworks 10 Configuration Management SP3; Installation.
choose to configure the ZENworks Server with either the Remote OEM
Sybase or Remote Sybase SQL Anywhere database, the installation fails and
the following message is logged in the Installation logs:
Caused by:
com.mchange.v2.resourcepool.CannotAcquireResourceException: A
ResourcePool could not acquire a resource from its primary
factory or source.
Chapter 7, "Uninstalling ZENworks Software," on
Chapter 4, "Installing the ZENworks Server," on
TM