NEC POWERMATE ES 5200 Service Manual
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Value and Comprehensive Manageability
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Summary of Contents for NEC POWERMATE ES 5200

  • Page 1 Value and Comprehensive Manageability ®...
  • Page 2 The NEC CSD product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control.
  • Page 3: Table Of Contents

    Setting Onboard VGA..................2-5 Clearing CMOS ....................2-5 Setting the Power On Mode................2-5 NEC 32X CD-ROM Drive Jumper Settings .............. 2-6 Lite-ON 32X CD-ROM Drive Jumper Settings............2-6 Zip Drive Jumper Settings ..................2-6 Tape Backup Unit Jumper Settings ................2-7 CMOS Setup Utility ......................
  • Page 4 NEC WebTelligent Installation ............... 2-28 NEC SNMP Agent ....................2-30 Installing the NEC SNMP Agent ..............2-31 Configuring the NEC SNMP Agent for Windows 95 or Windows 98 ....2-31 Configuring the NEC SNMP Agent for Windows NT........2-32 NEC Configuration Change Notification..............2-33 NEC Auto Backup Utility..................
  • Page 5 Intel Processor Serial Number Control Utility .............. 2-43 System Requirements ..................... 2-44 Installation......................2-44 Processor Serial Number ..................2-44 FAQs........................2-44 Technical Support ....................2-46 Disassembly and Reassembly System Unit Cover Removal and Replacement .............. 3-3 Small Desktop or Desktop System Unit Cover ............3-3 Removing the Small Desktop or Desktop Cover ..........
  • Page 6 System Board Removal and Installation............... 3-39 Removing the System Board — Small Desktop ............3-39 Installing the System Board — Small Desktop............3-39 Removing the System Board — Desktop ..............3-41 Installing the System Board — Desktop..............3-43 Removing the System Board — Minitower............. 3-44 Installing the System Board —...
  • Page 7 System Board Connectors, Jumpers, and Sockets ................. 4-2 External Cable Connectors ..................4-2 Internal Connectors ....................4-4 Upgrade Sockets....................... 4-4 Processor Socket ....................4-4 DIMM Sockets....................4-5 Checking System Memory ................4-6 System Board Jumpers ..................... 4-6 Components ........................4-7 Processor and Secondary Cache................
  • Page 8 NEC CSD Website ....................9-3 Email/Fax Technical Support Service ............... 9-3 Technical Support Services..................9-4 Product Information....................... 9-4 NEC CSD FTP Site ....................9-4 NEC CSD Bulletin Board System................9-5 10 Specifications System Board Specifications..................10-3 Riser Board Specifications................... 10-4 Keyboard Specifications ....................
  • Page 9 Uninstalling the NEC SNMP Agent or LANDesk Client Manager ......A-5 When Both NEC SNMP Agent and LANDesk Client Manager Are Installed..A-5 When LANDesk Client Manager Is Installed Without the NEC SNMP Agent ...A-6 Configuring the System for the NEC SNMP Agent ...........A-6 Configuring the System for NEC WebTelligent ............A-6...
  • Page 10 Locating System Board Jumpers ................... 2-4 CMOS Setup Utility Main Menu................... 2-8 NEC WebTelligent......................2-26 WebTelligent Login Screen....................2-29 NEC WebTelligent Control Screen..................2-30 Welcome Screen ......................... 2-35 Locating the Cover Screw — Small Desktop................. 3-4 Locating the Cover Screws — Desktop ................. 3-5 Releasing the Small Desktop Cover..................
  • Page 11 Internal Hard Drive Screws — Small Desktop..............3-30 Internal Hard Drive Screws — Desktop................3-32 Locating 3 1/2-Inch Accessible Device Screws — Desktop ..........3-33 Removing the 3 1/2-Inch Device Bay Cover — Desktop ............. 3-34 Locating the Hard Drive Bracket and Screws — Minitower..........3-35 Releasing a DIMM......................
  • Page 12 Zip Drive Jumper Settings..................... 2-6 Tape Backup Unit Jumper Settings..................2-7 Navigation Keys ........................2-9 Resolutions for 15- and 17-Inch NEC VistaScan USB Monitors .......... 2-18 System Utilities........................2-19 PowerMate ES 5200 Series Disassembly Sequence ............... 3-2 Supported DIMMs ........................ 4-5 Sample DIMM Upgrade Paths....................
  • Page 13 Problems and Solutions......................8-7 NEC CSD Service and Support Telephone Numbers ............. 9-2 System Specifications ......................10-2 System Board Specifications ....................10-3 Riser Board Specifications ....................10-4 Keyboard Specifications...................... 10-4 Mouse Specifications ......................10-5 Speaker Specification......................10-5 Desktop System Unit Specifications ..................10-6 Sound Board ........................
  • Page 14: Preface

    It includes system setup information, disassembly procedures, and illustrated parts lists. The manual is prepared for NEC CSD trained customer engineers, system analysts, service center personnel, and dealers. The manual is organized as follows.
  • Page 15: Abbreviations

    Abbreviations ampere decibels alternating current direct current acknowledge direct cable connection accelerated graphics port data communications equipment ASIC application-specific integrated circuit Display Data Channel DIMM Dual In-Line Memory Module advanced technology (IBM PC) dual in-line package AT attachment direct memory access ATAPI AT attachment packet DMAC...
  • Page 16 file transfer protocol modified frequency modulation gigabyte megahertz ground MIDI musical instrument digital hexadecimal interface Hercules Graphics Adapter millimeter hertz multimedia extensions integrated circuit modem modulator/demodulator identification metal-oxide semiconductor intelligent device electronics MPEG Motion Picture Experts Group IDTR interrupt descriptor table millisecond register most-significant bit...
  • Page 17 universal serial bus RAMDAC RAM digital-to-analog converter volt row address strobe volts, alternating current red green blue video cassette recorder RGBI red green blue intensity volts, direct current root mean square video display terminal read-only memory VESA video electronics standards revolutions per minute association real-time clock...
  • Page 18: System Overview

    System Overview Configurations Features Components...
  • Page 19: Configurations

    This section provides an overview of the NEC PowerMate ES 5200 Series small desktop, desktop, and minitower models. The section highlights system hardware features, computer front, back, and inside features, and system security features. It also includes brief descriptions of the major components comprising the system.
  • Page 20: Powermate Es 5200 Series Components - Small Desktop

    PowerMate ES 5200 Series Components — Small Desktop A – Monitor D – Keyboard B – Speaker E – Mouse C – Small Desktop System Unit PowerMate ES 5200 Series Components — Desktop A – Monitor D – Keyboard B – Speaker E –...
  • Page 21: Powermate Es 5200 Series Components - Minitower

    PowerMate ES 5200 Series Components — Minitower A – Speaker D – Minitower System Unit B – Monitor E – Mouse C – Keyboard The following table lists the PowerMate ES 5200 Series system configurations. PowerMate ES 5200 Series System Configurations Component Description System Board...
  • Page 22 Component Description Diskette Drive 3.5-inch 1.44-MB ™ LS-120 Drive** 120-MB SuperDisk Drive CD-ROM Drive** 32X NEC, Lite-ON 40X Lite-ON ® DVD-ROM Drive** 4X DVD-ROM Drive (Windows 98 systems only) ® Zip Drive** Iomega 100-MB Zip Drive (desktop and minitower systems only)
  • Page 23: Features

    Features The system’s front, back, and inside features are described in the following paragraphs. Descriptions of the system’s security features are also provided. Front Features The following figures identify the components, lamps, and controls on the front of the small desktop, desktop, and minitower systems. Brief descriptions of the components follow the figures.
  • Page 24: Powermate Es 5200 Series Front View - Minitower

    PowerMate ES 5200 Series Front View — Minitower A – Power Button/Lamp F – USB Port B – Sleep Button/Lamp G – 5 1/4-Inch Accessible Bays C – Disk Activity Lamp H – Chassis Foot D – Volume Control I – Diskette Drive E –...
  • Page 25: Back Features

    Headphone connector — allows you to connect a headphone set to the front of the system. USB port — allows you to add plug and play serial devices to the system. Up to 127 devices can be daisy chained to the USB port. Back Features The back of the computer contains external connectors, a power socket, and expansion board slots.
  • Page 26: Powermate Es 5200 Series Back View - Minitower

    -compatible, 101-, 102- or 104-key) with a 6-pin mini DIN connector to this port. VGA monitor connector — Attach a video graphics array ® (VGA)-compatible monitor (NEC MultiSync monitor or other VGA-compatible monitor) with a 15-pin connector to this AGP- compatible connector.
  • Page 27: Inside Features

    Audio connectors — The following audio connectors are on the back of the system: microphone in jack. This jack allows the connection of a microphone for recording audio information in data files. line out jack. This jack allows the connection of an amplified output device such as powered speakers, stereo tape recorder, or an external amplifier for audio output.
  • Page 28: Inside The System -Desktop

    Inside the System —Desktop A – Expansion Board Slots E – Accessible Device Bays B – Riser Board F – Internal or Accessible Device C – Internal Hard Drive G – System Board D – Power Supply Inside the System —Minitower A –...
  • Page 29 The inside of the system has the following features: system board with connectors for the Celeron, Pentium II, or Pentium III processor, and DIMM memory riser board with two IDE connectors, diskette drive connector, expansion board connectors, and internal signal and power connectors one accessible 3 1/2-inch diskette drive bay containing a 1.44-MB diskette drive (the desktop system also has a 3 1/2-inch accessible device bay that accommodates either a diskette drive or an internal hard drive)
  • Page 30: Security Features

    Security Features The system has hardware, software, and mechanical security features that offer protection against unauthorized access to the system and data. The following security features are available: Password Security The CMOS Setup Utility includes a feature that allows a user to set either a user or supervisor password or both.
  • Page 31: Components

    Components The major system components are listed in the following table, along with the page number where each component is briefly described. System Components Component Go to Page System Board 1-14 Riser Board 1-15 Diskette Drive 1-15 LS-120 120 MB SuperDisk Drive 1-16 Hard Drive* 1-16...
  • Page 32: Riser Board

    For further information on the system board, see Section 4, “System Board.” Section 6, “Illustrated Parts Breakdown” lists the NEC CSD part for the system board. Riser Board...
  • Page 33: Ls-120 Diskette Drive

    Configuration.” Connector locations for the IDE hard drive connectors on the riser board are given in Section 5, “Riser Board.” Section 6, “Illustrated Parts Breakdown” lists the NEC CSD parts for the hard drives. Hard drive specifications are given in Section 10, “Specifications.”...
  • Page 34: Keyboard

    An optional second device can be added to the secondary channel using the free connector on the three-connector cable. Section 6, “Illustrated Parts Breakdown” lists the NEC CSD part for the CD-ROM drive. Specifications are given in Section 10, “Specifications.”...
  • Page 35: Dvd-Rom Drive

    DVD-ROM Drive Some models running the Windows 98 operating system come with a DVD-ROM drive. The DVD-ROM drive offers many improvements over the standard CD-ROM technology including superior video and audio playback, faster data access, and greater storage capacities. The drive uses the latest DVD technology that reads from specially designed DVD discs as well as standard audio and video CDs.
  • Page 36: Pc Adapter Device

    PC Adapter Device Some desktop and minitower systems come with a PC Adapter Device. The PC adapter provides twin PC card slots, which support two Type I/II cards, or one Type I/II card and one Type III card. The adapter supports ISA Plug and Play, and allows cards of mixed voltage to be used in the same system.
  • Page 37: Speakers

    Speakers Some systems come with a high-quality stereo speaker set, an AC adapter, and connecting cables. Speaker sets feature a volume control, power on/off switch, power lamp, and treble control. Some speaker sets also include a subwoofer output jack. The speaker set connects to the speaker line out jack on the back of the system.
  • Page 38: System Configuration

    System Configuration Interrupt Requests Jumper Settings CMOS Setup Utility Video Modes Resolutions for NEC VistaScan USB Monitors Utilities NEC OS Restore CD NEC Application and Driver CD NEC Help Center Intel Processor Serial Number Control Utility...
  • Page 39: Interrupt Requests

    BIOS Update utility LANDesk Client Manager NEC Auto Backup utility NEC OS Restore CD NEC Application and Driver CD NEC Help Center Cheyenne Backup ™ NEC ToolTelligent Suite ™...
  • Page 40: Jumper Settings

    The following table lists the IRQ settings. Note that assignments 0 through 15 are in order of decreasing priority. Interrupt Level Assignments* Interrupt Priority Interrupt Device I/O Channel Check IRQ00 System Timer IRQ01 Keyboard IRQ02 Programmable Interrupt Cascade IRQ03 COM2* IRQ04 COM1* IRQ05...
  • Page 41: System Board Configuration Settings

    The following sections provide information and guidelines about the jumpers and their factory settings. Note: Jumpers are set correctly at the factory for the system configuration. If a jumper change is required, change only the setting for that condition. System Board Configuration Settings System board jumpers enable you to configure your system for a particular system requirement.
  • Page 42: Setting Onboard Vga

    Setting Onboard VGA If you add a graphics board to your system, you must disable the onboard VGA by changing the jumper setting on block JVGA1 (see the following table). Onboard VGA Jumper Settings JVGA1 Function Enables onboard VGA. Disables onboard VGA. Clearing CMOS If you need to manually reset your CMOS settings to their factory state, change the jumper setting on block JBAT1 after the system has been unplugged.
  • Page 43: Nec 32X Cd-Rom Drive Jumper Settings

    NEC 32X CD-ROM Drive Jumper Settings The factory settings for the jumpers on the NEC 32X CD-ROM drive are shown in the following table. The drive is set as the master device on the secondary channel. Specifications for the CD-ROM drive are included in Section 10.
  • Page 44: Tape Backup Unit Jumper Settings

    CMOS memory and maintains configuration information when system power is off. NEC CSD recommends that you print out or write down your current CMOS Setup parameters and store the information in a safe place. This lets you restore your system to the current parameters if you ever need to replace the battery.
  • Page 45: How To Start Cmos Setup

    check the installation of optional memory by comparing the amount of memory installed with the amount of memory displayed by Setup change certain operating parameters, such as boot device sequence and keyboard parameters configure system connections for peripherals such as diskette drive, hard drives, and devices connected to the printer port and serial ports customize the system with security features such as passwords, diskette drive restriction, virus check reminder, and system backup reminder...
  • Page 46: How To Use Cmos Setup

    How to Use CMOS Setup Use the keys described in the narrow legend near the bottom of the Setup menu to make your selections or exit the current menu. The following table describes the navigation keys. Navigation Keys Function Quits the menu. Enter Executes command or brings up a submenu.
  • Page 47: Standard Cmos Setup

    Press Enter to bring up the selected submenu. Items with grayed-out text are not changeable from the submenu. Standard CMOS Setup Choose the Standard CMOS Setup menu by selecting it from the Main menu and pressing Enter The following information is displayed in the Standard CMOS Setup menu. Date Time Hard disk type, size, cylinders, heads, preconfiguration mode...
  • Page 48: Chipset Features Setup

    Delay For HDD (Secs) DMI Event Log Clear All DMI Event Log View DMI Event Log Mark DMI Events as Read Event Log Capacity Event Log Validity Chipset Features Setup Choose the Chipset Features Setup menu by selecting it from the Main menu and pressing Enter ! CAUTION...
  • Page 49 MODEM Use IRQ Reserve IRQ 9 Doze Mode Standby Mode Suspend Mode (disabled by default if Power Management is disabled) HDD Power Down (disabled by default if Power Management is disabled) HDD Down When Suspend Soft-Off by PWR-BTTN (instant-off/delay 4 seconds) CPUFAN Off In Suspend PWRFAN Off In Suspend Resume by Ring...
  • Page 50: Pnp/Pci Configuration Setup

    PNP/PCI Configuration Setup Choose the PNP/PCI Configuration Setup menu by selecting it from the Main menu and pressing Enter ! CAUTION Setting items on this menu to incorrect values can cause your system to malfunction. The following features are available from the PNP/PCI Configuration Setup menu.
  • Page 51 The following features are available from the Special Features Setup menu. under POST SHOWING Chassis Fan Detected Power Fan Detected CPU Fan Detected Chassis Intrusion Detect Voltage Detected under CPU PLUG & PLAY CPU Speed: Disable Manual 200 MHz (66 x 3) 233 MHz (66 x 3.5) 266 MHz (66 x 4) 300 MHz (66 x 4.5)
  • Page 52: Integrated Peripherals

    Integrated Peripherals Choose the Integrated Peripherals menu by selecting it from the Main menu and pressing Enter ! CAUTION Setting items on this menu to incorrect values can cause your system to malfunction. The following features are available from the Integrated Peripherals menu. IDE HDD Block Mode IDE Primary Master PIO (only appears when On-Chip Primary PCI IDE is set to enabled)
  • Page 53: Supervisor Password

    Supervisor Password Choose the Supervisor Password menu by selecting it from the Main menu and pressing Enter ! CAUTION Setting items on this menu to incorrect values can cause your system to malfunction. Follow the prompts in the dialog box to set up, change, or disable the Supervisor password.
  • Page 54: Exit Without Saving

    Exit Without Saving Choose the Exit Without Saving menu by selecting it from the Main menu and pressing Enter ! CAUTION Setting items on this menu to incorrect values can cause your system to malfunction. This menu allows you to abandon all CMOS value changes and exit the CMOS Setup Utility.
  • Page 55: Resolutions For Nec Vistascan Usb Monitors

    Resolutions for NEC VistaScan USB Monitors The following table lists the supported resolutions for NEC PowerMate Series ™ systems with 15-inch and 17-inch NEC VistaScan USB monitors. ! CAUTION Setting resolutions other than the rates listed in the following table generates a “black” monitor screen.
  • Page 56: Utilities

    Update the Flash ROM with a BIOS flash diskette. The diskette contains the latest version of the BIOS code. You can get the diskette from NEC CSD or download the BIOS from the NEC CSD website or Bulletin Board System (BBS).
  • Page 57: Landesk Client Manager

    (local machine) or enable/disable the serial ports, printer, or diskette drive (system administrator) back up and restore system configuration files back up system and application software using the NEC Auto Backup utility troubleshoot receive notice of system events (for example, if the system is running low...
  • Page 58: Pc Health Indicator

    detect changes to CPU, memory, and hard drive characteristics and alert you to these changes (Configuration Change Notification) transfer files to and from client workstations remotely reboot client workstations. There are two main components of Client Manager: PC Health Indicator and Inventory.
  • Page 59: Inventory

    GDI used non-critical boot failure boot virus detection. Once a threshold level has been passed on a workstation, the user can request notification of the problem and have it written into a log file. Inventory Client Manager Inventory views the hardware and software components of the workstation.
  • Page 60: Monitoring Capabilities

    Monitoring Capabilities An NEC MagicEye™ Technology chip on the system board supports many new and advanced real-time monitoring capabilities used by DMI. The chip provides the following: an integrated temperature sensor with configurable interrupt generation based on upper and lower temperature limits...
  • Page 61: Cheyenne Backup

    NEC Configuration Change Notification for screen notifications of changes in the processor, main memory, or hard drive upon restart NEC Auto Backup Utility, to detect predicted hard drive failures and to automatically back up the data from the failing drive.
  • Page 62: Installing Tooltelligent Utilities

    Installing ToolTelligent Utilities NEC ToolTelligent Utilities are installed using the NEC Application and Driver CD. When ToolTelligent is installed, the NEC Systems Management Tool Suite Installer interface allows you to choose which utilities to install. Utilities can be chosen from a group of client tools, server tools, or both.
  • Page 63: Nec Webtelligent Features

    NEC WebTelligent NEC WebTelligent Features NEC WebTelligent provides the administrator with the following features and benefits. WebTelligent Account Management Create and delete user accounts Change user passwords Disable user accounts Asset Management Discovery of networked DMI desktops Display system and hardware component attributes...
  • Page 64: Nec Webtelligent Requirements

    Reduced Costs Free with the purchase of some NEC PowerMate systems Free to download from www.nec-computers.com. NEC WebTelligent Requirements WebTelligent installs on a Windows 95, Windows 98, or Windows NT web server with the following minimum configuration: Intel Pentium microprocessor...
  • Page 65: Nec Webtelligent Installation

    NEC WebTelligent Installation Install the WebTelligent software and the NEC Auto Discovery Agent software on a Windows 95, Windows 98, or Windows NT web server as follows. 1. Close all open applications before installing WebTelligent and Auto Discovery Agent. 2. Install the web server software on a machine with a host name such as PowerMate-A.
  • Page 66: Webtelligent Login Screen

    5. Install the NEC Auto Discovery Agent software on a managed client. For systems with the Auto Discovery Agent on the NEC Application and Driver CD, see “Installing ToolTelligent Utilities.” If downloading the Auto Discovery Agent software from the NEC CSD...
  • Page 67: Nec Snmp Agent

    NEC SNMP Agent The NEC Desktop Simple Network Management Protocol (SNMP) Agent is an extension to the Microsoft SNMP Agent. The NEC SNMP Agent permits a network administrator to manage NEC PowerMate clients. The NEC SNMP Agent performs the following major functions: Assets Management —...
  • Page 68: Installing The Nec Snmp Agent

    NEC CSD website ( www.nec-computers.com 1. For systems with the NEC SNMP Agent on the NEC Application and Driver CD, see “Installing ToolTelligent Utilities” for installation instructions. 2. For systems without NEC SNMP Agent on the NEC Application and Driver CD, download the software from the NEC CSD website ( www.nec-...
  • Page 69: Configuring The Nec Snmp Agent For Windows Nt

    (for example, 157.123.176.100) must be entered in the Traps for “Public Community” to receive traps from the NEC SNMP agents. For the NEC SNMP Agent to send a trap to the NEC SNMP Desktop Manager, the port number can be configured from the registry: "HKEY_LOCAL_MACHINE\SOFTWARE\...
  • Page 70: Nec Configuration Change Notification

    The utility has some configuration options that are accessible through the system tray icon. The NEC Tools group on the Start menu includes a ReadMe file containing recent information about the utility as well as access to a Help document.
  • Page 71: Nec Os Restore Cd

    NEC OS Restore CD The following procedures describe how to use the NEC OS Restore CD that ships with your system. Please read the following sections in their entirety before using the NEC OS Restore CD to restore the Windows operating system or the factory-installed drivers on your system.
  • Page 72: Launching The Nec Os Restore Cd

    If possible, back up your data before performing an OS restore. Follow these steps to launch the NEC OS Restore CD: 1. Power on or restart the system and immediately insert the NEC OS Restore CD into the CD-ROM drive. The Operating System Restore Welcome screen appears.
  • Page 73: Auto Rebuild And Restore

    This OS Restore program deletes all the data on your hard drive. If possible, back up your data before performing an OS restore. 1. Launch the NEC OS Restore CD and follow the prompts to get to the Restore Mode screen (see “Launching the NEC OS Restore CD”). 2. Click to repartition and reformat your hard drive.
  • Page 74: Custom Rebuild And Restore

    This OS Restore program deletes all the data on your hard drive. If possible, back up your data before performing an OS restore. 1. Launch the NEC OS Restore CD and follow the prompts to get to the Restore Mode screen (see “Launching the OS Restore CD”). 2. Click...
  • Page 75 After you click Custom, the integrity of your system’s existing FAT table is verified. If the table is functional, a Partitioning the Hard Drive screen appears with options allowing you to retain the present partition structure or partition the hard disk using FAT16 or FAT32. If the existing partition table is not functional, the system performs an “Auto”...
  • Page 76: Fixing The Operating System

    If possible, back up your data before performing an Auto or Custom OS Restore. 1. Launch the NEC OS Restore CD and follow the prompts to get to the Restore Mode screen (see “Launching the OS Restore CD”).
  • Page 77 “Custom Rebuild and Restore.” Some or all applications might not exhibit full functionality. To restore the system to its factory-installed state, perform another NEC OS Restore using the Auto or Custom option (see “Auto Rebuild and Restore” or “Custom Rebuild and Restore”).
  • Page 78: Nec Application And Driver Cd

    NEC Application and Driver CD Your system comes with an NEC Application and Driver CD. Use this CD to install any or all of the software that comes with your system, including applications device drivers the NEC Help Center (online documentation) the Healthy Environment online brochure.
  • Page 79: Installing Software

    5. Remove the CD from the CD-ROM drive when the installation is complete. NEC Help Center NEC CSD provides an online NEC Help Center. The Help Center comes on the NEC Application and Driver CD. It’s easy to install and it provides an overview of your computer.
  • Page 80: Installing The Nec Help Center

    CD” to install the NEC Help Center online documentation. The NEC Help Center is in the list of applications that appear when the NEC Application and Driver CD is launched. Install it in the same manner as the applications and drivers in the list.
  • Page 81: System Requirements

    Installation The Intel Processor Serial Number Control Utility (version 1.0) comes on the NEC Application and Driver CD. See your PowerMate user's guide for information about using the NEC Application and Driver CD. from the directory where you unzip the file.
  • Page 82 Why would I want to turn off my processor serial number? Intel believes the processor serial number can provide compelling benefits to users. They are developing features in conjunction with the processor serial number to allow responsible service providers to provide services that maintain your privacy.
  • Page 83: Technical Support

    Technical Support For worldwide 7 days a week, 24 hours a day technical support, please visit the Intel support website at http://support.intel.com Email: support@intel.com In the United States, call from 5:00 a.m. to 5:00 p.m. Pacific 800-628-8686 Standard Time. For world wide phone contacts, please see http://support.intel.com/support/feedback.htm 2-46 System Configuration...
  • Page 84: Disassembly And Reassembly

    Disassembly and Reassembly System Unit Cover Front Panel Diskette Drive 5 1/4-Inch Device Internal Hard Drive DIMM System Board Expansion Board Processor Internal Brackets — Desktop Riser Board Front Control Board USB Board Intrusion Switch Power Supply CMOS Battery Chassis Foot System Board Rail...
  • Page 85: Powermate Es 5200 Series Disassembly Sequence

    This section contains step-by-step disassembly procedures for the system unit. Unless stated otherwise, reassembly is performed by reversing the disassembly sequence. A simplified disassembly illustration is provided with most procedures. Section 6 includes a parts list and an illustrated parts breakdown showing an exploded view of the system.
  • Page 86: System Unit Cover Removal And Replacement

    When disassembling the system unit, follow these general rules. Before opening the system or handling boards or chips, touch the frame to discharge static. Disconnect all peripherals before disassembling the system unit. Do not disassemble parts other than those specified in the procedure. All screws are Phillips-head, unless otherwise specified.
  • Page 87: Locating The Cover Screw - Small Desktop

    Note: If the cover is removed, LANDesk Client Manager logs the intrusion and reports it in a screen message the next time the system is booted. This message appears every time the system is rebooted until the report is cleared. For more information on closing the notification window and clearing the message, see “Using the Chassis Intrusion Notification Feature”...
  • Page 88: Locating The Cover Screws - Desktop

    Locating the Cover Screws — Desktop A – Cover Screws 5. From the rear of the system, grasp the sides and slide the cover about an inch away from the front. Note: The cover fits tightly. Press against the rear panel to slide the cover one inch away from the front panel.
  • Page 89: Replacing The Small Desktop Or Desktop Cover

    Releasing the Desktop Cover A – Slots C – Slots B – Tabs D – Tabs Replacing the Small Desktop or Desktop Cover Replace the small desktop or desktop cover as follows. ! CAUTION To prevent damage to system cables, carefully tuck the cables out of the path of the cover.
  • Page 90: Aligning The Small Desktop Cover

    Aligning the Small Desktop Cover A – Slots C – Tabs B – Tabs D – Metal Securing Rail Aligning the Desktop Cover A – Slots C – Slots B – Tabs D – Tabs 4. Secure the cover with the cover screw(s). (See the previous section, “Removing the Small Desktop or Desktop Cover.”) 5.
  • Page 91: Minitower System Unit Covers

    Minitower System Unit Covers The following sections describe how to remove and replace the minitower system unit covers and open the chassis floor. (For small desktop and desktop systems, see “Small Desktop or Desktop System Unit Cover.”) Removing the Minitower Side Covers Before installing optional hardware inside your system, you must first remove one or both of the side covers on the system unit.
  • Page 92: Locating The Top And Left Side Cover Screws - Minitower

    4. Remove the screw securing the cover to the chassis. For the left side cover, remove the screw securing the back edge of the cover to the chassis (see the following figure). For the right side cover, remove the screw inside the system that secures the right cover tab to the chassis bracket (see the second figure below).
  • Page 93: Replacing The Minitower Side Covers

    5. Push up on the slide lock at the rear of the chassis to unlock the side cover (see the following figure). 6. While holding the rear of the system unit with one hand, grasp the recess in the side cover with your other hand and slide the cover back about an inch. As the cover fits tightly, you may need both hands to slide the cover.
  • Page 94: Positioning The Minitower Left Side Cover

    2. Fit the flanges on the bottom and side of the cover into the rails along the bottom and side edges of the chassis. 3. Fit the tabs on the top of the cover into the slots at the top of the chassis (see the following figure).
  • Page 95: Removing The Minitower Top Cover

    6. Replace the cover screws. For the right side cover, replace the screw that secures the right side cover tab to the chassis bracket within the system (see the figure in “Removing the Minitower Side Covers”). If the hard drive bracket was removed to gain access to the right side cover screw, replace it (see “Installing a 3 1/2-Inch Hard Drive —...
  • Page 96: Replacing The Minitower Top Cover

    Lifting the Minitower Top Cover A – Top Cover Tabs B – Top Cover Replacing the Minitower Top Cover Replace the top cover as follows. 1. Align the top cover over the chassis about an inch beyond the front of the chassis.
  • Page 97: Closing The Chassis Floor

    5. Grasp the top edge of the chassis floor and pull down to open the floor. Opening the chassis floor also unplugs the system board from its connector on the riser board. 6. Grasp the two board handles and pull the board out further if you cannot access to the components you are upgrading.
  • Page 98: Front Panel Removal And Replacement

    Front Panel Removal and Replacement Remove the front panel before installing a device in a 5 1/4-inch accessible device bay. The front panel does not need to be removed if you are installing a 3 1/2-inch hard drive (unless you are installing a device in the middle 3 1/2-inch accessible bay on the desktop system).
  • Page 99: Replacing The Front Panel - Small Desktop

    Replacing the Front Panel — Small Desktop Replace the small desktop front panel as follows. 1. Align the front panel posts with the holes in the front of the system unit (see the following figure). Align the front USB port with the cutout on the front panel.
  • Page 100: Locating The Front Panel Posts And Locking Tabs - Desktop

    Locating the Front Panel Posts and Locking Tabs — Desktop A – Locking Tabs B – Posts 3. Once the locking tabs are free, pull the front panel away from the chassis. 4. Identify the bay on the front panel for the device being installed. 5.
  • Page 101: Replacing The Front Panel - Desktop

    Replacing the Front Panel — Desktop If a 5 1/4-inch device has been removed from your system, you need to replace the blank panel before replacing the front panel. The blank panel covers the opening previously used by the device. Replace the desktop front panel as follows.
  • Page 102: Removing The Front Panel - Minitower

    Removing the Front Panel — Minitower Remove the front panel before installing a device in a 5 1/4-inch accessible device bay. You may also need to remove the blank panel that covers the bay on the front panel and the metallic shield over the bay. The front panel does not need to be removed if you are installing a diskette drive.
  • Page 103: Replacing The Front Panel - Minitower

    Locating the Blank Panel Tabs — Minitower A – Blank Panel Tabs 7. Remove the metallic shield from the selected chassis bay by pulling it off the chassis. Save it for later use if you decide to remove and not replace the device.
  • Page 104: Diskette Drive Removal And Installation

    Diskette Drive Removal and Installation The following sections describe how to remove and install a 3 1/2-inch diskette drive. Removing a Diskette Drive — Small Desktop Use the following procedure to remove a diskette drive from a 3 1/2-inch accessible device bay in a small desktop system. 1.
  • Page 105: Installing A Diskette Drive - Small Desktop

    Installing a Diskette Drive — Small Desktop Use the following procedure to install a diskette drive in a 3 1/2-inch accessible drive bay of the small desktop system. 1. Follow the preinstallation instructions that come with your drive, such as setting jumpers and switches.
  • Page 106: Removing A Diskette Drive - Desktop

    8. Replace the system unit front panel (see “Replacing the Front Panel — Small Desktop”). 9. Replace the system unit cover (see “Replacing the Small Desktop or Desktop Cover”). 10. Run the Setup program to set the new configuration (see “CMOS Setup Utility”...
  • Page 107: Removing A Diskette Drive - Minitower

    5. Connect the drive cables. 6. Insert the drive the rest of the way into the drive bay, making sure that the screw holes on the right side of the drive bracket align with the screw holes in the right side of the diskette drive. 7.
  • Page 108: Installing A Diskette Drive - Minitower

    Installing a Diskette Drive — Minitower Use the following procedure to install a diskette drive in a 3 1/2-inch accessible drive bay of the minitower system. 1. Follow the preinstallation instructions that come with your drive, such as setting jumpers and switches. 2.
  • Page 109: 1/4-Inch Device Removal And Installation

    5 1/4-Inch Device Removal and Installation The following sections describe how to remove or replace a 5 1/4-inch accessible device. Procedures for small desktop, desktop, and minitower systems are given. Removing a 5 1/4-Inch Device — Small Desktop or Desktop Use the following procedure to remove a 5 1/4-inch device from a 5 1/4-inch accessible device bay.
  • Page 110: Installing A 5 1/4-Inch Device - Small Desktop Or Desktop

    Pulling out a 5 1/4-Inch Device — Small Desktop 6. If you are installing a new device, see “Installing a 5 1/4-Inch Device — Small Desktop or Desktop.” Installing a 5 1/4-Inch Device — Small Desktop or Desktop Use the following procedure to install a 5 1/4-inch device in a 5 1/4-inch accessible device bay.
  • Page 111: Removing A 5 1/4-Inch Device - Minitower

    6. Insert the device the rest of the way into the device bay, making sure that the locking tabs on the sides of the drive engage the brackets on each side of the device bay. 7. Secure the device to the bay with two screws (see the first figure in “Removing a 5 1/4-Inch Device —...
  • Page 112: Installing A 5 1/4-Inch Device - Minitower

    5. Pull the device out of the device bay. 6. If you are installing a new device, see “Installing a 5 1/4-Inch Device — Minitower.” Installing a 5 1/4-Inch Device — Minitower Use the following procedure to install a 5 1/4-inch device in a 5 1/4-inch accessible device bay.
  • Page 113: Internal Hard Drive Removal And Installation

    The small desktop system has an internal hard drive bay located near the top front of the chassis. You can upgrade the system by replacing the existing hard drive with a higher capacity drive available from NEC CSD. To replace a 3 1/2-inch internal hard drive, proceed as follows.
  • Page 114: Installing A 3 1/2-Inch Hard Drive - Small Desktop

    Installing a 3 1/2-Inch Hard Drive — Small Desktop To install a 3 1/2-inch internal hard drive, proceed as follows. 1. Follow the preinstallation instructions that come with your device, such as setting jumpers. 2. Remove the system unit cover (see “Removing the Small Desktop or Desktop Cover”).
  • Page 115: Installing A 3 1/2-Inch Hard Drive - Desktop

    Internal Hard Drive Screws — Desktop Installing a 3 1/2-Inch Hard Drive — Desktop The desktop system has an internal hard drive bay located near the right rear corner of the chassis, above the power supply. It also has an accessible 3 1/2- inch bay that can accommodate a second diskette drive, or a second hard drive.
  • Page 116: Removing An Additional 3 1/2-Inch Device - Desktop

    Removing an Additional 3 1/2-Inch Device — Desktop The desktop system has an additional 3 1/2-inch bay that can accommodate a second hard drive, or a second diskette drive. (For instructions on removing the internal hard drive, see “Removing a 3 1/2- Inch Internal Hard Drive —...
  • Page 117: Removing A 3 1/2-Inch Hard Drive - Minitower

    To install a 3 1/2-inch device in the 3 1/2-inch accessible device bay, proceed as follows. 1. Follow the preinstallation instructions that come with your device, such as setting jumpers. 2. Remove the system unit cover (see “Removing the Small Desktop or Desktop Cover”).
  • Page 118: Installing A 3 1/2-Inch Hard Drive - Minitower

    3. Press down on the latch securing the drive bracket to the chassis and pull the bracket out of the chassis (see the following figure). Pull the bracket out only far enough to access the drive mounting screws and cable connectors. 4.
  • Page 119: Dimm Removal And Installation

    4. Press down on the latch securing the drive bracket to the chassis and pull the bracket out of the chassis (see the figure in the previous section). Pull the bracket out only far enough to access the drive mounting screws and cable connectors.
  • Page 120: Installing A Dimm

    3. Press the plastic clips at the outer edges of the socket away from the memory module (see the following figure). This ejects the DIMM from the socket. Releasing a DIMM A – Plastic Clip 4. If installing a DIMM, see the next section, “Installing a DIMM.” 5.
  • Page 121: Positioning A Dimm

    ! CAUTION Before you install a module, reduce static discharge by touching the system’s metal chassis. 3. Align the new module with an empty memory socket. Make sure the notches on the module align with the keys in the socket (see the following figure). 4.
  • Page 122: System Board Removal And Installation

    System Board Removal and Installation The following sections describe how to remove and install the system board in small desktop, desktop, and minitower systems. Removing the System Board — Small Desktop Use this procedure to remove the system board from a small desktop system. 1.
  • Page 123: Correct Alignment Of The System Board - Small Desktop

    Use the following procedure to use the latch correctly. 1. Make sure the chassis latch is in the open position. 2. Position the narrow ends of the system board rails in the chassis guides. 3. Slide the system board partway into the system unit along the chassis rail guides.
  • Page 124: Removing The System Board - Desktop

    ! CAUTION To prevent damage to the latch, align the system board with the outside edge of the chassis before closing the latch. 4. Push the latch closed. This slides the board the rest of the way into the system unit and secures it into the connector on the riser board. ! CAUTION If the board does not slide when you push the latch, slide the board out of the unit a bit and check the alignment position...
  • Page 125: Locating The Left Side Bracket - Desktop

    Locating the Left Side Bracket — Desktop A – Left Side Bracket 3. Free the back edge of the bracket from the chassis. 4. Unhook the bracket tabs from the chassis. Set the bracket aside (see the following figure). 5. Pull the system board latches away from the system unit (see the following figure).
  • Page 126: Installing The System Board - Desktop

    Installing the System Board — Desktop Take care when replacing the system board. Installing the board requires the use of the chassis latches. Incorrect use of the chassis latches can damage the latches. ! CAUTION Take care in replacing the system board in your computer. Incorrect use of the chassis latches can damage the latches.
  • Page 127: Removing The System Board - Minitower

    Removing the System Board — Minitower Use this procedure to remove the system board from a minitower system. 1. Remove the left side cover (see “Removing the Minitower Side Covers”). 2. Swivel the two feet inward, out of the way. 3.
  • Page 128: Locating System Board Rail Guides - Minitower

    4. Use the two handles on the board to carefully slide the system board partway into the chassis, along the rail guides. Locating System Board Rail Guides — Minitower A – System Board C – Rail Guides B – Handles/Rails 5.
  • Page 129: Expansion Board Removal And Installation

    Expansion Board Removal and Installation The following sections describe how to remove and install expansion boards in the small desktop, desktop, and minitower systems. Locating Expansion Board Slots and Connectors The following figures show the locations of the expansion board slots on each chassis and the expansion board connectors on each riser board.
  • Page 130: Removing A Slot Cover - Small Desktop Or Desktop

    Expansion Board Slots and Connectors — Minitower A – Slots for ISA Boards D – Not Used B – Slots for PCI Boards E – ISA Connectors C – PCI Connectors Note: If the minitower riser board has four PCI connectors, the fourth PCI connector (the lowest one, next to the ISA connector) is not supported and cannot be used.
  • Page 131: Removing An Expansion Board - Small Desktop Or Desktop

    Removing a Slot Cover — Small Desktop A – Screw B – Slot Cover Removing an Expansion Board — Small Desktop or Desktop To remove an expansion board from a small desktop or desktop system, use the following steps. 1. Remove the system unit cover (see “Removing the Small Desktop or Desktop Cover”).
  • Page 132: Removing A Slot Cover - Minitower

    ! CAUTION A slot cover can damage the system board or any option board if it falls into the system. Take care to keep the slot cover from falling when removing the screw. If the slot cover does fall into the unit, remove it before replacing the cover.
  • Page 133: Removing An Expansion Board - Minitower

    4. Remove the screw that secures the locking bracket to the expansion board frame and remove the bracket (see the following figure). Save the screw and bracket. Locating the Slot Cover Bracket — Minitower A – Screw C – Slot Cover B –...
  • Page 134: Installing An Expansion Board - Minitower

    8. If you are not installing a board in the slot, from the rear of the chassis, install a previously removed slot cover in the open slot by carefully pressing it into the slot. 9. Inside the chassis, position the locking bracket in its slot, and then press it up against the top of the expansion slot frame.
  • Page 135: Processor Removal And Installation

    VID pins program the voltage regulator on the system board to the required voltage for the processor. ! CAUTION NEC recommends that you contact your NEC dealer or NEC service center for assistance in upgrading your processor. Incorrect installation of the processor cartridge and heat sink can damage the processor, system board, or both.
  • Page 136: Removing The Celeron Or Pentium Iii Processor Cartridge

    Remove the Celeron or Pentium III processor cartridge from the system board as follows. Note: NEC CSD recommends that you print out or write down your current CMOS Setup parameters and store the information in a safe place before removing your processor.
  • Page 137: Installing The Celeron Or Pentium Iii Upgrade Processor Cartridge

    Installing the Celeron or Pentium III Upgrade Processor Cartridge Install a Celeron or Pentium III upgrade processor cartridge as follows. Note: NEC CSD recommends that you print out or write down your current CMOS Setup parameters and store the information in a safe place before installing a processor.
  • Page 138: Positioning The Celeron Or Pentium Iii Processor Cartridge

    ! CAUTION Before picking up the processor cartridge, reduce static discharge by touching the metal chassis of the system unit. 2. Align the cartridge with the guides in the retention mechanism (see the following figure). The cooling fan faces the rear of the chassis. 3.
  • Page 139: Removing The Pentium Ii Processor Cartridge

    Remove the Pentium II processor cartridge installed on the system board as follows. Note: NEC CSD recommends that you print out or write down your current CMOS Setup parameters and store the information in a safe place before removing your processor.
  • Page 140: Releasing The Pentium Ii Processor Cartridge

    4. Remove the system board to access processor socket. For a small desktop system, see “Removing the System Board — Small Desktop.” For a desktop system, see “Removing the System Board — Desktop.” For a minitower system, see “Removing the System Board — Minitower.”...
  • Page 141: Installing The Pentium Ii Upgrade Processor Cartridge

    Installing the Pentium II Upgrade Processor Cartridge Install the Pentium II upgrade processor cartridge by following these steps. Note: NEC CSD recommends that you print out or write down your current CMOS Setup parameters and store the information in a safe place before installing a processor.
  • Page 142: Positioning The Pentium Ii Processor Cartridge

    5. Connect any other cables that may have been disconnected for access to the system board. Positioning the Pentium II Processor Cartridge A – Processor Cartridge C – Retention Mechanism B – Heat Sink D – Slot 1 Connector 6. Replace the system unit cover. For a small desktop or desktop system, see “Replacing the Small Desktop or Desktop Cover.”...
  • Page 143: Internal Bracket Removal And Replacement - Desktop

    Internal Bracket Removal and Replacement — Desktop The desktop model has brackets and braces that are removable. The following list describes each one, and the circumstances requiring removal. Internal hard drive bracket (removed to remove power supply) Additional drive bracket (removed to remove riser board) Left side brace Left side bracket (removed to remove system board).
  • Page 144: Removing The Additional Drive Bracket

    4. Slide the bracket about 1/4 inch toward the front of the chassis to free it from the tabs on the chassis floor. 5. Lift the internal drive bracket out of the system. Removing the Additional Drive Bracket You need to remove the drive bracket that houses the additional 3 1/2-inch drive if you have to remove the riser board.
  • Page 145: Removing The Left Side Brace

    Removing the Left Side Brace Follow these steps to remove the left side brace from the desktop system. 1. Remove the screw that secures the brace to the rear of the chassis (see the following figure). 2. Push the freed end of the brace horizontally, to the interior of the chassis. The hooked tab on the other end of the brace disengages from the chassis.
  • Page 146: Replacing The Left Side Brace

    Replacing the Left Side Brace Follow these steps to replace the left side brace in the desktop system. 1. Hold the brace with the hooked tab on your right. Angle the brace so the left end is about four inches farther away than the right. (See the following figure.) 2.
  • Page 147: Riser Board Removal

    Riser Board Removal The following sections describe how to remove the riser board from small desktop, desktop, and minitower systems. Removing the Riser Board — Small Desktop Remove the riser board from a small desktop system by following these steps. 1.
  • Page 148: Removing The Riser Board - Desktop

    Removing the Riser Board — Desktop Remove the riser board from a desktop system by following these steps. 1. Turn off the system and disconnect the system power cord. 2. Ensure that all external cables are disconnected from the front and rear of the system.
  • Page 149: Removing The Riser Board - Minitower

    Removing the Riser Board — Minitower Remove the riser board from a minitower system by following these steps. 1. Turn off the system and disconnect the system power cord. 2. Ensure that all external cables are disconnected from the front and rear of the system.
  • Page 150: Front Control Board Removal

    Front Control Board Removal The following sections describe how to remove the front control board from small desktop, desktop, and minitower systems. Removing the Front Control Board — Small Desktop or Desktop Remove the front control board from a small desktop or desktop system by following these steps.
  • Page 151: Locating The Front Control Board Screws - Small Desktop

    Locating the Front Control Board Screws — Small Desktop Locating the Front Control Board Screws — Desktop 7. Pull the front control board off the front of the chassis and gently pull the front connector cable through the cutaway in the front wall of the chassis. 3-68 Disassembly and Reassembly...
  • Page 152: Removing The Front Control Board - Minitower

    Removing the Front Control Board — Minitower Remove the front control board from a minitower system by following these steps. 1. Turn off the system and disconnect the system power cord. 2. Ensure that all external cables are disconnected from the front and rear of the system.
  • Page 153: Usb Board Removal

    USB Board Removal The following sections describe how to remove the USB board from small desktop, desktop, and minitower systems. Removing the USB Board — Small Desktop or Desktop Remove the USB board from a small desktop or desktop system by following these steps.
  • Page 154: Removing The Usb Board - Minitower

    Locating the Front USB Board Screws — Desktop 7. Pull the USB board back to free the USB connector from the cutaway in the front of the chassis. Remove the USB board. The USB board in the small desktop system is secured to standoffs. Lift the board up slightly to free it from the standoffs before pulling it away from the chassis.
  • Page 155: Locating The Usb Board Screws - Minitower

    Locating the USB Board Screws — Minitower 8. From the front of the chassis pinch the sides of the plastic post together so the post can slide through its hole in the chassis (see the following figure). 9. Pull the USB board back to free the USB port from the cutaway in the front of the chassis.
  • Page 156: Intrusion Switch Removal

    Intrusion Switch Removal The following sections describe how to remove the intrusion switch assembly from small desktop, desktop, and minitower systems. Removing the Chassis Intrusion Switch — Small Desktop Remove the chassis intrusion switch from a small desktop system by following these steps.
  • Page 157: Removing The Chassis Intrusion Switch - Desktop

    Removing the Chassis Intrusion Switch — Desktop Remove the chassis intrusion switch from a desktop system by following these steps. 1. Turn off the system and disconnect the system power cord. 2. Ensure that all external cables are disconnected from the front and rear of the system.
  • Page 158: Removing The Chassis Intrusion Switch - Minitower

    Removing the Chassis Intrusion Switch — Minitower Remove the chassis intrusion switch from a minitower system by following these steps. 1. Turn off the system and disconnect the system power cord. 2. Ensure that all external cables are disconnected from the front and rear of the system.
  • Page 159: Power Supply Removal

    Power Supply Removal The following sections describe how to remove the power supply from small desktop, desktop, and minitower systems. WARNING Before removing the system unit cover, turn off the power and unplug the system power cable. Power is removed only when the power cable is unplugged.
  • Page 160: Removing The Power Supply - Desktop

    Removing the Power Supply — Desktop Remove the power supply from a desktop system by following these steps. WARNING Before removing the system unit cover, turn off the power and unplug the system power cable. Power is removed only when the power cable is unplugged. 1.
  • Page 161: Removing The Power Supply - Minitower

    Removing the Power Supply — Minitower Remove the power supply from a minitower system by following these steps. WARNING Before removing the system unit cover, turn off the power and unplug the system power cable. Power is removed only when the power cable is unplugged. 1.
  • Page 162: Cmos Battery Removal

    CMOS Battery Removal Remove the 3-volt lithium battery from the system board as follows. 1. Turn off the system and disconnect the system power cord. ! CAUTION Removing the battery from the system board causes the workstation to lose system configuration information. If possible, run the CMOS Setup Utility and record the system configuration settings before removing the battery.
  • Page 163: Chassis Foot Removal

    Removing the Battery A – Battery B – Clip WARNING The battery can explode if it is incorrectly replaced or improperly discarded. Use only the same battery or an equivalent type recommended by the manufacturer when replacing the battery. Lithium acts as a catalyst when exposed to water and causes spontaneous combustion on contact.
  • Page 164: Locating The Chassis Foot Screws

    4. Position the system unit on its side, with the open left side facing up. 5. Remove the system board (see “Removing the System Board — Minitower”). 6. Remove the screws from the left and right foot locks (see the following figure).
  • Page 165: Removing The Left And Right Chassis Foot Locks

    8. Remove the left foot lock. Unclip the locking tab (see arrow in the figure below). Press the other tab down to free it from its slot (see arrow in the figure below). Label the foot and the foot lock for use on the left side of the system. 9.
  • Page 166: System Board Rail Removal

    System Board Rail Removal In some models, the system board rails are secured to the system board with plastic fasteners. In others, the system board rails are secured with screws. The following sections describe how to remove the system board rails for each case. “Removing System Board Rails Secured with Plastic Fasteners”...
  • Page 167: Removing System Board Rails Secured With Screws

    Removing System Board Rails Secured with Screws Remove system board rails that are secured with screws by following these steps. 1. Turn off the system and disconnect the system power cord. 2. Ensure that all external cables are disconnected from the front and rear of the system.
  • Page 168: System Board

    System Board Connectors, Jumpers, and Sockets Components Resources...
  • Page 169: Connectors, Jumpers, And Sockets

    This section describes the locations of connectors, jumpers, and sockets on the system board, including external cable connectors, internal board connectors, jumper locations, and upgrade sockets. This section provides procedures for setting jumpers on the system board and a DIMM memory upgrade path for the DIMM sockets. Also included are descriptions of system board components, system memory map, and I/O addresses.
  • Page 170: System Board External Cable Connector Locations - Desktop

    System Board External Cable Connector Locations — Desktop A – Expansion Board Slots G – Keyboard Port B – Power Supply H – Mouse Port C – USB Port I – Serial Port 2 D – Line Out Jack J – Serial Port 1 E –...
  • Page 171: Internal Connectors

    Internal Connectors Locations of the internal connectors on the system board are shown in the following figure. System Board Internal Connector Locations A – Processor Slot 1 Connector C – USB Header B – DIMM Sockets D – Battery Socket Upgrade Sockets The system board has the following upgrade sockets: processor socket...
  • Page 172: Dimm Sockets

    DIMM Sockets The system board has two, 168-pin, gold-plated DIMM sockets (locations are shown on the figure at the beginning of this section). The sockets support up to 512 MB of high-speed SDRAM memory. The sockets support DIMM modules in 32-, 64-, 128-, and 256-MB 66-MHz and 100-MHz non-ECC memory configurations.
  • Page 173: Checking System Memory

    Checking System Memory If you do not know how much memory is installed in the system, check the amount as follows. 1. On the Windows 95, Windows 98, or Windows NT 4.0 desktop, point to Computer and click the right mouse button. 2.
  • Page 174: Components

    Components The system board has the following features: Intel 440BX chipset used for AGP, PCI/ISA, memory, and peripheral control Winbond 83977ATF-AW Super I/O controller (integrates standard PC I/O functions: two serial ports, one EPP/ECP-capable parallel port, floppy disk interface, real time clock, keyboard and mouse controller; support for two USB ports) two dual in-line memory module (DIMM) sockets with support for up to 512 MB of SDRAM using DIMMs...
  • Page 175: System Board Components

    When an alert occurs (a chassis intrusion, for example), the LAN component transmits Ethernet packets to the 82558 LAN controller. Winbond 83782D monitoring chip Provides voltage, temperature, and security monitoring (NEC MagicEye technology). 4-8 System Board...
  • Page 176: Processor And Secondary Cache

    System Board Components Component Function Winbond 83977 ATF-AW Super I/O Multimode parallel port controller Centronics compatible (standard mode) Enhanced capabilities port (ECP) Enhanced parallel port (EPP) Two RS-232C serial ports Integrated keyboard controller Supports industry-standard floppy controller Yamaha YMF740C 3D Audio Provides audio on system board.
  • Page 177: Pentium Iii Processor

    32-bit DRAM on the system board, instead of from the slower 8-bit flash device. NEC’s Flash ROM allows fast, economical BIOS upgrades. The Flash ROM is a reprogrammable EPROM containing both the system and video BIOS. Using...
  • Page 178: System Memory

    System Memory The system comes with between 32 MB and 512 MB of SDRAM installed in DIMM sockets on the system board. The memory configuration consists of two sockets. The DIMM sockets accept 168-pin, 64-bit (non-ECC) 32-, 64-, 128-, and 256-MB DIMMs. See “DIMM Sockets”...
  • Page 179: Isa Bus

    ISA Bus The system board uses the ISA bus for transferring data between the processor and some I/O peripherals and expansion boards. The ISA bus supports 16-bit data transfers and typically operates at 8 MHz. PCI Local Bus The 32-bit PCI local bus is the primary I/O bus for the system. The PCI bus is a highly integrated I/O interface that offers the highest performance local bus available for the Pentium processor.
  • Page 180: Serial Interface

    The BIOS has automatic ISA printer port sensing that works with most devices. If the BIOS detects an ISA printer port mapped to the same address, the built-in printer port is disabled. (Verify in the CMOS Setup Utility that printer ports mapped to the same address are enabled or disabled appropriately.) The BIOS also sets the first parallel interface port it finds as LPT1 and the second port it finds as LPT2.
  • Page 181: Motion Video Controller

    Motion Video Controller The motion video controller integrates a Windows graphical user interface (GUI) engine and motion video playback hardware. Support includes: MPEG-1 or MPEG-2 Video for Windows Active Movie (Windows 95 and Windows 98). MPEG is a compression/decompression standard developed by a professional video group called the Motion Picture Experts Group.
  • Page 182: Dma Settings

    System Memory Map Memory Space Function vx000F4000 - x000F7FFF Motherboard resources x000F8000 - x000FBFFF Motherboard resources x000FC000 - x000FFFFF Motherboard resources x00100000 - x01FFFFFF System board extension for PnP BIOS ® xE0000000 - xE3FFFFFF Intel 82443BX Pentium II Processor to PCI bridge (with GART support) xE4000000 - xE401FFFF RAGE PRO TURBO AGP (English)
  • Page 183: I/O Addresses

    I/O Addresses The processor communicates with I/O devices by I/O mapping. The hexadecimal (hex) addresses of I/O devices are listed in the following table. Note: In Plug and Play systems, these addresses are typical but may vary by configuration. I/O Address Map Address (Hex) I/O Device Name x0000 - x000F...
  • Page 184 I/O Address Map Address (Hex) I/O Device Name x03B0 - x03BB RAGE PRO TURBO AGP (English) x03C0 - x03DF RAGE PRO TURBO AGP (English) x03F2 - x03F5 Standard Floppy Disk Controller x03F6 - x03F6 Intel 82371AB/EB PCI Bus Master IDE Controller x03F6 - x03F6 Primary IDE controller (dual fifo) x03F8 - x03FF...
  • Page 185 I/O Address Map Address (Hex) I/O Device Name x0F76 - x0F76 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x0F76 - x0F76 Alias of Secondary IDE controller (dual fifo) x0FB0 - x0FBB Alias of RAGE PRO TURBO AGP (English) x0FC0 - x0FDF Alias of RAGE PRO TURBO AGP (English) x0FF6 - x0FF6...
  • Page 186 I/O Address Map Address (Hex) I/O Device Name x1BC0 - x1BDF Alias of RAGE PRO TURBO AGP (English) x1BF6 - x1BF6 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x1BF6 - x1BF6 Alias of Primary IDE controller (dual fifo) x1D70 - x1D77 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x1D70 - x1D77...
  • Page 187 I/O Address Map Address (Hex) I/O Device Name x2970 - x2977 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x2970 - x2977 Alias of Secondary IDE controller (dual fifo) x29F0 - x29F7 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x29F0 - x29F7 Alias of Primary IDE controller (dual fifo) x2B76 - x2B76...
  • Page 188 I/O Address Map Address (Hex) I/O Device Name x35F0 - x35F7 Alias of Primary IDE controller (dual fifo) x3776 - x3776 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x3776 - x3776 Alias of Secondary IDE controller (dual fifo) x37B0 - x37BB Alias of RAGE PRO TURBO AGP (English) x37C0 - x37DF...
  • Page 189 I/O Address Map Address (Hex) I/O Device Name x4376 - x4376 Alias of Secondary IDE controller (dual fifo) x43B0 - x43BB Alias of RAGE PRO TURBO AGP (English) x43C0 - x43DF Alias of RAGE PRO TURBO AGP (English) x43F6 - x43F6 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x43F6 - x43F6 Alias of Primary IDE controller (dual fifo)
  • Page 190 I/O Address Map Address (Hex) I/O Device Name x4FF6 - x4FF6 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x4FF6 - x4FF6 Alias of Primary IDE controller (dual fifo) x5000 - x501F PCI bus x5170 - x5177 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x5170 - x5177 Alias of Secondary IDE controller (dual fifo) x51F0 - x51F7...
  • Page 191 I/O Address Map Address (Hex) I/O Device Name x5D70 - x5D77 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x5D70 - x5D77 Alias of Secondary IDE controller (dual fifo) x5DF0 - x5DF7 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x5DF0 - x5DF7 Alias of Primary IDE controller (dual fifo) x5F76 - x5F76...
  • Page 192 I/O Address Map Address (Hex) I/O Device Name x69F0 - x69F7 Alias of Primary IDE controller (dual fifo) x6B76 - x6B76 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x6B76 - x6B76 Alias of Secondary IDE controller (dual fifo) x6BB0 - x6BBB Alias of RAGE PRO TURBO AGP (English) x6BC0 - x6BDF...
  • Page 193 I/O Address Map Address (Hex) I/O Device Name x77B0 - x77BB Alias of RAGE PRO TURBO AGP (English) x77C0 - x77DF Alias of RAGE PRO TURBO AGP (English) x77F6 - x77F6 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x77F6 - x77F6 Alias of Primary IDE controller (dual fifo) x7970 - x7977...
  • Page 194 I/O Address Map Address (Hex) I/O Device Name x83F6 - x83F6 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x83F6 - x83F6 Alias of Primary IDE controller (dual fifo) x8570 - x8577 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x8570 - x8577 Alias of Secondary IDE controller (dual fifo) x85F0 - x85F7...
  • Page 195 I/O Address Map Address (Hex) I/O Device Name x9170 - x9177 Alias of Secondary IDE controller (dual fifo) x91F0 - x91F7 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x91F0 - x91F7 Alias of Primary IDE controller (dual fifo) x9376 - x9376 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x9376 - x9376...
  • Page 196 I/O Address Map Address (Hex) I/O Device Name x9F76 - x9F76 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller x9F76 - x9F76 Alias of Secondary IDE controller (dual fifo) x9FB0 - x9FBB Alias of RAGE PRO TURBO AGP (English) x9FC0 - x9FDF Alias of RAGE PRO TURBO AGP (English) x9FF6 - x9FF6...
  • Page 197 I/O Address Map Address (Hex) I/O Device Name xABC0 - xABDF Alias of RAGE PRO TURBO AGP (English) xABF6 - xABF6 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller xABF6 - xABF6 Alias of Primary IDE controller (dual fifo) xAD70 - xAD77 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller xAD70 - xAD77...
  • Page 198: I/O Address Map

    I/O Address Map Address (Hex) I/O Device Name xB970 - xB977 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller xB970 - xB977 Alias of Secondary IDE controller (dual fifo) xB9F0 - xB9F7 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller xB9F0 - xB9F7 Alias of Primary IDE controller (dual fifo) xBB76 - xBB76...
  • Page 199 I/O Address Map Address (Hex) I/O Device Name xC5F0 - xC5F7 Alias of Primary IDE controller (dual fifo) xC776 - xC776 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller xC776 - xC776 Alias of Secondary IDE controller (dual fifo) xC7B0 - xC7BB Alias of RAGE PRO TURBO AGP (English) xC7C0 - xC7DF...
  • Page 200 I/O Address Map Address (Hex) I/O Device Name xD376 - xD376 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller xD376 - xD376 Alias of Secondary IDE controller (dual fifo) xD3B0 - xD3BB Alias of RAGE PRO TURBO AGP (English) xD3C0 - xD3DF Alias of RAGE PRO TURBO AGP (English) xD3F6 - xD3F6...
  • Page 201 I/O Address Map Address (Hex) I/O Device Name xDFC0 - xDFDF Alias of RAGE PRO TURBO AGP (English) xDFF6 - xDFF6 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller xDFF6 - xDFF6 Alias of Primary IDE controller (dual fifo) xE000 - xE01F Intel 82558-based Integrated Fast Ethernet for WfM xE170 - xE177...
  • Page 202 I/O Address Map Address (Hex) I/O Device Name xEBF6 - xEBF6 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller xEBF6 - xEBF6 Alias of Primary IDE controller (dual fifo) xED70 - xED77 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller xED70 - xED77 Alias of Secondary IDE controller (dual fifo) xEDF0 - xEDF7...
  • Page 203 I/O Address Map Address (Hex) I/O Device Name xF7F6 - xF7F6 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller xF7F6 - xF7F6 Alias of Primary IDE controller (dual fifo) xF970 - xF977 Alias of Intel 82371AB/EB PCI Bus Master IDE Controller xF970 - xF977 Alias of Secondary IDE controller (dual fifo) xF9F0 - xF9F7...
  • Page 204: Riser Board

    Riser Board Riser Board Connectors — Small Desktop Riser Board Connectors — Desktop Riser Board Connectors — Minitower...
  • Page 205 This section provides the following riser board connector locations: subsystem cable connectors CD audio in connector modem in connector chassis intrusion connector NLX connector IDE and diskette drive cable connectors PCI and ISA cable connectors power supply connectors main power optional power.
  • Page 206: Riser Board Connectors - Small Desktop

    Riser Board Connectors — Small Desktop The following figures show the drive connectors, auxiliary connectors, and power connectors on the small desktop riser board. Riser Board Cable Connectors — Small Desktop A – Primary IDE Connector C – Secondary IDE Connector B –...
  • Page 207: Riser Board Connectors - Desktop

    Riser Board Connectors — Desktop The following figures show the drive connectors, auxiliary connectors, and power connectors on the desktop riser board. Riser Board Cable Connectors — Desktop A – Secondary IDE Connector C – Diskette Drive Connector B – Primary IDE Connector Riser Board Auxiliary Cable Connectors —...
  • Page 208: Riser Board Connectors - Minitower

    Riser Board Connectors — Minitower The following figures show the drive connectors, auxiliary connectors, and power connectors on the minitower riser board. Riser Board Cable Connectors — Minitower A – Secondary IDE Connector C – Diskette Drive Connector B – Primary IDE Connector Riser Board Auxiliary Cable Connectors —...
  • Page 209: Illustrated Parts Breakdown

    Illustrated Parts Breakdown Parts and Options Documentation and Packaging Field Replaceable Unit List — Small Desktop Illustrated Parts Breakdown — Small Desktop Field Replaceable Unit List — Desktop Illustrated Parts Breakdown — Desktop Field Replaceable Unit List — Minitower Illustrated Parts Breakdown — Minitower...
  • Page 210: Parts And Options

    This section contains the illustrated parts breakdowns (IPB) and NEC CSD part lists for the PowerMate ES 5200 Series Build-to-Order (BTO) small desktop, desktop, and minitower systems. The following sections provide telephone numbers for ordering system parts and options list of documentation and packaging for the system lists of field-replaceable parts for each system an illustrated parts breakdown figure for each system.
  • Page 211: Field Replaceable Unit List - Small Desktop

    Field Replaceable Unit List — Small Desktop This subsection lists the field replaceable units (FRU) for PowerMate ES 5200 Series small desktop computers. See “Illustrated Parts Breakdown (IPB) — Small Desktop” for a figure showing an exploded view of these parts. PowerMate ES 5200 Series FRU List —...
  • Page 212 8.4-GB IDE 5400 RPM hard drive 12.9-GB IDE 5200 RPM hard drive 12.9-GB IDE 7200 RPM hard drive (as available) Diskette drive, w/o bezel 32X IDE CD-ROM, Lite-On 32X IDE CD-ROM, NEC 40X IDE CD-ROM, Lite-On DVD-ROM LS-120 cradle LS-120 drive Logo, “NEC PowerMate”...
  • Page 213: Illustrated Parts Breakdown (Ipb) - Small Desktop

    Illustrated Parts Breakdown (IPB) — Small Desktop The following figure shows the illustrated parts breakdown (IPB) for PowerMate ES 5200 Series small desktop computers. Each item in the IPB is identified with a number that is a cross-reference to the small desktop FRU list. PowerMate ES 5200 Small Desktop IPB Illustrated Parts Breakdown 6-5...
  • Page 214: Field Replaceable Unit List - Desktop

    Field Replaceable Unit List — Desktop This subsection lists the field replaceable units (FRU) for PowerMate ES 5200 Series desktop computers. See “Illustrated Parts Breakdown (IPB) — Desktop” for a figure showing an exploded view of these parts. PowerMate ES 5200 Series FRU List — Desktop Item Description Microsoft IntelliMouse...
  • Page 215 12.9-GB IDE 5200 RPM hard drive 12.9-GB IDE 7200 RPM hard drive (as available) Diskette drive, w/o bezel 32X IDE CD-ROM, Lite-On 32X IDE CD-ROM, NEC 40X IDE CD-ROM, Lite-On 8-GB IDE tape backup (Seagate) 100 MB IOMEGA Zip drive (IDE) PCMCIA 3.5"...
  • Page 216 PowerMate ES 5200 Series FRU List — Desktop Item Description Additional 3 1/2-inch drive bracket Front panel Logo, “NEC PowerMate” Plastic blank panel for additional 3.5” accessible device bay Plastic blank panel 5.25" not shown Headset w/microphone (not shown) not shown...
  • Page 217: Illustrated Parts Breakdown (Ipb) - Desktop

    Illustrated Parts Breakdown (IPB) — Desktop The following figure shows the illustrated parts breakdown (IPB) for PowerMate ES 5200 Series desktop computers. Each item in the IPB is identified with a number that is a cross-reference to the desktop FRU list. PowerMate ES 5200 Desktop IPB Illustrated Parts Breakdown 6-9...
  • Page 218: Field Replaceable Unit List - Minitower

    Field Replaceable Unit List — Minitower This subsection lists the field replaceable units (FRU) for PowerMate ES 5200 Series minitower computers. See “Illustrated Parts Breakdown (IPB) — Minitower” for a figure showing an exploded view of these parts. PowerMate ES 5200 Series FRU List — Minitower Item Description Microsoft IntelliMouse...
  • Page 219 Speaker AC adapter, Harman Kardon Power supply, 200 Watt Diskette drive, w/o bezel 32X IDE CD-ROM, Lite-On 32X IDE CD-ROM, NEC 40X IDE CD-ROM, Lite-On 8-GB IDE tape backup (Seagate) 100 MB IOMEGA Zip drive (IDE) PCMCIA 3.5" drive bay adapter...
  • Page 220 PowerMate ES 5200 Series FRU List — Minitower Item Description Plastic blank panel 5.25" Metal bay cover 5.25” Front panel PCB switch (includes Power & Sleep) — minitower Front USB port board and cable assembly not shown Headset w/microphone (not shown) not shown Tape cartridge (not shown) not shown...
  • Page 221: Illustrated Parts Breakdown (Ipb) - Minitower

    Illustrated Parts Breakdown (IPB) — Minitower The following figure shows the illustrated parts breakdown (IPB) for PowerMate ES 5200 Series minitower computers. Each item in the IPB is identified with a number that is a cross-reference to the minitower FRU list. PowerMate ES 5200 Minitower IPB Illustrated Parts Breakdown 6-13...
  • Page 222: Preventive Maintenance

    Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning...
  • Page 223: System Cleaning

    This section contains general information for cleaning and checking the system, keyboard, and monitor. The system unit, keyboard, and monitor require cleaning and checking at least once a year, and more often if operating in a dusty environment. No other scheduled maintenance is required.
  • Page 224: Keyboard Cleaning

    Keyboard Cleaning As necessary, inspect and clean the inside of the keyboard as follows. 1. Remove the twelve screws holding the keyboard enclosure together (see the figure on the following page). ! CAUTION The keyboard and cable together are considered a whole- unit, field-replaceable assembly.
  • Page 225: Mouse Cleaning

    Mouse Cleaning The mouse has a self-cleaning mechanism that prevents a buildup of dust or lint around the mouse ball and tracking mechanism under normal conditions. Periodically, however, the mouse ball must be cleaned. Use the following procedure to clean the mouse. 1.
  • Page 226: Troubleshooting

    Troubleshooting Checklist Diagnostics...
  • Page 227: Checklist

    This section provides information to help isolate and repair system malfunctions at the field level. The system has a built-in program that automatically checks its components when the system is powered on. If there is a problem, the system displays an error message. If this happens, follow any instructions on the screen. If screen messages do not help or an error message does not appear, refer to the information in this section to help determine and correct the problem.
  • Page 228 System emits continuous beeps. Turn the system off, wait at least five seconds, and turn the system on. If the beeps continue, call the NEC CSD Technical Support Center. System does not maintain date, time, system configuration information. Change the battery (see “CMOS Battery Removal” in Section 3, “Disassembly and Reassembly”).
  • Page 229: Monitor Problems

    Monitor Problems Check the following problems to see the possible cause and solution. Monitor screen is dark or the display is hard to read. Check that the monitor is on. Check that the monitor power cable is connected to the monitor and a power outlet, the monitor signal cable is connected to the system, and the brightness and contrast controls are adjusted.
  • Page 230: Diskette Drive Problems

    Diskette Drive Problems Check the following to see the possible cause and solution. Diskette won’t load. Check that the diskette is being loaded correctly. Check that the system and monitor power lamps are on and the power-on screen appears. Check that the diskette is formatted. If not, format it. Check that the diskette size is 1.44 MB.
  • Page 231: Speaker Problems

    The CD-ROM drive plays music CDs but the sound is not heard. However, .WAV and .MIDI sounds can be heard when played. Check that the cable connecting from the rear of the CD-ROM drive to the riser board CD audio connector is in place and secure. Check the CD Audio volume setting.
  • Page 232: Diagnostics

    Diagnostics One beep indicates that the system has completed its POST test. If intermittent beeping occurs, power off the system and try again. If the beeping persists, see the following table. The table summarizes problems that may develop during system operation and lists (in sequential order) suggested corrective actions. Problems and Solutions Problem Symptom...
  • Page 233 Problems and Solutions Problem Symptom Solution Operating system “Invalid Configuration” message 1. Press F2 to run Setup and correct the does not boot, displayed. parameters. cont’d 2. Replace the CMOS battery (see Section 3) if the date and time must be set each time the computer is powered on.
  • Page 234 Problems and Solutions Problem Symptom Solution Memory malfunction Total memory not recognized. 1. Reseat DIMMs. 2. Systematically swap DIMMs. 3. Check to see if the DIMM configuration is valid (see Section 4). 4. Replace DIMMs. 5. Replace system board. Modem board No output from board.
  • Page 235 Problems and Solutions Problem Symptom Solution Monitor malfunction, Unable to synchronize display. 1. Adjust the monitor’s synchronization cont’d controls. 2. Check that the monitor’s resolution matches the video setting or the video driver used (see Section 2). 3. Check that the utility is not selecting a refresh rate/resolution that is not supported by the monitor.
  • Page 236 Problems and Solutions Problem Symptom Solution CD-ROM drive Cannot access CD-ROM drive. 1. Check that the CD-ROM driver software malfunction, cont’d is loaded and not corrupted. 2. Check signal and power connections between the CD-ROM drive, riser board, and power supply. 3.
  • Page 237: Nec Csd Information Services

    NEC CSD Information Services Service Telephone Numbers Technical Support Product Information...
  • Page 238: Service Telephone Numbers

    This section contains the following NEC CSD service and support information: service and support telephone numbers technical support product information. Service Telephone Numbers The following table lists the telephone numbers for the NEC CSD service and support functions. NEC CSD Service and Support Telephone Numbers Service Telephone Numbers To contact NEC CSD Technical Support Center (TSC): In the U.S.
  • Page 239: Technical Support

    Technical Support The following sections provide information for obtaining technical support from NEC CSD. With access to a telephone, modem, and/or fax machine, you can use these services to obtain information on a 24-hour basis. NEC CSD Website If you have a modem or a network board and an Internet Service account, you can access the NEC CSD website.
  • Page 240: Technical Support Services

    Center. (NEC CSD technical support is for U.S. and Canadian customers only; international customers should check with their sales provider.) Direct assistance is available 24 hours a day, 7 days a week. Call the NEC CSD Technical Support Center, toll free, at (U.S.
  • Page 241: Nec Csd Bulletin Board System

    NEC CSD Bulletin Board System If you have access to a modem, you can use the NEC CSD Bulletin Board System (BBS) to get the latest information on hardware and software. The BBS allows you to download files (video drivers, printer drivers, BIOS updates, etc.) to a diskette for system enhancements and upgrades.
  • Page 242 After you complete downloading your file, log off the BBS as follows: 1. Press (to continue). Enter 2. Press (command for Goodbye/Hangup). 3. Press Enter 9-6 NEC CSD Information Services...
  • Page 243: Specifications

    Specifications System Board Riser Board Keyboard Mouse Speaker System Unit Diskette Drive IDE Hard Drives Power Supply Fax/Modem Board Sound System Sound Board CD-ROM Drive DVD-ROM Drive PC Adapter Device Tape Backup Unit Zip Drive Environmental and Safety Compliance...
  • Page 244: System Specifications

    This section contains the specifications for the various components comprising the PowerMate ES 5200 Series systems. The following table lists the specifications and the pages where the specifications can be found. System Specifications Specification Go to Page System Board 10-3 Riser Board 10-4 Keyboard...
  • Page 245: System Board Specifications

    System Board Specifications The specifications for the system board are included in the following table. System Board Specifications Feature Specification System Board Micro-star International MS-6131 NLX BX6 with AGP connector, LAN, and integrated audio Processor Celeron 300 MHz MMX, 333 MHz MMX, or 366 MHz MMX (with support for Celeron 400 MHz MMX or 433 MHz MMX) Pentium II 350 MHz MMX, 400 MHz MMX, or 450 MHz MMX Pentium III 450 MHz MMX, 500 MHz MMX.
  • Page 246: Riser Board Specifications

    Riser Board Specifications The specifications for the riser board are included in the following table. Riser Board Specifications Feature Specification Design NLX compatible System board slot (170-pin edge connector) Support for a total of four IDE devices; 40-pin connectors Slots, Small Desktop 1 PCI slot 1 shared PCI/ISA slot Slots, Desktop...
  • Page 247: Mouse Specifications

    Mouse Specifications The specifications for the mouse are included in the following table. Mouse Specifications Feature Specification Model Microsoft IntelliMouse Capabilities 2-button with cursor movement wheel X & Y encoder resolution: 400 PPI opto-mechanical Wheel Resolution: zoom resolution 18 counts per revolution Operating Characteristics Vin = 115 V or 230 V as appropriate Ta = 25 Thermal stabilization - 1 hour minimum...
  • Page 248: System Unit Specifications

    System Unit Specifications The specifications for the small desktop, desktop, and minitower system units are included in the following tables. Desktop System Unit Specifications Feature Specification Dimensions, Small Desktop Height — 3.54 in. Width — 15.5 in. Depth — 14.5 in. Dimensions, Desktop Height —...
  • Page 249: Diskette Drive Specifications

    Diskette Drive Specifications Diskette drive types are subject to change. One of the following diskette drives may come with the system: NEC Diskette Drive LS-120 120-MB SuperDisk. IDE Hard Drive Specifications Hard drive types are subject to change. One of the following IDE hard drives may come with the system: 4.3-GB Ultra DMA, 5400 RPM...
  • Page 250: Sound System Specifications

    Sound System Specifications The system has a Yamaha YMF740 3D PCI audio controller integrated on system board. 3-D enhanced stereo controller with analog components ™ ™ ™ Compatible with Sound Blaster Pro , Sound Blaster 2.0, Ad Lib ® ™ MPU-401, and Microsoft Windows Sound System for PC sound...
  • Page 251: Cd-Rom Drive Specifications

    Microsoft DirectSound, DirectSound 3D, PCI 2.1 compliant. CD-ROM Drive Specifications CD-ROM drive types are subject to change. One of the following CD-ROM drives may come with the system: NEC 32X CD-ROM drive Lite-On 32X EIDE ATAPI CD-ROM drive Lite-ON 40X ATAPI CD-ROM drive. DVD-ROM Drive Specifications One of the following DVD-ROM drives might be installed in your system.
  • Page 252: Pc Adapter Device Specifications

    PC Adapter Device Specifications The specifications for the PC adapter device are included in the following table. PC Adapter Device Specifications Feature Specification PCMCIA device SCM SwapBox PC Card Host X2P ISA Hardware PnP 16-bit PC-AT interface card connecting to a 3.5-inch drive bay with twin PC Card sockets Card Sockets Two Type I/II cards or...
  • Page 253: Zip Drive Specifications

    Tape Backup Unit Specifications Feature Specification Error Recovery Reed Solomon ECC Head Configuration Wide write/narrow read Recording Media 900 Oe 740’ Travan TR-4 Cartridge Size 3.2 in. x 2.4 in. x 0.4 in. (81 mm x 61 mm) Data Density 67,733 bpi Tracks 72 data tracks, one directory track...
  • Page 254: Environmental And Safety Specifications

    Zip Drive Specification Feature Specification Dimensions Height 1.00 in. (25.4 mm) Width 3.99 in. (101.4 mm) Depth 6.44 in. (163.6 mm) Weight 13.2 ounces (374.22 grams) Relative Humidity (Noncondensing) 10% to 80% (operating) Operating Temperature 10°C to 32°C Environmental and Safety Specifications Environmental and safety specifications are included in the following table.
  • Page 255: Release Notes

    Release Notes General Notes LS-120 SuperDisk Copy Utility NEC OS Restore CD SCSI Drive Limitations PIIX4 Limitations Intel Processor Serial Number Control Utility Windows 95 Issues Windows 98 Issues Windows NT Issues...
  • Page 256: General Notes

    4.01 also comes preinstalled on systems with the Windows operating system. Install all other applications and online documentation from the NEC Application and Driver CD. Microsoft Internet Explorer also comes on the NEC Application and Driver CD ® for systems with the Windows 95 or Windows NT operating system.
  • Page 257 NEC WebTelligent software after installing LANDesk Client Manager. Do not install both the NEC SNMP Agent and LANDesk Client Manager on the same computer. The two applications are incompatible, and neither can be removed using the uninstall utility. To remove them, a full restore must be performed after which all applications must be reinstalled.
  • Page 258: Launching The Nec Application And Driver Cd

    See “NEC Application and Driver CD” in Chapter 3 of the PowerMate ES 5200 Series User’s Guide for detailed information about installing applications from the Application and Driver CD. Launching the NEC Application and Driver CD Launch the NEC Application and Driver CD as follows:...
  • Page 259: Uninstalling The Nec Snmp Agent Or Landesk Client Manager

    (for example, 157.123.176.100) must be entered in the Traps for “Public Community” to receive traps from the NEC SNMP agents. For the NEC SNMP Agent to send a trap to the NEC SNMP Desktop Manager, the port number can be configured from the registry: "HKEY_LOCAL_MACHINE\SOFTWARE\ NEC Computer Systems Division\NEC SNMP Desktop Agent\Port Number".
  • Page 260: When Landesk Client Manager Is Installed Without The Nec Snmp Agent

    If you interrupt the uninstall process or power off the system, you cannot use the uninstall utility to remove the LANDesk application. You must then use the NEC Select Install CD to perform a full operating system restore. After the full restore, you must reinstall all appropriate applications from the NEC Driver CD using the Selective Application Restore program or a Setup.exe program.
  • Page 261: Changing Network Settings

    Changing Network Settings All systems are configured with the NetBEUI and NWLink protocols enabled. However, before you connect a system to your network you might need to: enable a different network protocol disable unneeded protocols for enhanced system performance add or change network, domain, and gateway information. The following procedure describes how to disable the NetBEUI and NWLink protocols, enable TCP/IP, and provide network, domain, and gateway information.
  • Page 262: Setting Boot Order In Bios

    Install PartitionMagic™ files from the NEC Application and Driver CD. Select the PartitionMagic software from the Applications tab in the Installation utility menu. The utility loads files from the NEC Application and Driver CD to C:\Program Files\PowerQuest\PartitionMagic4 . You can find setup and...
  • Page 263: Installing Laplink Application Not Supported

    NEC Driver CD Choosing the Installing Internet Explorer 4.01 Add-On Components option on the NEC Driver CD results in a file opening error message. Due to the space these components require, the component files are not included on the NEC Driver CD.
  • Page 264: Getting Cd-Rom Support In Command Prompt Only Mode

    Then press the power button again to turn on system power. LS-120 SuperDisk Copy issues are currently under investigation and will be fixed in the next version of the SuperDisk Utilities. Please check the NEC CSD website below for updates.
  • Page 265: Nec Os Restore Cd

    NEC OS Restore CD The following sections provide information about the “Fix OS” Restore option on the NEC OS Restore CD. Please use this information in place of the Fix OS information in the Chapter 3 “NEC OS Restore CD” sections of your PowerMate ES 5200 Series User’s Guide.
  • Page 266: Scsi Drive Limitations

    If a situation arises in which a full operating system restore must be performed using the NEC OS Restore CD, first boot the system from the bootable diskette. (This might be necessary, for example, if the system does not boot from the hard drive.) The bootable diskette comes with all systems that have a SCSI hard...
  • Page 267: Piix4 Limitations

    When users install their own version of Windows 95, ULTRA DMA/33 does not function without the addition of these files. These .INF files can be added to a new install of Windows 95 by using the NEC OS Restore CD. This results in full ULTRA DMA/33 support.
  • Page 268: Identifying System Requirements

    Installing the Utility The Intel Processor Serial Number Control Utility (version 1.0) comes on the NEC Application and Driver CD. See your PowerMate ES 5200 Series User’s Guide for information about using the NEC Application and Driver CD. from the directory where you unzip the file.
  • Page 269: Getting Answers To Faqs

    Getting Answers to FAQs See the following answers to questions about the processor serial number. What are the benefits of the processor serial number? You can use the processor serial number in applications which benefit from stronger forms of system and user identification. Why would I want to turn off my processor serial number? Intel believes the processor serial number can provide compelling benefits to users.
  • Page 270: Getting Intel Technical Support

    How can I tell if my processor serial number is turned on? The vast majority of Pentium III processor-based systems ship with the processor serial number enabled. The control utility allows you to check the status by: Viewing the icon itself. The disabled icon shows a red circle with a white “x.”...
  • Page 271: Using Cheyenne Backup With Landesk Client Manager

    Drive If your system has a Hitachi DVD-ROM drive (4X GD-2500) and you manually load applications or drivers from the NEC Application and Driver CD, a dialog box appears with the message “Reminder: Please remove CD-ROM.” Pressing the eject button on the DVD-ROM drive displays another dialog box with the message: “Eject request to Drive in Use: An Eject request was received...
  • Page 272: Windows Nt Issues

    Pro 100 3Com 3C905B-TX drivers from the NEC Application and Driver CD. 1. Locate the entire directory for the network card you are installing in your system. Copy the entire directory to a local temporary directory. 2. In the Windows NT Control Panel, select...
  • Page 273: Correcting The Bootmagic Configuration

    3. Select in the BootMagic Configuration box to complete the SAVE/EXIT configuration process. Either choice, to enable BootMagic or to not enable BootMagic, requires the SAVE/EXIT selection. ! CAUTION To correctly complete the BootMagic configuration, you must select from the BootMagic Configuration box, SAVE/EXIT even if you do not want to use BootMagic.
  • Page 274 Glossary access time The time period between the supply of an access signal and the output or acceptance of the data by the addressed system. Examples are the access times for DRAMs, SRAMs, hard drives, and CD-ROM drives. Hard drive access time is the time it takes for a computer to get data from the drive.
  • Page 275 Application Programming Interface. An API is a series of functions that programs can use to make the operating system do routine or repetitive tasks. Using Windows APIs, for example, a program can open windows, files, and message boxes (as well as perform more complicated tasks) by passing a single instruction.
  • Page 276 audio Relating to or capable of producing sound. Multimedia computers make extensive use of audio. A digital movie format created by Microsoft. AVI is short for “audio/video interleave,” a method of including a digital movie and its accompanying sound in the same file.
  • Page 277 Binary digit. The smallest unit of computer data. A single digital piece of information, generally represented by the numeral 0 or 1. Usually the transition between the states of +5V and -5V within a computer, the charge of a transistor in an integrated circuit, or the change in polarity of a magnetic region on a disk.
  • Page 278 boot sector The part of the boot block that contains the operating system loader, a program that starts by itself and loads the operating system. Bits per second. The number of bits of data that can be transmitted in one second. Because data compression schemes enable more than one bit per voltage transition, bps is equivalent to baud only if no compression is used.
  • Page 279 chassis The metal frame to which the electronic components of the computer (such as the system board, power supply, and drive bays) are attached. The chassis goes inside the system unit cover. checksum A number, calculated from a block of data, used to verify the integrity of that data. For example, a modem could send a block of data and include the number of 1’s that occur in the block.
  • Page 280 DIMM Dual Inline Memory Module. Circuit board with pins connecting to different memory chips on both sides of the board, which allows for wider and faster data transfer (128-bit). See SIMMs. Direct Memory Access. A method for transferring data, usually between memory and a disk drive, without going through the CPU.
  • Page 281 EIDE Extended Integrated Drive Electronics. The EIDE specification is an enhanced version of IDE that allows for faster transfer rates and supports larger hard drive sizes enhanced VGA A video interface that offers more colors or higher resolution than VGA. Enhanced Parallel Port, a parallel port standard for PCs that supports bidirectional communication between the PC and attached device (such as a printer).
  • Page 282 hertz (Hz) A unit of frequency equal to one cycle per second. hexadecimal A number system that uses 16 as the base. (Place value indicates powers of 16.) It uses the digits 0-9 and A-F. Used around computers because a byte (eight binary digits) easily converts to a two digit hexadecimal number.
  • Page 283 Interrupt Request. A signal that, when received by the CPU, makes it stop what it is going to do something else. An interrupt is a way in which a particular device in a computer communicates with the CPU. PCs have 16 IRQ lines that can be assigned to different devices (for example, printers, scanners, modems).
  • Page 284 memory Electronic storage area in a computer that retains information and programs. A computer has two types of memory: read-only memory (ROM) and random access memory (RAM). microprocessor A semiconductor central processing unit that is the principal component of a microcomputer.
  • Page 285 overwrite Storing information at a location where information is already stored, thus destroying the original information. page A type of message transmission in which a message is sent or received via modem to a paging device from a computer (with paging communications software) or telephone.
  • Page 286 port Any connection by which data can enter or leave a computer or peripheral. You Cables are plug into ports. Provides the means for an interface between the microprocessor and external devices. A cable connector is usually plugged into the port to attach the device to the computer.
  • Page 287 Self-Monitoring Analysis and Reporting Technology. A hard drive feature that works in conjunction with system software (for example, LANDesk Client Manager, NEC Auto Backup) for identifying a potential problem on the hard drive and automatically backing up system files to a user-specified device, such as a tape or Zip drive.
  • Page 288 super video graphics array (SVGA) A color bit-mapped graphics display standard that provides a resolution of 1024x 768 with up to 256 colors displayed simultaneously. synchronous Refers to protocols that require the clocks of the communicating machines to be coordinated. system board The main printed circuit board inside the system unit into which other boards and major chip components, such as the system microprocessor, are connected.
  • Page 289 Video Graphics Array. Graphics technology that supports up to 256 K colors and a graphics resolution of 640 by 480 pixels. volatile memory Storage media that loses its data when system power is turned off. Standard memory and memory added to the system are volatile memory. See nonvolatile memory.
  • Page 290 X2 technology A technology developed by U.S. Robotics (now 3Com) for delivering data rates up to 56 Kbps over plain old telephone service (POTS). It was long believed that the maximum data transmission rate over copper telephone wires was 33.6 Kbps, but X2 achieves higher rates by taking advantage of the fact that most phone switching stations are connected by high-speed digital lines.
  • Page 291 3-30, 3-31 AGP chipset, 1-4 left side – desktop, 3-41, 3-43 Aligning the system board, 3-40, 3-43 Bulletin Board System, 9-5 Application and Driver CD. See NEC Application and Driver CD. ISA, 4-12 ASIC chip, 4-11 PCI local, 4-7, 4-12...
  • Page 292 3-80 European, 10-12 Chassis foot lock Components. See System components. installation, 3-80 Configuration. See System configuration. removal, 3-80 Configuration Change Notification. See NEC Chassis intrusion Configuration Change Notification. notification, 1-13, 2-23 Configurations. See System configurations. switch. See Intrusion switch. Connectors...
  • Page 293 3-21, 3-23, 3-24 removal, 3-67, 3-69 Diskette, FLASH, 2-19 Front features, 1-6 DMA settings, 4-15 Front panel Documentation, online. See NEC Help installation, 3-15, 3-16, 3-18, 3-20 Center. removal, 3-15, 3-16, 3-19 Domestic compliance, 10-12 FRU lists, 6-3, 6-6, 6-10...
  • Page 294 3-43 Lamps, 1-6 minitower side cover, 3-10 disk, 1-6, 1-7 minitower top cover, 3-13 power, 1-6, 1-7 NEC Help Center, 2-43 sleep, 1-6, 1-7 NEC SNMP Agent, 2-31 NEC WebTelligent software, 2-28 board, 1-5 PartitionMagic, A-8...
  • Page 295 Windows 98 issues, A-17 in DVD-ROM drive, A-17 Windows NT issues, A-18 using, 2-41 OS Restore CD. See NEC OS Restore CD. NEC Auto Backup utility, 2-33 Other memory, 2-10 NEC CD-ROM drive jumpers, 2-6 NEC Configuration Change Notification, 2-33 Panel.
  • Page 296 3-41 Setup), 2-11 minitower side cover, 3-8 Power problems, 8-7 minitower top cover, 3-12 Power supply, 1-16 NEC Help Center, 2-43 installation, 3-76, 3-77, 3-78 NEC SNMP Agent, A-5 removal, 3-76, 3-77, 3-78 Pentium II processor, 3-56 specifications, 10-7...
  • Page 297 2-2 Standard CMOS Setup menu (CMOS Setup), jumper settings, 2-3 2-10 Microsoft Internet Explorer, A-6 Standby mode, 2-12 NEC Auto Backup utility, 2-33 Starting CMOS Setup Utility, 2-8 NEC Configuration Change Notification, Supervisor Password menu (CMOS Setup), 2-33 2-16...
  • Page 298 NEC WebTelligent software, 2-25, A-6 keyboard, 8-9 onboard VGA disable/enable, 2-4, 2-5 keyboard/mouse, 8-4 power on mode jumper settings, 2-5 memory, 8-9 system board jumper settings, 2-4 monitor, 8-4, 8-10 utilities, 2-19 mouse, 8-9 System configurations, 1-2, 1-4 power, 8-7...
  • Page 299 Windows 95 issues, A-16 backing up large drives, A-16 Cheyenne Backup installation, A-16 controlling CD audio, A-16 LANDesk Client Manager, A-17 product catalog button, A-17 restoring software, A-17 Windows 98 issues, A-17 DVD-ROM, A-17 finding tape device icons, A-17 Windows network security, 1-13 Windows NT issues, A-18 BootMagic installation, A-18 configuring BootMagic, A-18, A-19...
  • Page 300: Regulatory Statements

    Regulatory Statements FCC Statement Note for Canada Battery Replacement Battery Disposal...
  • Page 301 The following regulatory statements provide information about use of the PowerMate ES 5200 Series computer: FCC Statement (For United States Only) Note for Canada Battery Replacement Battery Disposal. 2-Regulatory Statements...
  • Page 302 FCC Statement (For United States Use Only) WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 303 Note for Canada This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B repecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. 4-Regulatory Statements...
  • Page 304: Battery Replacement

    NEC recommends that you replace the battery. For battery replacement information, see “CMOS Battery Removal” in Section 3 of this manual or call your NEC CSD dealer or the NEC CSD Technical Support Center. WARNING: There is a danger of explosion if the battery is incorrectly replaced.
  • Page 305: Battery Disposal

    Battery Disposal Do not place used batteries in your regular trash. The nickel-cadmium or nickel metal-hydride batteries must be collected, recycled, or disposed of in an environmentally-approved manner. The incineration, landfilling, or mixing of batteries with the municipal solid waste stream is prohibited by law in most areas. Return batteries to a federal or state approved battery recycler.
  • Page 306 456-00043-000SRV NEC Computer Systems Division Packard Bell NEC, Inc. 5/99 1 Packard Bell Way Sacramento, CA 95828-0903 www.nec-computers.com...

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