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IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett
Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements.
Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to
be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for
CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by
CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
http://www.hpe.com/support/selfrepair
Remote support
Remote support is available with supported devices as part of your warranty or contractual support agreement. It
provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard
Enterprise, which will initiate a fast and accurate resolution based on your product's service level. Hewlett Packard
Enterprise strongly recommends that you register your device for remote support.
If your product includes additional remote support details, use search to locate that information.
Remote support and Proactive Care information
HPE Get Connected
https://www.hpe.com/services/getconnected
HPE Proactive Care services
https://www.hpe.com/services/proactivecare
HPE Datacenter Care services
https://www.hpe.com/services/datacentercare
HPE Proactive Care service: Supported products list
https://www.hpe.com/services/proactivecaresupportedproducts
HPE Proactive Care advanced service: Supported products list
https://www.hpe.com/services/proactivecareadvancedsupportedproducts
Proactive Care customer information
Proactive Care central
https://www.hpe.com/services/proactivecarecentral
Proactive Care service activation
https://www.hpe.com/services/proactivecarecentralgetstarted
Warranty information
To view the warranty information for your product, see the links provided below:
HPE ProLiant and IA-32 Servers and Options
https://www.hpe.com/support/ProLiantServers-Warranties
HPE Enterprise and Cloudline Servers
https://www.hpe.com/support/EnterpriseServers-Warranties
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Support and other resources
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