quadient iA Series User Manual page 336

Feeder Stoppages/Jams
Problem: Envelopes are stopped in the Feeder.
Possible cause
• Mail piece is too thick.
• Mail size is incorrect.
• Too many envelopes are on the feed
deck.
• Envelopes are not properly stacked
on the feed platform.
• Sealing is ON while feeding sealed
envelopes.
• Sealing is ON while feeding
envelopes in a wrong position.
• The selection fingers are blocked.
The mail transport path should be regularly cleaned.
See Cleaning the Mail Path
Action
1. Clear the Feeder as indicated below.
2. Correct the cause:
- Mail sizes: see
Specifications
- Envelope stack height: 101.6
mm / 4" max.
- Envelope stacking: see
the Feeder
1. Feed sealed envelopes only with
sealing OFF.
2. Check that already closed envelopes
are properly sealed at the leading
edge. Envelopes not completely
closed may jam.
Correct the cause:
1. Envelope feeding: see
Feeder on page 116.
Correct the cause:
1. The selection fingers have not been
lifted by a thick envelope.
2. The selection fingers have been lifted
by a thin envelope.
on page 318.
Mail
on page 346.
Using
on page 116.
Using the
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