Page 1 User Guide Mailing Systems IN-600...
Page 2: Table Of Contents
Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................11 Accessories .....................14 Control Panel Features ..................15 Connections .....................18 Power Management ..................20 Processing Mail How to Choose a Meter Impression ..............25 Preparing and Starting your Job Run ..............29 Processing [Standard] Mail ................37 Printing [Permit] Mail ..................46...
Page 3 Reports Reports Overview ..................121 Generating a Report ..................124 Processing Activity Data ................126 Mail Processing Data ..................128 Postage Funds Data ..................131 Account Data ....................133 System Data ....................137 myEquipment E-Services E-Services Overview ..................143 Connecting to E-Services ................144 Uploading Statistics ..................147 E-Services available on your System ............148 Configuring your Mailing System Settings Overview ..................153 Logging in / out as the Supervisor ..............154...
Page 4 10.2 Filling and Adjusting the Feeder Sealer ............211 10.3 Cleaning the Mail Path .................213 10.4 Maintenance Processes ................217 Troubleshooting 11.1 Paper Jamming ....................223 11.2 Label Jamming ....................227 11.3 Weighing Problems ..................228 11.4 Diagnostics and System Data ..............230 Specifications 12.1 Mail Specifications ..................237 12.2 Recommended Operating Conditions ............241 12.3...
Page 6: Read This First
Read this First This section contains important information about recommended safety precautions and the best environmental conditions in which to operate your system. What you will find in this Manual .........3 Safety Requirements .............6 How to Disconnect your Mailing System ............8...
Page 8: What You Will Find In This Manual
What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols that are used throughout this User Guide to explain the features and functions of your Mailing System.
Page 9 Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.
Page 10 Personal Computer Personal Identification Number Postal Security Device (Postage Meter) Canada Post Corporation Weighing Platform...
Page 11: Safety Requirements
Safety Requirements Power Connection Before powering up your Mailing System, please check to ensure the system meets your local AC voltage requirements. For information on power specifications, please refer to the plates at the back of each System component. In addition to checking the power requirements, we also recommend that you: •...
Page 12 Environmental compliance IN Mailing Systems are eco-friendly designs that: • last longer, run cooler and use up to 50% less energy • operate more efficiently, saving you time and money • protect the environment with innovative product and packaging designs. In addition to minimizing our carbon footprint, Neopost Canada also recycles used Ink Cartridges and system components as they reach their end of life.
Page 13 LAN Connections Plugging the right jack in the right socket Your Mailing System uses a LAN (high speed internet connection) to connect to Neopost secure servers. Network/PC LAN (8 wires) Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning.
Page 14: Meet Your Mailing System
Meet Your Mailing System Get to know your Mailing System in this section. System Layout ..............11 Accessories .................14 Control Panel Features ............15 Connections .................18 Power Management .............20 How to Activate Sleep Mode ................21 How to Turn Your Mailing System OFF ............21...
Page 16: System Layout
System Layout Mailing System with Auto-feeder Auto Feed Plaform Automatically feeds the system with envelopes (optional). Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System. Weighing Platform Measures the weight of mail pieces. Allows you to set up job runs and change system settings Control Panel and features as needed.
Page 17 Mailing System with Auto-feeder Sealer Auto feeder with sealer Automatically feeds the system with envelopes. Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the Mailing System Base System. Weighing Platform Measures the weight of mail pieces. Allows you to set up job runs and change system settings Control Panel and features as needed.
Page 18 Inside the system base Supplies the ink used to print a postage impression on Ink Cartridge an envelope or Label. Postal Security Device Stores postage funds and tracks postage usage. (PSD) Top Cover Lift from the front to open.
Page 19: Accessories
Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (option) This scanner is used: •...
Page 20: Control Panel Features
Control Panel Features For details, please see the Control Panel and screen diagram on the flap of the User Guide Cover. Display Areas Account Displays account currently selected. Slogan Indicates that a slogan will be printed when highlighted. Date Displays the date that will be printed. Impression Memory Displays the selected impression memory.
Page 21 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORTCUT KEYS Postage Funds Accesses the Postage Funds Management Menus. Impression Accesses pre-set Meter Impressions and Account Memories.
Page 22 Start Starts printing process. Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric 2ABCabc 3DEFdef 4GHIghi...
Page 23: Connections
Connections Connectors Your Mailing System has USB ports that allow you to connect to a printer or a USB memory key. Power Connector Connects to a wall socket COM2/3 Weighing Platform(s) connection COM1 To auto feeder LAN Port Base to Neopost secure server, MAS connection USB Ports Memory device or printer connection...
Page 24 Detail of connections COM2/3 Base to Weighing Platform(s) connection Wall Socket Power Source COM1 Feeder to Base connection Power connectors Power connectors are shown in section Connectors on page 18.
Page 25: Power Management
Power Management A LAN connection can only be completed if the LAN cable is connected to the system BEFORE the power cord is plugged in. Energy Star Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution.
Page 26: How To Activate Sleep Mode
How to Activate Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green: the Mailing System is awake and ready for use. Amber: the Mailing System is in 'Sleep' mode. To avoid weighing errors, make sure the weighing device platform is clear when starting the system.
Page 28: Processing Mail
Processing Mail This section describes how to set up a Job Run. Depending on the type of job you wish to run, you can: • Choose a Meter Impression • Select a Postage Rate • Select a Weighing Method • Activate the Sealing Function •...
Page 29 How to Process [RECEIVED/RECU] Mail ............64 Running [Seal Only] Mail ............65 How to Set [Seal Only] Mail ................66 How to Process [Seal Only] Mail ..............67 3.10 Settings Details ..............68 How to Change Account ................68 How to Select a Postage Rate ...............69 How to Select a Permit Impression ..............71 How to Change the Weighing Mode ..............74 How to Enter the Weight Manually ..............75...
Page 30: How To Choose A Meter Impression
How to Choose a Meter Impres- sion Customizing Your Impression You can choose from a variety of impression types to complete your job runs as needed. You can select a Standard Impression to print postage, a “Received” Impression to print the date on Incoming Mail, or to seal envelopes without printing a Meter Impression.
Page 31 Job Types and Meter Impressions The table below provides details on the types of Meter Impressions you can choose, depending on the type of job you want to run. The column on the right indicates the options available for each type of Meter Impression. If you do not set up any options, the Mailing System will use your Default Impression Settings to complete the impression set-up.
Page 32 Action Type of impression Available options Applying postage to outgoing [Standard] • Rate mail • Date advance (Processing [Stand- • Slogan ard] Mail on page 41) • Print offset • Sealing Sending Permit mail: [Permit mail] • Permit impression • Slogan (Printing [Permit] Mail •...
Page 33 The Default Meter Impression at start up is a Standard Meter Impression, unless you have changed your Default Settings.
Page 34: Preparing And Starting Your Job Run
Preparing and Starting your Job Run Preparation steps These preparation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 29) •...
Page 35: How To Sort Mail
How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows: Mail Type. See table Job Types and Meter Impressions on page 26 Outgoing mail with different postage types Canada, US or International Date to correct Amount to correct Permit Mail...
Page 36: How To Log In And Start A Job
How to Log in and Start a Job To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Standard] Login Screen Account Screen...
Page 37 If the following screen is displayed: - Homescreen [Standard]: If this screen is displayed, no other steps are required to start processing mail. Be sure to check that the Default System Settings meet the set up requirements of your job run. - Login Screen: If the Login screen is displayed, enter your PIN code.
Page 38: How To Change A Meter Impression
Selecting a Meter Impression For each stack of mail you have sorted (see Sorting Mail by Type and Task on page 29),you can select the type of Meter Impression you wish to use by following the instructions outlined below. How to Change a Meter Impression Once you are logged in as user: Either: Press...
Page 39 Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Look at the funds counter at the bottom of the screen, Press and enter 1 to check your funds balance. To add funds, see How to Add Postage Funds page 90.
Page 40: How To Use The Feeder
Using the Feeder The instructions below provide details on how to place a stack of mail in the Feeder. Depending on the Weighing Method you choose to run your mail, you may have to insert your envelopes one by one or place a stack of envelopes in the Feeder. Each stack may contain a mix of envelopes of different thicknesses and sizes.
Page 41 Adjust the side guide for large envelopes. To adjust the guide, push it gently to rest against the envelopes, without pressing. Envelopes flaps must be closed, not nested. Do not try to seal self-adhesive envelopes. Thickness Setting: Depending on the thickness of your envelopes, you may have to adjust the thickness setting of the Feeder.
Page 42: Processing [Standard] Mail
Processing [Standard] Mail In Processing [Standard] Mail Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Standard Meter Impression. Applying Postage for [Standard] Mail Postage for [Standard] Mail The instructions below outline the steps that you need to complete to set up your system to print a Meter Impression.
Page 43 Check or change the type of impression, if you are not in [Standard] mode. Press to access the Build Impression screen: To change the type of impression, select Impression type and then select [Standard] in the Type of impression screen. For more details, see How to Change a Meter Impression on page 33.
Page 44 Additionally, you can also configure your Impression by selecting from options displayed on the Build Impression Screen: Change Imprint left or right: The system supports Imprint left and Imprint right. These flexible areas allow you to select 2 Slogans. Therefore you can print a Meter Impression with 2 slogans. To select a Slogan, see How to Add or Remove a Slogan on page 78.
Page 45 Select a Weighing Mode. Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses the weighing platform to save time: see Choosing a Weighing Mode on page 72. To change the current weighing mode, press and select a weighing mode in the Weighing Mode screen.
Page 46: How To Process [Standard] Mail
Setting an Impression Memory for [Standard] Mail To maximize the productivity of your Mailing System, consider using Impression Memories. Impression Memories store your Impression set-up together with the Postage Rate and, if activated, the Account the postage is to be allocated to. To eliminate the set-up of repeated job runs, simply save your job as an Impression Memory, for details please see Using Impression Memories...
Page 47 Remove the envelope from the WP and insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 237.
Page 48 To print the impression, insert the mail piece into the base against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 237.
Page 49 Repeat the previous step for each piece of mail. To quit the process at any time, press When you remove the last object from the Weighing Platform, the Mailing System will ask if you want to print it. You can answer Yes or No.
Page 50 To print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 83). Press to print the labels.
Page 51: Printing [Permit] Mail
Printing [Permit] Mail In Printing [Permit] Mail Section This section describes the settings required to print a [Permit] Meter Impression. See also • How to Change a Meter Impression on page 33. Setting [Permit] Mail The instructions below outline the steps that you need to complete to set up your system to print a Permit Mail Meter Impression.
Page 52 Press to access the Impression Settings Menu and perform the settings that follow. Select the Permit Mail to use. See Selecting a Permit on page 71. Select a weighing mode. Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses the weighing platform to save time: see Choosing a Weighing Mode...
Page 53: How To Process [Permit] Mail
Setting an Impression Memory for [Permit] Mail To set the meter impression quickly, consider using Impression memories. The Impression memories store meter impression characteristics together with rates and, if active, charged account. Using Impression Memories on page 79. Processing [Permit] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [Permit] Mail...
Page 54 Withdraw the envelope from the WP and insert it into the mail path against the rear-guide wall, side to be printed facing upwards. If mail piece is bigger than mail path maximum thickness (see Mail Specifications on page 237), press before you press to print a label.
Page 55 Insert the envelope into the mail path against the rear-guide wall, side to be printed facing upwards. If mail piece is bigger than mail path maximum thickness (see Mail Specifications on page 237), press before you press to print a label. The label is printed at once. The Mailing System applies postage and the mail piece (or label) is sent to the catch tray.
Page 56: Date Correction] Mode
[Date Correction] Mode In [Date Correction] Mode Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a [Date Correction] Meter Impression. This type of Meter Impression corrects or advances the date the Meter Impression was printed on the item.
Page 57 To change the type of impression, if you are not in [Date Correction] mode. Press to access the Build Impression screen, and then press the Impression Type button to display the Type of impression screen. To select an option in the screen: Use related keys located on right hand side of display.
Page 58: How To Process Mail In [Date Correction] Mode
Processing Mail in [Date Correction] Mode To run mail, follow the procedure below after you have completed the steps in Setting [Date Correction] Mode on page 51. Before printing, turn the envelope to print on a free area. How to Process Mail in [Date Correction] Mode To print a Meter Impression with a new Date or Advanced Date: Press .
Page 59 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 83). Press to print labels.
Page 60: Postage Value Correction] Mode
[Postage Value Correction] Mode In [Postage Value Correction] Mode Section This section describes the settings required to print a [Postage Value Correction] Meter Impression. Use this Type of impression add postage to the previously printed amount. Amount entered must be outside of Canada Post specified block out range. See also: •...
Page 61: How To Set [Postage Value Correction] Mode
How to Set [Postage Value Correction] Mode Required settings: Make sure you are on the home screen of the [Postage Value Correction] type of impression as illustrated below. To change the type of meter impression, if you are not in [Postage Value Correction] mode.
Page 62: How To Process Mail In [Postage Value Correction] Mode
Enter the additional postage amount. From the Home screen: - Begin to type in the amount (keys 1 to 9 or dot).The Amount entry screen is displayed. - Type the amount in and press [OK] to validate and return to the home screen. From the Build Impression screen: Select the Amount line.
Page 63 Insert the mail piece(s) into the mail path against the rear-guide wall, side to be printed facing upwards (see How to Use the Feeder on page 35). The Mailing System applies postage and the mail piece (or label) is sent to the catch tray.
Page 64: Printing A Manifest [Statement Of Mailing]
Printing a Manifest [Statement of Mailing] In Printing a Manifest [Statement of Mailing] Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Manifest [Statement of Mailing]. See also •...
Page 65 To change the type of meter impression, if you are not in [Statement of Mailing] mode. Press to access the Build Impression screen and then select [Statement of mailing] in the Type of impression screen and press [OK]. To select an option in the screen, use related keys located on right hand side of display.
Page 66: How To Print A Manifest [Statement Of Mailing]
Printing the Manifest (Statement of Mailing) To print the statement of mailing, follow the procedure below after you have completed the sequence in Setting a Manifest on page 59. How to Print a Manifest [Statement of Mailing] To print the statement of mailing: Press and enter the number of labels you wish to print.
Page 67: Printing Incoming Mail With [Received/Recu] Mode
Printing Incoming Mail with [RECEIVED/RECU] Mode In [RECEIVED/RECU] Mode Section This section describes how to use the [Received] type of impression, to: • Print the date on incoming mail, and/or • Print 'RECEIVED/RECU' on incoming mail • Print slogans • Print a counter value. See also •...
Page 68: How To Set [Received/Recu] Mode Printing
How to Set [RECEIVED/RECU] Mode printing Required settings: Make sure you are on the home screen of the [RECEIVED/RECU] type of impression as illustrated below. Check or change the type of impression, if you are not in [RECEIVED/RECU] mode. Press to access the Build Impression screen: To change the type of impression, select Impression type and then select [Received] in the Type of impression screen.
Page 69: How To Process [Received/Recu] Mail
You can also apply this optional setting: You can adjust the print location of your Impression on your envelopes if necessary. Adjusting the print location (Print Offset) is used to compensate for envelopes with a steep edge. See How to Move the Meter Impression (Print Offset) on page 79.
Page 70: Running [Seal Only] Mail
Running [Seal Only] Mail In Running [Seal Only] Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to run your system in Seal Only Mode. Seal Only Mode is used for: •...
Page 71: How To Set [Seal Only] Mail
How to Set [Seal Only] Mail Main setting: Make sure you are on the home screen of the [Seal Only] type of impression. The type of impression is indicated at the top of the home screen as illustrated. Check or change the type of impression, if you are not in [Seal Only] mode. Press to access the Build Impression screen: To change the type of impression, select Impression type and then select [Seal...
Page 72: How To Process [Seal Only] Mail
Processing [Seal Only] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [Seal Only] Mail on page 66. How to Process [Seal Only] Mail Press . System motors start running. Insert the mail piece(s) into the mail path against the rear-guide wall, facing upwards (see How to Use the Feeder on page 35).
Page 73: Settings Details
3.10 Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account To change accounts: As a user: Press and select the path: Change Account The list of accounts that are available is displayed.
Page 74: How To Select A Postage Rate
Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 75).
Page 75 On that screen, you can: Press one of the rate buttons 1 to 9 to select the postage rate or display rate options. Press Other selections and then Postage Rate History to select a recently selected postage rate or Rate wizard to build the postage rate with the wizard help. To re-set your system to the Default Postage Rate and to re-fresh the Weight displayed on the Home Screen, press at anytime.
Page 76: How To Select A Permit Impression
Otherwise, you can press the back key to modify any of the settings made previously and obtain a new summary. Selecting a Permit This section describes the system settings to be selected to print a Permit Mail Meter Impression. When selecting the [Permit Mail] type of impression, a default permit impression is automatically selected.
Page 77 To select a permit impression on that screen, you can: - Type the number - Select the permit using the arrows. Press [OK] to validate your selection and return to the Build Impression screen. Choosing a Weighing Mode Depending on the accessories and features on your Mailing System, several weighing methods are available.
Page 78 Details on the Weighing Modes All weighing options listed below may not be available in your Mailing System. Check with customer service to see how you can easily add weighing features to your Mailing System via online services. • Manual Weight Entry In this mode, you enter the weight manually (see How to Enter the Weight Manually on page 75).
Page 79: How To Change The Weighing Mode
Changing the Weighing Mode At start-up, the default weighing mode is active. See also • To change the default weighing mode as supervisor, see How to Change the Weighing Mode on page 74. • To change the weighing mode according to the type of process you want to run (see Choosing a Weighing Mode on page 72), follow the steps outlined below.
Page 80: How To Enter The Weight Manually
Entering Weight Manually You can enter the weight manually if a mail piece exceeds the weighing capacity of your weighing platform. If this situation occurs, you will need to print the postage amount on a label to stick onto the mail piece. How to Enter the Weight Manually To enter the weight manually from the home screen, you must first select the Postage Rate:...
Page 81 Configuring the Meter Impression Depending on the current Type of impression, you can modify the elements printed on mail pieces as follows: • Change printed date • Add pre-loaded Slogans to the left of the impression • Move the meter impression away from the right edge of the envelope. See also •...
Page 82: How To Change The Date
How to Change the Date To change the date that will be printed: Either: Press Press and select the path: Build Impression The Build Impression screen is displayed. Select Date. The Date Advance screen is displayed. On the Date Advance screen, you can: Choose another day, select the corresponding item in the list.
Page 83: How To Add Or Remove A Slogan
How to Add or Remove a Slogan To add or remove a slogan from your Meter Impression: Either: Press Press and select the path: Build Impression Select Imprint left or Imprint right option on the Build Impression screen. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan.
Page 84: How To Move The Meter Impression (Print Offset)
How to Move the Meter Impression (Print Offset) To offset your Meter Impression: As a user: Press and select the path: System Settings Print offset The Print Offset Mode screen is displayed. Select the offset and press [OK] to validate. Using Impression Memories Impression memories allow you to create a preset Meter Impression that can include the Postage Rate, a Slogan or a Permit allowing you to recall common jobs from the memory...
Page 85: How To Use An Impression Memory
How to Use an Impression Memory To use an impression memory: Either: Press Press and select the path: Impression Memories The impression memories list is displayed. Select an impression memory in the list. Press [OK] to validate your selection. The impression memory zone (Mem) of the home screen displays the current impression memory name.
Page 86: Advanced Operations
3.11 Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press...
Page 87: How To Reset Batch Counters
Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset. To produce reports associated to counters, see Reports on page 119. How to Reset Batch Counters To reset a Counter: On the Homescreen display: Press the Reset counter button The counter is reset.
Page 88: How To Count Mail Pieces By Weighing
Piece Counting How to Count Mail pieces by Weighing This function uses the Weighing Platform to count a stack of identical mail pieces. To count mail pieces by weighing: As a user: Press and the path: Piece Counting Press [OK]. Place 10 items on the Weigh Platform and press [OK].
Page 89 The Label Dispenser can hold up to 40 labels.
Page 90: Postage Funds Management
Postage Funds Management This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................87 Managing Your Postage Funds ...........88 How to Check your Postage Funds ..............88 How to Add Postage Funds ................90 Unlocking the PSD (Postal Inspection) ......92 How to Unlock the PSD .................92...
Page 92: Overview
Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the funds (or money) in your Mailing System. The PSD performs all of the postal operations required by Canada Post. To perform these operations, regular connections of your system to Neopost's Postage Servers is required. Check that your Mailing System is connected to a network (see Connections on page 18) and that the connection is properly...
Page 93: Managing Your Postage Funds
Managing Your Postage Funds Checking Your Postage Funds You can check the total postage used and the remaining funds in the PSD at any time. To check that the funds are available to complete your current task. Remaining funds are continuously displayed at the bottom of the home screen (see Control Panel Features on page 15).
Page 94 Select the menu path: > Funds used / Funds available The screen displays your postage funds as shown below. (Ascending = funds used. Descending = funds available.)
Page 95: How To Add Postage Funds
Adding Funds You can add funds to your postage meter at any time by completing the steps listed below. In order to complete your transaction, connection of your system to Neopost's postage server is required. You may need a re-credit PIN code to add funds to the Mailing System, depending on supervisor settings (see How to Set/Cancel a Postage Account PIN Code...
Page 96 Press [OK] to start the connection to the Postal Server. If the Transaction process is successful, the system displays a successful message. If Transaction fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed.
Page 97: Unlocking The Psd (Postal Inspection)
Unlocking the PSD (Postal In- spection) Manual Call Canada Post requires your postage meter (PSD) to periodically connect for a Postal Inspection or audit. If you have not connected your system for a period of 40 days your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Server to unlock the PSD.
Page 98: Managing Accounts And Assigning Rights
Managing Accounts and Assigning Rights This section describes how you can manage your Department Accounts to track Postage Funds usage and/or assign access rights to a variety of functions on your Mailing System. Overview ................95 Account Modes ..............97 How to Display and Change the Account Mode ..........98 Guidelines to Setup an Account ........99 How to Change a Shared PIN Code ............100 Managing Accounts ............105...
Page 100: Overview
Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function • Control user access with PIN code You can activate these two functions independently.
Page 101 The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the system up to start a session. This allows you to protect the system and restrict the usage of your funds. The different access control policies you can implement as the supervisor are: •...
Page 102: Account Modes
Account Modes Account Mode Management Account Mode Management allows you to set up both 'Accounts' and 'Access Control' functions (see Overview on page 95). The table below lists the functional access control for each account mode. Access Control Function Accounts Function No Ac- No accounts, with Access Control counts...
Page 103: How To Display And Change The Account Mode
'Accounts, with Access Tracks postage by Ac- Type a PIN code to log in Control' count/Department Select the account to track postage Controls access to system and to accounts 'Remote Account Manage- Postage tracking and access (same as modes with ac- ment' control managed from the PC counts listed above)
Page 104: Guidelines To Setup An Account
Guidelines to Setup an Ac- count See also • Account Modes on page 97. Setting up 'No Accounts' Activating the 'No Accounts' Mode provides any user with unlimited access to all Mailing System functions. 'No Accounts' Mode is the default mode of your Mailing System. Activating 'No Accounts' •...
Page 105: How To Change A Shared Pin Code
Setting up 'No Accounts, with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Accounts, with Access Control” mode. This Mode requires all users to log into the system by entering a 4 digit security PIN Code at start up. This provides a single PIN code for all authorized users.
Page 106 Setting up 'Accounts' In 'Accounts' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Activating the 'Accounts' Mode To activate/ deactivate an Account, please see How to Display and Change the...
Page 107 Setting up 'Accounts, with Access control' Once activated the 'Accounts, with Access Control Mode' provides you with the highest level of security and control of your postage usage. In this mode, users must first enter a 4 digit PIN Code and then select an Account to allocate postage costs to. Users can only change Accounts once they have logged in.
Page 108 'Accounts, with Access Control' Management Menu In 'Accounts, with Access Control' mode: The Account Mode Management Menu allows you to manage your Accounts, the structure of each Account and the Operators assigned to each Account. Creating Operators is the way to create individual user PIN codes: each Operator will have a unique PIN code.
Page 109 Activating 'Remote Account Management' To implement the 'Remote Account Management' Feature: Connect the PC to the Mailing System and start the MAS on the PC: see the diagram in Connectors on page 18 and the MAS user guide. On the Mailing System, activate the mode 'Remote Account Management': see How to Display and Change the 'Account Mode' on page 98.
Page 110: Managing Accounts
Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Accounts' • 'Accounts, with Access Control'. Before creating accounts, see Setting up 'Accounts' on page 101 or Setting up 'Accounts with Access Control' on page 102. Account Information Number of accounts The number of accounts you can create is set to 35 by default and can be increased to...
Page 111 Name 32 Alphanumeric Charac- Name of the account. Two accounts cannot ters have the same name. Status Active / Inactive Only active accounts are visible to users. Naming limitation Account names must be unique within the system. Additional information See also •...
Page 112: How To Create An Account
Creating Accounts In order to create an account follow these steps: How to Create an Account To create an account activate the mode 'Accounts'. See How to Display and Change the 'Account Mode' on page 98 As supervisor (see How to Log in as Supervisor on page 154): Press and select the path:...
Page 113: How To View / Edit Account Information
On the Add account screen, press [OK]. The Account creation summary screen is displayed. Press [OK] to confirm the creation of the account. You can also import a list of Accounts. See Importing/Exporting Account Lists on page 111. Editing Accounts Follow the instructions below to modify an Account Name or Account Status.
Page 114: How To Activate / Deactivate An Account
Select Edit / Modify. The Edit / Modify screen appears. Select each parameter and change it using the keypad (use key [C] to clear characters), and then press [OK]. The Account modification summary screen is displayed. Press [OK] to accept the changes. Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete.
Page 115: How To Delete An Account
Deleting Accounts You may need to delete an account. How to Delete an Account To delete an Account: Perform procedure How to View / Edit Account Information on page 108. On the Account management screen, select Delete instead of Edit/Modify. A confirmation of account deletion is displayed.
Page 116: How To Export An Account List
Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing system as a CSV file using a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.
Page 117: How To Import Accounts
Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...
Page 118: Managing Operators
Managing Operators In Account with Access control Mode and as supervisor, you can create up to 50 Operators that each correspond to a PIN code (see Overview on page 95). This section only applies to the Account with Access Control Mode (see Overview on page 95).
Page 119: How To Create An Operator
Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete operators. See also • Operator Options on page 113. • To print the current list of operators, see Operator List Report on page 136. Creating Operators In order to create an operator you must first set up an 'Accounts, with Access Control' in 'Account Mode Management' Mode.
Page 120 Select Add operator. The Add operator screen is displayed. Enter the options you wish to provide for this operator. You must enter a unique PIN code (4 digit) for each operator. In the Account List screens, successively select the accounts that the operator will be allowed to use.
Page 121: How To Modify An Existing Operator
How to Modify an Existing Operator To modify an existing Operator: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Account management Manage operators The Manage Operator Wizard window opens. Select Operator List. Select the operator and select Edit / Del..
Page 122: How To Assign Accounts To An Operator
How to Assign Accounts to an Operator To create/change the list of Accounts an Operator has access to: Follow the procedure How to Modify an Existing Operator on page 116 until the Edit modify screen, and select Account list. The Account List screen is displayed. Select Add Account.
Page 123: How To Delete An Operator
Deleting Operators Follow the procedure below in order to delete an operators. How to Delete an Operator To delete an Operator: Perform procedure How to Modify an Existing Operator on page 116. Select Delete instead of Edit / Modify. The Delete confirmation screen is displayed. Press [OK] to delete the operator, otherwise press...
Page 124: Reports
Reports This section explains how you can access, generate and print reports for your Mailing System. Reports Overview ..............121 Generating a Report ............124 How to Generate a Report (as a User) ............124 How to Generate a Report (as Supervisor) ..........125 Processing Activity Data ..........126 Mail Processing Data ............128 Postage Funds Data ............131...
Page 126: Reports Overview
Reports Overview Your Mailing System offers a variety of reports that you can view, print or store as needed. Reports include information on system cycle counts, number of pieces processed, postage funds usage, Account Budgets and expenditures. You can also upload basic data to our E-Services Server so that you can view this data online, print a hard copy, save it on a USB key or export it to a variety of PC based applications.
Page 127 Permit Mail Usage Number of pieces for each type of permit Permit mail in a selected period. Mail Us- age Re- port page 130 POSTAGE FUNDS DATA Funds Usage Inform- Information on the funds usage in the LSPM Postage ation system (since the installation of the sys- Funds Us- tem).
Page 128 Base Events Events listed for diagnostics with customer Base service assistance only (supervisor only). events Postage Meter on page Events Postage Meter events on page IP Configuration Re- IP configuration settings IP Config- port uration Report on page Proxy Configuration Proxy configuration settings Proxy Report...
Page 129: Generating A Report
Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report (as a User) To generate a Report: As a user:...
Page 130: How To Generate A Report (As Supervisor)
How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report as a User on page 124.
Page 131: Processing Activity Data
Processing Activity Data Batch Report A Batch Report displays the number of items processed (or the Batch Counter) and the amount of postage used to process all outgoing mail since the last reset of your counter. The Batch Report only captures items processed with a Standard Meter Impression. Requirements To generate this report, you have to be logged in as a user.
Page 132 Received Batch Data This report displays the batch counter for incoming mail ('RECEIVED/RECU') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] impression type to view incoming mail batch counter. Output •...
Page 133: Mail Processing Data
Mail Processing Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later.
Page 134 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
Page 135 Permit Mail Usage Report This report displays permit mail data for a selected period. Requirements To generate this report, you have to be logged in as a user. Output • Screen • USB printer Content Fields Comments For each permit impression (including date only permit if present): •...
Page 136: Postage Funds Data
Postage Funds Data Postage Funds Usage Report Displays the total amount of postage used by your Mailing System from the date of installation to the present. The amount of data available to generate this report depends upon the amount of data history that is stored in your Postage Meter. Requirements This report is available as user or supervisor.
Page 137 Adding Postage Report This report displays the last postage refill operations performed on the system in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB memory key Content Fields Comments...
Page 138: Account Data
Account Data Account List Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor. • The current Account Mode has to be 'Account' or 'Accounts, with Access Control'. Output •...
Page 139 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Accounts' or 'Accounts, with Access Control'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
Page 140 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.
Page 141: How To Generate The Operator List Report
Operator List Report This report displays the operator list with PIN codes. Requirements • To generate this report, you have to be logged in as a supervisor (not as a user). Content Data Comments For each Operator: There is no time period to enter. •...
Page 142: System Data
System Data System Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key Content Fields Meter Impression default settings (Default Slogan, Default Postage Rate). Date advance parameters Postage funds settings (High Value, Low Funds) Connections settings...
Page 143 Base events This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
Page 144 Postage Meter events This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
Page 145: How To Generate A Ip Configuration Report
Output The IP Configuration Report outputs are: • Label How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report on page 124. Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: •...
Page 146: Myequipment E-Services
myEquipment E-Services myEquipment E-services communicate with Neopost remotely through your Mailing System console. E-Services allow you to update postal rates, download software or feature upgrades, and analyze your system's performance. E-Services Overview ............143 Connecting to E-Services ..........144 How to Call E-Services Manually (as a User) ..........144 How to Call E-Services Manually (as Supervisor) ........145 How to Test the Connection to E-Services ...........146 Uploading Statistics ............147...
Page 148: E-Services Overview
E-Services Overview E-services are a set of value added services that help you to maximize the full potential of your Mailing System. Online Services features and capabilities include: • Ink Management: Our ink management feature maximizes the productivity of your mailing operation by taking the guess work out of managing and ordering ink supplies.
Page 149: Connecting To E-Services
Connecting to E-Services Automatic calls To fully benefit from the convenience and power of E-Services, your Mailing System should permanently be connected to a network connection so that it can link to the E-Services Server automatically whenever required. For the Reports service, the Mailing System automatically connects to the E-Services Server after the end of each month to upload accounting and postal category statistics.
Page 150: How To Call E-Services Manually (As Supervisor)
How to Call E-Services Manually (as Supervisor) To initiate a standard call: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: E-services Standard Call The Mailing System connects to the server and downloads pending updates (postage rates, slogans, etc.).
Page 151: How To Test The Connection To E-Services
How to Test the Connection to E-Services To ping the server As a user: Press and select the path: E-Services Ping server Or, as supervisor (see How to Log in as Supervisor on page 154): Press and select the path: E-Services Ping server To test the server...
Page 152: Uploading Statistics
Uploading Statistics Uploading Statistics can be an automated call or a manual call that uploads system data to the E-Services Server so that you can generate reports that include the most up-to-date usage figures. You can then view this data online and run reports. Manual uploads can be initiated on demand as needed.
Page 153: E-Services Available On Your System
E-Services available on your System Ink Management Service The Ink Management service sends an electronic message to the E-Services Server when your Ink Cartridge begins to run low on ink. An e-mail message is sent back to Neopost to inform us that you are running out of ink. Once we receive the message, we will place a courtesy call to you to inform you that your Ink Cartridge is low on ink.
Page 154 Account level You can upgrade the number of Accounts available on your system at anytime using E-Services. To upgrade the number of Accounts on your system, please contact our Customer Service Centre.
Page 156: Configuring Your Mailing System
Configuring your Mailing System This section describes the Configuration Settings of your Mailing System that you can change as needed. Some settings can be changed by any user at anytime. In most cases you must log in as the Supervisor before you can begin to change your system settings. Settings Overview .............153 Logging in / out as the Supervisor ........154 How to Log in as Supervisor ................154...
Page 157 How to Tare the Weighing Platform (as a User) ...........168 How to Rezero the Weighing Platform ............169 How to Tare the Weighing Platform (as Supervisor) ........169 How to activate / de-activate Shipping Application mode ......170 How to set the Shipping Application connection ..........170 How to Change the GEO Code ..............171 Default Impression Settings ..........174 How to Change the Default Postage Rate ...........174...
Page 158: Settings Overview
Settings Overview This section describes two types of settings that are available on your system: • User settings: These are temporary changes to your system settings. They only last as long as the user who applies them is logged in. •...
Page 159: Logging In / Out As The Supervisor
Logging in / out as the Super- visor Log in as supervisor You need to be logged in as supervisor to: • Configure the Mailing System • Change your Default Settings • Managing Accounts and Assign Access Rights • Generating certain reports. When you are logged in as supervisor, only the supervisor menu is available.
Page 160: How To Exit The Supervisor Mode
You can log in as supervisor by directly typing the supervisor PIN code, in place of a regular user PIN code, on Mailing Systems that ask for a PIN code at start-up. Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage.
Page 161: Changing Languages
Changing Languages The User Screens on your Mailing System can be shown in English or French as you require. You can change the language displayed on your system for a particular job run or as a Default Setting. How to Change Languages To change the current language: As a user: Press...
Page 162: How To Change The Default Language Setting
How to Change the Default Language Setting To change the Default Language setting: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Default User Settings Default User Pref- erences Language Select the default language. Press [OK] to validate.
Page 163: Enabling/Disabling Sounds
Enabling/Disabling Sounds You can enable or disable the following sounds: • Keys Sounds • Alert Sounds for warnings and errors. How to Enable / Disable Sounds To enable or disable the sounds: As a user: Press and select the path: User Preferences Sounds Select Key Sounds/Error Sounds to ON/OFF.
Page 164: Display Settings
Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: User Preferences Contrast Select Increase Contrast/Decrease Contrast to increase or decrease the contrast. The screen updates immediately.
Page 165 Do not press [OK] if the screen contrast is completely light or dark. Readjust the contrast so the screen is visible, then press [OK].
Page 166: System Time-Outs And Settings
System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out System Time-outs The system time-outs are defined as follows: The period of time the system waits for an envelope to enter the mail path Start after pressing .
Page 167: How To Adjust The Time-Outs
How to Adjust the Time-outs To adjust the time-outs: As a user: Press and select the path: System Settings Time-out Settings The Time-out setting screen is displayed. Select each field and specify the length of each the time-out (Use [C] to clear digits). Press [OK] to exit.
Page 168: How To Change System Time-Outs
Setting Default Time-Outs How to Change System Time-Outs To change the system time-outs: As supervisor (see How to Log in as Supervisor on page 154) Press and select the path: Default user settings Time-out settings The Timeout setting screen is displayed. Select each field and specify the length of each the time-out.
Page 169: High Value, Low Funds Warnings And Pin Codes
High Value, Low Funds Warn- ings and PIN Codes Warnings Your Mailing System includes two automatic postage fund warnings to help you manage your postage funds. The High Value Warning is used to alert you that the postage value you have entered is larger than the predefined amount. The High Value warning prevents you from accidentally printing large postage amounts.
Page 170: How To Set The Low-Funds Threshold
How to Set the Low-Funds Threshold To set a low-funds threshold: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Default user settings Funds settings Select the Low funds threshold field. Enter the low-funds warning amount or press [C] and enter 0 to disable the warning function.
Page 171: Weighing Settings
Weighing Settings The weighing settings include: • Setting a default weighing mode used for mailing. • Activating / De-activating the WP Automatic Selection functionality. • Zeroing the weighing platform. • Activating / De-activating Shipping Application. • Setting the GEO code that corresponds to the geographical location of the Mailing System.
Page 172: How To Activate The Automatic Weight Detection On The Wp
Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system.The user is able to change the weighing mode to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.
Page 173: How To Zero The Weighing Platform
Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero To zero the Weighing Platform quickly, press and maintain key until the weight is reset to zero.
Page 174: How To Rezero The Weighing Platform
How to Rezero the Weighing Platform To re-zero the Weighing Platform: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: System Settings Weighing Modes Zero Weigh Platform Remove all items from the Weighing Platform. Press [OK] to rezero the Weighing Platform.
Page 175: How To Activate / De-Activate Shipping Application Mode
How to activate / de-activate Shipping Application mode To activate/de-activate 'Shipping Application mode': As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Default User Settings System Settings Shipping application mode The Shipping Application mode screen is displayed. Select Activated to start active Shipping application mode or Deactivated to deactivate this mode.
Page 176: How To Change The Geo Code
GEO Code The Weighing Platform calculates mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can vary with the altitude and latitude. The correction is made by the geodesic code which may be entered: •...
Page 177 Geodesic...
Page 178 Geodesic codes...
Page 179: Default Impression Settings
Default Impression Settings The settings of the default impression include: • Default Impression Preferences: sets the Default Postage Rates and Slogan that is activated automatically each time a User begins to set up a job run. • Automatic Date Advance: allows you to print to a future date on your mail. This is useful if you process mail after the last mail pickup for the day.
Page 180: How To Change The Default Permit Impression
Default Permit Impression This setting defines the Permit Impression that is automatically activated by your system each time a User begins to set up a Permit Mail Job Run. How to Change the Default Permit Impression To change the default permit impression: As supervisor (see How to Log in as Supervisor on page 154):...
Page 181: How To Set The Automatic Date Advance Time
See also • Managing Slogans on page 192. You can order custom Slogans. Please contact Neopost Customer Service. Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a preset time to the next 'working day' date. This is useful if you process mail after the last mail pickup for the day.
Page 182: How To Set The Default Printing Offset
Printing Offset The printing offset is the distance between the right edge of the envelope and the location where the impression will be printed. Moving your Meter Impression may be needed when printing on thick envelopes with rounded edges. You can increase the distance by about 5 mm / 13/64" or 10 mm / 25/64". How to Set the Default Printing Offset To change the default printing offset: As supervisor (see...
Page 183: Impression Memories
8.10 Impression Memories Impression memories allow you to create a preset Meter Impression that can include a Postage Rate, a Slogan and an Account, allowing you to recall common jobs from the memory of your Mailing System (see Using Impression Memories on page 79).
Page 184: How To Create An Impression Memory
Managing Impression Memories How to Create an Impression Memory To create an impression memory: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Impression Memory The current list of impression memories is displayed in the Impression memories screen.
Page 185: How To Delete An Impression Memory
Press to exit. How to Delete an Impression Memory To delete an impression memory: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Impression Memory Select an impression memory from the list of saved impression memories. Press [OK] to validate.
Page 186: Connection Settings
8.11 Connection Settings Connection to the Postage and E-Services Servers To add funds or access myEquipment E-Services, the Mailing System can use the following networks: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection. LAN settings can only be performed if the system was actually connected to the LAN at power-up.
Page 187: How To Set Your Lan Preferences
LAN Settings LAN settings can only be completed if your system is connected to the LAN at power-up. How to Set your LAN Preferences To set the the LAN preferences: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Communication settings...
Page 188: Time And Date Management
8.12 Time and Date Management Daylight Savings Time Transitions You can use the procedure below to correct the Mailing System time: • As supervisor: How to Check/Adjust the System Time and Date on page 183. Time and Date Setup As time and date are required for postage verification you cannot manually adjust the time and date displayed on your Mailing System.
Page 190: Options And Updates
Options and Updates This section describes how you can upgrade your system by adding optional functions. Overview ................187 How to Access the Options and Updates Menu ..........187 Using the Mailbox ..............188 How to Read Messages (as a User) ............188 How to Read Messages (as Supervisor) .............188 How to Delete Messages (as a User) ............189 How to Delete Messages (as Supervisor) ...........189 Managing Options .............190...
Page 192: Overview
Overview You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Updating Postage Rates or downloading additional Permit Mail Indicias • Downloading custom Slogans To update your Mailing System's operating system, see myEquipment E-Services on page 141.
Page 193: Using The Mailbox
Using the Mailbox The mailbox allows you to receive messages on your Mailing System from our Customer Service Centre via the E-Services Server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.
Page 194: How To Delete Messages (As A User)
How to Delete Messages (as a User) As a user: Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete to erase the message. How to Delete Messages (as Supervisor) As supervisor (see How to Log in as Supervisor on page 154):...
Page 195: Managing Options
Managing Options Reviewing the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact our Customer Service Centre or your authorized Neopost Dealer.
Page 196: How To Load New Options
Activating New Options You can activate new options by connecting the Mailing System to E-Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have a new option added to your mailing system. How to Load New Options To activate an option that is ready for downloading on the E-Services server: Check that your Mailing System is connected to a network (see...
Page 197: Managing Slogans
Managing Slogans The Slogans are graphical images you can add to the left hand side of the meter impression. As supervisor, you can: • Display the list of slogans Rename or delete slogans from the list • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the E-Services server (as user).
Page 198: How To Modify Or Delete A Slogan
Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to remove a slogan from the list. How to Modify or Delete a Slogan To modify or delete a slogan: Display the list of slogans (see How to Display the List of Slogans on page 192).
Page 199: How To Download New Slogans
How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 192). Select Check for updates. The Mailing System connects to the E-Services server and downloads available slogans.
Page 200: Managing Postage Rates
Managing Postage Rates Your Mailing System uses a Postage Rate file to calculate postage amounts. To ensure that your Postage Rates are always up to date, your Mailing System can: • Display a list of all Postage Rates that are on your system and see which Rate(s) are currently being used •...
Page 201: How To Download A New Rate File
Downloading New Postage Rate Files Follow the instructions outlined below to complete a download of a new Rate File. How to Download a New Rate File To download new Rate File: Display the Rate File List (see How to Check your Rate File Updates on page 195 above).
Page 202: Managing Permit Impressions
Managing Permit Impressions As supervisor, you can: • Display the list of Permit Impressions currently available on your Mailing System • Add new Permit Impressions using a USB Memory Key • Delete Permit Impressions • Select a Default Permit Impression (see How to Change the Default Permit Impression on page 175).
Page 203: How To Add Or Delete A Permit Impression
Adding or Deleting Permit Impressions You can add or delete Permit Impressions to the system using a USB memory key as follows. How to Add or Delete a Permit Impression To add a Permit Impression: Display the Permit Impressions list (see How to Display your Permit Impressions List on page 197).
Page 204: Maintaining Your Mailing System
Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge .........201 How to Display Ink Level and Cartridge Data (as a User) ......202 How to Display Ink Level and Cartridge Data (as Supervisor) .....203 How to Align the Print Heads ...............204 How to Clean the Print Heads Automatically (as a User) ......205...
Page 206: Maintaining The Ink Cartridge
10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains fluorescent red ink that has been tested and approved by Canada Post. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a high printing quality.
Page 207: How To Display Ink Level And Cartridge Data (As A User)
Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink colour • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. The warranty on the Cartridge has expired once the best before date is reached.
Page 208: How To Display Ink Level And Cartridge Data (As Supervisor)
How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Maintenance Ink Cartridge Ink Cartridge Information The Ink Cartridge Information screen is displayed.
Page 209: How To Align The Print Heads
Setting the Headset Alignment Aligning the print heads is required if there is an offset between the top and the bottom of the impression. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads To align the print heads: As supervisor (see How to Log in as Supervisor...
Page 210: How To Clean The Print Heads Automatically (As A User)
Check the printed pattern and press the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned. Cleaning the Print Heads If your Meter Impressions do not look sharp and clear, clean the Print head to restore your print quality.
Page 211: How To Clean The Print Heads Automatically (As Supervisor)
How to Clean the Print Heads Automatically (as Supervisor) To clean the print heads automatically: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Maintenance Ink Cartridge Cleaning process The cleaning starts automatically. Removing Cartridge If you want to remove the ink cartridge, follow the procedure below.
Page 212: How To Clean The Print Heads Manually
Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing heads manually. How to Clean the Print Heads Manually To clean the print heads manually: Open the top cover. Remove the ink cartridge (see How to Change the Ink Cartridge on page 208).
Page 213: How To Change The Ink Cartridge
How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position. Press down on the indent on top of the ink cartridge to disengage it. Lift out the old ink cartridge.
Page 214 Remove the two plastic caps on the new ink cartridge. The caps are removed. Remove the protective strips from the new ink cartridge.
Page 215 Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.
Page 216: Filling And Adjusting The Feeder Sealer
10.2 Filling and Adjusting the Feed- er Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. For optimum sealing results, using Sure Seal is recommended, but is not mandatory. If the system runs out of sealing fluid during a job run, the system will continue to process your items but your envelopes will not be sealed properly.
Page 217: How To Adjust The Sealing Fluid Flow
Adjusting the Sealing Fluid Flow Before you adjust the sealing fluid flow, make sure that the brushes and sponge are clean (see How to Clean the Brushes and Sponge (Sealer) on page 213). How to Adjust the Sealing Fluid Flow To adjust the sealing fluid flow: To adjust the sealing fluid flow: When standing in front of the feeder:...
Page 218: Cleaning The Mail Path
10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning sealer brushes and sponge. • Cleaning feeder belts and rollers. • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Sealer) To clean the brushes and sponge of the feeder:...
Page 219 Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Remember its direction. Clean the sponge and the brush. Re-install the sponge and retainer. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position.
Page 220: How To Clean The Feeder Belts And Rollers
Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder. How to Clean the Feeder Belts and Rollers To clean the feeder belts and rollers: Open the Auto-Feeder cover, press the upper blue handle to raise the drive assembly. Clean the belts and/or rollers with a damp cloth or 70°...
Page 221: How To Clean The Mail Path Sensors
How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70° alcohol on a cotton applicator. Allow the parts to dry and close all covers and assemblies.
Page 222: Maintenance Processes
10.4 Maintenance Processes Maintenance process details The maintenance processes listed below are only to be completed on request at the direction of an authorized Neopost Service Technician. Check that your Mailing System is connected to the LAN before starting. As supervisor (see How to Log in as Supervisor on page 154): Press...
Page 223: How To Run The Installation Wizard
How to Run the Installation Wizard To run the installation wizard: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Maintenance Processes A confirmation message is displayed. Press [OK]. Select Installation process. Enter or select the required preferences on each screen and press [OK].
Page 224: How To Run The Registration Update
Updating Registration Check that your Mailing System is connected to the network before starting. How to Run the Registration Update To run the registration update: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Maintenance Processes A confirmation message is displayed.
Page 226: 11 Troubleshooting
11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............223 How to Clear Mail Jammed in the Base ............223 How to Clear Mail Jammed in the Auto-Feeder ...........225 11.2 Label Jamming ..............227 How to Clear a Label Jammed in the Base ..........227 11.3 Weighing Problems ............228...
Page 228: Paper Jamming
11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mailpiece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left •...
Page 229 Auto-Feeder Jamming Envelopes are stopped in the Auto-Feeder. Possible causes Actions • Item is too thick. Clear the Automatic Feeder as indic- • Mail size is incorrect. ated below. • Too many envelopes are on the feed Correct the cause: deck.
Page 230: How To Clear Mail Jammed In The Auto-Feeder
How to Clear Mail Jammed in the Auto-Feeder To clear mail jammed in the Auto-Feeder: Open feeder cover. On model without sealer, hold the two blue levers to raise the mail path guides and rollers. On a feeder with sealer, push down on the blue handle then lift up the drive assembly. If necessary, pull up the brush release lever and remove the brush assembly.
Page 231 On model with sealer, push down the upper drive assembly to lock it. Close the cover.
Page 232: Label Jamming
11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Label- Clear the label as indicated below. Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base To clear a label jammed in the Base: Remove all labels from the dispenser.
Page 233: Weighing Problems
11.3 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display __g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated, see How to Activate the Automatic Weight Detection on...
Page 234 To avoid weighing errors, make sure the weighing platform is clear when starting the system.
Page 235: Diagnostics And System Data
11.4 Diagnostics and System Data Diagnostics allow you to find the possible cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.
Page 236: How To Access Diagnostic Data
How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of tests.
Page 237: How To Display Hardware Data
How to Display Hardware Data To display hardware data: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Maintenance System info Hardware information The system hardware data appears on the screen. How to Display the Event Lists To display the event lists: As supervisor (see How to Log in as Supervisor...
Page 238: How To Display The System Counters
How to Display the System Counters To display the counter data: As supervisor (see How to Log in as Supervisor on page 154): Press and select the path: Maintenance System info Counters The system displays the counter data.
Page 240: 12 Specifications
12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............237 12.2 Recommended Operating Conditions ......241 12.3 Technical Specifications ..........242 12.4 Operating Specifications ..........243...
Page 242: Mail Specifications
12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale). • Dimensions in mm:...
Page 243 • Dimensions in inches: 127mm / 5" is also the minimum width for portrait mode. This figure rises up to 160mm / 6 19/64" for envelopes that have the maximum height (228mm / 8 31/32"). Envelope Weight 3 g / 0.1 oz 907 g / 2 lbs...
Page 244 Envelope Thickness 0.2 mm / 1/64" 10 mm / 25/64" With the Feeder Envelope Stack Min weight 2.83 g / 0.1 oz Max weight 907 g / 2 lbs Max height 10 cm / 4" The feeder cannot process nested envelopes. Envelope Thickness Max with the Sealer OFF 12.7 mm / 1/2"...
Page 245 Additional information See also • How to Use the Feeder on page 35.
Page 246: Recommended Operating Conditions
12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C (50°F - 104°F). Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...
Page 247: Technical Specifications
12.3 Technical Specifications Dimensions (Width x Length x Height) • Base: 283 mm x 378 mm x 300mm / 11 9/64" x 14 7/8"" x 11 13/16" • Auto Feeder: 240 mm x 33 mm x 433mm / 9 29/64 x 1 19/64" x 17 3/64" •...
Page 248: Operating Specifications
12.4 Operating Specifications Envelope Dimensions and Weights • Max. Length: 330 mm / 13" • Max. Width: 254 mm / 10" • Flap max. Height: 76 mm / 3" - Min. Thickness: 0.2 mm / 1/64" - Max. Thickness (Auto Feeder): 12.7 mm / 1/2" - Max.
Page 249 Accounts The number of accounts you can create is set to 35 by default and can be raised optionally to 500. Operators • Number of Operators: 50.
Page 250 Index cartridge 204 Cartridge 202 access control 96, 97 Catch tray 242 Access Control 97 Catch Tray 11, 12 account 15, 41, 68, 95, 97, 101, 102, Changing Accounts 3 105, 106, 107, 108, 110, 121, 133, 134, Control Panel 11, 12, 15, 25, 88 135, 136 counter 15, 26, 34, 62, 82, 126, 127 Account 15, 30, 32, 41, 48, 79, 90, 97,...
Page 251 ink 7, 13, 34, 143, 148 Messages 143 Ink 7, 143, 144, 148, 202 meter 16, 48, 76, 92, 139, 143 ink cartridge 201, 206 Meter 15, 16, 23, 25, 26, 29, 37, 46, 51, Ink Cartridge 3, 13, 201 55, 59, 62, 65, 76, 87, 90, 121, 126, ink level 29, 201 128, 129, 131, 132, 134, 135, 137, 177,...
Page 252 RECEIVED 26, 62, 64 Remaining funds 15, 88 reports 82, 121, 126, 127, 154 zero 34, 128, 131, 134, 135, 168 Reports 3, 82, 87, 95, 144, 230 Zero 131 re-zero 228 Rezero 34, 168 scale 228, 237 Sealer Bottle 34 sensors 213, 215 Sensors 230 Side Guide 11, 12...
Page 253 A0079314/C- 13/01/2020...
Page 254 A0079314/C- 13/01/2020...

quadient IN-600 User Manual

Table of Contents

2 Meet Your Mailing System

3 Processing Mail

How to Choose a Meter Impression

Preparing and Starting Your Job Run

Processing [Standard] Mail

Printing [Permit] Mail

Date Correction] Mode

Postage Value Correction] Mode

Printing a Manifest [Statement of Mailing]

Printing Incoming Mail with [RECEIVED/RECU] Mode

Running [Seal Only] Mail

Settings Details

Advanced Operations

4 Postage Funds Management

Overview

Managing Your Postage Funds

Unlocking the PSD (Postal Inspection)

5 Managing Accounts and Assigning Rights

Overview

Account Modes

Guidelines to Setup an Account

Managing Accounts

Managing Operators

6 Reports

Reports Overview

Generating a Report

Processing Activity Data

Mail Processing Data

Postage Funds Data

Account Data

System Data

7 Myequipment E-Services

E-Services Overview

Connecting to E-Services

Uploading Statistics

E-Services Available on Your System

8 Configuring Your Mailing System

Settings Overview

Logging in / out as the Supervisor

Changing Languages

Enabling/Disabling Sounds

Display Settings

System Time-Outs and Settings

High Value, Low Funds Warnings and PIN Codes

Weighing Settings

Default Impression Settings

Impression Memories

Connection Settings

Time and Date Management

9 Options and Updates

Overview

Using the Mailbox

Managing Options

Managing Slogans

Managing Postage Rates

Managing Permit Impressions

10 Maintaining Your Mailing System

Maintaining the Ink Cartridge

Filling and Adjusting the Feeder Sealer

Cleaning the Mail Path

Maintenance Processes

11 Troubleshooting

Paper Jamming

Label Jamming

Weighing Problems

Diagnostics and System Data

12 Specifications

Quick Links

Chapters

Need help?

Questions and answers

Related Manuals for quadient IN-600

Summary of Contents for quadient IN-600