quadient iX-3 Series User Manual
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Summary of Contents for quadient iX-3 Series
- Page 1 User Guide Mailing Systems iX-3 Series...
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Page 2: Table Of Contents
Table of Contents Safety Information Safety Requirements .......................3 How to Enable an Emergency Stop ................7 Symbols ..........................8 Meet Your Mailing System System Layout .........................11 Accessories ........................13 Control Panel Features ....................15 Connections ........................19 Power Management ......................21 Processing Mail Preparing and Starting your Work Session ............25 Choosing Stamp Type ....................28 Processing Examples ....................31 Mail Corrections ......................46... - Page 3 Managing Accounts ....................108 Import Export Accounts .....................113 Account Reports ......................117 Change Current Account ...................120 Rates Managing Postal Rates ....................199 Reports Generating a Report ....................131 Available Reports ......................132 Online Services Online Services Overview ..................143 OLS Call Types ......................144 OLS Connection Tests ....................147 System Online Services ....................149 eConfirmation Services ....................150 Configuring your Mailing System...
- Page 4 12.3 Service Processes ......................215 Troubleshooting 13.1 Machine Issues ......................219 13.2 System Data ........................224 Specifications 14.1 Mail Specifications ....................229 14.2 General Specifications .....................230 14.3 Operating Conditions ....................231 14.4 System Specifications ....................232 14.5 System Changes ......................233...
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Page 6: Safety Information
Safety Information Safety Requirements ..............3 How to Disconnect your Mailing System ..............6 How to Enable an Emergency Stop .........7 Symbols ..................8... -
Page 8: Safety Requirements
Safety Requirements Power Connection Before connecting, check whether the Mailing System is suitable for the local AC power voltage (110V - 60Hz). THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact. - Page 9 Environmental Compliance A program is implemented for the recycling of worn mailing systems and systems at the end of their lifetime. Contribute in a responsible way to environmental protection by consulting your retailer's website, or by contacting them directly. CE Compliance CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA).
- Page 10 General Safety • Before using your mailing system, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your mailing system. •...
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Page 11: How To Disconnect Your Mailing System
Network/PC LAN Cable picture above Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning. • Do not install LAN connectors in a wet location. •... -
Page 12: How To Enable An Emergency Stop
How to Enable an Emergency Stop If you want to stop the system in the event of an emergency: To stop the run process immediately: Press... -
Page 13: Symbols
Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations. TIP: advice to help save you time when processing your mail. -
Page 14: Meet Your Mailing System
Meet Your Mailing System Get to know your Mailing System in this section. System Layout ................11 Accessories ..................13 Control Panel Features .............15 Connections .................19 Power Management ..............21 How to Turn the Mailing System to Sleep/Soft Off Mode .......21 How to Turn the Mailing System to Off Mode ............22... -
Page 16: System Layout
System Layout System Components Weighing platform Measures weight of mail pieces. Prints envelopes (or labels) and controls the mailing Base system. Jam release handle Allows you to remove jammed envelopes or labels. Feed Table Beginning of mail transport path. - Page 17 Inside System Base Postal Security Device Postage meter. Never remove unless Helpdesk asks (PSD) you to! Cover Lift from the front to open. Ink Cartridge Prints the postal imprint on envelopes.
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Page 18: Accessories
Accessories Report Printer (Optional) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. - Page 19 Barcode Scanner (Optional) This scanner is used: • to identify accounts through barcodes • to scan e-services tracking numbers on mail items.
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Page 20: Control Panel Features
Control Panel Features Display Areas Rate and Services Indicates the current rate and services selected. Date Displays the date that will be printed. Postage Indicates the amount to be printed on the envelope. Weight Current weight used to calculate postage amount. Imprint Memory Displays selected imprint memory. - Page 21 Indicates that a Slogan will be printed in the left hand Imprint left section of the imprint area. (See Processing Mail/Settings/Configuring the Stamp.) Keys and Shortcuts NAVIGATION KEYS Return Used to cancel, skip or go back. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings.
- Page 22 Short press: Allows the entry of alpha or numeric values (accounts or other set up information). Alphanumeric Press a key several times to display all possible Keys characters. Long press (from homepage): Used to have direct access to the corresponding memory. Short press: Clears keypad entries and existing data in entry fields or, from the home screen Clear/Reset...
- Page 23 8TUVtuv 8TUV 9WXYZwxyz 9WXYZ . , # / : @ * ? & ! - + \ . , # / : @ * ? & ! - + \ _ 'Clear' function 'Clear' function...
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Page 24: Connections
Connections Connectors LAN Port To connect to LAN network Two USB Ports To connect to memory device or printer Power Connector and To power supply Switch COM1 To weighing platform... - Page 25 Detail of Connections To connect to the LAN network in order to access LAN Port online services...
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Page 26: Power Management
Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your mailing system is an Energy Star®... -
Page 27: How To Turn The Mailing System To Off Mode
To change the period of time after which the mailing system switches to sleep mode, see How to Adjust the Time-outs page 161. Press (at the top right corner of the control panel). - A short press on the sleep/on/soft off mode button sets the machine to sleep mode. -
Page 28: Processing Mail
Processing Mail This section describes how you can run mail: choosing a type of stamp, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail. Preparing and Starting your Work Session .......25 How to Sort Mail ......................25 How to Log in and Start a Work Session .............26 Choosing Stamp Type ..............28... - Page 29 How to Add (or Cancel) a Text on the Stamp ..........188 How to Add (or Cancel) a Slogan on the Stamp ..........193...
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Page 30: Preparing And Starting Your Work Session
Preparing and Starting your Work Session Preparation Steps These preparation steps allow to run your mail more efficiently. It involves: Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task). Logging into the system to start a work session (Turning On Your System and Starting a Work Session on page 26). -
Page 31: How To Log In And Start A Work Session
Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the Mailing System. At start-up, depending on specific settings: • The access to the system may be open. • You may have to enter a PIN code. •... - Page 32 If the following screen is displayed: - Home Screen [Standard]: If this screen is displayed, no other step is required to navigate through the system. - Login Screen: If the login screen is displayed, enter your PIN code. - Account Screen: It the account screen is displayed, select your account as follows: - Use up and down arrows and press [OK] to validate.
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Page 33: Choosing Stamp Type
Choosing Stamp Type Type of Process and Type of Stamp The table below indicates the type of stamp to choose, depending on the type of process you want to apply to each set of mail. The column on the right indicates, for each Type of stamp, the options available for each type of stamp. -
Page 34: How To Change The Current Type Of Stamp
Customizing Your Stamp When processing mail you will be required to select the 'Type of stamp' you need. For example, you can select “Standard” to print postage, or “Received” to print the date on incoming mail, or “No printing” for seal only applications. For each 'Type of stamp' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use. - Page 35 Select the type of stamp in the list and press [OK]. The Customize Stamp screen is updated and displays the menu items that allow you to modify the stamp options. Press to return to the home screen.
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Page 36: Processing Examples
Processing Examples Applying Postage for [Standard] Mail Use the following settings to apply Postage for [Standard] Mail. How to Set Postage for [Standard] Mail The procedure below outlines steps in a recommended sequence to process your mail. • As mail requirements quickly vary, some settings may not be necessary, or their order may vary. - Page 37 Check or change the type of stamp, if you are not in [Standard] mode. Press to access the Customize Stamp screen: The type of stamp is indicated on line 2 of the screen. To change the type of stamp, select the Type line, press [OK] and then select [Standard] in the Type of stamp screen, and press [OK].
- Page 38 Additionally, you can configure stamp elements from the Customize stamp screen as follows: Change Imprint left or right: The machine supports Imprint left and Imprint right. These flexible areas allow you to select Slogan or Text. Therefore you can print a stamp with: - One slogan and one text: - Two texts: - Two slogans:...
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Page 39: How To Process [Standard] Mail
How to Process [Standard] Mail Mail processing mainly depends on the weighing method you have chosen. It is indicated by the icon in the Weighing Type zone of the screen. In modes (Manual Weight Entry , no weight ...): From the [Standard] home screen: Press . - Page 40 To print the stamp, insert the mail piece into the base against the rear-guide wall, with the side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (option). Do not try to moisten self-adhesive envelopes. The Mailing System applies postage and the mail piece is ejected.
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Page 41: How To Add Insurance
How to Add Insurance You can add insurance coverage for your mailpieces to protect against loss or damage. Insurance fees are based on the item’s declared value. There are limitations for insuring some products and certain items. Some types of mail classes may include insurance in the price of service. -
Page 42: How To Print Meter Tapes
Press the [OK] button twice to save and exit to the home screen. The total cost is now displayed on the screen. - Not all mail classes may offer insurance. - Be sure to use the correct label for the service you want. How to Print Meter Tapes The mailing system allows you to print adhesive meter tapes for mail pieces that are a too big to fit through the machine. -
Page 43: How To Process Certified Mail
Peel the meter tape of its backing and apply it to your mail piece. How to Process Certified Mail The USPS offers several Confirmation Services to assure postal customers of the delivery of their parcels. To track parcels, the USPS must be able to uniquely identify each one with a label. -
Page 44: How To Process E-Certified Mail
Select [2] for Return Receipt, [5] for Off-line Electronic Return Receipt. (Optional) How to Process E-Certified Mail The USPS offers several Confirmation Services to assure postal customers of the delivery of their parcels. To track parcels, the USPS must be able to uniquely identify each one with a label. -
Page 45: How To Process International Mail
Select e-Cert [7]. Enter the destination ZIP Code. Enter an e-Confirmation Sender ID. (Optional) Select [2] for Return Receipt, [5] for Electronic Return Receipt. (Optional) How to Process International Mail The mailing system allows you to process items for international mailing by selecting the appropriate country when processing. -
Page 46: How To Process A Postcard
Select Services [7]. Select the destination country by entering the country number or by selecting the country from the list. To find the country, start keying in the name in the "Country" box. Press the [OK] button to save and exit to the home screen. The cost of International 1st Class Letter is now displayed on the screen. - Page 47 Select 1st Class [5]. Select Postcard [2] and press the [OK] button to save and exit to the home screen. The cost for mailing you postcard is now displayed and you are ready to print. How to Enter the Weight Manually Manual Weight Entry Manual Weighing allows you to enter the weight manually.
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Page 48: How To Set [Received] Mode Printing
How to Set [Received] Mode printing This section describes how to use the [Received] type of stamp, to: • Print the date on incoming mail. • Print 'Received' on incoming mail. You must begin with selecting the Type of stamp to gain access to the corresponding parameters and be able to run mail. - Page 49 Check or change the type of stamp, if you are not in [Received] mode. Press to access the Customize Stamp screen: The Type of stamp is indicated on line 2 of the screen. To change the type of stamp, select the Type line, press [OK] and then select [Received] from the Type of stamp screen and press [OK].
- Page 50 Insert the envelope into the mail path against the rear-guide wall, with the side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is ejected.
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Page 51: Mail Corrections
Mail Corrections How to Set [Amount Correction] Mode A postage amount that is too low can be corrected. The sequence is identical to Re-Dating Mail, except that the postage must be set to the desired additional amount. If you have a mail piece that has been stamped with a postage amount that is not the correct, you must correct the postage amount before mailing. - Page 52 Check or change the type of stamp, if you are not in [Postage Correction] mode. Press to access the Customize Stamp screen: To change the type of stamp, select Stamp type and then select [Amount Correction] in the Type of stamp screen. For more details, see How to Change the Current Type of Stamp on page 29.
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Page 53: How To Set [Redate] Mode Printing
Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is sent to the catch tray. You are now ready to print the envelopes. How to Set [Redate] Mode printing If you have a mail piece that has been stamped with a date that is not the actual date you are mailing the piece, you must “Redate”... - Page 54 Press Press [OK]. Select [Redate]. The type of stamp is indicated on line 2 of the screen. To change the type of stamp, select the Type line, press [OK] and then select [Redate] in the Type of stamp screen and press [OK]. To change the date or date format from the Customize stamp screen as follows: Select Date and then select a date option in the Date Advance Screen.
- Page 55 Check or change the type of stamp, if you are not in [Redate] mode. Press to access the Customize stamp screen: The type of stamp is indicated on line 2 of the screen. To change the type of stamp, select the Type line, press [OK] and then select [Redate] in the Type of stamp screen and press [OK].
- Page 56 You are now ready to print.
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Page 57: Settings
Settings Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". To change accounts: As a user: Press... - Page 58 Press to return to the home screen. The current account number is displayed. How to Change Account with a Scanner • Before using a barcode scanner with the system, it must be setup and configured by a Neopost service technician. •...
- Page 59 If not already done, connect the barccode scanner to the mailing system via a USB port. The list of accounts barcodes that are available is typically placed near the mailing system. Select the account you want to use and scan.
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Page 60: How To Select A Rate
The current account number is displayed. Selecting a Rate How to Select a Rate Rates are accessed from the Rate Selection screen. On the Home Screen, the system defaults to Imprint Memory number 1 (M1) ... when you access choose a rate and services from the rate selection screen, the system Home Screen will display an asterisk (M1*). -
Page 61: How To Select A Rate Code
Follow the instructions on screen and, once you have chosen the rate and services, press [OK] to validate your selection. Postage displayed on the screen is zero as long as the weight is not known (no weight is eon scale). How to Select a Rate Code To choose a rate quickly, you may type the rate code directly from the home screen using the keypad. -
Page 62: How To Use Standard Weighing
Choosing a Weighing Type Depending on the options that are installed in your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually on page 59. How to Use Standard Weighing Standard Weighing In this mode, each mail piece is manually placed on the Weighing Platform, and then... -
Page 63: How To Use Differential Weighing
How to Use Differential Weighing Differential Weighing (optional) This mode speeds up the weighing process and increases your efficiency: all the mail pieces are stacked together on the Weighing Platform. Remove the pieces one by one and put them into the mail path. The Mailing System calculates the postage and prints the mail piece automatically. -
Page 64: How To Enter The Weight Manually
Run the piece through the mailing system to be stamped with the indicia. How to Enter the Weight Manually Manual Weight Entry Manual Weighing allows you to enter the weight manually. You may have to enter the weight manually if a mail piece exceeds the weighing capacity of your Scale. To enter the weight manually from the home screen, you must first select the postal class: Press... - Page 65 Configuring the Stamp Depending on the current Type of stamp, you can modify the elements printed on mail pieces as follows: • Changing printed date • Adding a pre-loaded Slogan to the left of the stamp • Adding a custom text to the left of the stamp (you must first create it, see to Add a New Text Message on page 189) See also...
- Page 66 Select Date and press [OK]. The Date screen is displayed. On the Date screen, you can configure the printed date as follows: To cancel the date, select No date. To cancel the day in the date, select No day. To choose another day, select the corresponding item in the list. icon indicates the current selection.
- Page 67 Adding Text and/or Slogan to the Stamp Selection Slogan or Text are 2 flexible areas for communication that could be slogan or text (i.e. one slogan and one text, 2 slogans or 2 texts). You can add a text and a slogan to the stamp, as illustrated below. •...
- Page 68 Select the desired text in the list or select None for printing no text. The Text list screen is displayed. icon indicates the current selection. Press [OK] to validate your selection. The Customize stamp screen is displayed with updated parameters (home screen: See also •...
- Page 69 How to Use Imprint Test This function allows you printing an imprint which is not intended for delivery but for monitoring printout and being sure that you have a fine printer adjustment. This function is only for the standard stamp. To use imprint test: Press The Customize Stamp screen is displayed.
- Page 70 Using Imprint Memories Imprint Memories allow you to create a preset memory that can include the rate, custom text, slogan and date mode for the Type of stamp you would like to use. In account-activated configurations, Imprint Memories allow you assign postage costs to pre-selected accounts.
- Page 71 Hand-Feed Table Moistener Hand-Feed Table Moistener If your hand feed table is equipped with a moistener, you can close the envelopes by sliding the flap under the moistener brush while feeding them into the base mail path. Do not attempt to seal self-adhesive envelopes. Use standard flap envelopes.
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Page 72: Imprints
Imprints Imprint Configuration ...............69 How to Change the Date ..................69 How to Add (or Cancel) a Text on the Stamp ..........188 How to Add (or Cancel) a Slogan on the Stamp ..........193 Imprint Memories ..............169 How to Save an Imprint Memory ................169 How to Save an Imprint Memory ................171 How to Use Imprint Test ....................75 Using Imprint Memories ...................172... -
Page 74: Imprint Configuration
Imprint Configuration How to Change the Date You can set the Date to change the date at a fixed time. This is useful if you process mail after the last mail pickup for the day. This ensures that the proper date of mailing is printed for the next days mail pickup. - Page 75 On the Date screen, you can configure the printed date as follows: To cancel the date, select No date. To cancel the day in the date, select No day. To choose another day, select the corresponding item in the list. icon indicates the current selection.
- Page 76 Select the desired text in the list or select None for printing no text. The Text list screen is displayed. icon indicates the current selection. Press [OK] to validate your selection. The Customize stamp screen is displayed with updated parameters (home screen: See also •...
- Page 77 Imprint Memories The Imprint Memories are presets for your stamp types. You can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories). You can create, edit/modify or delete an Imprint Memory. Each Imprint Memory is identified by a name and a number. The system displays on the home screen the name of the current Imprint Memory.
- Page 78 The memories store stamp characteristics together with rates and, if activated, charged account. From the home screen: Long press The imprint memories list is displayed. Select any line with value None. Press [Save]. If Accounting is enabled, the message confirmation to save account info is displayed.
- Page 79 How to Save an Imprint Memory Imprint Memories are presets for your stamp types. Each Imprint Memory is identified by a name and a number. The Homescreen displays the name of the current Imprint Memory. If your mail requires different settings such as specific postal rate (1st class - registered...) and text and/or ad die and department to charge, then the imprint memories are the solution: all your settings are stored in a single memory.
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Page 80: How To Use Imprint Test
Press [OK]. The imprint memory name is displayed. Keep the old name or enter the name of the imprint memory, then press [OK]. The home screen displays the updated memory information. How to Use Imprint Test This function allows you printing an imprint which is not intended for delivery but for monitoring printout and being sure that you have a fine printer adjustment. - Page 81 Press [OK] to test imprint. Imprint Test as below: A message is displayed: "Check your imprint." - If your setting are not correct, press "OK" to do again. - Else if your imprint quality is bad, press "Cleaning" to clean the cartridge. Using Imprint Memories Imprint Memories allow you to create a preset memory that can include the rate, custom text, slogan and date mode for the Type of stamp you would like to use.
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Page 82: How To Remove A Slogan From An Imprint Memory
Press the numeric key associated with the desired Imprint Memory. Long press on numeric keypad to select corresponding memory. For example, to use the memory 4, long press The imprint memory zone of the home screen displays the current imprint memory name. - Page 83 In this example we will remove the US FLAG slogan from Imprint Memory M1. From the home screen, press the Customize Stamp button. (Customize Stamp button) Select the imprint location with the "S" and press OK. (OK/mem button) Select "None" and press OK. The "S"...
- Page 84 Select the memory number for the memory your saving, in this example we're saving M1, 1st Letter. Press "Save". Select whether you wish to save the account information linked to your imprint memory. Press "Save" once more to save the imprint memory. The "S"...
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Page 86: Money Operations
Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Managing Funds ................83 How to Check the PSD (Meter) Funds ..............84 How to Add Funds to the PSD (Meter) ..............85 Unlocking the PSD (Postal Inspection) ........87 How to Unlock the PSD ....................87 Setting Warnings ..............164... -
Page 88: Managing Funds
Managing Funds The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the funds (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network (see Connections on page 19) and that the connection is properly... -
Page 89: How To Check The Psd (Meter) Funds
How to Check the PSD (Meter) Funds To check available funds: Press The Funds Menu is displayed. Select the path: Funds Used / Funds Available The screen displays your postage funds as shown below. -
Page 90: How To Add Funds To The Psd (Meter)
Adding Funds You can add funds to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation. How to Add Funds to the PSD (Meter) To add funds to the PSD: Press The Funds Menu is displayed. - Page 91 Press [OK] to start the connection to the Postal Server. If the funding process is successful, the system displays a successful message. If funding fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed.
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Page 92: Unlocking The Psd (Postal Inspection)
Unlocking the PSD (Postal Inspection) How to Unlock the PSD • The USPS requires your postage meter (PSD) to connect daily if postage is metered. • We recommend leaving the IX mailing system connected to the network permanently. • The IX mailing system will automatically connect to the postal server at night. - Page 93 Press [OK] to validate. If the audit is successful, the system displays a successful message. If the audit fails, the system displays a failure message explaining the cause of the error. Try to correct the cause and retry.
- Page 94 Setting Warnings How to Set the High-Value Warning Amount A High Value Warning message warns the user the postage amount that they have entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts. Example: $4.80 instead of $0.48. To set a high-value warning amount: From the home screen: Press...
- Page 95 How to Set the Low-Funds Threshold A Low Funds Threshold warning warns the user that the funds remaining in the PSD (Meter) are getting low. More funds should be loaded. The Low Funds Value Warning can be set to any dollar amount.
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Page 96: Funding Pin Code
Funding PIN Code You can create a funding PIN code to control access to only those who are authorized to add postage. How to Set/Cancel a Funding PIN Code A Funds PIN Code can be set to control which users are able to load funds in the mailing system. -
Page 97: Funds Reports
Funds Reports Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. • Die Number (on printed report only) • Download date & time (Default period:previous 6 months) • Funding amount •... - Page 98 Funds Summary Report This report displays the information on funds usage since the installation of the system. The content is limited to the history available in the PSD. • Die Number. • Current Date and Time on printed report only. Output •...
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Page 100: Accounts And Access Control
Accounts and Access Control Postage Tracking and Access Control .........97 Access Control ................98 How to Display and Change to' No Account with Access Control' Mode ..........................102 How to Display and Change to 'Account with PIN Code' Mode ....104 How to Change a Shared PIN Code ..............100 Account Modes .................101 How to Display and Change to' No Account' Mode ........101 How to Display and Change to' No Account with Access Control'... -
Page 102: Postage Tracking And Access Control
Postage Tracking and Access Control Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •... -
Page 103: Access Control
Access Control The Access Control Function You can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your funds. The different access control policies you can implement are: •... - Page 104 Select 'No Account with Access Control'. Press [OK] to confirm. If required, enter the PIN code and press [OK]. How to Display and Change to 'Account with PIN Code' Mode Account With PIN Code • Postage usage is tracked by account. •...
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Page 105: How To Change A Shared Pin Code
If required, enter the PIN code and press [OK]. How to Change a Shared PIN Code If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the “No Account with Access Control” mode. This provides a single PIN code for all authorized users. -
Page 106: Account Modes
Account Modes The Accounts Function Activating the Accounts Function in the Mailing System is a convenient way to monitor, track and control postage expenses by, for example, associating accounts to departments in your organization (Marketing, Sales, etc.) or to different companies, if the Mailing System is shared. -
Page 107: How To Display And Change To' No Account With Access Control' Mode
Select 'No Account'. Press [OK] to confirm. If required, enter the PIN code and press [OK]. How to Display and Change to' No Account with Access Control' Mode No Account With Access Control • Postage usage is not tracked by account. •... - Page 108 Setting up 'Account' In 'Account' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the "Account"...
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Page 109: How To Display And Change To 'Account With Pin Code' Mode
How to Display and Change to 'Account with PIN Code' Mode Account With PIN Code • Postage usage is tracked by account. • User must select an account when processing mail. • A PIN number is required to access functions and process mail. - Page 110 How to Display and Change the 'Account Mode' To display and change the 'Account mode': From the home screen: Press and select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown.
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Page 111: Creating Accounts
Creating Accounts Account summary • The number of accounts you can create is set to 50 by default and can be increased to 500 if required. • To upgrade your system, please contact your Customer Service. • Account names must be unique within the system. Account Format Description... - Page 112 How to Create an Account To create an account, you have to activate the mode “Accounts”. See How to Display and Change the 'Account Mode' on page 108. From Account Mode Management screen, select Manage Account. The Manage Account screen is displayed. Select Account List.
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Page 113: Managing Accounts
Managing Accounts How to Display and Change the 'Account Mode' To display and change the 'Account mode': From the home screen: Press and select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. -
Page 114: How To View / Edit Account Information
Enter Number of account and press [OK]. Enter Name of account and press [OK]. Choose the Status for the account and press [OK]. If you are in "Account with pin code" mode, set a PIN Code for the account. Press [OK] to validate. The Account creation summary screen displayed. -
Page 115: How To Activate / Deactivate An Account
Select Edit / Modify. The Edit / Modify screen appears. Change account name using the keypad (use key [C] to clear characters). Press [OK] to display the next parameter. Change Status parameter if necessary and press [OK]. If you are in "Postal Account with PIN code" mode, change PIN Code for account if necessary. -
Page 116: How To Delete An Account
From the home screen: Press and select the path: Account management Manage account Account list The Account list screen is displayed. Select the account (or type the account number) and press [OK]. Select Edit / Modify. The Edit / Modify screen appears. Change Status parameter if necessary and press [OK]. - Page 117 From the home screen: Press and select the path: Account management Manage account Account list The Account list screen is displayed. Select the account (or type the account number) and press [OK]. On the Account management screen, select Delete instead of Edit/Modify. A confirmation of account deletion is displayed.
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Page 118: Import Export Accounts
Import Export Accounts How to Export an Account List You can export an account list as a CSV file, for use as back-up or to modify it to create new accounts. To export an account list on a USB memory key: From the home screen: Press and select the path:... -
Page 119: How To Import Accounts
Account summary • The number of accounts you can create is set to 50 by default and can be increased to 500 if required. • To upgrade your system, please contact your Customer Service. • Account names must be unique within the system. Account Format Description... - Page 120 • You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. • Imported accounts are created and added to the existing account list as unformatted accounts. •...
- Page 121 Follow the instructions displayed on the screen. At the end of the process, a message will inform you when you may remove the USB memory key.
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Page 122: Account Reports
Account Reports How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate the report the Account Mode has to be 'Account" or 'Account with pin code'.. • Report output is printer or USB memory key. To generate the Account Report: Make sure the current account mode is 'Account' or 'Account with PIN code'. - Page 123 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. •...
- Page 124 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. • The current account mode has to be 'Account' or 'Account with pin code'. • You have to select an account in the list of accounts, then the Begin date and the End date of the report.
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Page 125: Change Current Account
Change Current Account How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". To change accounts: As a user: Press and select the path: Change Account The list of accounts that are available is displayed. -
Page 126: How To Change Account With A Scanner
How to Change Account with a Scanner • Before using a barcode scanner with the system, it must be setup and configured by a Neopost service technician. • The barcode sheet of accounts that you create should be Free 3 of 9. A barcode scanner can be used for “One Click”... - Page 127 Select the account you want to use and scan. The current account number is displayed.
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Page 128: Rates
Rates Managing Postal Rates ............199 Rate Table List ......................199 Download New Rates ....................200... - Page 130 Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. You can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.
- Page 131 The display shows the Rate Files loaded in the system and indicates which rate file is in use. Download New Rates To download new rates: Press The Rate Selection screen is displayed. Press 8 to select the Advanced rate. Select Update rate table and press [OK]. The Mailing System connects to the Online Services server and downloads available rates.
- Page 132 Rate Protection Rate Protection ensures that the latest postal rates are installed on your Mailing System. When the Postal Service announce changes in their rate and fee schedule, the Online Services server downloads the new rates into your Mailing System. Your Mailing System automatically switches to the approved rates on the effective date of rate change.
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Page 134: Reports
Reports This section explains how you can access and print reports for your Mailing System. Generating a Report ...............131 How to Generate a Report ..................131 Available Reports ..............132 How to Generate the Account Report ..............132... -
Page 136: Generating A Report
Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report To generate a Report: Press... -
Page 137: Available Reports
Available Reports How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate the report the Account Mode has to be 'Account" or 'Account with pin code'.. • Report output is printer or USB memory key. To generate the Account Report: Make sure the current account mode is 'Account' or 'Account with PIN code'. - Page 138 Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. • Die Number (on printed report only) • Download date & time (Default period:previous 6 months) • Funding amount • New descending Output •...
- Page 139 Output • Screen • USB printer • USB memory key Content Funds Summary Report This report displays the information on funds usage since the installation of the system. The content is limited to the history available in the PSD. • Die Number. •...
- Page 140 Imprint Memory List report This report displays the imprint memory list. Output The Imprint Memory List report outputs are: • Screen • Label • USB Printer Content IP Configuration Report The IP Configuration Report displays IP address information. • To generate this report the mailing system must be connected to the network with a LAN.
- Page 141 Machine Configuration Report This report displays all machine settings. Output • USB printer (if installed) • USB memory key Content Fields Imprint settings (Text, Slogan, Rate) Date advance parameters Funds settings (High value, Low Funds) Connections settings System settings including, for example: •...
- Page 142 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. • You have to specify the Begin date and an the End date of the report. Use the selection of month and year. Default period is previous 12 months, ending current month.
- Page 143 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. •...
- Page 144 Proxy Configuration Report The Proxy Configuration Report displays Proxy address information. Output The Proxy Configuration report output is: • Label Content Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. •...
- Page 145 Output • Screen Content...
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Page 146: Online Services
Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as system software or optional features, and using services such as mail follow-up online. Online Services Overview ............143 OLS Call Types .................144 How to Call Online Services Manually ..............144 How to Upload Report Data to the Online Services Server ......145 Synchronize Call ......................146 OLS Connection Tests ............147... -
Page 148: Online Services Overview
Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •... -
Page 149: Ols Call Types
OLS Call Types Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data. -
Page 150: How To Upload Report Data To The Online Services Server
From the home screen: Press and select the path: Advanced Settings Online services Generic call The Mailing System connects to the server and downloads the available elements. Check your mailbox for messages: see Using the Mailbox on page 184. How to Upload Report Data to the Online Services Server An Upload Statistics call sends report data to the Online Services Server. -
Page 151: Synchronize Call
Synchronize Call This type of call should only be done on a request from your Customer Service. This call updates the automatic call schedule of the machine and the features/options. To trigger a Synchronize call: From the home screen: Press and select the path: Advanced Settings Online services... -
Page 152: Ols Connection Tests
OLS Connection Tests Ping Server Diagnostic Test Sends a message to a server (if connected) to check the line. To gain access to a diagnostic display test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Communication from the list displayed on the screen. -
Page 153: Test Server Diagnostic Test
Test Server Diagnostic Test Sends a message to a server to test the line. To gain access to a diagnostic display test: From the home screen: Press and select the path: Advanced Settings Maintenance Process & Diagnostics Select Communication from the list displayed on the screen. Select Test Server from the list displayed on the screen. -
Page 154: System Online Services
System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time. -
Page 155: Econfirmation Services
eConfirmation Services Service Overview With E-Confirmation Services, your mailing machine can capture and process USPS Delivery Confirmation, Signature Confirmation, and Certified Mail tracking label numbers. After upload to the Online Server, simply log on your Online Services Web account to monitor all of your USPS Confirmation Service delivery tracking records at a glance, or in detail, in one convenient location. - Page 156 eSignature Confirmation You receive an email with the date and time of the delivery and the name of the person who signed for the parcel. You can obtain a copy of the proof-of-delivery signature via FAX or email from the USPS. The dates and times of any unsuccessful deliveries are also noted.
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Page 157: The Process In Your Mailroom
How e-Confirmation Service Works You can track mail delivery through the Online Services server because the server is in constant communication with the USPS. The diagram below shows how tracking information flows from your mailroom, through the Online Services server and on to the USPS, and then back to you. -
Page 158: How To Process Econfirmation Items Using The Wp
Processing e-Confirmation Items Using your WeighingPlatform If you plan to use the eConfirmation service frequently, the use of a handheld scanner to scan the tracking labels is recommended. The handheld scanner option is compatible with the use of a weighing platform. For information about the optional scanner, please contact your Customer Service representative. -
Page 159: How To Display Econf Record List And Details
Leave the machine ON and connected at night to automatically upload the record to the USPS. You can also upload records manually (see How to Upload Report Data to the Online Services Server on page 145). How to Display eConf Record List and Details List of E-Confirmation records is accessible in the machine. -
Page 160: How To Modify An Econf Record Status
How to Modify an eConf Record Status You can modify an e-Confirmation in case you decide not to send an item processed with an eConfirmation Service. In this case you have to edit the corresponding record and change its status. Record status: •... -
Page 162: Configuring Your Mailing System
Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. 10.1 Display Settings ..............159 How to Adjust the Display Contrast ..............159 How to Change the Display Language ..............159 10.2 System Time-outs and Settings ........161 How to Change the 'Sleep timeout' ..............161 How to Change the 'Soft Off Timeout' ...............162 How to Activate / Deactivate Smart Start ............162... -
Page 164: Display Settings
10.1 Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: From the home screen: Long press to increase or decrease the contrast. The screen updates immediately. - Page 165 Select the language you want to use. Press [OK] to validate.
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Page 166: System Time-Outs And Settings
10.2 System Time-outs and Settings System settings include: • Sleep timeout • Soft Off timeout • Smart Start: function that automatically starts the system motors when you withdraw the mail piece from the weighing platform (see Choosing a Weighing Type on page 57). -
Page 167: How To Change The 'Soft Off Timeout
How to Change the 'Soft Off Timeout' Soft Off Timeout: Period of inactivity after which the system automatically turns to 'Soft off' mode (see Power Management). To change the 'Soft Off Timeout': From the home screen: Press and select the path: Advanced Settings Settings Timeout... - Page 168 From the home screen: Press and select the path: Advanced Settings Settings System Settings Smart Start Press and select the path: Advanced Settings Settings System Settings Smart Start Press [OK] then select ON to activate or OFF to deactivate Smart Start.
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Page 169: Setting Warnings
10.3 Setting Warnings How to Set the High-Value Warning Amount A High Value Warning message warns the user the postage amount that they have entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts. Example: $4.80 instead of $0.48. To set a high-value warning amount: From the home screen: Press... -
Page 170: How To Set The Low-Funds Threshold
How to Set the Low-Funds Threshold A Low Funds Threshold warning warns the user that the funds remaining in the PSD (Meter) are getting low. More funds should be loaded. The Low Funds Value Warning can be set to any dollar amount. -
Page 171: Weighing Settings
10.4 Weighing Settings The weighing settings include: • Zeroing the weighing platform • Setting the GEO code that corresponds to the geographical location of the Mailing System • Activating / De-activating the ePostage How to Zero the Weighing Platform The mailing system should display 0.00 weight when there is nothing on the weighing platform (scale). -
Page 172: How To Activate / De-Activate Epostage Mode
Press [OK]. Press [OK]. GEO Code The Weighing Platform provide mail piece weights that have to be corrected according to the geographical location of the mailing system, as weights can change with the altitude and latitude. The correcting Geodesic Code (GEO Code) is done automatically with Online Services. -
Page 173: How To Set The Epostage Connection
Select Activated to start active ePostage mode or Deactivated to deactivate this mode. Click [OK] to validate your selection. How to set the ePostage connection To set the ePostage connection: From the home screen: Press and select the path: Advanced Settings Maintenance Network Advanced Settings ePostage Link... -
Page 174: Imprint Memories
10.5 Imprint Memories The Imprint Memories are presets for your stamp types. You can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories). You can create, edit/modify or delete an Imprint Memory. Each Imprint Memory is identified by a name and a number. The system displays on the home screen the name of the current Imprint Memory. - Page 175 The memories store stamp characteristics together with rates and, if activated, charged account. From the home screen: Long press The imprint memories list is displayed. Select any line with value None. Press [Save]. If Accounting is enabled, the message confirmation to save account info is displayed.
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Page 176: How To Save An Imprint Memory
How to Save an Imprint Memory Imprint Memories are presets for your stamp types. Each Imprint Memory is identified by a name and a number. The Homescreen displays the name of the current Imprint Memory. If your mail requires different settings such as specific postal rate (1st class - registered...) and text and/or ad die and department to charge, then the imprint memories are the solution: all your settings are stored in a single memory. -
Page 177: Using Imprint Memories
Press [OK]. The imprint memory name is displayed. Keep the old name or enter the name of the imprint memory, then press [OK]. The home screen displays the updated memory information. Using Imprint Memories Imprint Memories allow you to create a preset memory that can include the rate, custom text, slogan and date mode for the Type of stamp you would like to use. - Page 178 Press the numeric key associated with the desired Imprint Memory. Long press on numeric keypad to select corresponding memory. For example, to use the memory 4, long press The imprint memory zone of the home screen displays the current imprint memory name.
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Page 179: Connection Settings
10.6 Connection Settings How to Set the Postal/Online Services Connection To add funds or access Online Services, the Mailing System can access the Internet through a high speed LAN (Local Area Network). LAN settings can only be performed if the machine was actually connected to the LAN at power-up. -
Page 180: How To Set Lan (High-Speed Internet) Parameters
See also • To physically connect the LAN to the base, see Connection Diagram. How to Set LAN (High-speed Internet) Parameters LAN settings can only be performed if the machine was actually connected to the LAN at power-up. To set the parameters of the LAN: From the home screen: Press and select the path:... - Page 181 Press [OK] to validate. The screen Set Vendor Class ID is diplayed. It is OFF by default but can be activated and edited. Press [OK] to validate. Select: - DNS: Auto, then - Speed & Duplex: Half Press [OK] to validate. Other settings screen is displayed with the MAC Address.
- Page 182 Proxy is OFF by default. If select Proxy is ON and press [OK]. The Proxy settings screen will display: - Proxy URL: Empty by default. Value chosen by supervisor. - Proxy Port: 8080 by default. Value chosen by supervisor. - Proxy Domain Name: Empty by default. Value chosen by supervisor. - Proxy Username: Empty by default.
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Page 183: Date And Time
10.7 Date and Time How to Check/Adjust the Machine Time and Date To adjust the current time and date: From the home screen: Press and select the path: Advanced Settings Settings Date Management Adjust Date & time If you are processing postage at the time when the system clock adjusts for daylight savings time, the Mailing System will wait until you are finished before displaying the new time. -
Page 184: How To Check/Adjust The Machine Time And Date
How to Check/Adjust the Machine Time and Date To check the current time and date: From the home screen: Press and select the path: Advanced Settings Settings Date Management Date and time Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if it is necessary to resynchronize the time with the server, you can perform a postal inspection. - Page 185 From the home screen: Press and select the path: Advanced Settings Settings Date Management Automatic Date Advance The Automatic date advance screen is displayed. Press [OK]. Select ON and press [OK] to enable the Auto Date Advance function. Select Set Hours, enter the Automatic Date Advance time (00:00 hours is not allowed) and press [OK].
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Page 186: Options And Updates
Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of stamp such as latest postal rates, additional texts or slogans. 11.1 Overview .................183 11.2 Using the Mailbox ..............184 How to Read Messages ...................184 How to Delete Messages ..................185 11.3 Managing Options ..............186... -
Page 188: Overview
11.1 Overview You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Adding enhanced online postal expense management or USPS E-services. • Update postal Rates • Creating additional Texts for the stamp •... -
Page 189: Using The Mailbox
11.2 Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. The Mailbox list screen indicates unread messages and allows you to delete read messages. -
Page 190: How To Delete Messages
How to Delete Messages The mailbox allows you to receive messages from the mailing system or from customer service via the server. From the home screen: Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete to erase the message. -
Page 191: Managing Options
11.3 Managing Options How to Display the Options The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service. - Page 192 Check that your Mailing System is connected to a network (see Connections page 19) and that the connection is properly configured (see Connection Settings on page 174). Select Check for updates. It will trigger a call to the Online Services server. After the call, you can display installed options.
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Page 193: Managing Text Messages
11.4 Managing Text Messages How to Add (or Cancel) a Text on the Stamp To add a text to the stamp, or to cancel the text: Press Select Imprint left or Imprint right. Select Text list. The Text list screen is displayed. Select the desired text in the list or select None for printing no text. -
Page 194: How To Display The List Of Text Messages
How to Display the List of Text Messages The list of text displays the messages you have created and indicates with a check mark the default text, if any. To display the list of text: From the home screen: Press and select the path: Imprint left or Imprint right... -
Page 195: How To Delete A Text Message
Select Add new. Enter your text (max. 4 lines, 18 characters per line). For more information on how you can type different characters, Control Panel Features on page 15. Press [OK] to validate. Enter the name to be displayed on the menu for users, then press [OK]. How to Delete a Text Message To delete text: Display the list of text. -
Page 196: How To Modify A Text Message
Select a message and press [OK]. The Text Management screen is displayed. Select Delete a text. Selected text is displayed. Press [OK] to confirm deletion. The system updates the message list. How to Modify a Text Message To modify a text: Display the list of text. - Page 197 You can change the text message and press [OK] to display the next screen (Use [C] key to clear characters). You can change the text name and press [OK] to validate. The system updates the message.
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Page 198: Managing Slogans
11.5 Managing Slogans The Slogans are graphical images you can add on the left hand side of the stamp printed on mail pieces. You can: • Display the list of slogans Rename or delete slogans from the list • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server. -
Page 199: How To Display The List Of Slogans
How to Display the List of Slogans The list of slogans includes the slogans that are installed in the Mailing System and indicates with a check mark the active slogan. To display the list of slogans: From the home screen: Press and select the path: Imprint left or... - Page 200 From the home screen: Press and select the path: Imprint left or Imprint right Select Slogan list. The list of slogans is displayed. Select the slogan and press [OK]. The Slogan Management screen is displayed. Select Edit. Change the slogan name using the keypad and press [OK]. The system updates the slogan list.
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Page 201: How To Delete A Slogan
How to Delete a Slogan To modify a slogan: From the home screen: Press and select the path: Imprint left or Imprint right Select Slogan list. The list of slogans is displayed. Select the slogan and press [OK]. The Slogan Management screen is displayed. Select Delete. -
Page 202: How To Download New Slogans
How to Download New Slogans To download new slogans: From the home screen: Press and select the path: Imprint left or Imprint right Select Slogan list. The list of slogans is displayed. Select Download new and press [OK]. The Mailing System connects to the Online Services server and downloads available slogans. -
Page 203: Position Slogan/Text
11.6 Position Slogan/Text The position of the Slogan and the Text Message can be Interchanged using the Imprint Left and Imprint Right setting. To swap the positions: Select what you would like to position. Press and select the path: Imprint left or Imprint right Select Text List. -
Page 204: Managing Postal Rates
11.7 Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. You can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user. -
Page 205: Download New Rates
The display shows the Rate Files loaded in the system and indicates which rate file is in use. Download New Rates To download new rates: Press The Rate Selection screen is displayed. Press 8 to select the Advanced rate. Select Update rate table and press [OK]. The Mailing System connects to the Online Services server and downloads available rates. -
Page 206: Maintenance
Maintenance 12.1 Ink Cartridge ................203 How to Change the Ink Cartridge ................204 How to Display Ink Level and Cartridge Data ..........206 How to Clean the Print Heads Automatically ..........219 How to Clean the Print Heads Manually ............208 How to Align the Print Heads ................209 12.2 Moistener .................211 Cleaning the Brushes and Sponge (Moistener) ..........220... -
Page 208: Ink Cartridge
12.1 Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains fluorescent red ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality. -
Page 209: How To Change The Ink Cartridge
How to Change the Ink Cartridge If after cleaning, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink ... it is time to replace the ink cartridge. Open the cover: the ink cartridge moves to the replacement position. - Page 210 Remove the two plastic caps on the new ink cartridge. The caps are removed. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.
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Page 211: How To Display Ink Level And Cartridge Data
How to Display Ink Level and Cartridge Data Ink Cartridge Data includes information such as consumption and date installed.. To display the ink cartridge data: From the home screen: Press and select the path: Ink Cartridge Ink Cartridge information The Ink information screen is displayed. Press and select the path: Ink Cartridge... - Page 212 How to Clean the Print Heads Automatically Each ink cartridge contains two print heads. If after cleaning the print heads, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink ... it is time to replace the ink cartridge.
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Page 213: How To Clean The Print Heads Manually
How to Clean the Print Heads Manually Each ink cartridge contains two print heads. If after cleaning the print heads, you still observe poor print quality (streaked, too light, blurred, etc.) or the system indicates the ink cartridge is out of ink ... it is time to replace the ink cartridge. -
Page 214: How To Align The Print Heads
Clean the heads with a soft damp cloth. Put the cartridge back in place. Close the base cover. How to Align the Print Heads After installing a new ink cartridge you should verify that the ink cartridge print heads are aligned. To align the print heads: From the home screen: Press... - Page 215 Press [OK] and put a piece of paper in the mail transport. The system prints a test pattern. The Set Cartridge alignment screen is displayed. Check the printed pattern and use the up/down keys to select the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate.
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Page 216: Moistener
12.2 Moistener Moistener Overview A Sealing Moistener: • Is used to moisten the glue on the envelope and seal the flap closed. • Consists of the brush assembly, sponge assembly, and water reservoir • all of which are used to moisten the glue on the envelope flaps. •... - Page 217 If your hand feed table is equipped with a moistener, you can close the envelopes by sliding the flap under the moistener brush while feeding them into the base mail path. Do not attempt to seal self-adhesive envelopes. Use standard flap envelopes.
- Page 218 Remove the moistener assembly from the table. Raise the brush. Lift the metal sponge retainer to remove the sponge. Clean the sponge and the brush. Reinstall the sponge and retainer. Put the brush back. Put the moistener back into place.
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Page 219: How To Fill The Moistener
How to Fill the Moistener To add water to the moistener. Remove the moistener from the table. Fill the moistener with water up to the limit marks. Put the moistener back into place. -
Page 220: Service Processes
12.3 Service Processes How to Run the Registration Update The Update Registration process is only to be completed at a request from Customer Service. • This procedure is used if you have changed your address. • Contact your Customer Service to change your information then you will be instructed to perform the update registration procedure. -
Page 221: How To Withdraw The Psd (Meter)
How to Withdraw the PSD (Meter) The Withdraw PSD process is only to be completed at the request of Customer Service. • Removes the PSD from service. • Requires a password from Customer Services to perform. To withdraw the meter: As supervisor (see How to Log in as Supervisor):... -
Page 222: Troubleshooting
Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 13.1 Machine Issues ...............219 How to Clear Mail Jammed in the Base ..............219 How to Clean the Print Heads Automatically ..........219 Cleaning the Brushes and Sponge (Moistener) ..........220 13.2 System Data ................224 How to Display Software Data ................224... -
Page 224: Machine Issues
13.1 Machine Issues How to Clear Mail Jammed in the Base Envelopes are jammed (stopped) in the transport mechanism of the Base. • Mail piece is too thick. • Mail size is incorrect. To clear mail jammed in the Base: Pull the release handle located underneath the base to lower the transport belts and wheels. -
Page 225: Cleaning The Brushes And Sponge (Moistener)
From the home screen: Press and select the path: Ink Cartridge Cleaning process The cleaning starts automatically. Press and select the path: Ink Cartridge Cleaning process The cleaning starts automatically. Cleaning the Brushes and Sponge (Moistener) To avoid sealing issues: •... - Page 226 Remove the moistener assembly from the table. Raise the brush. Lift the metal sponge retainer to remove the sponge. Clean the sponge and the brush. Reinstall the sponge and retainer. Put the brush back. Put the moistener back into place.
- Page 227 The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. You have to check the weighing device as follows. Possible causes Actions There are vibrations or air drafts Use a solid and steady table: in the weighing area.
- Page 228 PSD Locked IX Series Mailing Systems Event-ID PSD Locked. The date limit to call server has been reached. Short description 72 Hour Time limit reached Long description 72 hour time limit for server communication reached Recovery Re-connect your mailing system to your network and perform a postal inspection to clear the PSD Locked message.
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Page 229: System Data
13.2 System Data How to Display Software Data The Software Data contains the following information: PSD#, Loader, OS, PACK, XNDF DATA DELTA, language, variant. To display Software Data: From the home screen: Press and select the path: Advanced Settings Maintenance System Info Software information... -
Page 230: How To Display The Machine Counters
The system hardware data appears on the screen. How to Display the Machine Counters The display will show the data of the machine counters. To display the data of the machine counters: From the home screen: Press and select the path: Advanced Settings Maintenance System... -
Page 231: How To Display The Event Lists
How to Display the Event Lists The display show the list of the events occurred in the machine (Base errors, PSD events and Server connection history). To display the event lists: From the home screen: Press and select the path: Advanced Settings Services Software... -
Page 232: Specifications
Specifications This sections contains the main specifications of your Mailing System. 14.1 Mail Specifications ..............229 14.2 General Specifications ............230 14.3 Operating Conditions ............231 14.4 System Specifications ............232 14.5 System Changes ..............233... -
Page 234: Mail Specifications
14.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale). Envelopes: • Minimum Weight: 0.1 oz. • Maximum Weight: 1 lb. 10.4 oz. • Minimum Envelope Thickness: 0.008 inches. •... -
Page 235: General Specifications
14.2 General Specifications Dimensions (Width x Length x Height) • Base: 9.84" x 14.76" x 10.23" • Feed Table: 4.1”x 8.6” x 3.9” Feed Table with moistener (option): 7.4" x 8.6" x 3.9" Weight • Base: 23 lb 6 oz •... -
Page 236: Operating Conditions
14.3 Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: 50°F - 104°F. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •... -
Page 237: System Specifications
14.4 System Specifications Accounts The number of accounts is set to 50 by default and can be raised optionally to 500. Weighing accuracy To obtain the best weighing results, use a solid and steady table: • Away from any doors •... -
Page 238: System Changes
14.5 System Changes Major Changes Function Description Link Imprint memory This function is to memorize a • Managing Imprint management specific task used regularly. Memories Kerberos Proxy settings in Lan • How to Set LAN configuration. (High-speed Internet) Parameters on page 175 Option 12/60 Option is available when •... - Page 239 Pas activation To be added later, no info so fractional far.
- Page 240 Index Energy Star 3, 21 Access Control 97, 98 Account 15, 26, 27, 52, 53, 65, 76, 97, Feed Table 11, 66, 211, 230 98, 99, 101, 102, 103, 104, 106, 110, Feeder 5 111, 113, 114, 117, 118, 119, 120, 121, 132, 138, 139, 143, 150, 172, 233 accounts 14, 16, 27, 52, 53, 97, 100, Generate 117, 131, 132, 135...
- Page 241 Normal 5 zero 16, 166 OFF 16, 22, 151, 161, 162 Online Services 125, 127, 141, 143, 145, 149, 152, 153, 174, 183, 186, 199 Option List 186 PIN code 26, 85, 91, 97, 98, 102 Platform 161, 222 postage amount 15, 28, 46, 89, 164 Postal Security Device 12 Power 3, 5, 19, 21, 144, 161, 162, 230 Processing Mail 29...
- Page 242 A0129790/A - 16/01/2020...
Need help?
Do you have a question about the iX-3 Series and is the answer not in the manual?
Questions and answers
How do you change postage amount
To change the postage amount on a Quadient iX-3 Series machine, follow these steps:
1. On the [Normal] home screen, type the first figure of the amount using the keypad.
2. The Manual amount entry screen will appear.
3. Complete the amount.
4. Press [OK].
5. The new amount will be displayed in the Postage area of the home screen.
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how to make a label for a corrected amount of postage
To create a label for a corrected amount of postage on the Quadient iX-3 Series, follow these steps:
1. Ensure you are on the home screen of the [Amount Correction] stamp type. The home screen displays the date and amount.
2. If needed, change the type of stamp to [Amount Correction]:
- Press to access the Customize Stamp screen.
- Select Stamp Type and then choose [Amount Correction].
- Confirm by pressing [OK].
3. Select the amount and enter the desired corrected postage amount.
4. Press [OK] to validate the entry.
5. If necessary, correct the date:
- Select Date and choose the correct date option.
- Press [OK] to confirm.
6. Insert the mail piece into the mail path with the side to be printed facing upwards.
7. The mailing system applies the imprint, and the mail piece is sent to the catch tray.
If printing on a label instead of directly on an envelope, place the label on the address side of the envelope in the lower-left corner.
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When running the envelope through the machine is only printing the bottom half of the postage information. How do I fix that?
how do you order new ink cartridges
HOW CAN I DO A MANUAL POSTAGE AMOUNT FOR POSTAGE RETURND DUE
To manually set the postage amount for postage due on the Quadient iX-3 Series, follow these steps:
1. Ensure you are on the home screen of the [Normal] type of imprint. The screen should display weight, postage, and the currently selected rate.
2. Check or change the type of imprint by accessing the Imprint screen.
3. Set the additional postage amount instead of 0.
4. Print the new postage on the back of the envelope.
These steps correct the postage amount for already processed mail.
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When trying to print the stamp details on the envelope it is only printing the top of the information. How do i fix this
how to change the rate to 0.73
To change the rate on the Quadient iX-3 Series:
1. Press the Rate Selection button.
2. Use the keypad to enter 0.73 or select the appropriate rate from the options.
3. Confirm the selection by pressing OK.
The new rate should now be applied.
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I **** trying to put postage on a certified mail from a quadient 1x-3 series mail machine. I followed all the steps, but can't get it to print the postage after I push the green button
how do i change new rate on the machine
To change the rate on the Quadient iX-3 Series machine:
1. Press the appropriate key to open the Rate Selection screen.
2. On the Rate Selection screen, you can:
- Type a rate number to select a specific rate or view rate options.
- Press numeric key 4 to display the most common Inland rates.
3. Follow the on-screen instructions to choose the rate and services.
4. Press [OK] to confirm your selection.
Note: Postage will display as zero until the weight is known.
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Do you have a list of all the international country codes? i.e. Canada is 1, Mexico is 2 etc. This would be extremely helpful as I am trying to compile a cheat sheet that list all these codes for quick reference.