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quadient iX-1 Series Product Manual
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quadient iX-1 Series Product Manual

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iX-1 SERIES Product Guide
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From getting started... to getting more from your iX-1
installation and
how to videos
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A0165593/B
17/07/2024

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Summary of Contents for quadient iX-1 Series

  • Page 1 SERIES Product Guide Scan the code to watch our From getting started... to getting more from your iX-1 installation and how to videos Watch video A0165593/B 17/07/2024...

  • Page 2: Getting Started

    With Myquadient you can find answers to all your tech related questions, get help, manage your Quadient account, track postage spending activity, buy supplies and access a suite of apps right from your browser.
  • Page 3 What Myquadient can do Myquadient is our complimentary customer portal offering instant access to the services and tools you need to manage your Quadient account and get the most out of your iX-1. Create a Myquadient account Visit myquadient.ca Enter your contact details...

  • Page 4: What's In The Box

    What’s in the box Before beginning assembly, make sure all parts are present. If any part is missing or damaged contact our support team at 1-800-661-0200 iX-1 mailing system base Postage meter Ink cartridge Weighing platform LAN cable Power adapter Moistening pen Postage tapes Print head...
  • Page 5 Assemble your iX-1 Before you begin, decide if you are going to use a wired (LAN) or wireless (Wi-Fi) kb.quadient.ca/iX-1_videos connection, then visit our how to hub at to watch installation videos for wired and wireless configurations. Install the ink cartridge...
  • Page 6 Configure your iX-1 Visit kb.quadient.ca/iX-1_videos to watch the iX-1 installation video before you begin. Initiate configuration Test ink cartridge alignment Press to begin Press to initiate the print alignment process. configuring your iX-1. Insert an envelope into the printing path to complete a test print or press to skip.
  • Page 7 How to print postage for your letters kb.quadient.ca/iX-1_videos To get the most out of your iX-1, visit our how to video hub at or login to Myquadient to access the iX-1 user guide. Seal your envelopes Weigh your item Can Letter $ 00.00...
  • Page 8 How to add funds and custom graphics kb.quadient.ca/iX-1_videos To get the most out of your iX-1, visit our how to video hub at or login to Myquadient to access the iX-1 user guide. Add funds Add custom graphics Can Letter $ 00.00...
  • Page 9 How to unlock the meter, test your connection kb.quadient.ca/iX-1_videos To get the most out of your iX-1, visit our how to video hub at or login to Myquadient to access the iX-1 user guide. Unlock the meter Test server connection...
  • Page 10 How to enable, create and select accounts kb.quadient.ca/iX-1_videos To get the most out of your iX-1, visit our how to video hub at or login to Myquadient to access the iX-1 user guide. Can Letter $ 00.00 No Options Accounts allow you to allocate postage spending to users or internal departments to stay on top of postage 2024.02.03...
  • Page 11 Apply the recycling label and print or press to quit. postage to the outside of the box and return to Quadient. Install new the ink cartridge Align the ink cartridge From the pattern printed, choose the letter where the top and...

  • Page 12: Update Rates

    How to update rates, clean the print head To get the most out of your iX-1, visit our how to video hub at kb.quadient.ca/iX-1_videos or login to Myquadient to access the iX-1 user guide. Update rates Clean the print head...
  • Page 13 How to replace your iX-1 Because the iX-1 is so reliable, we can fix most problems over the phone. If we cannot fix your problem, we will send a replacement system. Once you receive your replacement system, complete the steps below to replace and return your damaged system. iX-1 mailing Postage Weighing...
  • Page 14 Plug the other end into a LAN wall jack or Wifi router. Visit our how to hub at kb.quadient.ca/iX-1_videos to watch how to set up a Wi-Fi connection. Need help? Contact us at: myquadient.ca or call 1.800.661.0200...
  • Page 15 How to replace your iX-1 meter Once you have received your replacement postage meter, complete the steps below to replace and return the damaged meter. iX-1 mailing Postage system base meter Power down and remove the meter Power up the mailing system Ensure your iX-1 is in sleep Plug the power cable into the mode.
  • Page 16 How to replace the power adapter and cable Once you have received your replacement power adapter and cable, complete the steps below to replace and return the damaged components. Power adapter Power cable Back view Power down Connect the power cable Plug the power adapter Disconnect the power cable connector into the back of...
  • Page 17 How to replace the weighing platform Once you receive your replacement weighing platform, complete the steps below to replace and return your damaged weighing platform. Weighing platform Back view Power down Re-zero the weighing platform Return to the iX-1 control panel Main Menu Disconnect the power and press the...