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quadient IS-440 User Manual

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Mailing Systems
IS-440

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  • Page 1 User Guide Mailing Systems IS-440...

  • Page 2: Table Of Contents

    Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements .......................5 Meet Your Mailing System System Layout .........................13 Accessories ........................15 Control Panel Features ....................18 Connections ........................21 Power Management ......................24 Processing Mail Choosing a Type of Imprint ..................29 Preparing and Starting your Work Session ............31 Printing [Normal] Mail ....................39 Printing Incoming Mail with [Received] Mode ............48...
  • Page 3 Generating a Report ....................108 Counter Data .........................110 Postage Data ........................112 Credit Data ........................117 Account Data ........................121 System Data ........................125 Online Services Online Services Overview ..................133 Connecting to Online Services .................134 Uploading Statistics ....................138 System Online Services ....................139 Configuring your Mailing System Settings Overview ......................143 Logging in / out as the Supervisor ................144 Changing the Display Language ................146...
  • Page 4 10.3 Cleaning the Mail Path ....................200 10.4 Maintenance Processes ...................204 Troubleshooting 11.1 Paper Jamming ......................209 11.2 Label Jamming ......................213 11.3 Weighing Problems ....................215 11.4 Diagnostics and System Data ................216 Specifications 12.1 Mail Specifications ....................223 12.2 Recommended Operating Conditions ..............226 12.3 General Mailing Systems Specifications ............227 12.4 Operating Specifications ..................228...

  • Page 6: Read This First

    Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual ..........3 Safety Requirements ..............5 How to Disconnect your Mailing System ..............9...

  • Page 8: What You Will Find In This Manual

    What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, reference descriptions of elements and controls, mail format and how to power your Mailing System off.
  • Page 9 Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.

  • Page 10: Safety Requirements

    Safety Requirements Power Connection Before connection, check whether the Mailing System is suitable for the local AC power voltage (230V - 50Hz). THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact. •...
  • Page 11 Environmental compliance A program is implemented for the recycling of worn mailing machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
  • Page 12 General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
  • Page 13 Analog phone (4 wires) Network/PC LAN (8 wires) Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning. • Do not install telephone jacks or LAN connectors in a wet location. •...
  • Page 14 Disconnecting your Mailing System How to Disconnect your Mailing System First switch your Mailing System to OFF mode (see How to Turn the Mailing System to OFF Mode on page 25). Only unplug the power cord when the Mailing System is in OFF mode or Sleep mode to avoid keeping the ink cartridge in an unprotected position where the ink may dry out and become unusable.

  • Page 16: Meet Your Mailing System

    Meet Your Mailing System Get to know your Mailing System in this section. System Layout ................13 Accessories ..................15 Control Panel Features .............18 Connections .................21 Power Management ..............24 How to Turn the Mailing System to Sleep Mode ..........25 How to Turn the Mailing System to OFF Mode ..........25...

  • Page 18: System Layout

    System Layout System Components Rear Guide-Wall Guides envelopes into the feeder. Automatically feeds the system with envelopes Auto Feeder (optional). Weighing Platform Measures weight of mail pieces. Automatic Label Contains labels to be printed. Dispenser Prints envelopes (or labels) and controls the Mailing Base System.
  • Page 19 Hopper Beginning of mail transport path. Moistener Seals envelopes. Inside the system base Sealer Bottle (if Automatically seals mail when the function is installed) activated. Cover Lift by front side to open. Ink Cartridge Prints the postal imprint on envelopes. Postal Security Device Postage meter.

  • Page 20: Accessories

    Accessories USB Keyboard (option) Usage A USB keyboard can be connected to the mailing system. This keyboard is a standard personal computer keyboard with an additional touchpad. It allows the input of data to your mailing system. To use the numerical keys, ensure that [Num lock] is activated. You can use the shortcuts listed in the table below.
  • Page 21 Touchpad use The touchpad is available to move the screen cursor in much the same way a mouse is used. Further, left and right click buttons are available to be used for selecting items. In addition, it allows you to: •...
  • Page 22 Barcode Scanner (option) This scanner is used: • To identify accounts through barcodes.

  • Page 23: Control Panel Features

    Control Panel Features See control panel and screen layout on the flap of the manual cover. See control panel and screen layout on the flap of the manual cover. Display Areas Account Displays account currently selected. Slogan Indicates that a slogan will be printed. Date Displays the date that will be printed.
  • Page 24 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORTCUT KEYS Credit Accesses credit management (including adding credit). Accesses preset imprint and account memories. These Job Memories presets are managed by the supervisor.
  • Page 25 Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text Modem settings 2ABCabc 2ABC 2ABC 3DEFdef 3DEF 4GHIghi 4GHI 5JKLjkl 5JKL 6MNOmno 6MNO 7PQRSpqrs 7PQRS 8TUVtuv 8TUV...

  • Page 26: Connections

    Connections Connectors Your Mailing System has USB ports that allow you to connect to a modem, printer or a USB memory key. Base Connectors Power Connector To wall socket COM2/3 To Weighing Platform(s) COM1 To Auto-Feeder For connecting to customer network for loading credit LAN Port and Online Services USB Ports...
  • Page 27 Connection Diagram Detail of connections (without optional sealer) (with sealer)
  • Page 28 COM1 Feeder to Base connection COM2/3 Base to Weighing Platform(s) connection For connecting to customer network for loading credit LAN Port and Online Services USB Modem To connect to the phone network with the phone cable To connect to a phone wall socket (analog telephone Telephone Cable line) Phone wall socket...

  • Page 29: Power Management

    Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power cord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Mailing System is an Energy Star®...

  • Page 30: How To Turn The Mailing System To Sleep Mode

    How to Turn the Mailing System to Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green: the Mailing System is awake and ready for use. Amber: the Mailing System is in Sleep mode. To avoid weighing errors, make sure the weighing device platform is clear when starting the machine.

  • Page 32: Processing Mail

    Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and weighing method and so on, depending on the type of process you need to apply to your mail. Choosing a Type of Imprint .............29 Preparing and Starting your Work Session .......31 How to Sort Mail ......................31 How to Log in and Start a Work Session .............32...

  • Page 34: Choosing A Type Of Imprint

    Choosing a Type of Imprint Customizing Your Imprint When processing mail you will be required to select the 'Type of imprint' you need. For example, you can select “Normal” to print postage, or “Received” to print the date on incoming mail, or “Pass through” for counting. For each 'Type of imprint' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use.
  • Page 35 Type of process Type of imprint Available Imprint options Applying postage to [Normal] • Rate outgoing mail • Weight (Printing [Normal] • Date format Mail on page 39) • Text (optional) • Slogan (optional) • Print offset (optional) • Sealing (optional) Printing 'Received' or the [Received] •...

  • Page 36: Preparing And Starting Your Work Session

    Preparing and Starting your Work Session Preparation steps These preparation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 31). •...

  • Page 37: How To Log In And Start A Work Session

    Accounts to allocate costs to (only if you have to select an account at log in, see Settings Details on page 54). Rates to apply. Physical characteristics. Separate mail pieces that exceed the weight, size or thickness allowed in the system mail path (see Mail Specifications on page 223).
  • Page 38 Press to wake-up the system. The system may display one of the following screens: Home Screen [Normal] Login Screen Account Screen...
  • Page 39 If the following screen is displayed: - Home screen [Normal] screen: If this screen is displayed, no other step is required to navigate through the system. - Login screen: If the login screen is displayed, enter your operator PIN code. - Account Screen: If the Account screen is displayed, select your account as follows: - Use up and down arrows (use double arrows to scroll list) and press...

  • Page 40: How To Change The Current 'Type Of Imprint

    Selecting the Type of Imprint For each stack of mail you have sorted (see Sorting Mail by Type and Task on page 31), select the type of imprint you need to process your mail as follows: How to Change the Current 'Type of Imprint' Once you are logged in as user: Either: Press...
  • Page 41 Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Look at the credit counter at the bottom of the screen, or: Press and enter 1 to check your credit balance. To add credit, see How to Add Credit to the Meter on page 73.

  • Page 42: How To Use The Feeder

    Using the Feeder The procedure below describes how to place a stack of mail pieces in the Hopper. Depending on the weighing method you choose to run mail, you may have to insert the envelopes one by one or place a stack of envelopes in the hopper. How to Use the Feeder Feeding a stack of mail pieces: Fan the envelopes to separate them.
  • Page 43 The feeder have 2 thickness settings that you can use according to the envelopes you have to process. Use this setting if several thin envelopes pass at one time through the feeder or, if thick envelopes are blocked at the entrance of the mail path.

  • Page 44: Printing [Normal] Mail

    Printing [Normal] Mail In Processing [Normal] Mail Section This section describes the parameter settings and mail handling sequences for the mailing processes that use the Type of imprint [Normal], to apply postage using different rates. See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 29.
  • Page 45 Check or change the type of imprint, if you are not in [Normal] mode. Press to access the Imprint screen: To change the type of imprint, select Imprint type and then select [Normal] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 35.
  • Page 46 Additionally, you can configure imprint elements from the Imprint screen as follows: Check or change the Slogan selection: Select Slogan and then select a Slogan (or None) in the Slogan list screen. For more details, see How to Add (or Cancel) a Slogan on the Imprint on page 62.
  • Page 47 Select a Weighing Type. Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses a weighing platform to save time: see Choosing a Weighing Type on page 57. To change the current weighing type, press and select a weighing type in the Weighing type screen.

  • Page 48: How To Print Zero

    How to Print Zero To process Printing zero: Make sure you are on the home screen with the postage value is Zero. It is indicated at the top of the main right home screen as illustrated. If it is not zero, you must reset the Weighing Platform. For more details, see Zeroing the Weighing Platform on page 157.

  • Page 49: How To Process [Normal] Mail

    Setting a Job Memory for [Normal] Mail To set the imprint quickly, consider using job memories. The memories store imprint characteristics together with rates and, if activated, charged account. See Using Job Memories on page Processing [Normal] Mail Mail processing mainly depends on the weighing method you have chosen. It is indicated by the icon in the Weighing Type zone of the screen.
  • Page 50 Withdraw the envelope from the WP and insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 223.
  • Page 51 To print the imprint, insert the mail piece into the base against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 223...
  • Page 52 Repeat the previous step for each piece of mail. To quit the process at any time, press When you remove the last object from the Weighing Platform, the Mailing System will ask if you want to print it. You can answer Yes or No.

  • Page 53: Printing Incoming Mail With [Received] Mode

    Printing Incoming Mail with [Received] Mode In [Received] Mode Section This section describes how to use the [Received] type of imprint, to: • Print the date on incoming mail, and/or • Print 'Received' on incoming mail See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 29.
  • Page 54 Check or change the type of imprint, if you are not in [Received] mode. Press to access the Imprint screen: To change the type of imprint, select Imprint type and then select [Received] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 35.

  • Page 55: How To Process [Received] Mail

    Processing [Received] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [Received] Mode printing on page 48. How to Process [Received] Mail On the [Received] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards.

  • Page 56: Running [Pass Through] Mail

    Running [Pass through] Mail In Running [Pass through] Section This section describes how to use the [Pass through] type of imprint, for: • Sealing envelopes using the auto-feeder sealer (if installed). • Only conveying mail, for counting or testing purposes. See also •...
  • Page 57 Check or change the type of imprint, if you are not in [Pass through] mode: Press to access the imprint screen: To change the type of imprint, select Imprint type and then select [Pass through] in the Type of imprint screen. For more details, see How to Change the Current 'Type of Imprint' on page 35.

  • Page 58: How To Process Mail [Pass Through] Mail

    Processing [Pass through] Mail How to Process Mail [Pass through] Mail Press . System motors start running. Insert the mail piece(s) into the mail path against the rear-guide wall, side to be printed facing upwards (see How to Use the Feeder on page 37).

  • Page 59: Settings Details

    Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account To change accounts: As a user: Press and select the path: Change Account The list of accounts that are available is displayed.

  • Page 60: How To Select A Rate

    Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels. The system provides you several ways to select a rate: •...
  • Page 61 On that screen, you can: Press one of the rate buttons 1 to 6 (or type the number) to select the rate or display rate options. Press Other selections and then Rate History to select a recently selected rate or Rate wizard to build the rate with the wizard help.
  • Page 62 Choosing a Weighing Type Depending on the accessories and features on your Mailing System, several weighing methods are available. Weighing types Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below. Standard weighing (if available) is activated by default on mailing system start.
  • Page 63 Details on the Weighing Types All weighing options listed below may not be available in your Mailing System. Check with customer service to see how you can easily add weighing features to your Mailing System via online services. • Standard Weighing In this mode, each mail piece is manually placed on the Weighing Platform, and then put into the mail path (or print a label).

  • Page 64: How To Change The Weighing Type

    How to Change the Weighing Type To change the weighing type from the home screen: Either: Press and select the path: Batch settings Weighing Press type The Weighing type screen is displayed. The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated.
  • Page 65 Configuring the Imprint Depending on the current Type of imprint, you can modify the elements printed on mail pieces as follows: • Adding a pre-loaded Slogan to the left of the imprint. • Adding a custom text to the left of the imprint (you must first create it in supervisor mode).

  • Page 66: How To Add (Or Cancel) A Text On The Imprint

    How to Add (or Cancel) a Text on the Imprint To add a text to the imprint, or to cancel the text: Either: Press Press and select the path: Imprint Select Text. The Select text screen is displayed. Select the desired text in the list or select None for printing no text. icon indicates the current selection.

  • Page 67: How To Add (Or Cancel) A Slogan On The Imprint

    How to Add (or Cancel) a Slogan on the Imprint To add a slogan to the imprint or cancel the slogan: Either: Press Press and select the path: Imprint Select Slogan. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection.

  • Page 68: How To Move The Imprint (Print Offset)

    Moving the Imprint (Print Offset) You can move the imprint away from the edge of the envelope when printing on thick envelopes with rounded edges. 1 - Imprint printing offset How to Move the Imprint (Print Offset) To add an offset to the imprint position: As a user: Press and select the path:...

  • Page 69: How To Use A Job Memory

    Using Job Memories Job Memories allow you to create a preset memory that can include the rate, custom text, slogan for the Type of imprint you would like to use. In account-activated configurations, Job Memories allow you assign postage costs to pre-selected accounts.
  • Page 70 Using the Sealing Function Auto-Feeder Sealer Your Auto-Feeder can seal envelopes while printing postage or for “seal only” usage. Move the selector at the front of the Feeder right or left to change the sealing mode: Sealer ON Sealer OFF Do not insert envelopes already sealed in the Feeder when the Sealing Function is ON: the envelopes could jam.

  • Page 71: Advanced Operations

    Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset.

  • Page 72: How To Count Mail Pieces By Weighing

    As a user: Press and select the path: Batch settings Start batch counters Select the counter you wish to reset and press [OK]. Piece Counting This function uses the Weighing Platform to count a stack of identical mail pieces. How to Count Mail pieces by Weighing To count mail pieces by weighing: As a user: Press...

  • Page 73: How To Fill The Automatic Label Dispenser

    Filling the Label Dispenser How to Fill the Automatic Label Dispenser To fill the Label Dispenser: Stack the labels and insert them in the dispenser, face to print on the right-hand side and peel-off tab on the top. Push the block of labels down until you feel the label “click” into position. The Label Dispenser can hold up to 40 labels.

  • Page 74: Money Operations

    Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ..................71 Managing Credit ................72 How to Check the Meter Credit ................72 How to Add Credit to the Meter ................73 Unlocking the Meter (Postal Inspection) ......75 How to Unlock the Meter ...................75 How to Check the Date of the Next Call ...............76...

  • Page 76: Overview

    Overview The Postal Security Device (PSD) — Postage Meter The Meter, located in the base, handles the credit (or money) in your Mailing System. The Meter performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a telephone line or network (see Connections...

  • Page 77: Managing Credit

    Managing Credit Checking Credit You can check the total postage used and the remaining credit in the Meter at any time. To check that the credit are available to complete your current task. Remaining credit are continuously displayed at the bottom of the home screen (see Control Panel Features on page 18).

  • Page 78: How To Add Credit To The Meter

    Adding Credit You can add credit to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation. How to Add Credit to the Meter To add credit to the Meter: Either: Press Press...
  • Page 79 Press [OK] to start the connection to the Postal Server. If the crediting process is successful, the system displays a successful message. If crediting fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed.

  • Page 80: Unlocking The Meter (Postal Inspection)

    Unlocking the Meter (Postal Inspection) Manual Call The postal service requires your postage meter to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Services to unlock the Meter.

  • Page 81: How To Check The Date Of The Next Call

    Checking the Date of the Next Call You can check the date of the next automatic call, to ensure, for example, that the network will be available at this time. How to Check the Date of the Next Call To display the date of the next server call: Either: Press Press...

  • Page 82: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage credit usage and/or set access rights to a variety of functions on your Mailing System. Accounting and Assigning Rights Overview ......79 Selecting an 'Account Mode' ...........81 Guidelines to Setup an Account ..........82 How to Change a Shared PIN Code ...............84...

  • Page 84: Accounting And Assigning Rights Overview

    Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •...
  • Page 85 The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your credit. The different access control policies you can implement as the supervisor are: •...

  • Page 86: Selecting An 'Account Mode

    Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 79). The table below lists the functional access control for each account mode. Access Control Function Accounts Function 'No account'...

  • Page 87: Guidelines To Setup An Account

    Guidelines to Setup an Account See also • Selecting an 'Account Mode' on page 81. Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system (self-service type). This is the default mode in your Mailing System. Implementing 'No account' •...
  • Page 88 Setting up 'No Account with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the 'No Account with Access Control' mode. This provides a single PIN code for all authorized users. Implementing 'No account with access control' Follow the procedure How to Display and Change the 'Account Mode'...

  • Page 89: How To Change A Shared Pin Code

    How to Change a Shared PIN Code As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Account Management Change machine PIN code The Change machine PIN code screen is displayed. Enter the new PIN code and press [OK].
  • Page 90 Setting up 'Account' In 'Account' mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Implementing the 'Account Mode' Follow the steps outlined in How to Display and Change the 'Account Mode'...
  • Page 91 Setting up 'Account with Access Control' In the 'Account with Access Control' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.

  • Page 92: Selecting An Account Mode

    Selecting an Account Mode See also • Guidelines to Setup an Account on page 82. How to Display and Change the Account Mode To display and change the Account mode: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path:...

  • Page 93: Managing Accounts

    Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Account' • 'Account with Access Control' Before creating accounts, see Setting up 'Account' on page 85 or Setting up 'Account with Access Control' on page 86. Account Information Number of accounts The number of accounts you can create is set to 100 by default and can be increased...
  • Page 94 Account summary Account Format Description Item Number 30 Alphanumeric Number of the account. Two accounts cannot have Characters the same number. An account number cannot be modified after the account is created. However, the account can be deleted. Name 32 Alphanumeric Name of the account.

  • Page 95: How To Create An Account

    Additional information See also • About changing the maximum number of accounts, see Account level on page 139. • Printing the current account list: Account Report on page 121. Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. You can also import a list of accounts.

  • Page 96: How To View / Edit Account Information

    Select Add Account. Enter the account Number and Name using the keypad and press [OK]. Select the Account Status (the button displays the current status: Active or Inactive). On the Add account screen, press [OK]. The Account creation summary screen is displayed. Press [OK] to confirm the creation of the account.
  • Page 97 Select the account (or type the account number) and press [OK]. Select Edit / Modify. Select each parameter and change it using the keypad (use key [C] to clear characters), and then press [OK]. The Account modification summary screen is displayed. Press [OK] to accept the changes.

  • Page 98: How To Activate / Deactivate An Account

    Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 91.

  • Page 99: How To Export An Account List

    Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.

  • Page 100: How To Import Accounts

    Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...

  • Page 101: Managing Operators

    Managing Operators In Account with Access control Mode and as supervisor, you can create up to 50 'operators' that each correspond to a PIN code (see Accounting and Assigning Rights Overview on page 79). This section only applies to the Account with Access Control Mode (see Accounting and Assigning Rights Overview on page...

  • Page 102: How To Create An Operator

    Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete operators. See also • Operator Options on page 96. • To print the current list of operators, see Operator List Report on page 124. Creating Operators In order to create an operator you must first set up an 'Account with Access Control' in 'Account Mode Management' mode.
  • Page 103 Select Add operator. The Add operator screen is displayed. Enter the options you wish to provide for this operator. You must enter a unique PIN code (4 digit) for each operator. In the Account List screens, successively select the accounts that the operator will be allowed to use.

  • Page 104: How To Modify An Existing Operator

    How to Modify an Existing Operator To modify an existing Operator: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Account management Manage Operator The Manage Operator Wizard window opens. Select Operator list. Select the operator and select Edit / Del.

  • Page 105: How To Assign Accounts To An Operator

    How to Assign Accounts to an Operator To create/change the list of Accounts an Operator has access to: Follow the procedure How to Modify an Existing Operator until the Edit modify screen, and select Account list. The Account List screen is displayed. Select an account or many accounts then press "Enable/Disable".

  • Page 106: How To Delete An Operator

    Deleting Operators Follow the procedure below in order to delete an operators. How to Delete an Operator To delete an Operator: Perform procedure How to Modify an Existing Operator on page 99. Select Delete instead of Edit / Modify. The Delete confirmation screen is displayed. Press [OK] to delete the operator, otherwise press...

  • Page 108: Reports

    Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............105 Generating a Report ...............108 How to Generate a Report (as a User) ...............108 How to Generate a Report (as Supervisor) ............109 Counter Data ................110 Postage Data ................112 How to Begin a new Statement of Mailing Report .........116 Credit Data ................117...

  • Page 110: Reports Overview

    Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, credit usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
  • Page 111 Credit Usage Information on the credit usage in the LSPF Credit Information machine (since the installation of the Summary machine). Content is limited to the Report history available in the Meter. page 117 Adding Postage Last refill operations performed on the Adding machine in a selected period (supervisor Postage...
  • Page 112 Base Errors Events listed for diagnostics with Base errors customer service assistance only on page 126 Meter Errors (supervisor only). Meter errors on page 126 IP Configuration IP configuration settings Report Configuration Report page 127 Proxy Configuration Proxy configuration settings Proxy Report Configuration...

  • Page 113: Generating A Report

    Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen. • On an external printer (if any). • On a label. • On a USB memory key. How to Generate a Report (as a User) To generate a Report: As a user:...

  • Page 114: How To Generate A Report (As Supervisor)

    How to Generate a Report (as Supervisor) To generate a Report: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report (as a User) on page 108.

  • Page 115: Counter Data

    Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of imprint [Normal]) since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in [Normal] imprint type to view the outgoing mail batch counter.
  • Page 116 Received Batch Data This report displays the batch counter for incoming mail ('Received') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] imprint type to view incoming mail batch counter. Output •...

  • Page 117: Postage Data

    Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later.
  • Page 118 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
  • Page 119 Statement of Mailing Report This report displays the mailing Summary Number, the mailing Date, the mailing Postcode, the machine consumption since the registration, the machine consumption from the reset of the report and 2D bar code for authenticity. Once processing mail batches is finished, you can access to the following functions for handling the current Statement of mailing report: •...
  • Page 120 Content Fields Comments Title of the report Display in the screen title bar on the screen. Mailing Summary Number A unique number specific to each Statement of Mailing report. It is started from 1 and incremented once begin a new report. Mailing Date The date on which the report is generated.

  • Page 121: How To Begin A New Statement Of Mailing Report

    How to Begin a new Statement of Mailing Report To begin a new Statement of mailing report: Generating a Report on page 108 to check the current Statement of Mailing report. Once processing mail batches is finished, you can print the current Statement of Mailing report, begin a new one and end the current one, or just continue building the current one.

  • Page 122: Credit Data

    Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the Meter. Requirements This report is available as user or supervisor. Output •...
  • Page 123 Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB memory key Content Fields Comments...
  • Page 124 Content...
  • Page 125 Registers Report This report includes License Identifier, Date & time, Descending Register value, Ascending Register value, Control Total value, Item Counter value. ITEMS REGISTER is only non-zero items. Requirements • This report is available as a user or supervisor. Output •...

  • Page 126: Account Data

    Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor • The current 'Account mode' has to be Account or Account with access control. Output •...
  • Page 127 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Account' or 'Account with Access Control'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
  • Page 128 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.

  • Page 129: How To Generate The Operator List Report

    Operator List Report This report displays the operator list with PIN codes. Requirements • To generate this report, you have to be logged in as a supervisor (not as a user). Output • USB printer • USB memory key Content Data Comments For each Operator:...

  • Page 130: System Data

    System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer. • USB memory key. Content Fields Imprint default settings (Default Text, Default Slogan, Default Rate) Date advance parameters Credit settings (High value, Low Credit) Connections settings...
  • Page 131 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer •...
  • Page 132 Content Fields Comments Code Reference code of the meter error: PSD-XX-YYY (XX is a 2–digit number, YYY is a 3–digit number). Date Date when error occurred. Cycles Number of imprints when this error occurred. See also • Generating a Report on page 108.

  • Page 133: How To Generate A Ip Configuration Report

    How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report on page 108. Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: •...
  • Page 134 Server Connection History Report Provides a list of the Server Connection History where failed and successful connections appears. The Server Connection History Report is used by our Service Technicians to resolve any connection issues. Requirements • To generate this report, you must be logged in as the supervisor. Output •...

  • Page 136: Online Services

    Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview ............133 Connecting to Online Services ..........134 How to Call Online Services Manually (as a User) .........135 How to Call Online Services Manually (as Supervisor) .........135 How to Test the Connection to Online Services ..........136...

  • Page 138: Online Services Overview

    Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...

  • Page 139: Connecting To Online Services

    Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a live analog telephone line or network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.

  • Page 140: How To Call Online Services Manually (As A User)

    How to Call Online Services Manually (as a User) To trigger a generic call As a user: Press and select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.). Check your mailbox for messages: see Using the Mailbox on page 176.

  • Page 141: How To Test The Connection To Online Services

    Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server: Establishes a connection and checks whether the server answers to a 'ping' command. This test: - Validates connection parameters (see Connection Settings on page 168).
  • Page 142 As a user: Press and select the path: Online Services Test server Or, as supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Online Services Test server The call process starts and displays its sequence of operations on the screen.

  • Page 143: Uploading Statistics

    Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.

  • Page 144: System Online Services

    System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.

  • Page 146: Configuring Your Mailing System

    Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor. Settings Overview ..............143 Logging in / out as the Supervisor ........144 How to Log in as Supervisor ..................144 How to Exit the Supervisor Mode .................145 Changing the Display Language .........146...
  • Page 147 Postage Imprint Default Settings ........162 How to Change the Default Rate .................162 How to Change the Default Text ................163 How to Change the Default Slogan ..............164 How to Set the Default Printing Offset ..............165 8.10 Job Memories ................166 How to Create a Job Memory .................166 How to Edit / Modify a Job Memory ..............167 How to Delete a Job Memory .................167 8.11...

  • Page 148: Settings Overview

    Settings Overview This section describes two types of settings that are available on your system: • User settings: That only last as long as the user who applies them is logged in. • Supervisor settings: Set the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail on page 27,...

  • Page 149: Logging In / Out As The Supervisor

    Logging in / out as the Supervisor Log in as supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.

  • Page 150: How To Exit The Supervisor Mode

    Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode To exit the supervisor mode: As supervisor: Press The system will go into 'Sleep' mode and supervisor is logged out.

  • Page 151: Changing The Display Language

    Changing the Display Language You can choose a language among those available in the Mailing System for your mailing session (2 languages maximum). How to Change the Display Language To change the current display language: As a user: Press and select the path: Preferences Language Select the language you want to use.

  • Page 152: How To Change The Display Language By Default

    Setting Default Display Language You can set the default display language for user sessions by completing the steps listed below. How to Change the Display Language by Default To change the user language by default: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path:...

  • Page 153: Enabling/Disabling Sounds

    Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path: Preferences Sounds Select Key beep ON/OFF and/or Beep on error ON/OFF to enable/disable the...

  • Page 154: How To Change The Beeps By Default

    Setting Default System Beeps You can set the default beep state for user sessions. How to Change the Beeps by Default To change the sounds by default: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Default user settings...

  • Page 155: Display Settings

    Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: Preferences Contrast Use the 1 or 2 keys to increase or decrease the contrast. The display updates to the new setting.

  • Page 156: How To Change The Display Contrast By Default

    Setting Default Display Contrast To set a display contrast which will be applied to all user sessions, you can set the default display contrast. How to Change the Display Contrast by Default To set the default contrast : As the supervisor (see How to Log in as Supervisor on page 144): Press...

  • Page 157: System Timeouts And Settings

    System Timeouts and Settings System settings include: • System motor timeouts. • Sleep mode timeout. System Timeouts The system timeouts are defined as follows: The period of time the system waits for an envelope after pressing Start Once this timeout is reached the system stops. The period of time the system waits for the next envelope after printing.
  • Page 158 As a user: Press and select the path: Batch settings Timeout settings The Timeout setting screen is displayed. Select each field and specify the length of each the timeout (Use [C] to clear digits). Use the[C] key to clear old settings then enter a new value. Press [OK] to exit.

  • Page 159: How To Change System Timeouts

    How to Change System Timeouts To change the system Timeouts: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Default user settings Timeout settings The Timeout setting screen is displayed. Select each field and specify the length of each the timeout. Use the [C] key to clear old settings then enter a new value.

  • Page 160: High Value And Low Credit Warnings

    High Value and Low Credit Warnings Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts. Your Mailing System can warn you that credit remaining in the Meter are getting low (low-credit threshold).

  • Page 161: Weighing Settings

    Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing • Zeroing the weighing platform • Setting the GEO code that corresponds to the geographical location of the Mailing System. Default Weighing Type How to Change the Default Weighing Type This setting defines both the weighing device and the weighing type that are selected by default when a user starts the mailing process (see Choosing a Weighing Type...

  • Page 162: How To Reset The Weighing Platform (As A User)

    Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform To zero the Weighing Platform quickly, press and maintain key until the weight is reset to zero.

  • Page 163: How To Reset The Weighing Platform (As Supervisor)

    How to Reset the Weighing Platform (as Supervisor) To reset the Weighing Platform: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Machine settings Weighing functions Reset WP Remove all items from the Weighing Platform. Press [OK] to reset the Weighing Platform.

  • Page 164: How To Change The Geo Code

    GEO Code The Weighing Platform calculates mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: • Automatically with Online Services •...
  • Page 165 Geodesic map...
  • Page 166 Geodesic codes...

  • Page 167: Postage Imprint Default Settings

    Postage Imprint Default Settings The settings of the postage imprint 'by default' include: • Imprint default settings: sets the default rate, text and slogan for mailing operations. • Printing offset: sets the default offset print offset from the right side of the envelope.

  • Page 168: How To Change The Default Text

    Changing the Default Text How to Change the Default Text To change the default text: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Default user settings Default imprint parameters Text Select the Default text from the list.

  • Page 169: How To Change The Default Slogan

    Press [OK] to validate. See also • Managing Slogan on page 182. You can order custom Slogans. Please contact Quadient Customer Service. Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint.

  • Page 170: How To Set The Default Printing Offset

    How to Set the Default Printing Offset To change the default printing offset: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Default user settings Base settings Print offset Set the Default from a position list. Press [OK] to validate.

  • Page 171: Job Memories

    8.10 Job Memories The Job Memories are presets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Job Memories on page 64). As supervisor, you can create, edit/modify or delete a Job Memory. Each Job Memory is identified by a name and a number.

  • Page 172: How To Edit / Modify A Job Memory

    Repeat the previous step until the system displays the name of the new job memory in the list. You can modify any preference by using the Edit/Del function (see How to Edit / Modify a Job Memory on page 167). How to Edit / Modify a Job Memory To edit or modify a job memory: As the supervisor (see...

  • Page 173: Connection Settings

    8.11 Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Mailing System can use the following networks: • An analog / fax telephone line through an analog modem. • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection.

  • Page 174: How To Set The Analog Modem Parameters

    For modem settings, see How to Set the Analog Modem Parameters on page 169. For LAN settings, see How to Set LAN (High-speed Internet) Parameters on page 170. Analog Telephone Line and Modem Settings These settings include the modem parameters and the telephone number that the Mailing System calls to credit the meter or connect to Online Services (see Money Operations...

  • Page 175: How To Set Lan (High-Speed Internet) Parameters

    LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path:...

  • Page 176: Time And Date Management

    8.12 Time and Date Management Time and Date Setup Time and date are required for postage and are provided by the postal authorities. As a result, you cannot manually adjust the system time and date. However, you can ask the system to check the current time and date and display them. To check the time and date, make sure the connection to the Postal Services is available.

  • Page 178: Options And Updates

    Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional texts or slogans. Options and Updates Process ..........175 How to Access the Options and Updates Menu ..........175 Using the Mailbox ..............176 How to Read Messages (as a User) ..............176 How to Read Messages (as Supervisor) ............176...

  • Page 180: Options And Updates Process

    Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Updating postal Rates • Creating additional Texts for the imprint. • Downloading custom Slogans To update your Mailing System's operating system, see Online Services...

  • Page 181: Using The Mailbox

    Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.

  • Page 182: How To Delete Messages (As A User)

    How to Delete Messages (as a User) As a user: Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message. How to Delete Messages (as Supervisor) As the supervisor (see How to Log in as Supervisor on page 144):...

  • Page 183: Managing Options

    Managing Options Consulting the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact customer service.

  • Page 184: How To Load New Options

    Activating New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server. How to Load New Options To activate an option that is ready for downloading on the Online Services server: Check that your Mailing System is connected to a telephone line or network (see...

  • Page 185: Managing Custom Text Messages

    Managing Custom Text Messages You can enhance your mail and increase the “openability” of your mail by adding custom text messages to the left of the imprint. As supervisor, you can: • Add custom text messages (and create a name for menu selection). •...

  • Page 186: How To Add A New Text Message

    How to Add a New Text Message To add a new message: Display the list of text. See How to Display the List of Text Messages on page 180. Select Add new. Enter your text (max. 4 lines of 18 characters). For more information on how you can type different characters, Control Panel Features on page 18.

  • Page 187: Managing Slogan

    Managing Slogan The Slogans are graphical slogans you can add on the left hand side of the imprint printed on mail pieces. As supervisor, you can: • Display the list of slogans Rename or delete slogans from the list • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server (as user).

  • Page 188: How To Modify Or Delete A Slogan

    Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to remove a slogan from the list. How to Modify or Delete a Slogan To modify or delete a slogan: Display the list of slogans (see How to Display the List of Slogans on page 182).

  • Page 189: How To Download New Slogans

    Downloading New Slogans The procedure below allows you to download new slogans. How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 182). Select Check for updates. The Mailing System connects to the Online Services server and downloads available slogans.

  • Page 190: Managing Postal Rates

    Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using. • Download new postal rate tables. New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.

  • Page 191: How To Download New Postal Rates

    Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates To download new rates: Display the list of rate tables (see How to Check your Rate Updates on page 185 above).

  • Page 192: Maintaining Your Mailing System

    Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge ..........189 How to Display Ink Level and Cartridge Data (as a User) ......190 How to Display Ink Level and Cartridge Data (as Supervisor) ....191 How to Align the Print Heads ................191 How to Clean the Print Heads Automatically (as a User) ......193...

  • Page 194: Maintaining The Ink Cartridge

    10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.

  • Page 195: How To Display Ink Level And Cartridge Data (As A User)

    Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink color • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.

  • Page 196: How To Display Ink Level And Cartridge Data (As Supervisor)

    How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.
  • Page 197 As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance Cartridge Headset alignment Press [OK] and put a piece of paper in the mail transport. The system prints a test pattern. The Headset Alignment screen is displayed.

  • Page 198: How To Clean The Print Heads Automatically (As A User)

    Cleaning the Print Heads If the printing on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality. If the headset has to be cleaned too often, change the automatic cleaning interval as indicated.

  • Page 199: How To Implement Wiper Process

    Wiper Process If you want to check the wiper process, follow the procedure below. How to Implement Wiper Process As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance Cartridge Wiper Process Open the cover and remove the headset.

  • Page 200: How To Clean The Print Heads Manually

    How to Clean the Print Heads Manually To clean the print heads manually: Open the base cover. Remove the ink cartridge (see How to Change the Ink Cartridge on page 196). Clean the heads with a soft damp cloth. Put the cartridge back in place. Close the base cover.

  • Page 201: How To Change The Ink Cartridge

    How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position. Press down on the back of the ink cartridge to disengage it. Lift out the old ink cartridge.
  • Page 202 Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.

  • Page 203: Filling And Adjusting The Feeder Sealer

    10.2 Filling and Adjusting the Feeder Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly. How to Fill the Sealer Bottle To add water (or sealing solution) to the bottle: Remove the bottle from its base and turn it over.

  • Page 204: How To Adjust The Sealing Water Flow

    How to Adjust the Sealing Water Flow To adjust the sealing water flow: Set the water flow using the back lever. When standing in front of the feeder: - Push the lever towards the left-hand side to increase the water level. - Push the lever towards the right-hand side to decrease the water level.

  • Page 205: Cleaning The Mail Path

    10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning sealer brushes and sponge • Cleaning feeder belts and rollers • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Sealer) To clean the brushes and sponge of the feeder:...
  • Page 206 Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Remember its direction. Clean the sponge and the brush. Re-install the sponge and retainer in the same direction. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position.

  • Page 207: How To Clean The Feeder Belts And Rollers

    Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder. How to Clean the Feeder Belts and Rollers To clean the feeder belts and rollers: Open the Auto-Feeder cover, press the upper blue handle to raise the drive assembly.

  • Page 208: How To Clean The Mail Path Sensors

    How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70° alcohol on a cotton applicator. Allow the parts to dry and close all covers and assemblies.

  • Page 209: Maintenance Processes

    10.4 Maintenance Processes Maintenance process details The maintenance processes listed below are only to be completed on request from by Customer Service. Check that your Mailing System is connected to the LAN before starting. As supervisor (see How to Log in as Supervisor on page 144): Press and select the path:...

  • Page 210: How To Run The Registration Update

    Updating Registration Check that your Mailing System is connected to the network before starting. How to Run the Registration Update To run the registration update: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance Processes A confirmation message is displayed.

  • Page 212: Troubleshooting

    Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............209 How to Clear Mail Jammed in the Base ..............209 How to Clear Mail Jammed in the Auto-Feeder ..........211 11.2 Label Jamming ...............213 How to Clear a Label Jammed in the Base ............213 11.3 Weighing Problems ..............215...

  • Page 214: Paper Jamming

    11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mail piece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left •...
  • Page 215 Auto-Feeder Jamming Envelopes are stopped in the Auto-Feeder. Possible causes Actions • Mail piece is too thick. Clear the Automatic Feeder as • Mail size is incorrect. indicated below. • Too many envelopes are on the feed Correct the cause: deck.

  • Page 216: How To Clear Mail Jammed In The Auto-Feeder

    How to Clear Mail Jammed in the Auto-Feeder To clear mail jammed in the Auto-Feeder: Open feeder cover. On model without sealer, hold the two blue levers to raise the mail path guides and rollers. On a feeder with sealer, push down on the blue handle then lift up the drive assembly.
  • Page 217 Remove jammed envelopes. If applicable, reinstall the brush assembly and push the release lever until it snaps into place. On model with sealer, push down the upper drive assembly to lock it. Close the cover.

  • Page 218: Label Jamming

    11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Clear the label as indicated below. Label-Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base To clear a label jammed in the Base: Remove all labels from the dispenser.
  • Page 219 Release the jam release handle to put the transport belt and wheels back into position.

  • Page 220: Weighing Problems

    11.3 Weighing Problems Weighing Reinit To reinit the weighing platform, press and hold the C key. The Weighing Device does not Weigh Properly You have to check the weighing device as follows. Possible causes Actions The weighing device is not See the weighing type selection procedures in selected.

  • Page 221: Diagnostics And System Data

    11.4 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.

  • Page 222: How To Access Diagnostic Data

    How to Access Diagnostic Data To gain access to a diagnostic data: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of tests.

  • Page 223: How To Display Software Data

    System Data As Supervisor, you have access to: • The Software Data (Meter#, Loader, OS, PACK, XNDF DATA DELTA, language, variant). • The Hardware (system) Data (P/N of the base and the Meter). • The list of the events occurred in the machine (Base errors, Meter errors and Server connection history).

  • Page 224: How To Display The Error Lists

    How to Display the Error Lists To display the error lists: As the supervisor (see How to Log in as Supervisor on page 144): Press and select the path: Maintenance System info Error list Select the Base errors list or the Meter errors list or Server connection history Press [OK] to validate.

  • Page 226: Specifications

    Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ..............223 12.2 Recommended Operating Conditions ......226 12.3 General Mailing Systems Specifications ......227 12.4 Operating Specifications ............228...

  • Page 228: Mail Specifications

    12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale). • Dimensions in mm:...
  • Page 229 Minimum Envelope Thickness Minimum envelope thickness is 0,2 mm. Label dimensions (pre-cut and self-adhesive) • Max. width: 40 mm • Min. length: 150 mm We advised you to store labels in a room with less than 50% relative humidity. With the Feeder The feeder cannot process nested envelopes.
  • Page 230 Envelope Stack Max height 10 cm Envelope Thickness • One piece at a time • 12 mm • In a stack • 8 mm Max with sealing (optional) • 8mm Additional information See also • How to Use the Feeder on page 37.

  • Page 231: Recommended Operating Conditions

    12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...

  • Page 232: General Mailing Systems Specifications

    12.3 General Mailing Systems Specifications Dimensions (mm) (Width x Length x Height) • Base: 283 x 378 x 300 • Auto Feeder: 240 x 33 x 433 • Auto Feeder with sealer: 260 x 350 x 545 Weight • Base: 10 kg •...

  • Page 233: Operating Specifications

    12.4 Operating Specifications Accounts The number of accounts you can create is set to 100 by default and can be raised optionally to 300. Operators • Number of Operators: 50.
  • Page 234 Index Diagnostics 105, 216 Differential Weighing 57, 58, 175 Access Control 79, 80, 81 Account 18, 32, 34, 44, 54, 64, 79, 81, 82, 83, 85, 86, 87, 88, 89, 90, 91, 93, Energy Star 5, 24 95, 96, 105, 121, 122, 123, 124, 133, accounts 3, 17, 19, 34, 64, 79, 81, 83, Feeder 7, 13, 21, 22, 29, 31, 51, 65, 85, 86, 88, 89, 90, 93, 94, 95, 96, 99,...
  • Page 235 language 125, 143 reports 3, 66, 71, 79, 105, 110, 111, log in 144, 204 134, 216 Re-zero 215 Mail Format 3 Mail Path 7, 200, 202, 210 Scale 223 Mailbox 18, 176 Sealer Bottle 14, 36 Maintenance Processes 204 Sensors 200, 202, 216 Memory 21, 108, 112, 113, 118, 121, session 31, 32, 39, 48, 51...
  • Page 236 A0154026/A - 24/07/2023...

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