Page 1 User Guide Mailing Systems IS-480...
Page 2: Table Of Contents
Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements ..................6 Meet Your Mailing System System Layout ....................11 Accessories ......................14 Control Panel Features ..................17 Connections .....................20 Power Management ..................24 Processing Mail How to Choose a Meter Impression ..............29 Preparing and Starting your Job Run ...............32 Processing [Standard] Mail ................41 Printing [Permit] Mail ..................51...
Page 3 Managing Operators ..................138 Advanced Reporting Functions ..............144 Reports Reports Overview ..................151 Generating a Report ..................154 Processing Activity Data ................156 Mail Processing Data ..................158 Postage Funds Data ..................161 Account Data ....................163 System Data ....................169 Advanced Reporting Reports .................174 myEquipment E-Services E-Services Overview ..................181 Connecting to E-Services ................182 Uploading Statistics ..................185 E-Services available on your System ............186...
Page 4 Managing Postage Rates ................238 Managing Permit Impressions ...............240 Maintaining your Mailing System 10.1 Maintaining the Ink Cartridge ...............245 10.2 Filling and Adjusting the Feeder Sealer ............253 10.3 Cleaning the Mail Path .................255 10.4 Touchscreen Calibration ................259 10.5 Maintenance Processes ................260 Troubleshooting 11.1 Paper Jamming ....................265...
Page 6: Read This First
Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual .........3 Safety Requirements .............6 How to Disconnect your Mailing System ............8...
Page 8: What You Will Find In This Manual
What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols that are used throughout this User Guide to explain the features and functions of your Mailing System.
Page 9 Section 12: Specifications Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.
Page 10 Mixed-Size Feeder Personal Computer Personal Identification Number Postal Security Device (Postage Meter) Canada Post Corporation Weighing Platform...
Page 11: Safety Requirements
Safety Requirements Power Connection Before powering up your Mailing System, please check to ensure the system meets your local AC voltage requirements. For information on power specifications, please refer to the plates at the back of each System component. In addition to checking the power requirements, we also recommend that you: •...
Page 12 Environmental compliance IS Mailing Systems are eco-friendly designs that: • last longer, run cooler and use up to 50% less energy • operate more efficiently, saving you time and money • protect the environment with innovative product and packaging designs. In addition to minimizing our carbon footprint, Neopost Canada also recycles used Ink Cartridges and system components as they reach their end of life.
Page 13 LAN Connections Plugging the right jack in the right socket Your Mailing System uses a LAN (high speed internet connection) to connect to Neopost secure servers. Network/PC LAN (8 wires) Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning.
Page 14: Meet Your Mailing System
Meet Your Mailing Sys- Get to know your Mailing System in this section. System Layout ..............11 Accessories ................14 Control Panel Features ............17 Connections .................20 Power Management .............24 How to Activate Sleep Mode ................25 How to Turn Your Mailing System OFF ............25...
Page 16: System Layout
System Layout Mailing System with dynamic scale Rear Guide-Wall Guides envelopes into the feeder. Mixed-Size Feed Plat- Automatically feeds the system with envelopes of differ- form ent sizes. Prints envelopes (or labels) and controls the Mailing Base System. Allows you to set up job runs and change system settings Control Panel and features as needed.
Page 17 Mailing System without dynamic scale Mixed-Size Feed Plat- Automatically feeds the system with envelopes of differ- form ent sizes. Awake/Sleep button Activates/deactivates Sleep Mode. User Guide Receptacle Stores this User Guide. Label Storage Use this slot to store labels horizontally. Weighing Platform Measures weight of mail pieces.
Page 18 Inside the system base Holds the sealing fluid used to seal envelopes as they Sealer Bottle travel down the mail path. Top Cover Lift from the front to open. Supplies the ink used to print a postage impression on Ink Cartridge an envelope or Label.
Page 19: Accessories
Accessories USB Keyboard (option) Usage A USB keyboard can be connected to the mailing system. This keyboard is a standard personal computer keyboard with an additional touchpad. It allows the input of data to your mailing system. To use the numerical keys, ensure that [Num lock] is activated. You can use the shortcuts listed in the table below Keyboard use NAVIGATION KEYS...
Page 20 Touchpad use The touchpad on the keyboard or a USB mouse plugged into the system allow you to make the same selections or actions as with your finger, using its pointing device. They allow you to do the same selections or actions as with your finger on the touch screen. All the tactile elements can be activated by the pointer.
Page 21 Barcode Scanner (option) This scanner is used: • to identify accounts through barcodes...
Page 22: Control Panel Features
Control Panel Features For details, please see the Control Panel and screen diagram on the flap of the User Guide Cover. Display Areas The control panel has a touch screen so most zones are tactile. Tap a zone to open the corresponding screen.
Page 23 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORTCUT KEYS Postage Funds Accesses the Postage Funds Management Menus. Impression Memor- Accesses pre-set Meter Impressions and Account Memories.
Page 24 Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric 2ABCabc 3DEFdef 4GHIghi 5JKLjkl 6MNOmno 7PQRSpqrs 8TUVtuv...
Page 25: Connections
Connections Connectors Your Mailing System has USB ports that allow you to connect to a printer or a USB memory key. Base Connectors Power Connector Connects to a wall socket COM2/3 Weighing Platform(s) connection COM1 Connects to the Mixed-Size Feeder or the Dynamic Scale LAN Port Neopost secure server, MAS connection USB Ports...
Page 26 Dynamic Scale Connectors COM1 To the Mixed-Size Feed Platform COM2 To the Mailing System Base...
Page 27 Connection Diagram Detail of connections without Dynamic Scale COM1 Feeder to Base connection COM2/3 Base to Weighing Platform(s) connection LAN Port Base to Neopost secure server, MAS connection Detail of connections with Dynamic Scale...
Page 28 COM1 (base) Base (COM1) to Dynamic Scale (COM2) COM2/3 (base) Base (COM2 or COM3) to Weighing Platform LAN Port Base to Neopost secure server, MAS connection COM1 (dynamic scale) Feeder to dynamic scale Power connectors Power connectors are shown in section Connectors on page 20.
Page 29: Power Management
Power Management A LAN connection can only be completed if the LAN cable is connected to the system BEFORE the power cord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution.
Page 30: How To Activate Sleep Mode
How to Activate Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green: the Mailing System is awake and ready for use. Amber: the Mailing System is in Sleep mode. To avoid weighing errors, make sure the weighing device platform is clear when starting the machine.
Page 32: Processing Mail
Processing Mail This section describes how to set up a Job Run. Depending on the type of job you wish to run, you can: • Choose a Meter Impression • Select a Postage Rate • Select a Weighing Method • Activate the Sealing Function •...
Page 33 How to Process [RECEIVED/RECU] Mail ............74 Running [Seal Only] Mail ............75 How to Set [Seal Only] Mail ................76 How to Process [Seal Only] Mail ..............77 3.10 Settings Details ..............78 How to Change Account ................78 How to Select a Postage Rate ...............80 How to Select a Permit Impression ..............84 How to Change the Weighing Mode ..............88 How to Enter the Weight Manually ..............89...
Page 34: How To Choose A Meter Impression
How to Choose a Meter Impres- sion Customizing Your Impression You can choose from a variety of impression types to complete your job runs as needed. You can select a Standard Impression to print postage, a “Received” Impression to print the date on Incoming Mail, or to seal envelopes without printing a Meter Impression.
Page 35 Job Types and Meter Impressions The table below provides details on the types of Meter Impressions you can choose, depending on the type of job you want to run. The column on the right indicates the options available for each type of Meter Impression. If you do not set up any options, the Mailing System will use your Default Impression Settings to complete the impression set-up.
Page 36 Sealing only: [Seal Only] • Turn sealer on (Running [Seal Only] Mail on page 75) Count items by feeding: [Seal Only] • Counter reset • Turn sealer off (Running [Seal Only] Mail on page 75) Count items by weighing: n.a. Specific application (see Piece Counting...
Page 37: Preparing And Starting Your Job Run
Preparing and Starting your Job Run In this section This section recommends a list of mail preparation steps to help you run your mail more efficiently. Mail preparation involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 32)
Page 38: How To Sort Mail
How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows: Mail Type See table Job Types and Meter Impressions on page 30 Outgoing mail with different postage types Canada, US or International Date to correct Amount to correct Permit Mail...
Page 39 Turning On Your System and Starting a Job Run Turning on your system automatically starts a job set up using your Default System Settings. Depending on the Default System Settings you choose: • Access to your system may be open to all Users •...
Page 40: How To Log In And Start A Job
How to Log in and Start a Job To log in as a user: Press to wake-up the system. The system may display one of the following screens: Home Screen [Standard] Login Screen Account Screen...
Page 41 If the following screen is displayed: - Homescreen [Standard]: If this screen is displayed, no other steps are required to start processing mail. Be sure to check that the Default System Settings meet the set up requirements of your job run. - Login Screen: If the Login screen is displayed, enter your PIN code.
Page 42: How To Change A Meter Impression
Selecting a Meter Impression For each stack of mail you have sorted (see Sorting Mail by Type and Task on page 32), you can select the type of Meter Impression you wish to use by following the instructions outlined below. How to Change a Meter Impression Once you are logged in as user: Either:...
Page 43 Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Look at the funds counter at the bottom of the screen, Press and enter 1 to check your funds balance. To add funds, see How to Add Postage Funds page 107.
Page 44: How To Use The Feeder
Using the Feeder The instructions below provide details on how to place a stack of mail in the Feeder. Depending on the Weighing Method you choose to run your mail, you may have to insert your envelopes one by one or place a stack of envelopes in the Feeder. Each stack may contain a mix of envelopes of different thicknesses and sizes.
Page 45 Adjust the side guide for large envelopes. To adjust the guide, push it gently to rest against the envelopes, without pressing. Envelopes flaps must be closed, not nested. Do not try to seal self-adhesive envelopes. Thickness Setting: Depending on the thickness of your envelopes, you may have to adjust the thickness setting of the Feeder.
Page 46: Processing [Standard] Mail
Processing [Standard] Mail In Processing [Standard] Mail Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a [Standard] Meter Impression. Applying Postage for [Standard] Mail Setting Postage for [Standard] Mail The instructions below outline the steps that you need to complete to set up your system to print a Meter Impression.
Page 47 Check or change the Meter Impression Type, if you are not in [Standard] mode. Press to access the Build Impression screen: To change the type of Meter Impression, select Impression type and then select [Standard] in the Type of Impression screen. For more details, see How to Change a Meter Impression on page 37.
Page 48 Additionally, you can also configure your Impression by selecting from options displayed on the Build Impression Screen: Change Imprint left or right: The machine supports Imprint left and Imprint right. These flexible areas allow you to select 2 Slogans. Therefore you can print a Meter Impression with 2 slogans. To select a Slogan, see How to Add or Remove a Slogan on page 92.
Page 49 Select a Weighing Mode Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses a weighing platform or the dynamic scale (if installed) to save time: see Choosing a Weighing Mode on page 85.
Page 50 Setting an Impression Memory for [Standard] Mail To maximize the productivity of your Mailing System, consider using Impression Memories. Impression Memories store your Impression set-up together with the Postage Rate and, if activated, the Account the postage is to be allocated to. To eliminate the set-up of repeated job runs, simply save your job as an Impression Memory, for details please see Using Impression Memories...
Page 51: How To Apply Postage (Running Mail)
How to Apply Postage (Running Mail) In mode Standard Weighing From the [Standard] home screen, to print postage directly on mail pieces: Put the mail piece on the Weighing Platform. The weight of the mail piece is displayed in the Weight area of the screen and the postage amount is updated.
Page 52 If you want to print several identical labels: Press and enter the number of labels. Make sure there is enough labels are available in the label dispenser (see Filling the Label Dispenser on page 102). Press to print the labels. In optional mode Differential Weighing From the [Standard] home screen: Place the stack of mail to process on the Weighing Platform, then follow the instructions...
Page 53 Repeat the previous step for each piece of mail. To quit the process at any time, press When you remove the last object from the Weighing Platform, the Mailing System will ask if you want to print it. You can answer Yes or No.
Page 54 In optional mode Dynamic Weighing Batch Mode Place the mail pieces stack to process on the feeder. For more details, see Using the Feeder on page 39. Press to start processing the set of mail pieces. The system weighs the first mail piece and asks you to confirm the postage amount before applying it to all the mail pieces.
Page 55 The Mailing System applies postage and the mail piece (or label) is sent to the catch tray. When using the Sealer, collect the mail stack in the catch tray and put stack aside to let envelopes dry. To print several identical labels: Press and enter the number of labels.
Page 56: Printing [Permit] Mail
Printing [Permit] Mail In Printing [Permit] Mail Section This section describes the settings required to print a [Permit] Meter Impression. See also • How to Choose a Meter Impression on page 29. Setting [Permit] Mail The procedure below outlines steps required to process mail. •...
Page 57 Press to access the build impression screen and perform the settings that follow. Select the Permit Mail to use. See Selecting a Permit on page 83. Select a weighing mode. Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses a weighing platform or the dynamic scale (if installed) to save time: see Choosing a Weighing Mode...
Page 58 Setting an Impression Memory for [Permit] Mail To set the impression quickly, consider using Impression memories. The Impression memories store impression characteristics together with rates and, if active, charged account. Using Impression Memories on page 95. Processing [Permit] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [Permit] Mail on page 51.
Page 59: How To Process [Permit] Mail
How to Process [Permit] Mail In mode Standard weighing From the home screen: Put the mail piece on the Weighing Platform. The weight of the mail piece is displayed in the Weight area of the screen and the postage amount is updated. Press .
Page 60 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 102). Press to print the labels. In other modes (Manual weight entry , No weight) From the home screen: Press...
Page 61 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 102). Press to print the labels. When using sealer, collect the mail piece stack in the catch tray and put stack aside to let envelopes dry.
Page 62: Date Correction] Mode
[Date Correction] Mode In [Date Correction] Mode Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Date Correction Meter Impression. This type of Meter Impression corrects or advances the date the Meter Impression was printed on the item.
Page 63: How To Set [Date Correction] Mode
How to Set [Date Correction] Mode Required settings: Make sure you are on the home screen of the [Date Correction] type of impression. The home screen indicates the date as illustrated below.
Page 64 To change the type of impression, if you are not in [Date Correction] mode. Press to access the Build Impression screen, and then press [OK] to display the Type of impression screen. To select an option in the screen: Tap the related zone on the screen.
Page 65: How To Process Mail In [Date Correction] Mode
Processing Mail in [Date Correction] Mode To run mail, follow the procedure below after you have completed the steps in Setting [Date Correction] Mode on page 57. Before printing, turn the envelope to print on a free area. How to Process Mail in [Date Correction] Mode To print the new date impression: Press .
Page 66 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 102). Press to print labels.
Page 67: [Postage Value Correction] Mode
[Postage Value Correction] Mode In [Postage Value Correction] Mode Section This section describes the settings required to print a [Postage Value Correction] Meter Impression. Use this Type of impression add postage to the previously printed amount. Amount entered must be outside of Canada Post specified block out range. See also •...
Page 68: How To Set [Postage Value Correction] Mode
How to Set [Postage Value Correction] Mode Required settings: Make sure you are on the home screen of the [Postage Value Correction] type of impression. The home screen indicates the date as illustrated below. To change the type of meter impression, if you are not in [Postage Value Correction] mode.
Page 69 Enter the additional postage amount. From the Home screen: - Begin to type in the amount (keys 1 to 9 or dot). The Amount entry screen is displayed. - Type the amount in and press [OK] to validate and return to the home screen. From the Build Impression screen: - Select the Amount line and press [OK].
Page 70: How To Process Mail In [Postage Value Correction] Mode
Processing Mail in [Postage Value Correction] Mode To run mail, follow the procedure below after you have completed the steps in Setting Postage Value Correction Mode on page 62. How to Process Mail in [Postage Value Correction] Mode To print a Postage Value Correction Impression: Press .
Page 71 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 102). Press to print labels.
Page 72: Printing A Manifest [Statement Of Mailing]
Printing a Manifest [Statement of Mailing] In Printing a Manifest [Statement of Mailing] Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Manifest [Statement of Mailing]. See also •...
Page 73 To change the type of impression, if you are not in [Statement of mailing] mode. Press to access the Build Impression screen and then select [Statement of mailing] in the Type of impression screen. To select an option in the screen: Tap the related zone on the screen.
Page 74 Enter the statement of mailing amount. From the home screen: - Begin to type in the statement of mailing amount (keys 1 to 9 or dot). The Amount entry screen is displayed. - Type the amount in and press [OK] to validate and return to the home screen. From the Build Impression screen: - Select the Amount line.
Page 75: How To Print A Manifest [Statement Of Mailing]
Printing the Manifest (Statement of Mailing) To print the statement of mailing, follow the procedure below after you have completed the sequence in Setting a Manifest on page 67. How to Print a Manifest [Statement of Mailing] To print the statement of mailing: Press and enter the number of labels you wish to print.
Page 76: Printing Incoming Mail With [Received/Recu] Mode
Printing Incoming Mail with [RECEIVED/RECU] Mode In [RECEIVED/RECU] Mode Section This section describes how to use the [RECEIVED/RECU] type of impression, to: • Print the date on incoming mail, and/or • Print 'RECEIVED/RECU' on incoming mail. • Print a slogan. •...
Page 77: How To Set [Received/Recu] Mode Printing
How to Set [RECEIVED/RECU] Mode printing Required settings: Make sure you are on the home screen of the [RECEIVED/RECU] type of impression. The type of impression is indicated at the top of the home screen as illustrated. Check or change the type of meter impression, if you are not in [RECEIVED/RECU] mode.
Page 78 You can also apply this optional setting: You can adjust the print location of your Impression on your envelopes if necessary. Adjusting the print location (Print Offset) is used to compensate for envelopes with a steep edge. See How to Move the Meter Impression (Print Offset) on page 94.
Page 79: How To Process [Received/Recu] Mail
Processing [RECEIVED/RECU] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [RECEIVED/RECU] Mode printing on page 72. How to Process [RECEIVED/RECU] Mail On the [Received] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards.
Page 80: Running [Seal Only] Mail
Running [Seal Only] Mail In Running [Seal Only] Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to run your system in Seal Only Mode. Seal Only Mode is used for: •...
Page 81: How To Set [Seal Only] Mail
How to Set [Seal Only] Mail Main setting: Make sure you are on the home screen of the [Seal Only] type of impression. The type of meter impression is indicated at the top of the home screen as illustrated. Check or change the type of impression, if you are not in [Seal Only] mode Press to access the Build Impression screen: To change the type of impression, select Impression type and then select [Seal...
Page 82: How To Process [Seal Only] Mail
Processing [Seal Only] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [Seal Only] Mail on page 76. How to Process [Seal Only] Mail Press . System motors start running. Insert the mail piece(s) into the mail path against the rear-guide wall, side to be printed facing upwards (see How to Use the Feeder on page 39).
Page 83: Settings Details
3.10 Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account To change accounts: As a user: Tap the Account zone on the screen Press and select the path: Change Account The list of accounts that are available is displayed.
Page 84 Using Barcode Scanner to Change of Account A barcode scanner can be used for “One Click” entry of accounts into your Mailing System.
Page 85: How To Select A Postage Rate
Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 89).
Page 86 Either: Tap the Rate zone on the home screen Press Press and select the path: Rate selection The Rate Selection screen is displayed. On that screen, you can: Press one of the rate buttons 1 to 9 (or type the number) to select the rate or display rate options.
Page 87 Using the Rate Wizard The Rate Wizard is an alternative method of selecting postage rates that will guide you through the rate selection process of all types of mail. Rate Wizard screens • Selecting a Mail Class All Postage Rate Mail Classes loaded in the system are displayed in the list •...
Page 88 Selecting a Permit This section describes the system settings to be selected to print a Permit Mail Meter Impression. When selecting the [Permit Mail] type of impression, a default permit is automatically selected. See also • How to Change the Default Permit Impression on page 215.
Page 89: How To Select A Permit Impression
How to Select a Permit Impression To select a permit impression: From the [Permit mail] home screen: As a user: Tap the Permit zone on the home screen Press on the keyboard and then select Permit number. The Select Permit screen is displayed. To select a permit impression on that screen, you can: - Type the permit number - Select the permit using the arrows.
Page 90 Choosing a Weighing Mode Depending on the accessories and features on your Mailing System, several weighing methods are available. Weighing modes Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below. Using the device...
Page 91 Details on the Weighing Modes All weighing options listed below may not be available in your Mailing System. Check with customer service to see how you can easily add weighing features to your Mailing System via E-services. • Manual Weight Entry In this mode, you enter the weight manually (see How to Enter the Weight Manually on page 89).
Page 92 Changing the Weighing Mode At start-up, the default weighing mode is active. See also • To change the default weighing mode as supervisor, see How to Change the Default Weighing Mode on page 205. • To change the weighing mode according to the type of process you want to run (see Choosing a Weighing Mode on page 85), follow the steps outlined below.
Page 93: How To Change The Weighing Mode
How to Change the Weighing Mode To change the weighing mode from the home screen: Either: Tap zone Weighing mode on the screen Press and select the path: System Settings Weighing Modes The Weighing mode screen is displayed. The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated.
Page 94: How To Enter The Weight Manually
Entering Weight Manually You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform. If this situation occurs, you will need to print the postage amount on a label to stick onto the mail piece.
Page 95 Enter the weight (in _g/ in _lb_oz) and press [OK] to validate. Press to return to the home screen. The home screen displays the Manual Weight Entry icon and the weight entered. Configuring the Meter Impression Depending on the current Type of impression, you can modify the elements printed on mail pieces as follows: •...
Page 96: How To Change The Date
How to Change the Date To change the date that will be printed: Either: Tap the Date zone on the screen Press Press and select the path: Build Impression The Build Impression screen is displayed. Select Date. The Date Advance screen is displayed. On the Date Advance screen, you can configure the printed date as follows: To cancel the date, select No date.
Page 97: How To Add Or Remove A Slogan
Adding a Slogan You can add two slogans to the left of the impression, as illustrated below. How to Add or Remove a Slogan To add or remove a slogan from your Meter Impression: Either: Select the Imprint left or Imprint right zone on the screen Press Press and select the path: Build Impression...
Page 98 Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. See also • Managing Slogan on page 235 Moving the Meter Impression (Print Offset) You can move the impression away from the edge of the envelope when printing on thick envelopes with rounded edges.
Page 99: How To Move The Meter Impression (Print Offset)
How to Move the Meter Impression (Print Offset) To offset your Meter Impression: As a user: Tap the Offset zone on the screen Press and select the path: System Settings Print Offset The Print Offset Mode screen is displayed. Select the offset and press to return Homescreen if necessary.
Page 100 Using Impression Memories Impression memories allow you to create a preset Meter Impression that can include the Postage Rate, a Slogan or a Permit allowing you to recall common jobs from the memory of your Mailing System. In Account-activated configurations, impression memories allow you to assign your postage costs to pre-selected Accounts.
Page 101: How To Use An Impression Memory
How to Use an Impression Memory To use an impression memory: Either: Tap the Impression memory zone on the screen Press Press and select the path: Impression Memories The impression memories list is displayed. Select an impression memory in the list. Press [OK] to validate your selection.
Page 102 Using the Sealing Function Mixed-Size Feed Platform Sealer You can activate or deactivate the Sealing Function as needed. See How to Turn the Sealer On/Off on page 98. The Sealing On / Off icon in the Home Screen indicates the current state of the Sealing Function.
Page 103: How To Turn The Sealer On/Off
How to Turn the Sealer On/Off To turn sealing on/off: On the Control Panel: Select the Sealing Zone on screen ( Press and select the path: System Settings Sealing Select the switch ( ) on the screen to set sealing on or off and then press [OK]. See also - To adjust sealing level, see How to Adjust the Sealing Fluid Flow...
Page 104: Advanced Operations
3.11 Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press...
Page 105: How To Reset Batch Counters
Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset. To produce reports associated to counters, see Reports on page 149. How to Reset Batch Counters To reset a Counter: On the Homescreen display: Select the Reset counter Zone The counter is reset.
Page 106: How To Count Mail Pieces By Weighing
Piece Counting How to Count Mail pieces by Weighing This function uses the Weighing Platform to count a stack of identical mail pieces. To count mail pieces by weighing: As a user: Press and select the path: Piece Counting Press [OK]. Place 10 items on the Weigh Platform and press [OK].
Page 107: How To Fill The Automatic Label Dispenser
Filling the Label Dispenser How to Fill the Automatic Label Dispenser To fill the Label Dispenser: Stack the labels and insert them in the dispenser, the printing side should face to the right with the peel-off tab on the top. Push the block of labels down until you feel the label “click”...
Page 108: Postage Funds Management
Postage Funds Manage- ment This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ................105 Managing Your Postage Funds ........106 How to Check your Postage Funds ..............106 How to Add Postage Funds .................107 Unlocking the PSD (Postal Inspection) ......109 How to Unlock the PSD ................109...
Page 110: Overview
Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the funds (or money) in your Mailing System. The PSD performs all of the postal operations required by Canada Post. To perform these operations, regular connections of your system to Neopost's Postage Servers is required. Check that your Mailing System is connected to a network (see Connections on page 20) and that the connection is properly...
Page 111: Managing Your Postage Funds
Managing Your Postage Funds Checking Your Postage Funds You can check the total postage used and the remaining funds in the PSD at any time. To check that the funds are available to complete your current task. Remaining funds are continuously displayed at the bottom of the home screen (see Control Panel Features on page 17).
Page 112: How To Add Postage Funds
Select the menu path: Funds used/available The screen displays your postage funds as shown below. (Ascending = funds used. Descending = funds available.) Adding Funds You can add funds to your postage meter at any time by completing the steps listed below. In order to complete your transaction, connection of your system to Neopost's postage server is required.
Page 113 If the system asks for a PIN code, enter the code using the keypad and press [OK]. The Funds Screen is displayed. By default, the system displays the value of the previous transaction. Enter the amount of postage to add using the keypad (use C to clear a digit, press C twice to clear the field).
Page 114: Unlocking The Psd (Postal Inspection)
Unlocking the PSD (Postal In- spection) Manual Call Canada Post requires your postage meter (PSD) to periodically connect for a Postal Inspection or audit. If you have not connected your system for a period of 40 days your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal server to unlock the PSD.
Page 116: Managing Accounts And Assigning Rights
Managing Accounts and Assigning Rights This section describes how you can manage your Department Accounts to track Postage Funds usage and/or assign access rights to a variety of functions on your Mailing System. Overview ................113 Account Modes ..............115 Guidelines to Setup an Account ........117 How to Change a Shared PIN Code ............118 Selecting an Account Mode ..........123 How to Display and Change the Account Mode ..........123...
Page 118: Overview
Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function • Control user access with PIN code to the machine: the Access Control function. You can activate these two functions independently.
Page 119 The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a job run. This allows you to protect the system and restrict the usage of your funds. The different access control policies you can implement as the supervisor are: •...
Page 120: Account Modes
Account Modes Account Mode Management Account Mode Management allows you to set up both 'Accounts' and 'Access Control' functions (see Overview on page 113). The table below lists the functional access control for each account mode. Access Control Function Accounts Function No Accounts No Accounts, with Access Control Accounts...
Page 121 'Account Modes' table The table below summarizes the Account Mode options available and the function of each option, on the user and supervisor points of view. Account mode Function Action required to access the system 'No Accounts' No postage tracking Unlimited access to the system No access control 'No Accounts, with...
Page 122: Guidelines To Setup An Account
Guidelines to Setup an Account See also • Account Modes on page 115. Setting up 'No Accounts' Activating the 'No Accounts' Mode provides any user with unlimited access to all Mailing System functions. 'No Accounts' Mode is the default mode of your Mailing System. Activating 'No Accounts' mode •...
Page 123: How To Change A Shared Pin Code
Setting up 'No Accounts, with Access Control' If you want to prevent unauthorized use of the Mailing System and do not want to use accounts, use the 'No Accounts, with Access Control' mode. This Mode requires all users to log into the system by entering a 4 digit security PIN Code at start up. This provides a single PIN code for all authorized users.
Page 124 Setting up 'Accounts' In 'Accounts' mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Mailing System automatically selects it at start up. Activating the 'Accounts' Mode To activate/ deactivate an Account, please see How to Display and Change the...
Page 125 Setting up 'Accounts, with Access Control' Once activated the 'Accounts, with Access Control' Mode provides you with the highest level of security and control of your postage usage. In this mode, users must first enter a 4 digit PIN Code and then select an Account to allocate postage costs to. Users can only change Accounts once they have logged in.
Page 126 'Accounts, with Access Control' Management Menu In 'Accounts, with Access Control' mode: The Account Mode Management Menu allows you to manage your Accounts, the structure of each Account and the Operators assigned to each Account. Creating Operators is the way to create individual user PIN codes: each Operator will have a unique PIN code.
Page 127 Activating Remote Account Management To implement the 'Remote Account Management' Feature: Connect the PC to the Mailing System and start the MAS on the PC: see the diagram in Connectors on page 20 and the MAS user guide. On the Mailing System, activate the mode 'Remote Account Management': see How to Display and Change the 'Account Mode' on page 123.
Page 128: Selecting An Account Mode
Selecting an Account Mode See also • Guidelines to Setup an Account on page 117. How to Display and Change the Account Mode To display and change the Account Mode: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Account Management...
Page 129: Managing Accounts
Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Accounts' • 'Accounts, with Access Control'. Before creating accounts, see Setting up 'Accounts' on page 119 or Setting up 'Accounts with Access Control' on page 120. Creating an Account Structure As supervisor, you can create an account structure that includes: •...
Page 130 Account Information Number of accounts The number of accounts you can create is set to 70 by default and can be increased to 500 if required. Every account includes the following information, which is displayed on the Add account screen: Account summary Account Format...
Page 131 Naming limitation Account names and group names must be unique in the account structure. Additional information See also • About changing the maximum number of accounts, see Account level on page 187. • Printing the current account list: Account List Report on page 163.
Page 132: How To Create A Group Or A Subgroup
Folder Name of a Group or Name of the Parent Group: Root • For a Group: Root. • For a Subgroup: a Group Name. Group Management Follow the steps below to create, modify, activate/deactivate or delete Groups. See also • Group Settings on page 126.
Page 133 Select Add Acct/Group. Select Add Group. The Add group window appears. Enter the Group Name by using the keypad. Select the Group Status (active or inactive). The screen then displays the current status of the Group you have selected. To put the current Group into a Subgroup, select the Folder button, select a group in the list and press [OK].
Page 134: How To View/Edit A Group Or A Subgroup
Editing Groups Follow the steps outlined below to change the Name, the Status and the Parent Group of a Subgroup. How to View/Edit a Group or a Subgroup To view or edit a Group or a Subgroup: As supervisor (see How to Log in as Supervisor on page 192): Press...
Page 135: How To Activate / Deactivate A Group
Activating/Deactivating Groups Follow the steps outlined below to deactivate a Group so that the Accounts, included in the Group, are not visible to users. How to Activate / Deactivate a Group To activate or deactivate a Group Follow the procedure How to View/Edit a Group or a Subgroup on page 129 to edit the Group.
Page 136: How To Create An Account
Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. You can also import a list of accounts. See Importing/Exporting Account Lists on page 136. See also • Account Information on page 125. Creating Accounts How to Create an Account To Create an account activate the mode 'Accounts'.
Page 137 Select Add Acct/Group and then select Add account. The Add account screen is displayed. Enter the account Number and Name using the keypad and press [OK]. Select the Account Status (the button displays the current status: Active or Inactive). Press the screen to change fields. To put the Account into a Group other than 'ROOT', select the Folder button, select a Group or Subgroup in the list and press [OK].
Page 138: How To View / Edit Account Information
Editing Accounts Use the following steps to modify an account name or account status. You can also change the account folder. The account number cannot be edited once it is created. How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 192):...
Page 139 Select each parameter and change it using the keypad (use key [C] to clear characters), and then press [OK]. The Account modification summary screen is displayed. The Budget and Surcharge parameters are only available when Advanced Reporting option is activated. See Budget and Surcharge Preferences on page 146.
Page 140: How To Activate / Deactivate An Account
Activating Accounts This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 133.
Page 141: How To Export An Account List
Importing/Exporting Account Lists You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.
Page 142: How To Import Accounts
Importing Account List To import accounts into your Mailing System, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...
Page 143: Managing Operators
Managing Operators In Account with Access control Mode and as supervisor, you can create up to 50 Operators that each correspond to a PIN code (see Overview on page 113). This section only applies to the Account with Access Control Mode (see Overview on page 113)
Page 144: How To Create An Operator
Operator Management Follow the steps outlined below to create, modify, activate/deactivate or delete operators. See also • Operator Options on page 138. • To print the current list of operators, see Operator List Report on page 168. Creating Operators In order to create an operator you must first set up an 'Accounts, with Access Control' in 'Account Mode Management' Mode.
Page 145 Select Add operator. The Add operator screen is displayed. Enter the options you wish to provide for this operator. You must enter a unique PIN code (4 digit) for each operator. In the Account List screens, select the Accounts (or groups/subgroups) that the operator will be allowed to use.
Page 146: How To Modify An Existing Operator
Modifying Operators Follow the steps listed below to modify operator's name, PIN code, status or assigned accounts. How to Modify an Existing Operator To modify an existing Operator: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Account management...
Page 147: How To Assign Accounts To An Operator
Assigning Accounts to Operators You can define the Accounts Access to each operator, by assigning accounts, groups or subgroups of accounts to the operator. Assigning a group (or subgroup) automatically assigns all the accounts of the group. If you assign a group (or subgroup) to an operator, all accounts you will add afterwards to the group will be automatically assigned to the operator.
Page 148: How To Activate / Deactivate An Operator
Activating Operators The ability to select the status of an operator allows you to create as many operators as you need in advance. Users cannot use deactivated operator PIN codes for new operators. How to Activate / Deactivate an Operator To activate or deactivate an Operator: Perform procedure How to Modify an Existing Operator...
Page 149: Advanced Reporting Functions
Advanced Reporting Functions The Advanced Reporting Functions provide enhanced Account management through a variety of postage usage reports that can be printed, saved or exported to other applications for further analysis. Account Management Enhancements Adding Budgets to Accounts Each account can be upgraded with the following feature options: •...
Page 150 Additional information To take advantage of the Budget and Surcharge option, Accounts must be enabled in your Mailing System (see Account Modes page 115). See also • Advanced Reporting : Options and Updates on page 227 to activate the Advanced reporting functions.
Page 151 Budget and Surcharge Preferences Before you can set budgets and surcharges for an account you first have to activate these features and set the global preferences. Budget and Surcharge functions are only available if the Advanced Reporting option has been downloaded to your Mailing System. Global Preferences The budget of an account is the postage amount that can be charged to this account in a given period of time.
Page 152: How To Activate/Deactivate Budgets And Surcharges
Surcharge Preferences The surcharge preferences are set for each account individually. Preference Range Description Fixed Rate 0.01 to 99 An additional charge that you can allocate to an Ac- count for each job run. The Fixed Rate Surcharge is set a fixed dollar amount that is applied to an Account at the end of each job run.
Page 153: How To Modify The Period Or Start The Day Of Budgets
How to Modify the Period or Start the Day of Budgets Display the Account mode management menu. Select [Budget and Surcharge Mgt]. Modify preferences as needed and press [OK].
Page 154: Reports
Reports This section explains how you can access and print reports for your Mailing System. Reports Overview ..............151 Generating a Report ............154 How to Generate a Report (as a User) ............154 How to Generate a Report (as Supervisor) ..........155 Processing Activity Data ..........156 Mail Processing Data ............158 Postage Funds Data ............161 Account Data ..............163...
Page 156: Reports Overview
Reports Overview Your Mailing System offers a variety of reports that you can view, print or store as needed. Reports include information on system cycle counts, number of pieces processed, postage funds usage, Account Budgets and expenditures. You can also upload basic data to our E-Services Server so that you can view this data online, print a hard copy, save it on a USB key or export it to a variety of PC based applications.
Page 157 Funds Usage Inform- Information on the funds usage in the LSPM Postage Funds ation machine (since the installation of the Usage Report machine). Content is limited to the his- on page 161 tory available in the PSD. Adding Postage All postage refills within a selected peri- Adding Postage od (supervisor only).
Page 158 Budget Consump- Budget consumption of all accounts for Budget Con- tion the current or previous budget period. sumption Report on page 175 Operator Activity Activity (number of items, postage value) Operator Activity of all operators in the machine in a se- Report on page lected period.
Page 159: Generating A Report
Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report (as a User) To generate a Report: As a user:...
Page 160: How To Generate A Report (As Supervisor)
How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report (as a User) on page 154.
Page 161: Processing Activity Data
Processing Activity Data Batch Report A Batch Report displays the number of items processed (or the Batch Counter) and the amount of postage used to process all outgoing mail since the last reset of your counter. The Batch Report only captures items processed with a Standard Meter Impression. Requirements To generate this report, you have to be logged in as a user.
Page 162 Received Batch Data This report displays the batch counter for incoming mail ('RECEIVED/RECU') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] meter impression type to view incoming mail batch counter. Output •...
Page 163: Mail Processing Data
Mail Processing Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later.
Page 164 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
Page 165 Permit Mail Usage Report This report displays permit mail data for a selected period. Requirements • To generate this report, you have to be logged in as a user. • Permit mode must be selected. Output • Screen • USB printer Content Fields Comments...
Page 166: Postage Funds Data
Postage Funds Data Postage Funds Usage Report Displays the total amount of postage used by your Mailing System from the date of installation to the present. The amount of data available to generate this report depends upon the amount of data history that is stored in your Postage Meter. Requirements This report is available as user or supervisor.
Page 167 Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB memory key Content Fields Comments...
Page 168: Account Data
Account Data Account List Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor • The current Account Mode has to be 'Accounts' or 'Accounts, with Access Control'.
Page 169: How To Generate The Account List Report
Output • Printer • USB memory key Content Data The report displays the account structure (tree view with groups/subgroups). For each group/subgroup: • Group/subgroup name • Status. For each account: • Account number • Account name • Status When Advanced reporting is enabled, budget and surcharge data is included in the report.
Page 170 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Accounts' or 'Accounts, with Access Control'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
Page 171 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.
Page 172 Output • Screen • USB printer • USB memory key Content Fields Comments Period Meter Serial number On printed report only. The report displays the hierarchy of groups If, in the period, some items were printed and sub-groups, with the total values per using a mode without accounts (default ac- group and sub-total values per sub-group.
Page 173: How To Generate The Operator List Report
Operator List Report This report displays the operator list with PIN codes. Requirements • To generate this report, you have to be logged in as a supervisor (not as a user). Content Data Comments For each Operator: There is no time period to •...
Page 174: System Data
System Data System Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key Content Fields Meter Impression default settings (Default Slogan, Default Postage Rate). Date advance parameters Postage funds settings (High Value, Low Funds) Connections settings...
Page 175 Base events This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
Page 176 Postage Meter events This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
Page 177: How To Generate A Ip Configuration Report
IP Configuration Report Requirements To generate this report: • you must be logged in as Supervisor • the mailing machine must be connected to the network with LAN Output The IP Configuration Report outputs are: • Label How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report on page 154.
Page 178: How To Generate A Proxy Configuration Report
Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label How to Generate a Proxy Configuration Report To generate a Proxy Configuration Report: Generating a Report on page 154.
Page 179: Advanced Reporting Reports
Advanced Reporting Reports Additional Reports available with the Advanced Reporting Feature When activated, the Advanced Reporting Feature includes the following reporting capabilities: • Budget Consumption: Displays the amount of postage used for of all Accounts with a selected time period. Time periods can be the current Budget period or the previous Budget period.
Page 180 Budget Consumption Report This report displays the budget consumption of all accounts for the current or previous budget period. Requirements • To generate this report, you have to be logged in as a supervisor. Output • Screen • USB Printer •...
Page 181 Operator Activity Report This report displays the activity (number of items, postage value) of all operators in the machine in a selected period. Requirements • To generate this report, you have to be logged in as a supervisor • The account mode has to be 'Accounts, with Access Control'. •...
Page 182 System Activity Report This report displays the activity of the system, presented in hours, for a specified period if time. Requirements • You have to specify the period for the report (Begin date and an End date). Default period : Begin = 1st day of the current month and End = current date. Outputs •...
Page 184: Myequipment E-Services
myEquipment E-Ser- vices myEquipment E-services communicate with Neopost remotely through your Mailing System console. E-Services allow you to update postal rates, download software or feature upgrades, and analyze your system's performance. E-Services Overview ............181 Connecting to E-Services ..........182 How to Call E-Services Manually (as a User) ..........182 How to Call E-Services Manually (as Supervisor) ........183 How to Test the Connection to E-Services ...........184 Uploading Statistics ............185...
Page 186: E-Services Overview
E-Services Overview E-services are a set of value added services that help you to maximize the full potential of your Mailing System. E-Services features and capabilities include: • Ink Management: Our ink management feature maximizes the productivity of your mailing operation by taking the guess work out of managing and ordering ink supplies. Your Mailing System will send an automatic alert via e-mail back to Neopost when your Ink Cartridge is low on ink.
Page 187: Connecting To E-Services
Connecting to E-Services Automatic calls To fully benefit from the convenience and power of E-Services, your Mailing System should permanently be connected to a network connection so that it can link to the E-Services Server automatically whenever required. For the Reports service, the Mailing System automatically connects to the E-Services Server after the end of each month to upload accounting and postal category statistics.
Page 188: How To Call E-Services Manually (As Supervisor)
How to Call E-Services Manually (as Supervisor) To initiate a standard call: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: E-Services Standard Call The Mailing System connects to the server and downloads pending updates (postage rates, slogans, etc.).
Page 189: How To Test The Connection To E-Services
How to Test the Connection to E-Services To ping the server As a user: Press and select the path: E-Services Ping server Or, as supervisor (see How to Log in as Supervisor on page 192): Press and select the path: E-Services Ping server To test the server...
Page 190: Uploading Statistics
Uploading Statistics Uploading Statistics can be an automated call or a manual call that uploads system data to the E-Services Server so that you can generate reports that include the most up-to-date usage figures. You can then view this data online and run reports. Manual uploads can be initiated on demand as needed.
Page 191: E-Services Available On Your System
E-Services available on your System Ink Management Service The Ink Management service sends an electronic message to the E-Services Server when your Ink Cartridge begins to run low on ink. An e-mail message is sent back to Neopost to inform us that you are low on ink. Once we receive the message, we will place a courtesy call to you to inform you that your Ink Cartridge is low on ink.
Page 192 Account level You can upgrade the number of Accounts available on your system at anytime using E-Services. To upgrade the number of Accounts on your system, please contact our Customer Service Centre.
Page 194: Configuring Your Mailing System
Configuring your Mail- ing System This section describes the Configuration Settings of your Mailing System that you can change as needed. Some settings can be changed by any user at anytime. In most cases you must log in as the Supervisor before you can begin to change your system settings. Settings Overview ..............191 Logging in / out as the Supervisor ........192 How to Log in as Supervisor ................192...
Page 195 How to Tare the Weighing Platform (as a User) ...........207 How to Rezero the Weighing Platform ............208 How to Tare the Weighing Platform (as Supervisor) ........208 How to activate / de-activate Checking On Zero Weight ......209 How to activate / de-activate Shipping Application mode ......209 How to set the Shipping Application connection ..........210 How to Set Dynamic Scale High Accuracy Mode ........210 How to Change the GEO Code ..............211...
Page 196: Settings Overview
Settings Overview This section describes two types of settings that are available on your system: • User settings: These are temporary changes to your system settings. They only last as long as the user who applies them is logged in. •...
Page 197: Logging In / Out As The Supervisor
Logging in / out as the Super- visor Log in as supervisor You need to be logged in as supervisor to: • Configure the Mailing System • Change your Default Settings • Manage Accounts and Assign Access Rights • Generate certain reports. When you are logged in as supervisor, only the supervisor menu is available.
Page 198: How To Exit The Supervisor Mode
You can log in as supervisor by directly typing the supervisor PIN code, in place of a regular user PIN code, on Mailing Systems that ask for a PIN code at start-up. Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage.
Page 199: Changing Languages
Changing Languages The User Screens on your Mailing System can be shown in English or French as you require. You can change the language displayed on your system for a particular job run or as a Default Setting. How to Change Languages To change the current language: As a user: Press...
Page 200: How To Change The Default Language Setting
Setting the Default Language You can set the Default Language of your Mailing System by completing the instructions outlined below. How to Change the Default Language Setting To change the Default Language setting: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path:...
Page 201: Enabling/Disabling Sounds
Enabling/Disabling Sounds You can enable or disable the following sounds: • Keys Sounds • Alert Sounds for warnings and errors. How to Enable / Disable Sounds To enable or disable sounds: As a user: Press and select the path: User Preferences Sounds Select Key Sounds/Error Sounds to ON/OFF.
Page 202: How To Change The Default Sound Settings
Setting Default Sounds You can set the default sounds state for user sessions. How to Change the Default Sound Settings To change your Default Sound Settings: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Default user settings Default user pref- erences...
Page 203: Display Settings
Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: User Preferences Contrast Select Increase Contrast/Decrease Contrast to increase or decrease the contrast. The screen updates immediately.
Page 204: How To Change The Display Contrast By Default
Setting Default Display Contrast To change the Default Contrast Setting of your screen follow the instructions outlined below. How to Change the Display Contrast by Default To set the default contrast : As supervisor (see How to Log in as Supervisor on page 192): Press and select the path:...
Page 205: System Time-Outs And Settings
System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out System Time-outs The system time-outs are defined as follows: The period of time the system waits for an envelope to enter the mail path Start after pressing .
Page 206: How To Adjust The Time-Outs
How to Adjust the Time-outs To adjust the time-outs: As a user: Press and select the path: System Settings Time-out Settings The Time-out setting screen is displayed. Select each field and specify the length of each the time-out (Use [C] to clear digits). Press [OK] to exit.
Page 207: How To Change System Time-Outs
How to Change System Time-Outs To change the system time-Outs: As Supervisor (see How to Log in as Supervisor on page 192) Press and select the path: Default user settings Time-out settings The Timeout setting screen is displayed. Select each field and specify the length of each the time-out. Use the [C] key to clear old settings then enter a new value.
Page 208: High Value, Low Funds Warnings And Pin Code
High Value, Low Funds Warn- ings and PIN code Warnings Your Mailing System includes two automatic postage fund warnings to help you manage your postage funds. The High Value Warning is used to alert you that the postage value you have entered is larger than the predefined amount. The High Value warning prevents you from accidentally printing large postage amounts.
Page 209: How To Set The Low-Funds Threshold
How to Set the Low-Funds Threshold To set a low-funds threshold: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Default user settings Funds settings Select the Low funds threshold field. Enter the low-funds warning amount or press [C] and enter 0 to disable the warning function.
Page 210: Weighing Settings
Weighing Settings The weighing settings include: • Setting a default weighing mode used for mailing. • Activating / De-activating the WP Automatic Selection functionality. • Zeroing the weighing platform. • Checking on Zero Weight. • Activating / De-activating Shipping Application. •...
Page 211: How To Activate The Automatic Weight Detection On The Wp
Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing mode to the WP standard weighing by putting a mail piece onto the WP. The WP standard weighing is automatically selected when a weight increase is detected on the WP.
Page 212: How To Zero The Weighing Platform
Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero. To zero the Weighing Platform quickly, press and maintain the key until the weight is reset to zero.
Page 213: How To Rezero The Weighing Platform
How to Rezero the Weighing Platform To re-zero the Weighing Platform: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: System settings Weighing Modes Zero Weigh Plarform Remove all items from the Weighing Platform. Press [OK] to rezero the Weighing Platform.
Page 214: How To Activate / De-Activate Checking On Zero Weight
How to activate / de-activate Checking On Zero Weight To activate/de-activate 'Checking on Zero Weight' function: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Default User Settings System Settings Zero Weight Activation Status The Checking on zero weight screen is displayed.
Page 215: How To Set The Shipping Application Connection
How to set the Shipping Application connection To set the shipping application connection: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Maintenance Advanced network setting Shipping application advanced setting The Shipping Application advanced setting screen is displayed. Enter PC IP address.
Page 216: How To Change The Geo Code
GEO Code The Weighing Platform calculates mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can vary with the altitude and latitude. The correction is made by the geodesic code which may be entered: •...
Page 217 Geodesic map...
Page 218 Geodesic codes...
Page 219: Default Impression Settings
Default Impression Settings The settings of the default impression include: • Default Impression Preferences: sets the Default Postage Rate and the Slogan that is activated automatically each time a User begins to set up a job run. • Automatic Date Advance: allows you to print to a future date on your mail. This is useful if you process mail after the last mail pickup for the day.
Page 220: How To Change The Default Permit Impression
Changing the Default Permit Impression This setting defines the Permit Impression that is automatically activated by your system each time a User begins to set up a Permit Mail Job Run. How to Change the Default Permit Impression To change the default permit impression: As supervisor (see How to Log in as Supervisor on page 192):...
Page 221: How To Change The Default Slogan
Changing the Default Slogan How to Change the Default Slogan To change the default Slogan: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Default User Settings Default Impression Settings Select Imprint Left or Imprint Right. Select the default slogan from the list, or None for no slogan.
Page 222: How To Set The Automatic Date Advance Time
Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a preset time to the next 'working day' date.This is useful if you process mail after the last mail pickup for the day. This ensures that the proper Date of Mailing is printed for the next day’s mail pickup.
Page 223: How To Set The Default Printing Offset
Printing Offset The printing offset is the distance between the right edge of the envelope and the location where the impression will be printed. Moving your Meter Impression may be needed when printing on thick envelopes with rounded edges. You can increase the distance by about 5 mm / 13/64" or 10 mm / 25/64". How to Set the Default Printing Offset To change the default printing offset: As supervisor (see...
Page 224: Impression Memories
8.10 Impression Memories Impression memories allow you to create a preset Meter Impression that can include a Postage Rate, a Slogan and an Account, allowing you to recall common jobs from the memory of your Mailing System (see Using Impression memories on page 95).
Page 225: How To Create An Impression Memory
Managing Impression Memories How to Create an Impression Memory To create an impression memory: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Impression Memory The current list of impression memories is displayed in the Impression memories screen.
Page 226: How To Edit / Modify An Impression Memory
How to Edit / Modify an Impression Memory To edit or modify an impression memory: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Impression Memory Select an impression memory from the list displayed on the screen. Press [OK] to validate.
Page 227: Default Sealing Mode
8.11 Default Sealing Mode You can choose to set up your system to seal every item that passes through the mail path by activating the Default Sealing Mode (ON). The Default Sealing Mode can be deactivated (OFF) at any time to process envelopes that are already sealed. This setting is used only if the Mixed-Size Feeder is connected.
Page 228: Connection Settings
8.12 Connection Settings Connection to the Postage and E-Services Servers To add postage or access myEquipment E-Services, the Mailing System can use the following network connections: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection. LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 229: How To Set Your Lan Preferences
LAN Settings LAN settings can only be completed if your system is connected to the LAN at power-up. How to Set your LAN Preferences To set the the LAN preferences: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Communication settings...
Page 230: Time And Date Management
8.13 Time and Date Management Daylight Savings Time Transitions You can use the procedure below to correct the Mailing System time: • As supervisor: How to Check/Adjust the Machine Time and Date on page 225. Time and Date Setup As time and date are required for postage verification you cannot manually adjust the time and date displayed on your Mailing System.
Page 232: Options And Updates
Options and Updates This section describes how you can upgrade your system by adding optional functions. Overview ................229 How to Access the Options and Updates Menu ..........229 Using the Mailbox ..............230 How to Read Messages (as a User) ............230 How to Read Messages (as Supervisor) ............231 How to Delete Messages (as a User) ............231 How to Delete Messages (as Supervisor) ............232 Managing Options .............233...
Page 234: Overview
Overview You can update your Mailing System by: • Adding new options, such as Differential Weighing, Advanced Reporting or increasing the maximum number of accounts • Updating Postage Rates or downloading additional Permit Mail Indicias • Downloading custom Slogans To update your Mailing System's operating system, see myEquipment E-Services on page 179.
Page 235: Using The Mailbox
Using the Mailbox The mailbox allows you to receive messages on your Mailing System from our Customer Service Centre via the E-Services Server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.
Page 236: How To Read Messages (As Supervisor)
How to Read Messages (as Supervisor) As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to read and press [OK]. Select Delete message to erase the message after you have read it. How to Delete Messages (as a User) As a user: Select...
Page 237: How To Delete Messages (As Supervisor)
How to Delete Messages (as Supervisor) As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message.
Page 238: Managing Options
Managing Options Reviewing the Option List The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Mailing System, please contact our Customer Service Centre or your authorized Neopost Dealer.
Page 239: How To Load New Options
Activating New Options You can activate new options by connecting the Mailing System to E-Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have a new option added to your mailing system. How to Load New Options To activate an option that is ready for downloading on the E-Services server: Check that your Mailing System is connected to a network (see...
Page 240: Managing Slogans
Managing Slogans The Slogans are graphical images you can add to the left hand side of the meter impression. As supervisor, you can: • Display the list of slogans Rename or delete slogans from the list • Download new slogans. The available slogans are automatically downloaded into your Mailing System by connecting the Mailing System to the E-Services server (as user).
Page 241: How To Modify Or Delete A Slogan
Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to remove a slogan from the list. How to Modify or Delete a Slogan To modify or delete a slogan: Display the list of slogans (see How to Display the List of Slogans on page 235).
Page 242: How To Download New Slogans
Downloading New Slogans The procedure below allows you to download new slogans. How to Download New Slogans To download new slogans: Display the list of slogans (see How to Display the List of Slogans on page 235). Select Check for updates. The Mailing System connects to the E-Services server and downloads available slogans.
Page 243: Managing Postage Rates
Managing Postage Rates Your Mailing System uses a Postage Rate file to calculate postage amounts. To ensure that your Postage Rates are always up to date, your Mailing System can: • Display a list of all Postage Rates that are on your system and see which Rate(s) are currently being used •...
Page 244: How To Download A New Rate File
Downloading New Postage Rate Files Follow the instructions outlined below to complete a download of a new Rate File. How to Download a New Rate File To download a new Rate File: Display the Rate File List (see How to Check your Rate File Updates on page 238 above).
Page 245: Managing Permit Impressions
Managing Permit Impressions As supervisor, you can: • Display the list of Permit Impressions currently available on your Mailing System • Add new Permit Impressions using a USB Memory Key • Delete Permit Impressions • Select a Default Permit Impression (see How to Change the Default Permit Impression on page 215).
Page 246: How To Add Or Delete A Permit Impression
Adding or Deleting Permit Impressions You can add or delete Permit Impressions to the machine using a USB memory key as follows. How to Add or Delete a Permit Impression To add a Permit Impression: Display the Permit Impressions list (see How to Display your Permit Impressions List on page 240).
Page 248: Maintaining Your Mailing System
Maintaining your Mail- ing System This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge .........245 How to Display Ink Level and Cartridge Data (as a User) ......246 How to Display Ink Level and Cartridge Data (as Supervisor) .....247 How to Align the Print Heads ...............248 How to Clean the Print Heads Automatically (as a User) ......249...
Page 250: Maintaining The Ink Cartridge
10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Mailing System and contains fluorescent red ink that has been tested and approved by Canada Post. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide high printing quality.
Page 251: How To Display Ink Level And Cartridge Data (As A User)
Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink colour • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. The warranty on the Cartridge has expired once the best before date is reached.
Page 252: How To Display Ink Level And Cartridge Data (As Supervisor)
How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Maintenance Ink Cartridge Ink Catridge Information The Ink Catridge Information screen is displayed.
Page 253: How To Align The Print Heads
Setting the Headset Alignment Aligning the print heads is required if there is an offset between the top and the bottom of the impressions. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads To align the print heads: As supervisor (see How to Log in as Supervisor...
Page 254: How To Clean The Print Heads Automatically (As A User)
Check the printed pattern and press the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned. Cleaning the Print Heads If your Meter Impressions do not look sharp and clear, clean the Print head to restore your print quality.
Page 255: How To Clean The Print Heads Automatically (As Supervisor)
How to Clean the Print Heads Automatically (as Supervisor) To clean the print heads automatically: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Maintenance Ink Cartridge Cleaning process The cleaning starts automatically. Manual Cleaning If automatic cleaning is not sufficient, you can clean the printing heads manually.
Page 256: How To Change The Ink Cartridge
Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position.
Page 257 Lift out the old ink cartridge. Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.
Page 258: Filling And Adjusting The Feeder Sealer
10.2 Filling and Adjusting the Feed- er Sealer Filling the Sealer Bottle The Automatic Feeder uses water for sealing envelopes.For optimum sealing results, using Sure Seal is recommended, but is not mandatory. If the system runs out of sealing fluid during a job run, the system will continue to process your items but your envelopes will not be sealed properly.
Page 259: How To Adjust The Sealing Fluid Flow
Adjusting the Sealing Fuild Flow Before you adjust the sealing fluid flow, make sure that the brushes and sponge are clean (see How to Clean the Brushes and Sponge (Sealer) on page 255). How to Adjust the Sealing Fluid Flow To adjust the sealing fluid flow: Set the fluid flow using the back lever.
Page 260: Cleaning The Mail Path
10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning sealer brushes and sponge • Cleaning feeder belts and rollers • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! How to Clean the Brushes and Sponge (Sealer) To clean the brushes and sponge of the feeder:...
Page 261 Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Clean the sponge and the brush. Re-install the sponge and retainer. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position.
Page 262: How To Clean The Feeder Belts And Rollers
Cleaning the Feeder Belts and Rollers Follow the steps below to clean the belts and rollers of the feeder and of the Dynamic Scale (if installed). How to Clean the Feeder Belts and Rollers To clean the feeder belts and rollers: Open equipment covers;...
Page 263: How To Clean The Mail Path Sensors
Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. Clean the mail path sensors as indicated below on system base, feeder, and optional dynamic scale. How to Clean the Mail Path Sensors To clean the mail path sensors: Use a damp cloth or 70°...
Page 264: Touchscreen Calibration
10.4 Touchscreen Calibration Depending on the pointing device you use on the touchscreen (finger, stylus or other pointing accessory), you may want to calibrate the sensitivity of the touchscreen to improve the screen responsiveness. How to Calibrate the Touchscreen To calibrate the touchscreen: As supervisor (see How to Log in as Supervisor on page 192):...
Page 265: Maintenance Processes
10.5 Maintenance Processes Maintenance process details The maintenance processes listed below are only to be completed at the direction of an authorized Neopost Service Technician. Check that your Mailing System is connected to the LAN before starting. As supervisor (see How to Log in as Supervisor on page 192): Press...
Page 266: How To Run The Installation Wizard
How to Run the Installation Wizard To run the installation wizard: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Maintenance Processes A confirmation message is displayed. Press [OK]. Select Installation process Enter or select the required parameters on each screen and press Next or [OK] until the Finish button appears.
Page 267: How To Run The Registration Update
Updating Registration Check that your Mailing System is connected to the network before starting. How to Run the Registration Update To run the registration update: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Maintenance Processes A confirmation message is displayed.
Page 268: 11 Troubleshooting
11 Troubleshooting This section helps you solve problems you may encounter while using your Mailing System. 11.1 Paper Jamming ..............265 How to Clear Mail Jammed in the Base ............265 How to Clear Mail Jammed in the Mixed-Size Feeder .........267 How to Remove Mail Jammed in the Dynamic Scale ........269 11.2 Label Jamming ..............270 How to Clear a Label Jammed in the Base ..........270...
Page 270: Paper Jamming
11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mail piece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left •...
Page 271 Mixed-Size Feeder Jamming Some envelopes are blocked in the Mixed-Size Feeder. Possible causes Actions • Mail piece is too thick. Unblock the Mixed Size Feeder as indic- • Mail size is incorrect. ated below. • Too many envelopes are on the feed Correct the cause: deck.
Page 272: How To Clear Mail Jammed In The Mixed-Size Feeder
How to Clear Mail Jammed in the Mixed-Size Feeder To clear mail jammed in the Mixed-Size Feeder: Open feeder cover. Push the left of the upper blue release lever to lift up the upper drive assembly. If necessary, lift up the brush release lever.
Page 273 Remove jammed envelopes. Position the brush and push the brush release lever until it snaps into place. Push down on the upper drive assembly until it locks back into position. Close the cover.
Page 274: How To Remove Mail Jammed In The Dynamic Scale
Dynamic Scale Jamming Occasionally envelopes can become jammed in the Dynamic Scale. Possible causes Actions • Mail size is incorrect. Unblock the Dynamic Scale by following • Envelopes are not properly stacked the steps outlined below. on the Feed Platform. Correct the cause: - Mail sizes: see Mail Specifica-...
Page 275: Label Jamming
11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Label- Clear the label as indicated below. Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base To clear a label jammed in the Base: Remove all labels from the dispenser.
Page 276 Using your other hand, remove the jammed label. Release the jam release handle to put the transport belt and wheels back into position.
Page 277: Weighing Problems
11.3 Weighing Problems Weighing Reinit To reinit the weighing platform, press and hold the C key. The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display __g / __lb _._oz indicates a weighing error.
Page 278 You have placed a package on the Press [OK] to clear the error message. platform that is too heavy for the Press the [Rate] key and select a postage rate rate selected. that can accommodate the weight of the pack- age.
Page 279: Diagnostics And System Data
11.4 Diagnostics and System Data Diagnostics allow you to find the possible cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports.
Page 280: How To Access Diagnostic Data
How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of tests.
Page 281 System Data...
Page 282: How To Display Software Data
As Supervisor, you have access to: • The Software Data (Postage Meter#, Loader, OS, PACK, XNDF DATA DELTA, language, variant). • The Hardware (system) Data (P/N of the base and the Postage Merter). • The list of the events occurred in the machine (Base events, Postage Meter events and Server connection history).
Page 283: How To Display The Event Lists
How to Display the Event Lists To display the event lists: As supervisor (see How to Log in as Supervisor on page 192): Press and select the path: Maintenance System info Event list Select the Base events list or the Meter events list or Server connection history. Press [OK] to validate.
Page 284: 12 Specifications
12 Specifications This sections contains the main specifications of your Mailing System. 12.1 Mail Specifications ............281 12.2 Recommended Operating Conditions ......286 12.3 Technical Specifications ..........287 12.4 Operating Specifications ..........288...
Page 286: Mail Specifications
12.1 Mail Specifications Envelope Dimensions Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale). • Dimensions in mm:...
Page 287 • Dimensions in inches: Envelope Weight 3 g / 0.1 oz 907 g / 2 lbs...
Page 288 Envelope Thickness 0.2 mm / 1/64" 10 mm / 25/64"...
Page 289 With the Feeder Envelope Stack Min weight 3 g / 0.1 oz Max weight 907 g / 2 lbs Max height 10 cm / 3 15/16" The Feeder cannot process nested envelopes. Envelope Thickness Max with the Sealer OFF 12.7 mm / 1/2" Max with the Sealer ON 9.5 mm / 3/8"...
Page 290 With the Dynamic Scale Envelope Thickness 0.2 mm / 1/64" 12 mm / 15/32" Envelope Weight 3 g / 0.1 oz 907 g / 2 lbs...
Page 291: Recommended Operating Conditions
12.2 Recommended Operating Con- ditions Temperature and Relative Humidity Your Mailing System should only be operated in the following conditions: Temperature range Ambient temperature: 10°C - 40°C (50°F - 104°F). Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...
Page 292: Technical Specifications
12.3 Technical Specifications Dimensions (Width x Length x Height) • Base: 253 mm x 442 mm x 321 mm / 9 61/64" x 17 13/32" x 12 41/64" • Catch tray: 315 mm x 348 mm x 127 mm / 12 13/32" x 13 45/64" x 5" •...
Page 293: Operating Specifications
12.4 Operating Specifications Envelope Dimensions and Weights • Max. Length: 330 mm / 13" • Max. Width: 254 mm / 10" • Flap max. Height: 76 mm / 3" - Min. Thickness: 0.2 mm / 1/64" - Max. Thickness (Mixed Size Feeder): 12.7 mm / 1/2" - Max.
Page 294 Dynamic Scale Range • Resolution in dynamic weighing mode: 1g / 0.04 oz. Dynamic Scale Speed • In weighing mode: 90 pieces/minute • In no-weighing mode: 150 pieces/minute. Accounts The number of accounts you can create is set to 70 by default and can be raised optionally to 500.
Page 295 Index Cartridge 246 Catch tray 287 access control 114, 115, 116 Catch Tray 12 Access Control 113, 115 Changing Accounts 3 account 17, 45, 78, 113, 116, 119, 120, Checking on Zero Weight 205 125, 126, 133, 135, 136, 144, 146, 147, control panel 17 151, 163, 165, 166, 168, 175, 176 Control Panel 11, 17, 29, 106...
Page 296 Mail Path 266 mailbox 230 generate 3, 105, 151, 154, 156, 157, Mailbox 17, 230 159, 160, 163, 168, 169, 170, 171, 172, maintenance processes 260 173, 175, 176, 274 Manifest 30, 67, 70 Generate 192 Manual Weight Entry 85, 86 Manual Weight Entry mode 272 memory 20, 154, 158, 159, 162, 163, impression memories 95...
Page 297 Postal Security Device 4 task 3, 32 power 6, 7, 24, 182 Task 32, 37 Power 20, 23, 200, 251, 287 text 136 POWER 255 Thickness 288 Print offset 30 time 4, 7, 24, 29, 32, 109, 120, 146, Print Offset 17 151, 168, 174, 177, 181, 191, 200, 214, Processing Mail 3, 191 215, 225, 260...
Page 298 4147693N/E - 28/01/2020...

quadient IS-480 User Manual

Table of Contents

2 Meet Your Mailing Sys- Tem

3 Processing Mail

How to Choose a Meter Impression

Preparing and Starting Your Job Run

Processing [Standard] Mail

Printing [Permit] Mail

Date Correction] Mode

[Postage Value Correction] Mode

Printing a Manifest [Statement of Mailing]

Printing Incoming Mail with [RECEIVED/RECU] Mode

Running [Seal Only] Mail

Settings Details

Advanced Operations

4 Postage Funds Manage- Ment

4 Postage Funds Management

Overview

Managing Your Postage Funds

Unlocking the PSD (Postal Inspection)

5 Managing Accounts and Assigning Rights

Overview

Account Modes

Guidelines to Setup an Account

Selecting an Account Mode

Managing Accounts

Managing Operators

Advanced Reporting Functions

6 Reports

Reports Overview

Generating a Report

Processing Activity Data

Mail Processing Data

Postage Funds Data

Account Data

System Data

Advanced Reporting Reports

7 Myequipment E-Ser- Vices

7 Myequipment E-Services

E-Services Overview

Connecting to E-Services

Uploading Statistics

E-Services Available on Your System

8 Configuring Your Mail- Ing System

8 Configuring Your Mailing System

Settings Overview

Logging in / out as the Supervisor

Changing Languages

Enabling/Disabling Sounds

Display Settings

System Time-Outs and Settings

High Value, Low Funds Warnings and PIN Code

Weighing Settings

Default Impression Settings

Impression Memories

Default Sealing Mode

Connection Settings

Time and Date Management

9 Options and Updates

Overview

Using the Mailbox

Managing Options

Managing Slogans

Managing Postage Rates

Managing Permit Impressions

10 Maintaining Your Mail- Ing System

10 Maintaining Your Mailing System

Maintaining the Ink Cartridge

Filling and Adjusting the Feeder Sealer

Cleaning the Mail Path

Touchscreen Calibration

Maintenance Processes

11 Troubleshooting

Paper Jamming

Label Jamming

Weighing Problems

Diagnostics and System Data

12 Specifications

Quick Links

Chapters