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quadient iX-7PRO Series User Manual

quadient iX-7PRO Series User Manual

Mailing systems with imeter postage meter

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User Guide

Mailing Systems

with iMeter

Postage Meter

TM

iX-7PRO Series

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Summary of Contents for quadient iX-7PRO Series

Page 1 User Guide Mailing Systems with iMeter Postage Meter iX-7PRO Series...
Page 2: Table Of Contents
Table of Contents Safety information Safety Requirements .......................3 Emergency Stop .........................7 Symbols Used ........................8 Meet Your Mailing System System Layout .........................11 Accessories ........................16 Control Panel Features ....................19 Connections ........................23 Power Management ......................26 Processing Mail Preparing and Starting your Work Session ............31 Choosing Stamp Type ....................35 Processing Examples ....................41 Printing [Permit] Mail ....................71...
Page 3 Overview .........................149 Access Control ......................150 Account Modes ......................155 Managing Accounts ....................162 Creating Accounts .......................168 Managing Groups ......................172 Import Export Accounts .....................179 Managing Operators ....................184 Account/Operator Reports ..................190 6.10 Advanced Reporting Functions ................195 6.11 Change Current Account ...................199 Rates Managing Postal Rates ....................348 Rates ..........................208 Reports Generating a Report ....................219...
Page 4 10.10 Connection Settings ....................313 10.11 Time and Date Management .................318 Options and Updates 11.1 Options and Updates Process ................323 11.2 Using the Mailbox ......................324 11.3 Managing Options .....................329 11.4 Managing Custom Text Messages ..............331 11.5 Managing Slogans ....................340 11.6 Position Slogan/Text ....................346 11.7 Managing Postal Rates ...................348 11.8...
Page 6: Safety Information
Safety information This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. Safety Requirements ..............3 How to Disconnect your Mailing System ..............6 Emergency Stop ................7 How to Enable an Emergency Stop ................7 Symbols Used ................8...
Page 8: Safety Requirements
Safety Requirements Power Connection Before connecting, check whether the mailing system is suitable for the local AC power voltage (110V - 60Hz). THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact. •...
Page 9 Environmental Compliance A program is implemented for the recycling of worn mailing systems and systems at the end of their lifetime. Contribute in a responsible way to environmental protection by consulting your retailer’s website or by contacting them directly. CE Compliance CE marking is a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA).
Page 10 General Safety • Before using your mailing system, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your mailing system. •...
Page 11: How To Disconnect Your Mailing System
Network/PC LAN Cable pictured above Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning. • Do not install LAN connectors in a wet location. •...
Page 12: Emergency Stop
Emergency Stop How to Enable an Emergency Stop To stop the run process immediately: Press...
Page 13: Symbols Used
Symbols Used Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations. TIP: advice to help save you time when processing your mail.
Page 14: Meet Your Mailing System
Meet Your Mailing System Get to know your mailing system in this section. System Layout ................11 Accessories ..................16 Control Panel Features .............19 Connections .................23 Power Management ..............26 How to Turn the Mailing System to Sleep/Soft Off Mode .......26 How to Turn the Mailing System to Off Mode ............27...
Page 16: System Layout
System Layout Mailing System overview Mailing System without dynamic scale...
Page 17 Automatically feeds the system with envelopes of Mixed-Size Feeder different sizes. Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the mailing System Base system. Weighing Platform Measures the weight of mail pieces. Control Panel Allows you to control the mailing system.
Page 18 Automatically feeds the system with envelopes of Mixed-Size Feeder different sizes. Automatically measures the weight and dimensions Dynamic Scale of mail pieces to dynamically change postage after feeding. Auto Label Dispenser Contains labels to be printed. Prints envelopes (or labels) and controls the mailing System Base system.
Page 19 Catch Tray Receives mail pieces after processing. Label Storage Use this slot to store labels horizontally.
Page 20 Inside System Base Postal Security Device Postage meter. Stores postage funds and tracks (PSD) postage usage. Cover Lift from the front to open. Ink Cartridge Prints the postal imprint on envelopes.
Page 21: Accessories
Accessories USB Keyboard (Optional) Usage A USB keyboard can be connected to the mailing system. This keyboard is a standard personal computer keyboard with an additional touchpad. It allows the input of data to your mailing system. To use the numerical keys, ensure that [Num lock] is activated. You can use the shortcuts listed in the table below.
Page 22 Touchpad use The touchpad on the keyboard or a USB mouse plugged into the system allow you to make the same selections or actions as with your finger, using its pointing device. They allow you to do the same selections or actions as with your finger on the touch screen.
Page 23 Report Printer (Optional) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information, about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (Optional) This scanner is used: •...
Page 24: Control Panel Features
Control Panel Features Display Areas The control panel has a touch screen so most zones are tactile. Tap a zone to open the related screen. Rate and Services Indicates the current rate and services selected. Date Displays the date that will be printed.
Page 25 Postage Indicates the amount to be printed on the envelope. Weight Current weight used to calculate postage amount. Mailbox Indicates unread messages in message box. Imprint Memory Displays selected imprint memory when applicable. Account Displays account currently selected. Counts the envelopes or labels printed since the last Item Counter counter reset.
Page 26 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. SHORTCUT KEYS Accesses funds management (including adding Funds funds). Imprint Accesses preset stamp and account memories. Memories These presets are managed by the supervisor.
Page 27 Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric Custom text 2ABCabc 2ABC 3DEFdef 3DEF 4GHIghi 4GHI 5JKLjkl 5JKL 6MNOmno 6MNO 7PQRSpqrs 7PQRS 8TUVtuv 8TUV 9WXYZwxyz 9WXYZ .
Page 28: Connections
Connections Connectors Your Mailing System has USB ports that allow you to connect to a printer or a USB memory key. Base Connectors Power Connector To wall socket, feeder or dynamic scale USB Port Type B To connect PC COM2/3 To Weighing Platform(s) COM1 To mixed-size feeder or dynamic scale...
Page 29 Dynamic Scale Connectors COM1 To the Mixed-Size Feeder COM2 To the Mailing System Base Connection Diagram Your Mailing System has LAN ports that allow you to connect to the LAN and access Online Services.
Page 30 Detail of Connections Without a dynamic scale With a dynamic scale COM1 (base) Base (COM2 or COM3) to Weighing Platform Wall Socket Power Source COM2/3 (base) Base (COM1) to Dynamic Scale (COM2) COM1 (dynamic scale) Feeder to dynamic scale...
Page 31: Power Management
Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your mailing system is an Energy Star®...
Page 32: How To Turn The Mailing System To Off Mode
To change the period of time after which the mailing system switches to 'sleep' mode, see How to Change System Time-outs. Press (at the top right corner of the control panel). - A short press on the sleep/on/soft off mode button sets the machine to sleep mode.
Page 33 Turn off your mailing system. The circle (or O) indicates the system is off.
Page 34: Processing Mail
Processing Mail This section describes how you can run mail: choosing a type of stamp, selecting a rate and weighing method, activating sealing and so on, depending on the type of process you need to apply to your mail. Preparing and Starting your Work Session .......31 How to Sort Mail ......................31 How to Log in and Start a Work Session .............32 Choosing Stamp Type ..............35...
Page 35 How to Use an Imprint Memory ................129 How to Change Account ..................199 How to Change Account with a Barcode Scanner .........200 How to Use Standard Weighing ................90 How to Enter the Weight Manually ................91 How to Use Differential Weighing ................93 How to Use Differential Weighing Automatic Label ........95 How to Use Dynamic Weighing ................97 How to Use Dynamic Weighing Batch Mode .............98...
Page 36: Preparing And Starting Your Work Session
Preparing and Starting your Work Session Preparation Steps These preperation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 31). •...
Page 37: How To Log In And Start A Work Session
Accounts to allocate costs to (only if you have to select an account at login, see Settings on page 85). Rates to apply and services to add. Physical characteristics. Separate mail pieces that exceed the weight, size or thickness allowed in the system mail path (see Mail Specifications on page 549).
Page 38 Press to wake-up the system. The system may display one of the following screens: Home screen [Standard] Login Screen Account Screen...
Page 39 If the following screen is displayed: - Home Screen [Standard]: If this screen is displayed, no other step is required to navigate through the system. - Login Screen: If the login screen is displayed, enter your PIN code. - Account Screen: If the account screen is displayed, select your account as follows: - Use up and down arrows (use double arrows to scroll list) and press [OK] to validate.
Page 40: Choosing Stamp Type
Choosing Stamp Type Type of Process and Type of Stamp The table below indicates the type of stamp to choose, depending on the type of process you want to apply to each set of mail. The column on the right indicates the options available for each type of stamp. If you do not set any parameter, the mailing system uses default values.
Page 41 Type of process Type of stamp Available Stamp options Applying postage to outgoing [Standard] • Rate mail • Weight (Printing Standard • Date format Mail on page 41) • Text (optional) • Slogan (optional) • Print offset (optional) • Sealing on or off Sending Prepaid mail: [Permit Mail] •...
Page 42: How To Change The Current Type Of Stamp
Customizing Your Stamp When processing mail you will be required to select the 'Type of stamp' you need. For example, you can select “Standard” to print postage, or “Received” to print the date on incoming mail, or “No printing” for seal only applications. For each 'Type of stamp' you select, the mailing system displays all the specifications - and only those specifications - for the type of process you will use.
Page 43 Either: Press Press and select: Customize Stamp The Customize Stamp screen is displayed. Select Stamp type. The Type of stamp screen is displayed. Select the type of stamp in the list and press [OK]. The Customize stamp screen is updated and displays the menu items that allow you to modify the stamp options.
Page 44: How To Use The Feeder
Using the Feeder The procedure below describes how to place a stack of mail pieces in the Hopper. Depending on the weighing method you choose to run mail, you may have to insert the envelopes one by one or place a stack of envelopes in the hopper. Each stack may mix envelopes of different thickness and size.
Page 45 Adjust the side guide for large envelopes. To adjust the guide, push it gently to rest against the envelopes, without pressing. Envelopes flaps must be closed, not nested. Do not try to seal self-adhesive envelopes. Thickness Setting: The feeder have 2 thickness settings that you can use according to the envelopes you have to process.
Page 46: Processing Examples
Processing Examples Standard mail To apply Postage for [Standard] mail, follow the settings below. How to Set Postage for [Standard] Mail The procedure below outlines steps in a recommended sequence to process your mail. • As mail requirements quickly vary, some settings may not be necessary, or their order may vary.
Page 47 Check or change the type of stamp, if you are not in [Standard] mode. Press to access the Customize stamp screen: To change the type of stamp, select Stamp type and then select [Standard] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 37.
Page 48 Additionally, you can configure stamp elements from the Customize stamp screen as follows: Change Imprint left or right: The machine supports Imprint left and Imprint right. These flexible areas allow you to select Slogan or Text. Therefore you can print a stamp with: - One slogan and one text: - Two texts: - Two slogans:...
Page 49 Select a rate and add services. Press to open the Rate selection screen. Type a rate number to select a rate or display new rate options. - Select Rate History to choose a recently selected rate. - Select Rate wizard to choose rate options in lists (includes rates not shown on rate selection screen).
Page 50: How To Process [Standard] Mail
You can also apply the following optional setting(s): Move the stamp away from the envelope edge for thick envelopes: see How to Move the Stamp (Print Offset) on page 123. Close envelopes using the feeder sealer: see Using the Sealing Function on page 109.
Page 51 Remove the envelope from the WP and insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label.
Page 52 To print the stamp, insert the mail piece into the base against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 549.
Page 53 Remove the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen, starts motors and prints the label automatically. If you inadvertently remove more than one item from the WP, replace removed items on WP before weight stabilization to avoid printing label (about 1.5 seconds).
Page 54 In other modes (Manual Weight Entry , no weight ...): From the [Standard] home screen: Press . System motors start running. Insert the envelope into the mail path against the rear-guide wall, side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label.
Page 55: How To Add Insurance
How to Add Insurance You can add insurance coverage for your mailpieces to protect against loss or damage. Insurance fees are based on the item’s declared value. There are limitations for insuring some products and certain items. Some types of mail classes may include insurance in the price of service.
Page 56 Select Insurance [8]. Enter the dollar amount to insure your shipment for. Press the [OK] button twice to save and exit to the home screen. The total cost is now displayed on the screen.
Page 57: Dimensional Weighing - Automatic
Dimensional weighing - Automatic USPS & Dimensional Weighing When processing items using: • Priority Mail • Priority Mail Express • Parcel Select • Retail Ground The USPS is adopting DIM weight pricing. Dimensional weight involves factoring the box size into pricing. If the dimensional weight exceeds the actual weight, the shipping rate is based on the dimensional weight instead.
Page 58 From the home screen (using the Priority mail class), place the item on the scale. The system will prompt for the destination ZIP Code. Using the numeric keys enter the zip code. The display will prompt you to select the basic shape of the item. Select Parcel for a rectangular-shaped parcel and Non-rectangular for all other items.
Page 59 The display will prompt you to enter the dimensions of the item. Use the numeric keys to enter the dimensions. The prompts may vary depending upon what shape was selected. The display will display the entered dimensions. Select Next. The display will display the rate selection screen. Select Next. The display will show the postage, process as normal.
Page 60: How To Print Meter Tape Strips
How to Print Meter Tape Strips The mailing system allows you to print adhesive meter tapes for mail pieces that are a too big to fit through the machine. Press and enter the number of postage meter tape strips. Make sure there are enough postage meter tape strips are available in the label dispenser.
Page 61 Place your mail piece on the weighing platform and select your rate (make sure that standard weighing type is selected). Press the green button to print labels. Peel the postage meter tape strips of its backing and apply it to your mail piece.
Page 62: How To Process Certified Mail
How to Process Certified Mail The USPS offers several Confirmation Services to assure postal customers of the delivery of their parcels. To track parcels, the USPS must be able to uniquely identify each one with a label. • Not all mail classes may offer Certified. •...
Page 63: How To Process E-Certified Mail
Press the [OK] button to save and exit to the home screen. The cost of 1st Letter Cert is now displayed on the screen. How to Process E-Certified Mail The USPS offers several Confirmation Services to assure postal customers of the delivery of their parcels.
Page 64 Select Extra Services [9]. Select E-Services [4]. Select eCertified [3].
Page 65 Enter the destination ZIP Code. Enter an e-Confirmation Sender ID. (Optional) Select [3] for eCertified, [4] for Return Receipt, [5] for eReturn Receipt. (Optional) Press the [Finish] button to save and exit to the home screen.
Page 66: How To Process International Mail
How to Process International Mail The mailing system allows you to process items for international mailing by selecting the appropriate country when processing. For this example we will be processing an International First Class Letter to Great Britain. One common mistake is to look for England or United Kingdom instead of Great Britain when selecting the country.
Page 67: How To Process A Postcard
Select the destination country by entering the country number or by selecting the country from the list. Press the [OK] button to save and exit to the home screen. The cost of International is now displayed on the screen. How to Process a Postcard The mailing system allows you to process Postcards by selecting the appropriate mail class when processing.
Page 68 Select Rate Wizard. Select First Class [1]. Select Domestic [1].
Page 69 Select Postcard [4] and press the [Next] button to select Service. Press the [Next] button to display Summary.
Page 70 Press the [Finish] button to exit to the home screen. The cost for mailing you postcard is now displayed and you are ready to print. How to Enter the Weight Manually Entering Weight Manually You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform.
Page 71 Select Manual Weight Entry. The Manual Weight Entry screen is displayed. Enter the weight (first lb then oz) and press [OK] to validate. Press to return to the home screen. The home screen displays the Manual Weight Entry icon ( ) and the weight entered.
Page 72: How To Set [Received] Mode Printing
How to Set [Received] Mode printing This section describes how to use the [Received] type of stamp, to: • Print the date on incoming mail. • Print 'Received' on incoming mail. You must begin with selecting the Type of stamp to gain access to the corresponding parameters and be able to run mail.
Page 73 Check or change the type of stamp, if you are not in [Received] mode. Press to access the Customize stamp screen: To change the type of stamp, select Stamp type and then select [Received] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 37.
Page 74: How To Set [No Printing] Mail Processing
Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is sent to the catch tray. How to Set [No Printing] Mail processing This section describes how to use the [No Printing] type of stamp, for: •...
Page 75 Check or change the type of stamp, if you are not in [No printing] mode. Press to access the Imprint screen: To change the type of stamp, select Stamp type and then select [No printing] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 37.
Page 76: Printing [Permit] Mail
Printing [Permit] Mail Please contact your Customer Service when you use this feature. How to Set Postage for [Permit] Mail Required settings: Check that you are in the [Permit] Type of stamp. If not, see section Selecting the Type of Stamp on page 35.
Page 77 Select the Permit Mail to use. See Selecting a Permit on page 89. Select a weighing type (if you did not enter any amount). Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses a weighing platform or the dynamic scale (if installed) to save time: see Choosing a Weighing Type on page 90.
Page 78: How To Process [Permit] Mail
How to Process [Permit] Mail In mode Standard weighing ( From the home screen: Put the mail piece on the Weighing Platform. The weight of the mail piece is displayed in the Weight area of the screen and the postage amount is updated. Press .
Page 79 Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 112). Press to print the labels. In optional mode Differential weighing ( From the home screen: Place the stack of mail you want to process on the weighing platform, and then follow the instructions on the screen or the steps below.
Page 80 Repeat the previous step of each piece of mail. To quit the process at any time, press When you remove the last object from the WP, the Mailing System asks if you want to print it. You can answer Yes or No. This allows you to use a mail basket without having to declare a tare on the WP.
Page 81 From the Home Screen: Place the items you want to process into the hopper. For more details, see Using the Feeder on page 39. Press to start processing your items. The system will print the stamps and send the items to the catch tray. In optional mode Dynamic weighing batch-mode ( From the home screen: Place the items you want to process into the hopper.
Page 82 Insert the envelope into the mail path against the rear-guide wall, side to be printed facing upwards. If mail piece is bigger than mail path maximum thickness (see Mail Specifications on page 549), press before you press to print a label. The label is printed at once.
Page 83: Mail Corrections
Mail Corrections How to Set [Amount Correction] Mode printing A postage amount that is too low can be corrected. The sequence is identical to Re-Dating Mail, except that the postage must be set to the desired additional amount. If you have a mail piece that has been stamped with a postage amount that is not the correct, you must correct the postage amount before mailing.
Page 84 Check or change the type of stamp. Press to access the Customize Stamp screen: To change the type of stamp, select Stamp type and then select [Amount Correction] in the Type of stamp screen. For more details, see How to Change the 'Current Type of Stamp' on page 37.
Page 85 Select Amount and enter the desired amount. From the home screen: Begin to type in the statement of mailing amount (keys 1 to 9 or dot). The Amount entry screen is displayed. - Type the amount in and press [OK] to validate and return to the home screen. From the Customize stamp screen: - Type the amount in and press [OK] to validate.
Page 86: How To Set [Redate] Mode Printing
Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is sent to the catch tray. How to Set [Redate] Mode printing If you have a mail piece that has been stamped with a date that is not the actual date you are mailing the piece, you must “Redate”...
Page 87 Required settings: Make sure you are on the home screen of the [Redate] type of stamp. The type of stamp is indicated at the top of the home screen as illustrated.
Page 88 Check or change the type of stamp. Press to access the Customize Stamp screen: To change the type of stamp, select Stamp type and then select [Redate] in the Type of stamp screen. For more details, see How to Change the Current 'Type of Stamp' on page 37.
Page 89 Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards. The Mailing System applies the imprint and the mail piece is sent to the catch tray.
Page 90: Settings
Settings Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". To change accounts: As a user: Select the account you want to use and the selected account is automatically...
Page 91 Press to return to the home screen. The current account number is displayed. How to Change Account with a Barcode Scanner • Before using a barcode scanner with the system, it must be setup and configured by a service technician. •...
Page 92 If not already done, connect the barcode scanner to the mailing system via a USB port. The list of accounts barcodes that are available is typically placed near the mailing system. Select the account you want to use and scan.
Page 93 The current account number is displayed. How to Select a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 91).
Page 94: How To Select A Permit
On that screen, you can: Press one of the rate buttons (or type the number) to select the rate or display rate options. Press Rate History to select a recently selected rate or Rate wizard to build your rate with the wizard. Follow the instructions on screen and, once you have chosen the rate and services, press [OK] to validate your selection.
Page 95: How To Use Standard Weighing
To select a permit on that screen, you can: - Type the permit number - Select the permit using the arrows. Press [OK] to validate your selection and return to the Customize stamp screen. Choosing a Weighing Type Depending on the accessories and features on your Mailing System, several weighing methods are available.
Page 96: How To Enter The Weight Manually
From the Manual Weighing Home Screen place an item on the scale. The mailing system switches to Standard Weighing. The default mail class is displayed. You remove the mail piece from the scale and run the mail piece through the mailing system. The display shows "Printing in progress".
Page 97 Select the postal rate. To select a rate, see How to Select a Rate on page 208. Either: Select Manual Weight Entry. The Manual Weight Entry screen is displayed. Enter the weight (first lb then oz) and press [OK] to validate.
Page 98: How To Use Differential Weighing
Press to return to the home screen. The home screen displays the Manual Weight Entry icon ( ) and the weight entered. How to Use Differential Weighing Differential Weighing (optional) This mode speeds up the weighing process and increases your efficiency: all the mail pieces are stacked together on the Weighing Platform.
Page 99 Tap the Weighing type zone on the home screen. The Weighing type screen is displayed. Select Differential Weighing type The Weighing type is changed to Differential Weighing. Place the mail piece on Weighing Platform.
Page 100: How To Use Differential Weighing Automatic Label
As you remove each piece the weight and selected rate and services is displayed for the piece that is removed. Run the piece through the mailing system to be stamped with the indicia. How to Use Differential Weighing Automatic Label Differential Weighing Automatic Label (optional) This mode is identical to Differential Weighing except that the system automatically...
Page 101 Select Differential Weighing Automatic Label type The Weighing type is changed to Differential Weighing Automatic Label. Place the mail piece on Weighing Platform. As you remove each piece the weight and selected rate and services is displayed for the piece that is removed.
Page 102: How To Use Dynamic Weighing
Press [Start] to print the label. How to Use Dynamic Weighing Dynamic Weighing In this mode, you place all the items at the Feeder Entrance whatever their size (within the system limits). The system automatically assesses the weight and size of each item and applies postage as each piece goes along the mail path at high speed.
Page 103: How To Use Dynamic Weighing Batch Mode
Place all the items at the Feeder Entrance The system automatically assesses the weight and size of each item and applies postage as each piece goes along the mail path at high speed. Run the piece through the mailing system to be stamped with the indicia. How to Use Dynamic Weighing Batch Mode Dynamic Weighing Batch Mode In this mode, you place a stack of identical items at the Feeder Entrance.
Page 104 Select Dynamic Weighinghing Batch Mode The Weighing type is changed to Dynamic Weighing Batch Mode. Place a stack of identical items at the Feeder Entrance. The system automatically assesses the weight and size of the first item and applies the same postage to all items at very high speed. Run the piece through the mailing system to be stamped with the indicia.
Page 105 Configuring the Stamp Depending on the current Type of stamp, you can modify the elements printed on mail pieces as follows: • Changing printed date • Adding a pre-loaded Slogan to the left of the stamp • Adding a custom text to the left of the stamp (you must first create it in supervisor mode, see How to Add a New Text Message on page 334)
Page 106 On the Date screen, you can configure the printed date as follows: To cancel the date, select No date. To cancel the day in the date, select No day. To choose another day, select the corresponding item in the list. icon indicates the current selection.
Page 107 How to Add (or Cancel) a Text on the Stamp To add a text to the stamp, or to cancel the text: Either: Tap the Imprint left or Imprint right zone on the home screen Press Press and select the path: Customize stamp Select Imprint left or Imprint right option on the Customize stamp screen.
Page 108 Select Text list. The Select text screen is displayed. Select the desired text in the list or select None for printing no text. icon indicates the current selection. The Customize stamp screen is displayed with updated parameters (home screen: press See also •...
Page 109 How to Add (or Cancel) a Slogan on the Stamp To add a slogan to the stamp or cancel the a slogan: Either: Select Imprint left or Imprint right option on the Customize stamp screen.
Page 110 Select Slogan list. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. The Customize stamp screen is displayed with updated parameters (home screen: press See also •...
Page 111 How to Move the Stamp (Print Offset) You can move the stamp away from the edge of the envelope when printing on thick envelopes with rounded edges. 1 - Imprint printing offset To add an offset to the stamp position: As a user: The Print position setting screen is displayed.
Page 112 From the [Standard] home screen: Press Press and select the path: Customize stamp The Customize stamp screen is displayed. Select [Standard] in the Type of Stamp screen and press [OK]. Select Imprint Test in Customize Stamp screen. The Imprint Test screen is displayed.
Page 113 Press [OK] to test imprint. Imprint Test as below: A message is displayed: "Check your imprint." - If your setting are not correct, press "OK" to do again. - Else if your imprint quality is bad, press "Cleaning" to clean the cartridge. How to Use an Imprint Memory Imprint Memories allow you to create a preset memory that can include the rate, custom text, slogan and date mode for the Type of stamp you would like to use.
Page 114 Either: The imprint memories list is displayed. Select an imprint memory in the list. Press [OK] to validate your selection. The imprint memory zone (Mem) of the home screen displays the current imprint memory name and number. Using the Sealing Function When the mailing system is equipped with a feeder with sealer, the mailing system can seal the mail piece processed on the path.
Page 115 How to Turn the Sealer On/Off You can activate or deactivate the Sealing Function as needed. The Sealing On /Off icon in the Home Screen indicates the current state of the Sealing Function. Sealer may be inactive by default. To set the default Sealing Setting, see supervisor setting How to Set the Default Sealing Mode on page 311.
Page 116: Advanced Operations
Advanced Operations How to Reset Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset. To produce reports associated to counters, see Reports on page 217. To reset a Counter: On the Homescreen display: As a user: Press...
Page 117: How To Count Mail Pieces By Weighing
How to Count Mail pieces by Weighing This function uses the Weighing Platform to count a stack of identical mail pieces. To count mail pieces by weighing: As a user: Press and the path: Piece Counting Press [OK]. Place 10 items on the Weigh Platform and press [OK]. Put the complete stack of items on the Weigh Platform and press [OK].
Page 118 Push the block of labels down until you feel the label “click” into position. The Label Dispenser can hold up to 40 labels.
Page 120: Imprints
Imprints Imprint Configuration .............117 How to Change the Date ..................117 How to Add (or Cancel) a Text on the Stamp ..........331 How to Add (or Cancel) a Slogan on the Stamp ..........340 How to Move the Stamp (Print Offset) ...............123 Imprint Memories ..............124 How to Create an Imprint Memory ..............306 How to Edit / Modify an Imprint Memory ............308...
Page 122: Imprint Configuration
Imprint Configuration How to Change the Date You can set the Date to change the date at a fixed time. This is useful if you process mail after the last mail pickup for the day. This ensures that the proper date of mailing is printed for the next days mail pickup.
Page 123 Press [OK] to apply changes and return to the configuration menu. How to Add (or Cancel) a Text on the Stamp To add a text to the stamp, or to cancel the text:...
Page 124 Either: Tap the Imprint left or Imprint right zone on the home screen Press Press and select the path: Customize stamp Select Imprint left or Imprint right option on the Customize stamp screen.
Page 125 Select Text list. The Select text screen is displayed. Select the desired text in the list or select None for printing no text. icon indicates the current selection. The Customize stamp screen is displayed with updated parameters (home screen: press See also •...
Page 126 How to Add (or Cancel) a Slogan on the Stamp To add a slogan to the stamp or cancel the a slogan: Either: Select Imprint left or Imprint right option on the Customize stamp screen.
Page 127 Select Slogan list. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. The Customize stamp screen is displayed with updated parameters (home screen: press See also •...
Page 128: How To Move The Stamp (Print Offset)
How to Move the Stamp (Print Offset) You can move the stamp away from the edge of the envelope when printing on thick envelopes with rounded edges. 1 - Imprint printing offset To add an offset to the stamp position: As a user: The Print position setting screen is displayed.
Page 129: Imprint Memories
Imprint Memories The Imprint Memories are presets for your stamp types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories on page 129). As supervisor, you can create, edit/modify or delete an Imprint Memory. Each Imprint Memory is identified by a name and a number.
Page 130 Select a line named None in the list. Press [OK] to create a new imprint memory. Select a Permit or a Standard imprint. Enter the name of the new imprint memory, then press [OK]. Enter the preferences, press [OK] to validate and display the next list of parameters, if any.
Page 131 You can modify any preference by using the Edit/Del function (see How to Edit/Modify an Imprint Memory on page 308). How to Edit / Modify an Imprint Memory To edit or modify an imprint memory: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Predefined imprint management Select an imprint memory from the list displayed on the screen.
Page 132: How To Use Imprint Test
How to Use Imprint Test This function allows you printing an imprint which is not intended for delivery but for monitoring printout and being sure that you have a fine printer adjustment. This function is only for the standard stamp. To use imprint test: From the [Standard] home screen: Press...
Page 133 Select Imprint Test in Customize Stamp screen. The Imprint Test screen is displayed.
Page 134: How To Use An Imprint Memory
Press [OK] to test imprint. Imprint Test as below: A message is displayed: "Check your imprint." - If your setting are not correct, press "OK" to do again. - Else if your imprint quality is bad, press "Cleaning" to clean the cartridge. How to Use an Imprint Memory Imprint Memories allow you to create a preset memory that can include the rate, custom text, slogan and date mode for the Type of stamp you would like to use.
Page 135 Either: The imprint memories list is displayed. Select an imprint memory in the list. Press [OK] to validate your selection. The imprint memory zone (Mem) of the home screen displays the current imprint memory name and number.
Page 136: Money Operations
Money Operations This section describes how you can load and manage money in your Mailing System to allow postage operations. Overview ..................133 Managing Funds ..............134 How to Check the PSD (Meter) Funds ..............134 How to Add Funds to the PSD ................135 Unlocking the PSD (Postal Inspection) ......137 How to Unlock the PSD ...................137 Low Funds Threshold .............139...
Page 138: Overview
Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in the base, handles the funds (or money) in your Mailing System. The PSD performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network (see Connections on page 23) and that the connection is properly...
Page 139: Managing Funds
Managing Funds How to Check the PSD (Meter) Funds You can check the total postage used and the remaining funds in the PSD at any time. To check that the funds are available to complete your current task. Remaining funds are continuously displayed at the bottom of the home screen (see Control Panel Features on page 19).
Page 140: How To Add Funds To The Psd
How to Add Funds to the PSD In order to print postage, funds need to be purchased and loaded onto the mailing machine using the funds server. • Funds must be available in your Customer Account on the server for download. •...
Page 141 If the system asks for a PIN code, enter the code using the keypad and press [OK]. The Funds Screen is displayed. By default, the system displays the value of the previous transaction. Enter the amount of postage to add using the keypad (use C to clear a digit, press C twice to clear the field).
Page 142: Unlocking The Psd (Postal Inspection)
Unlocking the PSD (Postal Inspection) How to Unlock the PSD • The USPS requires your postage meter (PSD) to connect daily if postage is metered. • We recommend leaving the IX mailing system connected to the network permanently. • The IX mailing system will automatically connect to the postal server at night.
Page 143 Select Postal Inspection. Press [OK] to connect to the Postal Server. If the audit is successful, the system displays a successful message. If the audit fails, the system displays a failure message explaining the cause of the error. Try to correct the cause and retry.
Page 144: Low Funds Threshold
Low Funds Threshold Your Mailing System can warn you that funds remaining in the PSD are getting low (low-funds threshold). How to Set the Low-Funds Threshold A Low Funds Value Warning warns the user that the funds remaining in the PSD (Meter) are getting low.
Page 145 Enter the low-funds warning amount or press [C]. If you enter 0, a message is displayed "Zero amount not allowed." Press [OK] to validate.
Page 146: High Value Warnings
High Value Warnings How to Set the High-Value Warning Amount A High Value Warning message warns the user the postage amount that they have entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts. •...
Page 147 Enter the high-value warning amount or press [C] and enter 0 to disable the warning function. Press [OK] to validate.
Page 148: Funding Pin Code
Funding PIN Code How to Set/Cancel a Funding PIN Code You can create a funding PIN code to control access to only those who are authorized to add postage (see Money Operations on page 131). To set a funding PIN code: As supervisor (see How to Log in as Supervisor on page 269):...
Page 149: Funds Data
Funds Data Adding Postage Report This report displays the last postage refill operations performed on the machine in a selected period. The default date range is: Begin - current date minus 6 months to End - current date. Requirements For this report, you have to be logged in as a supervisor. Output •...
Page 150 Funds Summary Report This report displays the information on funds usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. • Die Number. •...
Page 151 Content The Funds Report is a snap shot of the meter at that moment and it is not considered critical to store in electronic format on a USB key. Current date and time, PSD status, and Die number are only available on the printed report and not on the screen.
Page 152: Accounts And Access Control
Accounts and Access Control Overview ..................149 Access Control .................150 How to Display and Change to 'No Account with Access Control' Mode ..........................157 How to Display and Change to 'Account with PIN Code' Mode ....159 How to Change a Shared PIN Code ..............154 Account Modes .................155 How to Display and Change to 'No Account' Mode ........155 How to Display and Change to 'No Account with Access Control'...
Page 153 How to Create an Operator ..................185 How to Modify an Existing Operator ..............186 How to Assign Accounts to an Operator ............188 How to Activate / Deactivate an Operator ............189 How to Delete an Operator ..................189 Account/Operator Reports ............190 How to Generate the Account Report ..............221 How to Generate the Operator List Report ............232 6.10 Advanced Reporting Functions ...........195...
Page 154: Overview
Overview Postage Tracking and Access Control Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function. •...
Page 155: Access Control
Access Control The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your funds. The different access control policies you can implement as the supervisor are: •...
Page 156 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. Select 'No Account with Access Control'. Press [OK] to confirm.
Page 157 How to Display and Change to 'Account with PIN Code' Mode Account With PIN Code • Postage usage is tracked by account. • User must select an account when processing mail. • A PIN number is required to access functions and process mail.
Page 158 Select 'Account with PIN Code'. Press [OK] to confirm. If required, enter the PIN code and press [OK]. The Mailing System then confirms that the 'Account Mode' has been changed.
Page 159: How To Change A Shared Pin Code
How to Change a Shared PIN Code As the supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account Management Change System PIN code The Change System PIN code screen is displayed. Enter the new PIN code and press [OK].
Page 160: Account Modes
Account Modes The Accounts Function Activating the Accounts Function in the Mailing System is a convenient way to monitor, track and control postage expenses by, for example, associating accounts to departments in your organization (Marketing, Sales, etc.) or to different companies, if the Mailing System is shared.
Page 161 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown. Select 'No Account'. Press [OK] to confirm.
Page 162: How To Display And Change To 'No Account With Access Control' Mode
How to Display and Change to 'No Account with Access Control' Mode No Account With Access Control • Postage usage is not tracked by account. • User does not select an account when processing mail. • A PIN number is required to access functions and process mail.
Page 163 Press [OK] to confirm. If required, enter the PIN code and press [OK]. The Mailing System then confirms that the 'Account Mode' has been changed. Setting up 'Account' In 'Account' Mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing.
Page 164: How To Display And Change To 'Account With Pin Code' Mode
How to Display and Change to 'Account with PIN Code' Mode Account With PIN Code • Postage usage is tracked by account. • User must select an account when processing mail. • A PIN number is required to access functions and process mail.
Page 165 Select 'Account with PIN Code'. Press [OK] to confirm. If required, enter the PIN code and press [OK]. The Mailing System then confirms that the 'Account Mode' has been changed. How to Display and Change the 'Account Mode' To display and change the 'Account mode': As supervisor (see How to Log in as Supervisor on page 269):...
Page 166 Press [OK] to confirm. If required, enter the PIN code and press [OK]. The Mailing System then confirms that the 'Account Mode' has been changed.
Page 167: Managing Accounts
Managing Accounts How to Display and Change the 'Account Mode' To display and change the 'Account mode': As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account Management Account Mode Selection The Account Mode Selection screen is displayed with the current 'Account Mode' shown.
Page 168 How to Create an Account To create an account activate the mode “Account”. See How to Display and Change the 'Account Mode' on page 162. As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account management Manage account Account list...
Page 169 Enter the account Number and Name using the keypad and press [OK]. Select the Account Status (the button displays the current status: Active or Inactive). Press the screen to change fields. To put the Account into a Group other than 'Main Folder', select the Folder button, select a Group or Subgroup in the list and press [OK].
Page 170: How To View / Edit Account Information
On the Add account screen, press [OK]. The Account creation summary screen is displayed. The Budget and Surcharge settings are only available when Advanced Reporting option is activated. See Budget and Surcharge Preferences on page 238. Press [OK] to confirm the creation of the account. How to View / Edit Account Information To view or edit an account: As supervisor (see...
Page 171: How To Activate / Deactivate An Account
Select the account (or type the account number) and press [OK]. If the account is not contained in the list, select the group or the subgroup that contains the account, press Edit / Del. or [OK] and then press View/Edit content until you can select the account by pressing [OK].
Page 172: How To Delete An Account
Change the account status (the button displays the current status: active or inactive) and press [OK]. Accept the changes by pressing [OK] (on the Account modification summary). If an account is deactivated it is no longer visible to the operator. How to Delete an Account To delete an Account: Perform procedure...
Page 173: Creating Accounts
Creating Accounts Account summary • The number of accounts you can create is set to 100 by default and can be increased to 3000 if required. • To upgrade your system, please contact your Customer Service. • Account names must be unique within the system. Account Format Description...
Page 174: How To Create An Account
How to Create an Account To create an account activate the mode “Account”. See How to Display and Change the 'Account Mode' on page 162. As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account management Manage account Account list...
Page 175 Enter the account Number and Name using the keypad and press [OK]. Select the Account Status (the button displays the current status: Active or Inactive). Press the screen to change fields. To put the Account into a Group other than 'Main Folder', select the Folder button, select a Group or Subgroup in the list and press [OK].
Page 176 On the Add account screen, press [OK]. The Account creation summary screen is displayed. The Budget and Surcharge settings are only available when Advanced Reporting option is activated. See Budget and Surcharge Preferences on page 238. Press [OK] to confirm the creation of the account.
Page 177: Managing Groups
Managing Groups Group Settings A Group or Subgroup has the following settings, displayed on the Add Group screen: Setting Format Description Name 32 Alphanumeric Name that you will use when assigning Groups or characters Subgroups of Accounts to Operators. This name has to be unique. Status Active / Inactive If a Group is not active, the corresponding Accounts...
Page 178: How To Create A Group Or A Subgroup
How to Create a Group or a Subgroup To create a group or a subgroup: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account management Manage account Account list The Account list screen is displayed.
Page 179 Select the Group Status (active or inactive). The screen then displays the current status of the Group you have selected. To put the current Group into a Subgroup, select the Folder button, select a group in the list and press [OK]. On the Add group Screen, press [OK].
Page 180: How To View/Edit A Group Or A Subgroup
How to View/Edit a Group or a Subgroup To view or edit a Group or a Subgroup: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account management Manage account Account list The Account list screen is displayed.
Page 181 Select the Group (use the double arrows to scroll through the list). A Group that is not in the list is probably a Subgroup: select its Parent Group, press Edit/Del. and then select View content to display the content of the Group. Select the Subgroup in the list.
Page 182: How To Activate / Deactivate A Group
Change the settings as necessary and press [OK]. The Group modification summary screen is displayed. Press [OK] to validate your changes. How to Activate / Deactivate a Group Activating Groups Follow the steps outlined below to deactivate a Group so that the Accounts, included in the Group, are not visible to users.
Page 183: How To Delete A Group Or A Subgroup
How to Delete a Group or a Subgroup To delete a Group or a subgroup: Follow the procedure How to View/Edit a Group or a Subgroup on page 175. On the Group management screen, select Delete instead of Edit. A confirmation message is displayed. Press [OK] to delete the account, otherwise press as many times as necessary to exit.
Page 184: Import Export Accounts
Import Export Accounts You can import an account list to or export an account list from your mailing machine as a CSV file using OLS or a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.
Page 185 Insert the USB memory key into the USB port of the base (at rear left) and press [OK]. Follow the instructions displayed on the screen. At the end of the process, a message will inform you that you when you may remove the USB memory key.
Page 186: How To Import Accounts
Account Format Description Item Number 30 Alphanumeric Number of the account. Two accounts cannot have Characters the same number. An account number cannot be modified after the account is created. However, the account can be deleted. Name 32 Alphanumeric Name of the account. Two accounts cannot have Characters the same name.
Page 187 To import accounts from a CSV file: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account management Manage account Import Account list Insert your USB memory key into the USB port of the base (at rear left) and press [OK].
Page 188 Follow the instructions displayed on the screen. At the end of the process, a message will inform you when you may remove the USB memory key.
Page 189: Managing Operators
Managing Operators In Account with Access control Mode and as supervisor, you can create up to 50 'operators' that each correspond to a PIN code (see Postage Tracking and Access Control on page 149). This section only applies to the Account with Access Control Mode (see Postage Tracking and Access Control on page 149).
Page 190: How To Create An Operator
How to Create an Operator In order to create an operator you must first set up an “Accounts with access control” in “Account Mode Management” Mode. To create an Operator: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account management Manage operator...
Page 191: How To Modify An Existing Operator
Enter the options you wish to provide for this operator. You must enter a unique PIN code (4 digit) for each operator. In the Account List screens, select the Accounts (or groups/subgroups) that the operator will be allowed to use. You can complete this step later: see How to Assign Accounts to an Operator on page 188.
Page 192 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account management Manage operator The Manage Operator window opens. Select Operator List. Select the operator and select Edit / Del. Select Edit / Modify. The Edit / Modify screen is displayed.
Page 193: How To Assign Accounts To An Operator
How to Assign Accounts to an Operator You can define the Accounts Access to each operator, by assigning accounts, groups or subgroups of accounts to the operator. Assigning a group (or subgroup) automatically assigns all the accounts of the group. If you assign a group (or subgroup) to an operator, all accounts you will add afterwards to the group will be automatically assigned to the operator.
Page 194: How To Activate / Deactivate An Operator
How to Activate / Deactivate an Operator The ability to select the status of an operator allows you to create as many operators as you need in advance. Users cannot use deactivated operator PIN codes for new operators. To activate or deactivate an Operator: Perform procedure How to Modify an Existing Operator on page 186.
Page 195: Account/Operator Reports
Account/Operator Reports How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate this report: You have to be logged in as a supervisor and the current "Account Mode" has to be "Account"...
Page 196 Select an Output and then press [OK]. How to Generate the Operator List Report • This report displays the operator list with PIN codes. • To generate this report, you have to be logged in as a supervisor (not as a user). •...
Page 197 Select Operator Report. Select the Output and then press [OK]. Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value.
Page 198 Requirements This report is available as a user or a supervisor. The current account mode has to be 'Account' or 'Account with access control'. You have to specify the period for the report (Begin and End dates). Default period: • Begin = 1st day of current month •...
Page 199 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Account' or 'Account with access control'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
Page 200: Advanced Reporting Functions
6.10 Advanced Reporting Functions Advanced Reporting option enhances account management and provides a variety of reports. Account Management Enhancements Applying Surcharges to Accounts You can charge any account an additional amount each time postage is applied to mail processed under selected accounts. For each account, you can set the additional charge to be proportional to the postage amount or as a fixed amount for each operation.
Page 201 Budget and Surcharge Preferences Before you can set budgets and surcharges for an account you first have to activate these features and set the global preferences. Budget and Surcharge functions are only available if the Advanced Reporting option has been loaded onto your Mailing System.
Page 202: How To Activate/Deactivate Budgets And Surcharges
Surcharge Preferences The surcharge preferences are set for each account individually. Preference Range Description Fixed Rate 0.01 to 99 The fixed amount to add to the account over the postage amount. Percentage of 1 to 99% The percentage of the postage to add to the imprint account charge.
Page 203: How To Modify The Period Or Start The Day Of Budgets
How to Modify the Period or Start the Day of Budgets Display the Account mode management menu. Select [Budget and Surcharge Mgt]. Modify preferences as needed and press [OK].
Page 204: Change Current Account
6.11 Change Current Account How to Change Account You can change the account to charge to any account created. In this example, we will change from "Marketing (account 01)" to "Sales (account 02)". To change accounts: As a user: Select the account you want to use and the selected account is automatically accepted.
Page 205: How To Change Account With A Barcode Scanner
Press to return to the home screen. The current account number is displayed. How to Change Account with a Barcode Scanner • Before using a barcode scanner with the system, it must be setup and configured by a service technician. •...
Page 206 If not already done, connect the barcode scanner to the mailing system via a USB port. The list of accounts barcodes that are available is typically placed near the mailing system. Select the account you want to use and scan.
Page 207 The current account number is displayed.
Page 208: Rates
Rates Managing Postal Rates ............348 How to Check your Rate Updates ................348 How to Download New Postal Rates ..............349 Rates ...................208 How to Select a Rate ....................208...
Page 210 Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.
Page 211 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Options and Updates Rate management The list of rate tables is displayed in the Rate management screen. The tables are identified by the effective date of the rate. How to Download New Postal Rates To download new rates: As supervisor (see...
Page 212 Select Check for updates. The Mailing System connects to the Online Services server and downloads available rates. Rate Protection Rate Protection ensures that the latest postal rates are installed on your Mailing System. When the Postal Service announce changes in their rate and fee schedule, the Online Services server downloads the new rates into your Mailing System.
Page 213: Rates
Rates How to Select a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 91).
Page 214 On that screen, you can: Press one of the rate buttons (or type the number) to select the rate or display rate options. Press Rate History to select a recently selected rate or Rate wizard to build your rate with the wizard. Follow the instructions on screen and, once you have chosen the rate and services, press [OK] to validate your selection.
Page 215 First Class Auto All IS/IN/IM/IX Systems: • Letter MAADC • 1st Class Automation Mixed AADC Letter • Letter AADC • 1st Class Automation AADC Letter • Letter 3-Digit • 1st Class Automation 3-Digit Letter • Letter 5-Digit • 1st Class Automation 5-Digit Letter •...
Page 216 Priority Mail Express Flat Env All IS/IN/IM/IX Systems: • Flat Rate Envelope • Priority Mail Express Flat Rate Envelope - Retail • Legal Flat Rate Env • Priority Mail Express Flat Rate Legal Envelope – Retail • Padded Flat Rate Env • Priority Mail Express Flat Rate Padded Envelope – Retail •...
Page 217 International Priority All IS/IN/IM/IX Systems: • Envelope/Package • Intl. Priority Mail Parcel - Retail • Flat Rate Envelope • Intl. Priority Flat Rate Envelope - Retail • Small Flat Rate Box • Intl. Priority Flat Rate Small Box - Retail •...
Page 218 Std Com Auto All IS/IN/IM/IX Systems - except the IS/IM-280: • Letter MAADC • Marketing Com'l Auto Mixed AADC Letter • Letter AADC • Marketing Com'l Auto AADC Letter • Letter 3-Digit • Marketing Com'l Auto 3-Digit Letter • Letter 5-Digit • Marketing Com'l Auto 5-Digit Letter •...
Page 219 DSCF - Std NP Non Auto All IS/IN/IM/IX Systems - except the IS/IM-280: • Letter AADC • Mkt. NonProfit Non Auto AADC Letter - DSCF • Letter ADC • Mkt. NonProfit Non Auto ADC Letter - DSCF • Letter 3-Digit • Mkt. NonProfit Non Auto 3-Digit Letter - DSCF •...
Page 220 Std Com Auto FS IS/IM-5000/6000 Only: • Letter MAADC • Marketing Com’l Auto Mixed AADC Letter • Letter AADC • Marketing Com’l Auto AADC Letter • Letter 3-Digit • Marketing Com’l Auto 3-Digit Letter • Letter 5-Digit • Marketing Com’l Auto 5-Digit Letter •...
Page 222: Reports
Reports This section explains how you can access and print reports for your Mailing System. Generating a Report ...............219 How to Generate a Report ..................219 Available Reports ..............221 How to Generate the Account Report ..............221 How to Generate the Operator List Report ............232 Advanced Reporting Reports ..........238...
Page 224: Generating A Report
Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report To generate a Report (as a User): As a user:...
Page 225 Depending on the report type, the system may ask for preferences such as: - Period of time targeted (begin date, end date). - Desired account, etc. Select or type the required parameters and press [OK]. The Output selection screen is displayed. Use the [C] key to clear displayed parameter data (from right to left) and then enter the new parameter data you want.
Page 226: Available Reports
Available Reports How to Generate the Account Report • This report displays the list of accounts in the mailing system. • To generate this report: You have to be logged in as a supervisor and the current "Account Mode" has to be "Account"...
Page 227 Select an Output and then press [OK]. Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of stamp [Standard]) since the last reset. Requirements To generate this report, you have to be logged in as a user. You must be in [Standard] stamp type to view the outgoing mail batch counter.
Page 228 Output • Screen • USB printer Content After issuing reports like Metering Batch Data or Received Batch Data, you may wish to reset the batch counters so that your next set of reports restart from zero at the current date. See How to Reset Batch Counters on page 111.
Page 229 Requirements To generate this report, you must be logged in as a user. You must be in [Received] stamp type to view incoming mail batch counter. Output • Screen • USB printer Content After issuing reports like Batch Data or Received Batch Data, you may wish to reset the batch counters so that your next reports restart from zero at the current date.
Page 230 Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later. You can specify another End date. Default period: •...
Page 231 Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year. Default period: • Begin = Current month of the previous year •...
Page 232 Funds Summary Report This report displays the information on funds usage since the installation of the system. The content is limited to the history available in the PSD. Requirements This report is available as user or supervisor. • Die Number. •...
Page 233 Content The Funds Report is a snap shot of the meter at that moment and it is not considered critical to store in electronic format on a USB key. Current date and time, PSD status, and Die number are only available on the printed report and not on the screen.
Page 234 Output • Screen • USB printer • USB memory key Content Operational Permit This report displays permit mail data for a selected period. (Available on special request only).
Page 235 Requirements To generate this report, you have to be logged in as a user. Output • Screen • USB printer Content Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor.
Page 236 Output • Screen Content When Advanced reporting is enabled, budget and surcharge data is included in the report. Please contact your Customer Service to enable options. Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number.
Page 237: How To Generate The Operator List Report
Output • USB printer • USB memory key Content When Advanced reporting is enabled, budget and surcharge data is included in the report. Please contact your Customer Service to enable options. How to Generate the Operator List Report • This report displays the operator list with PIN codes. •...
Page 238 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Account management Select Manage Operator. Select Operator Report. Select the Output and then press [OK].
Page 239 Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key...
Page 240 Content...
Page 241 IP Configuration Report The IP Configuration Report displays IP address information. Requirements To generate this report: • You must be logged in as Supervisor. • The mailing machine must be connected to the network with a LAN. Output The IP Configuration Report output is: •...
Page 242 Proxy Configuration Report The Proxy Configuration Report displays Proxy address information. Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: • Label Content...
Page 243: Advanced Reporting Reports
Advanced Reporting Reports Publish Additional Reports When the Budget and Surcharge function is activated, Single account, Multi account and Account list reports include budget and/or surcharge data if applicable. The Advanced Reporting option includes the following reporting capabilities: • Budget consumption: instantaneous budget status for all accounts •...
Page 244 Content Fields Comments Budget period Period [begin date-end date] For each group/subgroup: If an account has no Budget, Budget and • Group or subgroup name, + for each Remaining budget fields show value 0. account that consumed postage during the period: - Account number - Account name - Budget...
Page 245 Output • Screen • USB printer • USB memory key Content Fields Comments For each operator: If an account mode without 'operators' has • Period been used during the period, the items • Operator name (whatever its status) printed in this mode appear in the report •...
Page 246 Outputs • Screen • USB printer • USB memory key Content...
Page 248: Online Services
Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview ............245 OLS Call Types .................246 How to Call Online Services Manually ..............246 How to Upload Report Data to the Online Services Server ......248 Synchronize Call ......................249...
Page 250: Online Services Overview
Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...
Page 251: Ols Call Types
OLS Call Types Automatic calls To fully benefit from the convenience and power of Online Services, your Mailing System should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.
Page 252 As a user: Press and select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, slogans, etc.). Check your mailbox for messages: see Using the Mailbox on page 324. To trigger a generic call (as Supervisor): As supervisor (see How to Log in as Supervisor on page 269):...
Page 253: How To Upload Report Data To The Online Services Server
How to Upload Report Data to the Online Services Server To upload report data: As a user: Press and select the path: Online Services Upload Statistics As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Online Services Upload Statistics The call to the server is triggered.
Page 254: Synchronize Call
Synchronize Call This type of call should only be done on a request from your Customer Service. This call updates the automatic call schedule of the machine and the features/options. To trigger a Synchronize call (as a User): From the home screen: Press and select the path: Online services...
Page 255 Call is complete.
Page 256: Testing The Connection To Online Services
Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server Establishes a connection and checks whether the server answers to a 'ping' command. This test: - Validates connection parameters (see Connection Settings on page 313).
Page 257 After a successful connection the display shows: Press [OK]. To ping the server (as a Supervisor): Or, as supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Online Services Select Ping Server from the list displayed on the screen.
Page 258: Test Server Diagnostic Test
After a successful connection the display shows: Press [OK]. Test Server Diagnostic Test Sends a message to a server to test the line. To test the server (as a User): From the home screen: Press and select the path: Online Services Select Test Server from the list displayed on the screen.
Page 259 After a successful connection the display shows: Press [OK]. To test the server (as a Supervisor): Or, as supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Online Services Select Test Server from the list displayed on the screen.
Page 260 After a successful connection the display shows: Press [OK].
Page 261: System Online Services
System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.
Page 262: Econfirmation Services
eConfirmation Services Service Overview With E-Confirmation Services, your mailing machine can capture and process USPS Delivery Confirmation, Signature Confirmation, and Certified Mail tracking label numbers. After upload to the Online Server, simply log on your Online Services Web account to monitor all of your USPS Confirmation Service delivery tracking records at a glance, or in detail, in one convenient location.
Page 263 eSignature Confirmation You receive an email with the date and time of the delivery and the name of the person who signed for the parcel. You can obtain a copy of the proof-of-delivery signature via FAX or email from the USPS. The dates and times of any unsuccessful deliveries are also noted.
Page 264: The Process In Your Mailroom
How e-Confirmation Service Works You can track mail delivery through the Online Services server because the server is in constant communication with the USPS. The diagram below shows how tracking information flows from your mailroom, through the Online Services server and on to the USPS, and then back to you.
Page 265: How To Process Econfirmation Items Using The Wp
Getting e-Confirmation Status Data Mailing status information is available in two ways: • Via your Online Services web page • Via emails sent by the Online Services server. You can log on to your Online Services web page with a password 24 hours a day, 7 days a week.
Page 266: How To Display Econf Record List And Details
Enter or modify the Sender ID information on the SenderID screen. This sender ID will enable you to easily identify the package record in an email notification or on the tracking web site. The Sender ID can be up to 31 characters. This is an optional step.
Page 267 As a user: Press and select the path: Online Services E-Services Record List The record list is displayed. Select a record in the list and press Details for more details about that item. The record details are displayed.
Page 268: How To Modify An Econf Record Status
How to Modify an eConf Record Status You can modify an e-Confirmation in case you decide not to send an item processed with an eConfirmation Service. In this case you have to edit the corresponding record and change its status. Record status: •...
Page 269 Change record status. The status has been changed to "Delete". Press [OK].
Page 270: Configuring Your Mailing System
Configuring your Mailing System This section describes the general settings you can apply to your Mailing System. Some of them can be managed directly by all users whereas most of them require access as supervisor. 10.1 Settings Overview ..............267 10.2 Logging in / out as the Supervisor ........268 How to Log in as Supervisor ..................269 How to Exit the Supervisor Mode .................270...
Page 271 How to Change the Default Rate .................299 How to Change the Default Permit ..............300 How to Change the Default Text ................302 How to Change the Default Slogan ..............303 10.8 Imprint Memories ..............306 How to Create an Imprint Memory ..............306 How to Edit / Modify an Imprint Memory ............308 How to Delete an Imprint Memory ...............309 10.9 Default Sealing Mode ............311...
Page 272: Settings Overview
10.1 Settings Overview This section describes two types of settings that are available on your system: • User settings, that only last as long as the user who applies them is logged in. • Supervisor settings, sets the default or permanent settings of your Mailing System. Other user settings are described in the corresponding sections: Processing Mail on page 29,...
Page 273: Logging In / Out As The Supervisor
10.2 Logging in / out as the Supervisor User Settings The user settings described in the sections below are: • Setting the display language. • Adjusting the screen contrast. • Enabling/disabling key beeps and warning/error beeps. Supervisor Settings Your Mailing System has one supervisor PIN code that allows you to configure the default settings and perform other functions such as managing accounts and access rights, generating certain reports, etc.
Page 274: How To Log In As Supervisor
How to Log in as Supervisor You need to be logged in as supervisor to configure the Mailing System and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.
Page 275: How To Exit The Supervisor Mode
You can log in as supervisor by directly typing the supervisor PIN code, in place of a regular user PIN code, on Mailing Systems that ask for a PIN code at start-up. How to Exit the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage.
Page 276: Display Settings
10.3 Display Settings How to Adjust the Display Brightness To adjust the display brightness: As a user: Press and select the path: User Preferences Brightness Touch the Increase brightness / Decrease brightness button to increase or decrease the brightness. The screen updates immediately. Press [OK] to exit.
Page 277 To set the default brightness: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Default user settings Default user preferences Brightness Touch the Increase brightness / Decrease brightness button to increase or decrease the brightness.
Page 278: How To Change The Display Language
How to Change the Display Language To change the current display language: As a user: Press and select the path: User Preferences Language Select the language you want to use. Press [OK] to validate. This user setting lasts as long as you are logged in. The standby mode will delete this setting.
Page 279 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Default User Settings Default User Preferences Language Select the default language. Press [OK] to validate. This setting will not be affected by the standby mode.
Page 280: How To Enable / Disable The Beeps
How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path: User Preferences Sounds Select Beep on key ON/OFF and/or Beep on error ON/OFF to enable/disable the sounds. Press [OK] to validate. This is a user setting that only lasts as long as you are logged To change the sounds by default:...
Page 281 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Default user settings Default user preferences Sounds Select Beep on key ON/OFF and/or Beep on error ON/OFF to enable/disable the sounds. Press [OK] to validate.
Page 282: System Time-Outs And Settings
10.4 System Time-outs and Settings System settings include: • System motor time-outs • Sleep mode time-out • Soft off mode time-out How to Adjust the Time-outs To adjust the time-outs: As a user: Press and select the path: Job settings Timeout setting The Time-out setting screen is displayed.
Page 283 As Supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Default user settings Timeout Settings The Timeout setting screen is displayed. Select each field and specify the length of each the time-out. Use the [C] key to clear old settings then enter a new value.
Page 284: High Value, Low Funds Warnings And Pin Codes
10.5 High Value, Low Funds Warnings and PIN Codes How to Set the High-Value Warning Amount A High Value Warning message warns the user the postage amount that they have entered is higher than a preset value. This high-amount warning prevents the user from accidentally printing high postage amounts.
Page 285: How To Set The Low-Funds Threshold
Enter the high-value warning amount or press [C] and enter 0 to disable the warning function. Press [OK] to validate. How to Set the Low-Funds Threshold A Low Funds Value Warning warns the user that the funds remaining in the PSD (Meter) are getting low.
Page 286: How To Set/Cancel A Funding Pin Code
Enter the low-funds warning amount or press [C]. If you enter 0, a message is displayed "Zero amount not allowed." Press [OK] to validate. How to Set/Cancel a Funding PIN Code You can create a funding PIN code to control access to only those who are authorized to add postage (see Money Operations on page 131).
Page 287 Press the arrow to the Enable or Disable state to enable or disable the PIN code. Enter the funding PIN code if enabled. Press [OK] to validate.
Page 288: Weighing Settings
10.6 Weighing Settings The weighing settings include: • Setting a default weighing type used for mailing • Activating / De-activating the WP Automatic Selection functionality • Zeroing the weighing platform • Checking on Zero Weight • Activating / De-activating ePostage •...
Page 289: How To Activate/De-Active The Automatic Weight Detection On The Wp
Select a default weighing type in the list. Press [OK] to validate. How to Activate/De-active the Automatic Weight Detection on the WP This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP standard weighing by putting a mail piece onto the WP.
Page 290 Select Auto Weight Detection to activate the function. Press [OK] to validate. To de-activate the automatic weight detection on the WP: Log in as the Supervisor (see How to Log in as Supervisor on page 269), then: From the main menu, select the path: Default User Settings System settings Auto Weight Detection...
Page 291: How To Zero The Weighing Platform
Press [OK] to validate. Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform •...
Page 292 Press [OK] twice to set to zero the Weighing Platform. To re-zero the Weighing Platform as Supervisor: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: System settings Weighing functions Zero Weigh Plarform Remove all items from the Weighing Platform.
Page 293: How To Tare The Weighing Platform
How to Tare the Weighing Platform To tare the Weighing Platform as a user: As a user: Press and select the path: Job settings Tare Weigh Platform A message asking you to place container on the Weighing Platform and press [OK].
Page 294 Press [OK] to set weight to zero. To tare the Weighing Platform as Supervisor: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: System settings Weighing functions Weigh Platform Tare A message asking you to place container on the Weighing Platform and press [OK].
Page 295: How To Activate / De-Activate Checking On Zero Weight
Press [OK] to tare the Weighing Platform. How to activate / de-activate Checking On Zero Weight The function Zero Weight can be activated/de-activated by the supervisor. When the function is de-activated, the [Permit Mail] type of stamp may not be captured. The weight values in the Permit Report may then be inaccurate (inaccurate averages for instance).
Page 296 The Checking on zero weight screen is displayed. Select Activated to start checking on Zero Weight or De-activated to end checking on Zero Weight. Click OK to validate your selection. A message window appears asking for a new report. Click OK to confirm or Cancel to keep the previous activation state. ePostage ePostage is a PC Application that communicates to the Mailing System to transfer the weight value.
Page 297: How To Activate / De-Activate Epostage Mode
How to activate / de-activate ePostage Mode To activate/de-activate 'ePostage Mode': As supervisor (see How to Log in as Supervisor on page 269): Press and select the path: Default User Settings System Settings ePostage Mode The ePostage Mode screen is displayed. Select Activated to start active ePostage Mode or Deactivated to deactivate this mode.
Page 298: How To Set Dynamic Scale High Accuracy Mode
How to set the ePostage connection To set the ePostage connection: As supervisor (see How to Log in as Supervisor on page 269): Press and select the path: Maintenance Network Advanced Settings ePostage Link The ePostage Advanced Settings screen is displayed. Enter PC IP address.
Page 299 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: System settings Accessories and Modules Settings High Accuracy Switch ON or OFF state to activate or deactivate the function. Press [OK] to validate.
Page 300: How To Change The Geo Code
GEO Code The Weighing Platform calculates mail piece weights that have to be corrected according to the geographical location of the Mailing System, as weights can change with the altitude and latitude. The correcting geodesic code may be entered: • Automatically with Online Services •...
Page 301 See the map and table on the next pages to get the 5 digit GEO code from your location altitude and latitude, and enter the 5 digit using the keypad. Press [OK] to validate.
Page 302 Geodesic map...
Page 303 Geodesic codes...
Page 304: Postage Imprint Default Settings
10.7 Postage Imprint Default Settings The settings of the postage imprint 'by default' include: • Stamp default settings: sets the default rate, text and slogan for mailing operations. • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours.
Page 305: How To Change The Default Permit
Select the default rate using the rate wizard. Select [Next]. Press [OK] to validate. See also • Managing Postal Rates on page 348. How to Change the Default Permit The default permit is automatically selected when the [Permit Mail] type of stamp is activated.
Page 306 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Default user settings Default imprint parameters Default Permit Select the default permit in the list. Press [OK] to validate. See also •...
Page 307: How To Change The Default Text
How to Change the Default Text Follow the steps below to change the Default Text. To change the default text: As supervisor (see How to Log in as Supervisor on page 269): Press and select the path: Default user settings Default imprint parameters Select Imprint left or Imprint right.
Page 308: How To Change The Default Slogan
Select the Default text from the list. Press [OK] to validate. See also • Managing Custom Text Messages on page 331. How to Change the Default Slogan Follow the steps below to change the Default Slogan. To change the default Slogan: As supervisor (see How to Log in as Supervisor on page 269):...
Page 309 Select Slogan list. Select the default slogan from the list, or None for no slogan. Press [OK] to validate. See also • Managing Slogans on page 340. You can order custom Slogans. Please contact your Customer Service.
Page 310: How To Set The Default Printing Offset
How to Set the Default Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the distance by about 5mm or 10mm. To change the default printing offset: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path:...
Page 311: Imprint Memories
10.8 Imprint Memories The Imprint Memories are presets for your stamp types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Imprint Memories on page 129). As supervisor, you can create, edit/modify or delete an Imprint Memory. Each Imprint Memory is identified by a name and a number.
Page 312 Select a line named None in the list. Press [OK] to create a new imprint memory. Select a Permit or a Standard imprint. Enter the name of the new imprint memory, then press [OK]. Enter the preferences, press [OK] to validate and display the next list of parameters, if any.
Page 313: How To Edit / Modify An Imprint Memory
You can modify any preference by using the Edit/Del function (see How to Edit/Modify an Imprint Memory on page 308). How to Edit / Modify an Imprint Memory To edit or modify an imprint memory: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Predefined imprint management Select an imprint memory from the list displayed on the screen.
Page 314: How To Delete An Imprint Memory
How to Delete an Imprint Memory To delete an imprint memory: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Predefined imprint management Select an imprint memory from the list of saved imprint memories. Press [OK] to validate.
Page 315 Press [OK] to confirm to delete the imprint memory.
Page 316: Default Sealing Mode
10.9 Default Sealing Mode As supervisor, you can set the default sealing Mode (ON or OFF). This setting is used only if the Mixed-Size Feeder is connected. How to Set the Default Sealing Mode To modify the Default Sealing Mode: As supervisor (see How to Log in as Supervisor on page 269):...
Page 317: How Set The Current Sealing Mode
How Set the Current Sealing Mode As a user, you can change the current sealing state as follows. To change the sealing Mode: As a user: Press and select the path: Job settings Sealing The Sealing screen is displayed. Tap Sealing ON/ Sealing OFF to change the sealing state and press [OK] to validate.
Page 318: Connection Settings
10.10 Connection Settings How to Set the Postal/Online Services Connection To add funds or access Online Services, the Mailing System can access the Internet through a high speed LAN (Local Area Network). LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 319: How To Set Lan Parameters
Select LAN. For LAN settings, see How to Set LAN Parameters on page 314. See also • To physically connect the LAN to the base, see Connection Diagram on page 24. How to Set LAN Parameters LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 320 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Communication settings Internet (LAN) settings The LAN configuration menu is displayed. Select: - DHCP ON - DNS AUTO ON - Half duplex Press [OK] to validate.
Page 321 The screen displays: - Host Name: it is un-editable. - Vendor Class ID Activation: it is OFF by default but can be activated and edited. Press [OK]. Set parameters in the next screen: - Preferred DNS IP Address [Settings done] - Alternate DNS IP Address [Settings done] Press [OK].
Page 322 Proxy is OFF by default. If select Proxy is ON and press [OK]. The Proxy settings screen will display: - Proxy URL: Empty by default. Value chosen by supervisor. - Proxy Port: 8080 by default. Value chosen by supervisor. - Proxy Domain Name: Empty by default. Value chosen by supervisor. - Proxy Username: Empty by default.
Page 323: Time And Date Management
10.11 Time and Date Management How to Check/Adjust the Machine Time and Date To check/adjust the current time and date: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: System settings Date and time Select Audit call to adjust the time.
Page 324: How To Set The Automatic Date Advance Time
Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: • As a user: How to Unlock the PSD on page 137.
Page 325 Press the Auto Date Advance button to Enabled status. Enter the Automatic Date Advance time (00:00 hours is not allowed). Select Working Days to gain access to working days selection screen. Tap the day or select the day and press Select/Deselect to select or unselect each day.
Page 326: Options And Updates
Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of stamp such as latest postal rates, additional texts or slogans. 11.1 Options and Updates Process ...........323 How to Access the Options and Updates Menu ..........323 11.2 Using the Mailbox ..............324 How to Read Messages ...................324...
Page 328: Options And Updates Process
11.1 Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing, Advanced Reporting or increasing the maximum number of accounts • Adding enhanced online postal expense management or USPS E-services. • Update Prepaid Postal Imprints (PPI) •...
Page 329: Using The Mailbox
11.2 Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Unread messages icon on home screen: The Mailbox list screen indicates unread messages and allows you to delete read messages.
Page 330 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Mailbox The Mailbox screen is displayed. Select the message to read and press [OK].
Page 331: How To Delete Messages
How to Delete Messages To delete Messages (as a User): As a user: Select on display Press and select the path: Mailbox The Mailbox screen is displayed.
Page 332 Select the message to be deleted and press [OK]. Select Delete message to erase the message. To delete Messages (as Supervisor): As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Mailbox The Mailbox screen is displayed.
Page 333 Select the message to be deleted and press [OK]. Select Delete message to erase the message.
Page 334: Managing Options
11.3 Managing Options How to Display the Options The option list includes the options actually loaded into your Mailing System and indicates the options that are activated. You can also display details for each option. For more information, about the options you can add to your Mailing System, please contact your Customer Service.
Page 335: How To Load New Options
How to Load New Options You can activate new options by connecting the Mailing System to Online Services server. New available options are automatically downloaded into your Mailing System and activated. Contact customer service to have new options ready for downloading on the Online Services server.
Page 336: Managing Custom Text Messages
11.4 Managing Custom Text Messages You can enhance your mail and increase the “openability” of your mail by adding custom text messages to the left of the stamp. As supervisor, you can: • Add custom text messages (and create a name for menu selection) •...
Page 337 Either: Tap the Imprint left or Imprint right zone on the home screen Press Press and select the path: Customize stamp Select Imprint left or Imprint right option on the Customize stamp screen.
Page 338 Select Text list. The Select text screen is displayed. Select the desired text in the list or select None for printing no text. icon indicates the current selection. The Customize stamp screen is displayed with updated parameters (home screen: press See also •...
Page 339: How To Display The List Of Text Messages
How to Display the List of Text Messages The list of text displays the messages you have created and indicates with a check mark the default text, if any. To display the list of text: As supervisor (see How to Log in as Supervisor on page 269): Press and select the path:...
Page 340 As supervisor (see How to Log in as Supervisor on page 269): Press and select the path: Option and Updates Text The list of text is displayed in the Text management screen. Select Add new. Enter your text (max. 4 lines of 18 characters). For more information on how you can type different characters, Control Panel Features on page 19.
Page 341: How To Modify A Text Message
Enter the name to be displayed on the menu for users, then press [OK]. How to Modify a Text Message To edit the content of the message or its name: As supervisor (see How to Log in as Supervisor on page 269): Press and select the path: Option and Updates...
Page 342 Select a message and press [OK]. The Text Settings screen is displayed. Select Edit. You can change the text message and press [OK] to display the next screen (Use [C] key to clear characters). You can change the text name and press [OK] to validate. The system updates the message.
Page 343: How To Delete A Text Message
How to Delete a Text Message To delete a message: As supervisor (see How to Log in as Supervisor on page 269): Press and select the path: Option and Updates Text The list of text is displayed in the Text management screen. Select a message and press [OK].
Page 344 Select Delete. Press [OK] to confirm deletion. The system updates the message list.
Page 345: Managing Slogans
11.5 Managing Slogans The Slogans are graphical images you can add on the left hand side of the stamp printed on mail pieces. As supervisor, you can: • Display the list of slogans Rename or delete slogans from the list •...
Page 346 Select Slogan list. The Select Slogan screen is displayed. Select the slogan in the list or select None for printing no slogan. icon indicates the current selection. The Customize stamp screen is displayed with updated parameters (home screen: press See also •...
Page 347: How To Display The List Of Slogans
How to Display the List of Slogans The list of slogans includes the slogans that are installed in the Mailing System and indicates with a check mark the active slogan. To display the list of slogans: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Option and Updates...
Page 348 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen. Select the slogan and press [OK]. The Slogan setting menu is displayed.
Page 349: How To Delete A Slogan
Change the slogan name using the keypad and press [OK]. The system updates the slogan list. How to Delete a Slogan To delete the slogan: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen.
Page 350: How To Download New Slogans
Select Delete. Press [OK] to confirm deletion. The system updates the slogan list. How to Download New Slogans To download new slogans: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Option and Updates Update Slogan The list of Slogans is displayed in the Slogan management screen.
Page 351: Position Slogan/Text
11.6 Position Slogan/Text The position of the Slogan and the Text Message can be Interchanged using the Imprint Left and Imprint Right setting. To swap the positions:...
Page 352 Select what you would like to position. Press and select the path: Imprint left or Imprint right Select Text List or Slogan List. The list of available text messages or list of available slogans is displayed. Select the item you want to position and press [OK]. Press [OK] to accept the position.
Page 353: Managing Postal Rates
11.7 Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.
Page 354: How To Download New Postal Rates
As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Options and Updates Rate management The list of rate tables is displayed in the Rate management screen. The tables are identified by the effective date of the rate. How to Download New Postal Rates To download new rates: As supervisor (see...
Page 355 Select Check for updates. The Mailing System connects to the Online Services server and downloads available rates.
Page 356: Managing Permits
11.8 Managing Permits As supervisor, you can: • Display the list of permit mail numbers in the machine • Add new permits using a USB memory key • Delete permits • Set the default permit (see How to Change the Default Permit on page 300).
Page 357: How To Add Permits
How to Add Permits You can add permits to the machine using a USB memory key as follows. To add a permit: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Options and updates Update Permit Mail...
Page 358: How To Delete Permits
Press [OK]. The USB memory key content is displayed. Select a permit to load into the machine an press [OK]. The permit list is updated with the new permit. How to Delete Permits To delete a PPI: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path:...
Page 359 Select the permit to delete and press [OK]. Confirm deletion, otherwise press The system updates the permit list.
Page 360: Maintaining
Maintaining This section contains important information about the maintenance of your Mailing System in order to keep it in good condition. 12.1 Ink Cartridge ................357 How to Change the Ink Cartridge ................357 How to Display Ink Level and Cartridge Data ..........360 How to Clean the Print Heads Automatically ..........386 How to Clean the Print Heads Manually ............363 How to Align the Print Heads ................364...
Page 362: Ink Cartridge
12.1 Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the mailing system and contains fluorescent red ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.
Page 363 Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position. Press down on the back of the ink cartridge to disengage it. Lift out the old ink cartridge.
Page 364 Remove the two plastic caps on the new ink cartridge. The caps are removed. Remove the protective strips from the new ink cartridge.
Page 365: How To Display Ink Level And Cartridge Data
Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically. How to Display Ink Level and Cartridge Data Ink Cartridge Data includes information such as consumption and date installed. To display the ink cartridge data (as a User):...
Page 366 As a user: Press and select the path: Ink Cartridge Ink Cartridge information The Ink information screen is displayed. To display the Ink Level and the Cartridge Data (as Supervisor): As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Maintenance Cartridge...
Page 367 How to Clean the Print Heads Automatically If the printing on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality. To clean the print heads automatically (as a User): As a user: Press and select the path: Ink Cartridge Cleaning process...
Page 368: How To Clean The Print Heads Manually
How to Clean the Print Heads Manually If automatic cleaning is not sufficient, you can clean the printing heads manually. To clean the print heads manually: Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position.
Page 369: How To Align The Print Heads
Put the cartridge back in place. Close the base cover. How to Align the Print Heads After installing a new ink cartridge you should verify that the ink cartridge print heads are aligned. To align the print heads: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path:...
Page 370 Press [Print to check alignment] and put a piece of paper in the mail transport. The system prints a test pattern. Check the printed pattern and press the letter that corresponds to the straightest and complete vertical line. Press [OK] to validate. Repeat the previous step until lines F are aligned.
Page 371: How To Process The Wiper
How to Process the Wiper If you want to check the wiper process, follow the procedure below. As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Maintenance Cartridge Wiper Process Open the cover and remove the headset.
Page 372: Sealer
12.2 Sealer How to Fill the Sealer Bottle The Automatic Feeder uses water for sealing envelopes. If the system is out of water, the mailing process continues but the envelopes will not sealed properly. To add water (or sealing solution) to the bottle: Remove the bottle from its base and turn it over.
Page 373 Select the switch ( ) on the screen to set sealing on or off and then press [OK]. See also • To adjust sealing dampness, see How to Adjust the Sealing Water Flow on page 370. How to Clean the Brushes and Sponge (Sealer) MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! To clean the brushes and sponge of the feeder:...
Page 374 Raise the brush and lift the complete brush holder assembly. Lift the metal retainer to remove the sponge. Remember its direction. Clean the sponge and the brush. Re-install the sponge and retainer. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position.
Page 375: How To Adjust The Sealing Water Flow
How to Adjust the Sealing Water Flow Before you adjust the sealing water flow, make sure that the brushes and sponge are clean. To adjust the sealing water flow: Set the water flow using the back lever. When standing in front of the feeder: - Push the lever towards the left-hand side to increase the water level.
Page 376: How To Clean The Mail Path Sensors
How to Clean the Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path. Clean the mail path sensors as indicated below on system base, feeder, and optional dynamic scale. To clean the mail path sensors: Use a damp cloth or 70°...
Page 377: Touchscreen Calibration
12.3 Touchscreen Calibration Depending on the pointing device you use on the touchscreen (finger, stylus or other pointing accessory), you may want to calibrate the sensitivity of the touchscreen to improve the screen responsiveness. How to Calibrate the Touchscreen To calibrate the touchscreen: As supervisor (see How to Log in as Supervisor on page 269):...
Page 378: Maintenance Processes
12.4 Maintenance Processes How to Run the Registration Update The Update Registration process is only to be completed at a request from Customer Service: • This procedure is used if you have changed your address. • Contact your Customer Service to change your information then you will be instructed to perform the update registration procedure.
Page 379 Select Update registration. Press [OK] to begin the procedure.
Page 380 Press [OK] to start the update registration transaction. The message "Transaction successfull" is displayed. Press [OK]. A message for entering the geodesic code. Please refer to User Guide for allowed values. Press [OK].
Page 381: How To Remove The Base (Meter)
Enter the Geocode. Press [OK]. The update registration procedure is finished. 10. Press [Finish] to return to menu. 11. Press Press the Sleep/Wake/Soft Off button to exit. How to Remove the Base (Meter) Remove the Base: • Removes the PSD from service. •...
Page 382 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Maintenance Processes Remove base The Remove Base screen is displayed. Insert a USB key and press [OK] or press Next step to save your data on Online services.
Page 383 Press [OK] when the process is complete. The message "Backup Customer Data Server call successful" is displayed. Press [Continue] to start the E-conf upload. The message "E-Service Server call successful" is displayed.
Page 384: How To Withdraw The Psd (Meter)
Press [Continue] with the Cycle counters and Serial Number report. Preparing base remove is finished. You can power OFF your mailing machine and remove it. How to Withdraw the PSD (Meter) The Withdraw PSD process is only to be completed at the request of Customer Service. •...
Page 385 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Maintenance Processes Withdraw a PSD The Withdraw meter screen is displayed. After pressing [Start], continue to press [Continue] to start the E-conf and statistics upload.
Page 386 Press [Withdraw]. Type the withdrawal PIN code using the keyboard and press [OK]. Press [OK] or the [Sleep/Wake] button ( ) to turn the system to Sleep or Soft-off mode. ONLY at that stage, disconnect the system power cord from the power socket. Open the cover of the base, then the cover of the meter.
Page 388: Troubleshooting
Troubleshooting This section helps you solve problems you may encounter while using your mailing system. 13.1 Machine Issues ...............385 How to Clear Mail Jammed in the Base ..............385 How to Clean the Print Heads Automatically ..........386 How to Clean the Brushes and Sponge (Sealer) ..........387 How to Clear Mail Jammed in the Mixed-Size Feeder ........537 How to Remove Mail Jammed in the Dynamic Scale ........539 How to Clear a Label Jammed in the Base ............539...
Page 390: Machine Issues
13.1 Machine Issues How to Clear Mail Jammed in the Base Envelopes are jammed (stopped) in the transport mechanism of the Base. • Mail piece is too thick. • Mail size is incorrect. To clear mail jammed in the Base: Pull the release handle located underneath the base to lower the transport belts and wheels.
Page 391: How To Clean The Print Heads Automatically
How to Clean the Print Heads Automatically If the printing on envelopes or labels looks unclear or dirty in some way, clean the headset to restore the print quality. To clean the print heads automatically (as a User): As a user: Press and select the path: Ink Cartridge Cleaning process...
Page 392: How To Clean The Brushes And Sponge (Sealer)
How to Clean the Brushes and Sponge (Sealer) MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! To clean the brushes and sponge of the feeder: Open the feeder and push the left of the upper blue release lever to raise the upper drive assembly.
Page 393 Lift the metal retainer to remove the sponge. Remember its direction. Clean the sponge and the brush. Re-install the sponge and retainer. Put the brush back and push the release lever back down until it snaps into place. Push down on the upper drive assembly until it locks back into position. The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem.
Page 394 The weighing device is not See the weighing type selection procedures in selected. Choosing a Weighing Type on page 90. There are vibrations or air drafts Use a solid and steady table: in the weighing area. • Away from any door •...
Page 395 Event Messages ( ABX=BAS DBX=BAS FBX=BAS DPA=PSD DRA=PAR )
Page 396 Event message Short description Long description Detailed description BAS-01-004 or Unexpected event Error BAS-03-255 DBX-01-004 detected The LAN cable is not plugged in or there is no network signal supplied, Mail In The Base Mail piece in base Mail was inserted when Start Button into the mailing pressed.
Page 397 Event message Short description Long description Detailed description PSD Locked. The 72 Hour Time limit 72 hour time limit date limit to call reached for server server has been communication reached. reached Postal Inspection 90 day Time limit 90 day time limit for Required reached server...
Page 398 Event message Short description Long description Detailed description BAS-02-000 or Unexpected event Unexpected event DBX-02-000 detected detected BAS-02-001 or Unexpected event Unexpected event DBX-02-001 detected detected BAS-02-002 or Unexpected event Unexpected event DBX-02-002 detected detected BAS-02-003 or Unexpected event Unexpected event DBX-02-003 detected detected...
Page 399 Event message Short description Long description Detailed description BAS-02-017 or Unexpected event Unexpected event DBX-02-017 detected detected BAS-02-018 or Unexpected event Unexpected event DBX-02-018 detected detected BAS-02-019 or Unexpected event Unexpected event DBX-02-019 detected detected BAS-02-020 or Unexpected event Unexpected event DBX-02-020 detected detected...
Page 400 Event message Short description Long description Detailed description BAS-02-034 or Unexpected event Unexpected event DBX-02-034 detected detected BAS-02-035 or Unexpected event Unexpected event DBX-02-035 detected detected BAS-02-036 or Unexpected event Unexpected event DBX-02-036 detected detected BAS-02-037 or The base serial The base serial DBX-02-037 number entered is...
Page 401 Event message Short description Long description Detailed description BAS-02-047 or Bad MMF CRC The CRC of OMMF DBX-02-047 serial number is not valid. BAS-02-048 or Invalid Reset Basic DBX-02-048 Amount BAS-02-049 or Scan Serial number DBX-02-049 is not valid BAS-02-055 or Diverting weight Low limit value not DBX-02-055...
Page 402 Event message Short description Long description Detailed description BAS-03-009 or Unexpected event Unexpected event DBX-03-009 detected detected BAS-03-010 or Unexpected event Unexpected event DBX-03-010 detected detected BAS-03-011 or Unexpected event Unexpected event DBX-03-011 detected detected BAS-03-012 or Unexpected event Unexpected event DBX-03-012 detected detected...
Page 403 Event message Short description Long description Detailed description BAS-03-026 or Unexpected event Unexpected event DBX-03-026 detected detected BAS-03-027 or Unexpected event Unexpected event DBX-03-027 detected detected BAS-03-028 or Unexpected event Unexpected event DBX-03-028 detected detected BAS-03-029 or Unexpected event Unexpected event DBX-03-029 detected detected...
Page 404 Event message Short description Long description Detailed description BAS-03-043 or Unexpected event Unexpected event DBX-03-043 detected detected BAS-03-044 or Unexpected event Unexpected event DBX-03-044 detected detected BAS-03-045 or Unexpected event Unexpected event DBX-03-045 detected detected BAS-03-046 or Unexpected event Unexpected event DBX-03-046 detected detected...
Page 405 Event message Short description Long description Detailed description BAS-03-060 or Unexpected event Unexpected event DBX-03-060 detected detected BAS-03-061 or Unexpected event Unexpected event DBX-03-061 detected detected BAS-03-062 or Unexpected event Unexpected event DBX-03-062 detected detected BAS-03-063 or Unexpected event Unexpected event DBX-03-063 detected detected...
Page 406 Event message Short description Long description Detailed description BAS-03-077 or Unexpected event Unexpected event DBX-03-077 detected detected BAS-03-078 or Unexpected event Unexpected event DBX-03-078 detected detected BAS-03-079 or Unexpected event Unexpected event DBX-03-079 detected detected BAS-03-080 or Unexpected event Unexpected event DBX-03-080 detected detected...
Page 407 Event message Short description Long description Detailed description BAS-03-094 or Unexpected event Unexpected event DBX-03-094 detected detected BAS-03-095 or Unexpected event Unexpected event DBX-03-095 detected detected BAS-03-096 or Unexpected event Unexpected event DBX-03-096 detected detected BAS-03-097 or Unexpected event Unexpected event DBX-03-097 detected detected...
Page 408 Event message Short description Long description Detailed description BAS-03-111 or Unexpected event Unexpected event DBX-03-111 detected detected BAS-03-112 or Unexpected event Unexpected event DBX-03-112 detected detected BAS-03-113 or Unexpected event Unexpected event DBX-03-113 detected detected BAS-03-114 or Unexpected event Unexpected event DBX-03-114 detected detected...
Page 409 Event message Short description Long description Detailed description BAS-03-128 or Unexpected event Unexpected event DBX-03-128 detected detected BAS-03-129 or Unexpected event Unexpected event DBX-03-129 detected detected BAS-03-130 or Unexpected event Unexpected event DBX-03-130 detected detected BAS-03-131 or Unexpected event Unexpected event DBX-03-131 detected detected...
Page 410 Event message Short description Long description Detailed description BAS-03-145 or Unexpected event Unexpected event DBX-03-145 detected detected BAS-03-146 or Unexpected event Unexpected event DBX-03-146 detected detected BAS-03-147 or Unexpected event Unexpected event DBX-03-147 detected detected BAS-03-148 or Unexpected event Unexpected event DBX-03-148 detected detected...
Page 411 Event message Short description Long description Detailed description BAS-03-162 or Unexpected event Unexpected event DBX-03-162 detected detected BAS-03-163 or Unexpected event Unexpected event DBX-03-163 detected detected BAS-03-164 or Unexpected event Unexpected event DBX-03-164 detected detected BAS-03-165 or Unexpected event Unexpected event DBX-03-165 detected detected...
Page 412 Event message Short description Long description Detailed description BAS-03-179 or Unexpected event Unexpected event DBX-03-179 detected detected BAS-03-180 or Unexpected event Unexpected event DBX-03-180 detected detected BAS-03-181 or Unexpected event Unexpected event DBX-03-181 detected detected BAS-03-182 or Unexpected event Unexpected event DBX-03-182 detected detected...
Page 413 Event message Short description Long description Detailed description BAS-03-196 or Unexpected event Unexpected event DBX-03-196 detected detected BAS-03-197 or Unexpected event Unexpected event DBX-03-197 detected detected BAS-03-198 or Unexpected event Unexpected event DBX-03-198 detected detected BAS-03-199 or Unexpected event Unexpected event DBX-03-199 detected detected...
Page 414 Event message Short description Long description Detailed description BAS-03-243 or The machine has a The machine has a DBX-03-243 wrong IP address wrong IP address and is in APIPA and is in APIPA mode mode BAS-03-244 or No DHCP server DBX-03-244 response BAS-03-245 or...
Page 415 Event message Short description Long description Detailed description BAS-04-006 or BANK1 of BANK1 of DBX-04-006 tank/headset is tank/headset is corrupted. corrupted. Error is recoverable by using bank2. BAS-04-007 or BANK2 of BANK2 of DBX-04-007 headset/tank is headset/tank is corrupted. corrupted. Error is recoverable by using the bank1.
Page 416 Event message Short description Long description Detailed description BAS-06-010 or User do not respect User do not respect DBX-06-010 possibilities of the possibilities of the selected account selected account mode mode BAS-06-011 or Violation of account Violation of account DBX-06-011 mode possibilities mode possibilities BAS-06-013 or...
Page 417 Event message Short description Long description Detailed description BAS-06-017 or Internal Error Software issue DBX-06-017 raised during accounts importing operation. BAS-06-018 or Unexpected event If the problem DBX-06-018 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your...
Page 418 Event message Short description Long description Detailed description BAS-06-022 or Unexpected event If the problem DBX-06-022 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-06-023 or Unexpected event If the problem DBX-06-023...
Page 419 Event message Short description Long description Detailed description BAS-06-030 or Somebody is Somebody is DBX-06-030 already logged on already logged on the system the system BAS-06-031 or Nobody's logged on Nobody's logged on DBX-06-031 the system the system BAS-06-032 or Selection of a Selection of a DBX-06-032...
Page 420 Event message Short description Long description Detailed description BAS-06-037 or Supervisor tries to Supervisor tries to DBX-06-037 create a create a department / department / account without account without entering a name entering a name BAS-06-038 or Supervisor tries to Supervisor tries to DBX-06-038 create a...
Page 421 Event message Short description Long description Detailed description BAS-06-044 or The Supervisor tries DBX-06-044 to change the accounting mode but there is already default account with the same name so the system can't create default account in the new account mode BAS-06-045 or The Supervisor tries DBX-06-045...
Page 422 Event message Short description Long description Detailed description BAS-06-049 or Unexpected event If the problem DBX-06-049 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-06-050 or Unexpected event If the problem DBX-06-050...
Page 423 Event message Short description Long description Detailed description BAS-06-053 or Unexpected event If the problem DBX-06-053 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-06-054 or Unexpected event If the problem DBX-06-054...
Page 424 Event message Short description Long description Detailed description BAS-06-057 or Unexpected event If the problem DBX-06-057 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-06-058 or Technical error DBX-06-058 BAS-06-059 or...
Page 425 Event message Short description Long description Detailed description BAS-06-064 or Unexpected event If the problem DBX-06-064 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-06-065 or Unexpected event If the problem DBX-06-065...
Page 426 Event message Short description Long description Detailed description BAS-06-068 or Unexpected event If the problem DBX-06-068 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-06-069 or Unexpected event If the problem DBX-06-069...
Page 427 Event message Short description Long description Detailed description BAS-06-073 or Unexpected event If the problem DBX-06-073 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-06-074 or Unexpected event If the problem DBX-06-074...
Page 428 Event message Short description Long description Detailed description BAS-06-078 or Unexpected event If the problem DBX-06-078 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-06-079 or The user tries to The user tries to DBX-06-079...
Page 429 Event message Short description Long description Detailed description BAS-06-085 or Unexpected event If the problem DBX-06-085 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-06-086 or System is in System is in DBX-06-086...
Page 430 Event message Short description Long description Detailed description BAS-06-093 or Delete not DBX-06-093 authorize. This is the last operator. If customer want to do not use operator logging anymore, only change accounting mode BAS-06-094 or Delete not DBX-06-094 authorize. This is the last account/department.
Page 431 Event message Short description Long description Detailed description BAS-06-098 or The PSD ID does The PSD ID does DBX-06-098 not belong to this not belong to this FM or is refused to FM or is refused to be used by Fusion. be used by Fusion.
Page 432 Event message Short description Long description Detailed description BAS-06-105 or The maximum The maximum DBX-06-105 number of group is number of group is reached reached BAS-06-106 or The maximum The maximum DBX-06-106 number of group is number of group is reached reached BAS-06-107 or...
Page 433 Event message Short description Long description Detailed description BAS-06-118 or Can not activate The status of the DBX-06-118 departement department can't be change because parent group is inactivated BAS-06-119 or No accounting No Account DBX-06-119 structure to import Structure in USB Key.
Page 434 Event message Short description Long description Detailed description BAS-06-127 or Invalid thirdparty This error is shown DBX-06-127 barcode when the 3rd license+account bar code string read by bar code reader is wrong format. BAS-06-128 or Invalid thirdparty This error is shown DBX-06-128 barcode when the 3rd...
Page 435 Event message Short description Long description Detailed description BAS-07-002 or Unexpected event If the problem DBX-07-002 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-07-003 or Unexpected event If the problem DBX-07-003...
Page 436 Event message Short description Long description Detailed description BAS-07-010 or Bad coordinates If the problem DBX-07-010 from stampconfig continues please file. note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-07-011 or Font unknown The font defined in...
Page 437 Event message Short description Long description Detailed description BAS-08-000 or Account selection If the problem DBX-08-000 failed continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-08-001 or Unexpected event If the problem DBX-08-001...
Page 438 Event message Short description Long description Detailed description BAS-08-005 or Modification of Modification of DBX-08-005 imprint memory imprint memory failed failed BAS-08-006 or Unexpected event If the problem DBX-08-006 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your...
Page 439 Event message Short description Long description Detailed description BAS-08-011 or Software can't load Software can't load DBX-08-011 text selected by text selected by imprint memory. imprint memory. It may be deleted or unavailable. BAS-08-012 or Software can't load Software can't load DBX-08-012 slogan selected by slogan selected by...
Page 440 Event message Short description Long description Detailed description BAS-08-018 or Unexpected event If the problem DBX-08-018 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-08-019 or Name modification Name modification DBX-08-019...
Page 441 Event message Short description Long description Detailed description BAS-08-029 or Technical issue DBX-08-029 BAS-08-030 or Account name not Get account name DBX-08-030 available failed. BAS-08-031 or Can't build job data Can not build job DBX-08-031 data during transaction with BAS-08-032 or Can't update job Can not update job DBX-08-032...
Page 442 Event message Short description Long description Detailed description BAS-10-023 or Unexpected event If the problem DBX-10-023 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-10-025 or Auto call failure DBX-10-025 BAS-10-033 or...
Page 443 Event message Short description Long description Detailed description BAS-10-045 or The list of account If the problem DBX-10-045 to create is empty. continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-10-046 or The accounting...
Page 444 Event message Short description Long description Detailed description BAS-11-008 or Unexpected event If the problem DBX-11-008 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-11-009 or Unexpected event If the problem DBX-11-009...
Page 445 Event message Short description Long description Detailed description BAS-11-021 or Unexpected event If the problem DBX-11-021 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-11-023 or Send operation If the problem DBX-11-023...
Page 446 Event message Short description Long description Detailed description BAS-11-040 or Cast operation If the problem DBX-11-040 error continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-11-041 or Account number == If the problem DBX-11-041...
Page 447 Event message Short description Long description Detailed description BAS-11-055 or Unexpected event If the problem DBX-11-055 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-11-057 or This mailing This mailing DBX-11-057...
Page 448 Event message Short description Long description Detailed description BAS-11-063 or This error appear if This error appear if DBX-11-063 the operator is the operator is disabled on MAS disabled on MAS server side server side between log in and between log in and batch start batch start BAS-11-064 or...
Page 449 Event message Short description Long description Detailed description BAS-11-069 or The operator exists The operator exists DBX-11-069 but has no but has no associated associated department department. He can not log on the FM. BAS-11-070 or The account has DBX-11-070 been canceled between the moment the list of...
Page 450 Event message Short description Long description Detailed description BAS-11-072 or The account can The account can DBX-11-072 only be selected if only be selected if an operator is an operator is already selected. already selected. We are in "with operator" mode. The account mode has changed between the...
Page 451 Event message Short description Long description Detailed description BAS-11-080 or Invalid input Character '\' is not DBX-11-080 character allowed in user name BAS-11-081 or Connection The connection is DBX-11-081 impossible PSD not impossible because detected PSD is not detected. BAS-11-082 or Invalid post ID Invalid PostID when DBX-11-082...
Page 452 Event message Short description Long description Detailed description BAS-13-001 or Unexpected event If the problem DBX-13-001 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-13-002 or Unexpected event If the problem DBX-13-002...
Page 453 Event message Short description Long description Detailed description BAS-13-005 or Unexpected event If the problem DBX-13-005 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-13-006 or Unexpected event If the problem DBX-13-006...
Page 454 Event message Short description Long description Detailed description BAS-13-009 or Unexpected event If the problem DBX-13-009 detected continues please note the event code on the top right of the screen (3 letters, 5 numbers) and contact your service provider BAS-13-010 or Can not send print DBX-13-010 setup request...
Page 455 Event message Short description Long description Detailed description BAS-13-027 or Can not get status DBX-13-027 response BAS-13-049 or The transaction The transaction DBX-13-049 result code is not result code is not defined defined BAS-13-052 or Can not get print DBX-13-052 setup response BAS-13-054 or Can not get print...
Page 456 Event message Short description Long description Detailed description BAS-13-102 or Postal connection The connection to DBX-13-102 failed the postal server failed. After a postal connection, the psd send error when the base ask for the result. BAS-13-103 or Can not Download This error is shown DBX-13-103 xndf file...
Page 457 Event message Short description Long description Detailed description BAS-14-043 or Weight is too heavy Weight is too heavy DBX-14-043 for the current rate for the current rate and there's no and there's no automatic rate automatic rate change available change available BAS-14-045 or Rate type feature Rate type was...
Page 458 Event message Short description Long description Detailed description BAS-14-059 or The current weight The current weight DBX-14-059 is too light for is too light for current rate and no current rate and no fee table jump is fee table jump is managed managed BAS-14-060 or...
Page 459 Event message Short description Long description Detailed description BAS-15-009 or Current report is DBX-15-009 empty BAS-15-010 or Error current Current tracking DBX-15-010 tracking barcode barcode report is report empty BAS-15-015 or This report displays DBX-15-015 the information about the last refund operation.
Page 460 Event message Short description Long description Detailed description BAS-19-004 or At wake up or boot, DBX-19-004 the WP can't zero itself either because it dectects a too heavy weight for the zero reference or an unstable weight for zero reference. Or the WP is not able to "follow the zero drift"...
Page 461 Event message Short description Long description Detailed description BAS-19-006 or Base software Base software DBX-19-006 request WP to request WP to change mode but is change mode but is not accepted by not accepted by WP or no answer WP or no answer from WP from WP.
Page 462 Event message Short description Long description Detailed description BAS-19-011 or Weight on WP is Weight on WP is DBX-19-011 over max capacity over max capacity defined in defined in WEIGHING WEIGHING PLATFORM feature PLATFORM feature in differential in differential weighing weighing BAS-19-013 or Communication...
Page 463 Event message Short description Long description Detailed description BAS-20-011 or No Town die There is no Town DBX-20-011 Die on this USB key BAS-20-012 or USB printing failure USB printing failure DBX-20-012 BAS-20-014 or No PPI There is no PPI file DBX-20-014 on this USB key BAS-20-015 or...
Page 464 Event message Short description Long description Detailed description BAS-21-008 or Mail jam issue Mail jam issue DBX-21-008 BAS-21-009 or Mail measured too Mail measured too DBX-21-009 long by the system long by the system BAS-21-010 or Department Department DBX-21-010 manager on device manager on device refused start refused start...
Page 465 Event message Short description Long description Detailed description BAS-21-017 or Top doc sensor is There was any DBX-21-017 out of order issue with a sensor in the base BAS-21-017 or Top doc sensor is Top doc sensor is DBX-21-017 out of order. It may out of order.
Page 466 Event message Short description Long description Detailed description BAS-21-025 or Technical issue DBX-21-025 BAS-21-026 or Technical issue DBX-21-026 BAS-21-027 or Technical issue DBX-21-027 BAS-21-028 or Zero label not Franking machine DBX-21-028 allowed doesn't allow you to print labels whether " 0" is set. BAS-21-030 or Zero value not Zero franking value...
Page 467 Event message Short description Long description Detailed description BAS-21-036 or Faulted imprint Faulted imprint DBX-21-036 emergency stop error occured because of power shutdown during imprint or mail too small. BAS-21-037 or Distorted imprint Distorted imprint DBX-21-037 emergency stop error occured because postal imprint in the blind zone...
Page 468 Event message Short description Long description Detailed description BAS-21-054 or Wrong imprint This error is raised DBX-21-054 settings when the user try to print with wrong imprint settings, ie: In received mode, when no date and no received text is selected BAS-21-055 or Double document...
Page 469 Event message Short description Long description Detailed description BAS-21-062 or Unknown ZIP code The scanner has DBX-21-062 not send a zip code or too late. BAS-21-063 or Unknown contry The scanner has DBX-21-063 code not send a zip code or too late. BAS-21-064 or Unknown PIC The scanner has...
Page 470 Event message Short description Long description Detailed description BAS-21-072 or Franking negative A franking has DBX-21-072 weight been launched with a negative weight BAS-21-073 or Label forbiden The user want to DBX-21-073 print a label with a scanner application activated. BAS-21-074 or Diverter error The mail piece is...
Page 471 Event message Short description Long description Detailed description BAS-21-083 or Scan error DBX-21-083 BAS-21-084 or Account not DBX-21-084 decoded BAS-21-085 or Blank envelope DBX-21-085 BAS-21-086 or PSD not ready DBX-21-086 BAS-21-087 or No address block DBX-21-087 BAS-21-088 or PPI report must be Your software has DBX-21-088 historized...
Page 472 Event message Short description Long description Detailed description BAS-21-095 or Printing failed The stamp printing OBX-21-095 has failed. There is no ink left in the tank, or there was a timing problem. BAS-21-096 or The computation of During the batch, DBX-21-096 amount failed.
Page 473 Event message Short description Long description Detailed description BAS-21-107 or Temporal limit The meter/PSD has DBX-21-107 been locked because it did not call the postal server on time. BAS-21-108 or Statistics limit PSD is locked, need DBX-21-108 upload statistics to server.
Page 474 Event message Short description Long description Detailed description OBAS-21-054 or Print with cleaning A tank containing OBX-21-054 liquid some cleaning liquid is inserted in the franking machine. The cleaning procedure are autorized, but printing is forbidden OBAS-21-099 or Printhead timeout The print head fail OBX-21-099 to reach printing...
Page 475 Event message Short description Long description Detailed description BAS-23-008 or Software error DBX-23-008 occured when tried to uninitialize the carriage management class. BAS-23-009 or The carriage can't The carriage can't DBX-23-009 move to print move to print position position BAS-23-009 or The carriage was The carriage was DBX-23-009...
Page 476 Event message Short description Long description Detailed description BAS-23-038 or No cartridge No cartridge DBX-23-038 detected at the detected at the power on or the power on or the closing of the back closing of the back cover or on carriage cover or on carriage moving moving...
Page 477 Event message Short description Long description Detailed description BAS-23-054 or Technical issue Technical problem. DBX-23-054 BAS-23-057 or Technical issue Technical problem. DBX-23-057 BAS-23-059 or Technical issue Technical problem. DBX-23-059 BAS-23-060 or Technical issue Technical problem. DBX-23-060 BAS-23-061 or Technical issue Technical problem.
Page 478 Event message Short description Long description Detailed description BAS-23-078 or Unable to go cap The printhead is not DBX-23-078 open position able to go to the cap open position. BAS-23-079 or Failed to reach The printhead DBX-23-079 asked position requested movement failed once and the recovering process...
Page 479 Event message Short description Long description Detailed description BAS-23-089 or Released failed The printhead DBX-23-089 pump cannot be activated for the release process BAS-23-090 or Can not proceed The printhead can DBX-23-090 vibration request not proceed start the fine vibration request BAS-23-091 or Can not stop fine...
Page 480 Event message Short description Long description Detailed description BAS-23-098 or Technical issue DBX-23-098 BAS-23-099 or Technical issue DBX-23-099 BAS-23-100 or Out of capping The print head was DBX-23-100 not in capping position at power on, it might be dirty. BAS-23-101 or Ink tank not DBX-23-101 detected...
Page 481 Event message Short description Long description Detailed description BAS-23-124 or Stamp counter can Can not active DBX-23-124 not be active StampCounter because current rate included Premium Address or Additional Services. BAS-23-125 or Error can not Can not active DBX-23-125 activate stamp StampCounter counter because current...
Page 482 Event message Short description Long description Detailed description BAS-24-006 or Technical issue DBX-24-006 BAS-24-007 or Technical issue DBX-24-007 BAS-24-008 or Technical issue DBX-24-008 BAS-24-009 or Technical issue DBX-24-009 BAS-24-010 or Technical issue DBX-24-010 BAS-24-011 or Technical issue DBX-24-011 BAS-24-012 or Technical issue DBX-24-012 BAS-24-013 or...
Page 483 Event message Short description Long description Detailed description BAS-25-004 or MMI file on the MMI file on the DBX-25-004 system is not system is not compatible with the compatible with the rest of the base rest of the base software software BAS-27-000 or The automatic or...
Page 484 Event message Short description Long description Detailed description BAS-29-004 or Connection lost Connection DBX-29-004 while printing between base between Franking Machine (FM) and inserter is lost while FM is processing an inserter prit request BAS-29-005 or Incompatible stamp When inserter DBX-29-005 mode batch is launched,...
Page 485 Event message Short description Long description Detailed description BAS-30-018 or RLD data DBX-30-018 transmission error BAS-30-019 or RLD firmware DBX-30-019 version error BAS-30-020 or RLD ZBI software DBX-30-020 version error BAS-30-021 or RLD RAM space RLD: free space DBX-30-021 failed failed in RAM BAS-30-022 or RLD flash space...
Page 486 Event message Short description Long description Detailed description BAS-30-032 or LAN Setting IP Occurs when IP DBX-30-032 empty address is empty on LAN settings' validation BAS-30-033 or LAN Setting Occurs when DBX-30-033 preferred DNS preferred DNS IP is empty empty on LAN Settings' validation BAS-30-034 or LAN Setting proxy...
Page 487 Event message Short description Long description Detailed description BAS-30-041 or LAN setting Occurs when DBX-30-041 preferred DNS Preferred DNS invalid address is invalid on LAN settings' validation BAS-30-042 or LAN setting Occurs when DBX-30-042 alternate DNS Alternate DNS invalid address is invalid on LAN settings' validation BAS-30-031 or...
Page 488 Event message Short description Long description Detailed description BAS-32-003 or The system didn't The system didn't DBX-32-003 receive the receive the thickness value thickness value from the dynamic from the dynamic scale scale BAS-32-004 or The system didn't The system didn't DBX-32-004 receive the oversize receive the oversize...
Page 489 Event message Short description Long description Detailed description BAS-32-014 or Frankit message: DBX-32-014 (GER) This message appear when the JOB memory is full (10 rooms) and customer save a new JOB, is informed that the oldest JOB will be overwrite BAS-32-015 or Frankit message: DBX-32-015...
Page 490 Event message Short description Long description Detailed description BAS-32-019 or Frankit message: Frankit message: DBX-32-019 (GER) JOB number (GER) JOB number is incorrect is incorrect, the number must be 14 numbers and the 2 last ones are checksum BAS-32-022 or Frankit message: Frankit message: DBX-32-022...
Page 491 Event message Short description Long description Detailed description BAS-32-033 or Dynamic country Destination DBX-32-033 not needed received is a country whereas rate selected is domestic. BAS-32-034 or Dynamic country Scanner sent a zip DBX-32-034 needed code destination while rate is international.
Page 492 Event message Short description Long description Detailed description BAS-33-011 or Selected Rate Table Selected Rate Table DBX-33-011 is not the right one is not the right one for PSD carrier for PSD carrier BAS-33-012 or User or OLS try to DBX-33-012 load in the device a new rate table for...
Page 493 Event message Short description Long description Detailed description BAS-36-018 or Modem detect a Modem detect a DBX-36-018 voice answer voice answer BAS-36-019 or Server not Server not DBX-36-019 answering using answering using modem connection modem connection BAS-36-020 or No carrier found on No dial tone DBX-36-020 the analog...
Page 494 Event message Short description Long description Detailed description BAS-36-035 or Modem not Modem not DBX-36-035 recognized recognized customer may use customer may use non neopost non neopost modem modem BAS-36-036 or Modem not Modem not DBX-36-036 recognized recognized customer may use customer may use non neopost non neopost...
Page 495 Event message Short description Long description Detailed description BAS-36-056 or Too many line Too many line DBX-36-056 errors. Maybe a lot errors. Maybe a lot of noise on phone of noise on phone line. line. BAS-36-059 or No remote No remote DBX-36-059 encryption, encryption,...
Page 496 Event message Short description Long description Detailed description BAS-36-126 or GPRS SIM PUK DBX-36-126 required BAS-36-127 or GPRS SIM failure DBX-36-127 BAS-36-150 or GPRS illegal ME DBX-36-150 BAS-36-154 or GPRS roaming not Roaming not DBX-36-154 allowed allowed in this location area BAS-36-162 or Modem wtachdog Modem Watchdog...
Page 497 Event message Short description Long description Detailed description BAS-36-183 or PSD locked DBX-36-183 BAS-36-184 or PSD not locked DBX-36-184 BAS-36-185 or Invalid reset DBX-36-185 amount BAS-36-187 or Refund parameters To perform a refund DBX-36-187 not present in rate transaction, the table machine need to read some...
Page 498 Event message Short description Long description Detailed description BAS-37-012 or The DUNS (used for The DUNS (used for DBX-37-012 E confirmation) set E confirmation) set in OLS server is not in OLS server is not correct correct BAS-37-013 or BMZ license expired No more tracking DBX-37-013 number available...
Page 499 Event message Short description Long description Detailed description BAS-39-008 or The system is The system is DBX-39-008 unable to load the unable to load the default PPI default PPI BAS-39-009 or It is not possible to It is not possible to DBX-39-009 create a new PPI create a new PPI...
Page 500 Event message Short description Long description Detailed description BAS-40-026 or Invalid XNDF DBX-40-026 BAS-40-027 or No account in DBX-40-027 XNDF BAS-40-028 or Wrong XNDF file DBX-40-028 BAS-40-0229 or Invalid filename DBX-40-029 attribute BAS-40-033 or Slogan type not DBX-40-033 supported BAS-40-035 or Cannot download Cannot download DBX-40-035...
Page 501 Event message Short description Long description Detailed description BAS-40-040 or The software is not DBX-40-040 compatible with the hardware version of the machine. BAS-40-041 or The software you DBX-40-041 try to load on is not suitable with the connected device. BAS-40-043 or Compatibility The base software...
Page 502 Event message Short description Long description Detailed description BAS-42-001 or Text name already Text name already DBX-42-001 in use in use BAS-42-002 or Slogan name Slogan name DBX-42-002 already in use already in use BAS-42-004 or Invalid text The text is invalid. DBX-42-004 Only characters A-Z, 0-9 and...
Page 503 Event message Short description Long description Detailed description BAS-42-014 or Job name is empty Error is raised when DBX-42-014 printing but job name is empty BAS-42-015 or Counter limit Box counter and DBX-42-015 item counter reached limit. BAS-42-016 or Premium address This error is raised DBX-42-016 with text...
Page 504 Event message Short description Long description Detailed description BAS-45-000 or Wrong barcode Barcode header DBX-45-000 header setting in client is wrong. No input from barcode reader will be accepted until setting is fixed. BAS-45-001 or Wrong barcode Barcode header in DBX-45-001 header in input input is wrong.
Page 505 Event message Short description Long description Detailed description BAS-46-003 or Rate memory name Name entered is DBX-46-003 too long too long (32 char max) BAS-46-004 or Rate memory name Empty name entry DBX-46-004 empty is not authorized. BAS-46-005 or Rate memory name Name already used DBX-46-005 already used...
Page 506 Event message Short description Long description Detailed description BAS-46-014 or Amount statement Invalid statement of DBX-46-014 of mailing out of mailing amount. bounds Value entered is outside of specified boundaries. BAS-46-015 or Amount correction Invalid amount DBX-46-015 out of bounds correction amount.
Page 507 Event message Short description Long description Detailed description BAS-47-000 or Proxy Proxy DBX-47-000 authentication authentication failure (login and/or failure (login and/or password not ok) password not ok) BAS-47-001 or Proxy is not taken Proxy is not taken DBX-47-001 by Postal System by Postal System BAS-47-003 or Thrown to log...
Page 508 Event message Short description Long description Detailed description BAS-47-053 or Technical issue DBX-47-053 BAS-47-055 or Invalid Character Proxy invalid input DBX-47-055 character. This error is shown when user input '\' into UserName or Domain name on Sub/Tech's screen Proxy Lan Configuration.
Page 509 Event message Short description Long description Detailed description BAS-49-002 or Calibration no Scanner did not DBX-49-002 reponse respond to a calibration step request. BAS-49-003 or Scanner cover open The cover of the DBX-49-003 scanner is open while the scanner is going to be used.
Page 510 Event message Short description Long description Detailed description BAS-49-013 or Manual upload Base with scanner, DBX-49-013 MRD failed TEC 4.4.5 Manual Upload of Mail Recorder Data to PC : communication failed. BAS-49-015 or Manual upload Base with scanner, DBX-49-015 MRD failed TEC 4.4.5 Manual Upload of Mail Recorder Data to...
Page 511 Event message Short description Long description Detailed description BAS-49-024 or Browse services The service cannot DBX-49-024 be browsed BAS-49-025 or MR service not During scanner DBX-49-025 found database update the MR service is not found BAS-49-026 or Upload MR During the scanner DBX-49-026 connection lost database upload...
Page 512 Event message Short description Long description Detailed description BAS-51-012 or Pairing blocked Pairing mode is DBX-51-012 blocked. Three wrong Pairing PIN codes have been entered. BAS-51-013 or Max pairable apps Maximum number DBX-51-013 reached of pairable applications reached. BAS-51-014 or Account mode Current account DBX-51-014...
Page 513 Event message Short description Long description Detailed description BAS-51-025 or The machine was DBX-51-025 not able to get identified on the network. BAS-51-026 or The PSD die DBX-51-026 number was not sent to the RCS application. BAS-51-027 or Connection to the DBX-51-027 Remote Control Service...
Page 514 Event message Short description Long description Detailed description DYN-01-001 Mail is present on Mail is present on sensor and Sensor sensor and sensor is defective is defective DYN-01-002 Base software not Base software is compatible not known as a certified software for the use of ODSC device DYN-01-007...
Page 515 Event message Short description Long description Detailed description DYN-02-004 Off limit incline Dynamic scale incline is out of running specifications. Weighing mode is no more allowed. DYN-02-005 Dynamic scale detects a weight, in calibration mode DYN-02-006 Weight too heavy, over 1kg/2Lbs DYN-02-007 Weight on Dynamic Remove envelope...
Page 516 Event message Short description Long description Detailed description DYN-04-001 Envelope too thick Envelope too thick on the dynamic on the dynamic scale scale, remove it and use a label. DYN-04-002 Dynamic scale has Dynamic scale has a problem a problem, remove envelope and use a label.
Page 517 Event message Short description Long description Detailed description DYN-08-001 A mass over mass A mass over mass of reference (500 g) of reference (500 g) is on the Scale is on the Scale during the during the calibration calibration DYN-08-002 A mass is present A mass is present on the Scale during...
Page 518 Event message Short description Long description Detailed description MMF-00-003 Jam on exit sensor Stoppage of envelopes between extraction and exit sensor. MMF-00-004 Mail piece is Mail piece is present in the present in the Feeder at start-up Feeder at start-up MMF-00-005 The component The component...
Page 519 Event message Short description Long description Detailed description MMF-01-001 This error is This error is displayed after 300 displayed after 300 envelopes and after envelopes and after the detection of low the detection of low water level during water level during a batch a batch MMF-01-003...
Page 520 Event message Short description Long description Detailed description MSC-00-004 Mailing system The pairing code is pairing code error not correct MSC-00-005 Status: Busy Your device is busy MSC-00-006 Status: Sleep Your mailing system is in sleep mode. MSC-00-007 Status: Error Your device is in error.
Page 521 Event message Short description Long description Detailed description OLS-01-009 Technical Error OLS-01-010 Can't Reach Server OOA-00-001 Dynamic weighing Dynamic weighing mode must be mode must be activated to use activated to use diverter feature diverter feature OOA-00-002 On quiet mode Quiet mode must be activated to use diverter feature...
Page 522 Event message Short description Long description Detailed description PAR-00-019 or Invalid OMRS Invalid OMRS DRA-00-019 settings settings PAR-00-020 or This indicates an DRA-00-020 account mismatch between the meter and the postal server It can be used for wrong PIN code registration but means something else PAR-00-021 or...
Page 523 Event message Short description Long description Detailed description PAR-00-028 or Invalid model for Invalid model for DRA-00-028 serial range serial range PAR-00-029 or Installation not Installation not DRA-00-029 completed completed PAR-00-030 or Invalid Order Invalid Order DRA-00-030 Validation Validation PAR-00-031 or Account#/Serial# Account#/Serial# DRA-00-031...
Page 524 Event message Short description Long description Detailed description PAR-02-009 or Unexpected event Unexpected event DRA-02-009 detected detected PAR-02-011 or Unexpected event Unexpected event DRA-02-011 detected detected PAR-02-012 or Time adjustment Time adjustment DRA-02-012 between server and between server and PSD is more than PSD is more than 32767 seconds 32767 seconds...
Page 525 Event message Short description Long description Detailed description PAR-04-007 or Customer's Account DRA-04-007 is on hold. Account status is not ‘Active’. Meter status in Credifon is not ‘Installed’. PAR-04-007 or Account held Customer's account DRA-04-007 is blocked on postal server: funds can't be loaded.
Page 526 Event message Short description Long description Detailed description PAR-04-020 or This indicates an DRA-04-020 account mismatch between the meter and the postal server. It can be used for wrong PIN code registration but means something else. PAR-04-021 or Indicates to DRA-04-021 customer the limits amount has been...
Page 527 Event message Short description Long description Detailed description PAR-04-029 or Installation not Installation not DRA-04-029 completed completed PAR-04-030 or Invalid Order Invalid Order DRA-04-030 Validation Validation PAR-04-031 or Account#/Serial# Account#/Serial# DRA-04-031 currently currently unavailable unavailable PAR-04-032 or The PSD not The PSD not DRA-04-032 attached to account...
Page 528 Event message Short description Long description Detailed description PAR-04-045 or Standard DRA-04-045 Registration Not Complete PAR-04-046 or During postal DRA-04-046 server connection, rate embeded in the system is not the correct one (Frankit issue Germany) preventing to end connection properly PAR-04-047 or Many Meters Linked DRA-04-047...
Page 529 Event message Short description Long description Detailed description PSD-01-027 or Funds available too Funds available too DPA-01-027 low to perform low to perform current postage current postage value value PSD-01-029 or Technical error Technical error DPA-01-029 PSD-01-032 or Max resettable Max resettable DPA-01-032 counter is reached...
Page 530 Event message Short description Long description Detailed description PSD-03-003 or A printing request A printing request DPA-03-003 cannot be accepted cannot be accepted in the current PSD, in the current PSD, state PSD might be state PSD might be faulted faulted PSD-03-023 or The PSD status is...
Page 531 Event message Short description Long description Detailed description PSD-08-004 or Unexpected event DPA-08-004 detected PSD-08-005 or Events need to be DPA-08-005 uploaded PSD-20-000 or Wrong settings. Wrong settings. DPA-20-000 PSD-21-000 or The security flex is The security flex is DPA-21-000 open open PSD-21-001 or...
Page 532 Event message Short description Long description Detailed description PSD-37-001 or Connection with Connection with DPA-37-001 server have been server have been set but connection set but connection with server have with server have been lost been lost PSD-37-002 or Connection with Connection with DPA-37-002 server have been...
Page 533 Event message Short description Long description Detailed description PSD-71-001 or PSD (meter) Critical PSD (meter) Critical DPA-71-001 error during error during customization customization PSD-80-001 or Technical Error DPA-80-001 PSD-80-002 or Technical Error DPA-80-002 SCA-00-001 The calibration The calibration parameters are lost parameters are lost by the system by the system...
Page 534 Event message Short description Long description Detailed description SCA-00-009 No incoming image System is sending letter id info to scanner but there is no image to be associated with SCA-00-010 System sends a System sends a mail print info but it mail print info but it was not expected was not expected...
Page 535 Event message Short description Long description Detailed description SCA-00-014 X86 not available The image compression device is in a bad state (Re-initialising with a new configuration or broken) SCA-00-015 Database missing The user activated a scanner application that requires postal database that is not present in the scanner.
Page 536 Event message Short description Long description Detailed description SCA-02-001 One or more One or more envelopes are envelopes are blocked into the blocked into the Scanner Scanner SCA-02-002 Mail pieces are Mail pieces are located into the located into the Scanner at start-up Scanner at start-up SCA-02-003...
Page 537 Event message Short description Long description Detailed description SCA-02-008 Technical issue The image compression device overruns during a batch. It will re-initialize itself automatically. SCA-02-009 JPEG loading issue Bad loading JPEG file SCA-02-010 Protocol error The protocol code is different between x86 and Fujitsu SLC-203 "SLC203...
Page 538 Event message Short description Long description Detailed description SPI-00-004 The device serial in The device serial in the certificate the certificate corresponds to an corresponds to an entry on a DNRL entry on a DNRL(Distinquished Name Revocation List) SPI-00-005 Service requested Service requested is currently is currently...
Page 539 Event message Short description Long description Detailed description SPW-01-001 The "dynamic scale The "dynamic scale oversize" sensor is oversize" sensor is masked at the masked at the power on power on SPW-01-007 The "dynamic scale The "dynamic scale oversize"sensor is oversize"sensor is masked during masked during...
Page 540 Event message Short description Long description Detailed description SPW-02-003 In service mode: In service mode: during calibration during calibration the Dynamic scale the Dynamic scale detects a wrong detects a wrong weight weight SPW-02-005 Service mode, Service mode, during calibration, during calibration, the Dynamic scale the Dynamic scale...
Page 541 Event message Short description Long description Detailed description SPW-07-000 The dynamic scale The dynamic scale software is most software is most probably corrupted probably corrupted (detected at start (detected at start SPW-11-000 The Envelope The Envelope length is out of length is out of specification (over specification (over...
Page 542: How To Clear Mail Jammed In The Mixed-Size Feeder
• The USPS requires your postage meter (PSD) to connect daily if postage is metered. • We recommend leaving the IX mailing system connected to the network permanently. • The IX mailing system will automatically connect to the postal server at night. •...
Page 543 If necessary, lift up the brush release lever. Remove jammed envelopes. Position the brush and push the brush release lever until it snaps into place. Push down on the upper drive assembly until it locks back into position. Close the cover.
Page 544: How To Remove Mail Jammed In The Dynamic Scale
How to Remove Mail Jammed in the Dynamic Scale Occasionally envelopes can become jammed in the Dynamic Scale. • Mail size is incorrect. • Envelopes are not properly stacked on the Feed Platform. To remove mail jammed in the Dynamic Scale: Open the cover.
Page 545 Remove all labels from the dispenser. Check that there is not label stuck in the bottom of the dispenser. Pull the release handle located underneath the base to lower the transport belts and wheels. Hold the handle. Using your other hand, remove the jammed label. Release the jam release handle to put the transport belt and wheels back into position.
Page 546: Diagnostics
13.2 Diagnostics Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Mailing System. The system performs tests automatically to diagnose the problem and generate corresponding reports. The System Data gives data about the status of the system and the events or errors that have occurred.
Page 547: How To Access Diagnostic Data
How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.
Page 548: System Data
13.3 System Data As Supervisor, you have access to: • The Software Data (PSD#, Loader, OS, PACK, XNDF DATA DELTA, language, variant). • The Hardware (system) Data (P/N of the base and the PSD). • The data of the machine counters. How to Display Software Data To display Software Data: As supervisor (see...
Page 549: How To Display Hardware Data
How to Display Hardware Data To display hardware data: As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Maintenance System info Hardware information The system hardware data appears on the screen. How to Display the Machine Counters To display the data of the machine counters:...
Page 550 As supervisor (see How to Log in as Supervisor on page 269): From the main menu, select the path: Maintenance System info Counters The system displays the data of the machine counters.
Page 552: Specifications
Specifications This sections contains the main specifications of your mailing system. 14.1 Mail Specifications ..............549 14.2 General Specifications ............551 14.3 Operating Conditions ............552 14.4 System Specifications ............553 14.5 System Changes ..............554...
Page 554: Mail Specifications
14.1 Mail Specifications Envelope Dimensions Envelopes: • Minimum envelope thickness: 0,2mm. Label dimensions (pre-cut and self-adhesive): • Max. width: 40mm. • Max. length: 150mm. Your Mailing System can handle the envelope & flap sizes as illustrated below (note: the illustration is not on scale).
Page 555 Envelopes: • Minimum envelope thickness: 0.008". Label dimensions (pre-cut and self-adhesive): • Max. width: 1.57". • Min. length: 5.9" (no slogan), 6.5” with slogan. • Max. length: 8.4". We advised you to store labels in a room with less than 50% relative humidity.
Page 556: General Specifications
14.2 General Specifications Dimensions (Width x Length x Height) • Base: 9.96" x 17.4" x 12.63" • Catch tray: 12.4" x 13.7" x 5" • Mixed Size Feeder: 10.24" x 13.78" x 24.21" • Dynamic scale: 10.35" x 13.78" x 17.24" Weight •...
Page 557: Operating Conditions
14.3 Operating Conditions Temperature and Relative Humidity Your mailing system should only be operated in the following conditions: Temperature range Ambient temperature: 50°F - 104°F. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...
Page 558: System Specifications
14.4 System Specifications Dynamic Scale Range • Resolution in dynamic weighing mode: 0.04oz. Dynamic Scale Speed • Processing speed: 155 lpm / up to 175 lpm (postcard) • Dynamic weighing speed: 90 lpm / up to 110 lpm (postcard) Accounts The number of accounts you can create is set to 100 by default and can be raised optionally to 3000.
Page 559: System Changes
14.5 System Changes Major Changes Function Description Link Imprint memory This function is to memorize a • Managing Imprint management specific task used regularly. Memories on page 306 Kerberos Proxy settings in Lan • How to Set LAN configuration. (High-speed Internet) Parameters on page 314 Option 12/60...
Page 560 Pas activation To be added later, no info so fractional far.
Page 561 Index 228, 230, 231, 238, 239, 240, 256, 257, 258, 261, 299 Access Control 149, 150, 184 Date Advance 299, 319 Account 19, 32, 34, 85, 86, 108, 129, Date Correction 35, 81, 554 135, 149, 150, 152, 155, 157, 158, Daylight Savings Time 319 159, 166, 167, 168, 179, 180, 184, Diagnostics 245, 541...
Page 562 Item 19, 554 Permit Mail 35, 89, 229, 290, 300, 351 Jam Release Handle 11 Piece Counting 35 PIN code 32, 135, 143, 149, 150, 157, 184, 268, 281 Keyboard 16, 17 Platform 388, 537, 539 Keypad 21, 34, 541 postage amount 19, 35, 65, 78, 88, 91, 141, 208, 279 Postal Security Device 15...
Page 563 System Base 11, 24 Tare 286 Task 31, 554 Text 19, 22, 35, 100, 101, 102, 108, 118, 129, 179, 181, 299, 302, 331, 334, 346, 541 Thickness 39, 549, 550 Time 8, 26, 31, 37, 196, 240, 268, 277, 319, 550 Type of stamp 19, 31, 35, 37, 41, 67, 69, 89, 100, 108, 129, 290, 300...
Page 564 A0129789/B - 19/04/2022...