Option Module Troubleshooting; Technical Assistance - Siemens 9810 Series User Manual

Troubleshooting

Option module troubleshooting

Events related to option module initialization and operation are stored in your meter's onboard
event log. Perform an option bus reset to restart the option bus and re-initialize the option
modules attached to your meter. Reviewing the events in the event log within the first minute of
option bus reset will provide the most specific details of the detected problem with your option
module..
When troubleshooting option modules, attach each option module directly to the meter and verify
its operation. If each option module operates when directly connected, use combinations of
modules or known good modules to help identify the issue.
Information about your option module's type, serial number, firmware version and present status
is available in the Factory and Diagnostics modules.
See ION Reference, available from www.usa.siemens.com/pds, for more information about the
Factory and Diagnostics modules.

Technical assistance

Go to www.usa.siemens.com/pds and search for support to get assistance with troubleshooting.
Have the meter model, serial number and firmware version information ready. See
specific information" on page 258
You may be asked by a customer care agent to enable factory access to the device for
troubleshooting. Factory access is gained after a unique diagnostic access code is used to login
to the device over a secure protocol.
Factory access:
• Is disabled by default.
• Is temporarily enabled for a duration defined in the Factory Access minutes register.
• Requires adequate user privileges to enable.
• Provides read and write permissions.
270
for details about obtaining this information.
9410 series - User manual
"Device-
7EN05-0336-09