Troubleshooting List - Barco CX-50 Gen2 Installation Manual

Troubleshooting

8.1 Troubleshooting list

Barco knowledge base and YouTube videos
Go to the product page on Barco's website and select in the right column Support. You will get access to
Barco's Knowledge base
more YouTube videos, consult
Problem solving
Problem
Quality of the image on the
meeting room display is not
satisfactory
Users have a bad wireless
connection. The connection from
the Button to the Base Unit keeps
falling away.
Web interface is not accessible
Users do not get a ClickShare
drive when inserting the Button in
their laptop.
122 R5900120 /01 CX-50 Gen2
(https://www.barco.com/en/support/knowledge-base
https://www.youtube.com/user/barcoTV
Cause
The quality or length of the cable
between the Base Unit and the
display or the connection between
these two.
Bad resolution of the display
The system can handle the
average laptop resolution of 3
Megapixel. However, up or down
scaling on the meeting room
display can cause visible
artefacts.
Wireless congestion
Low signal strength
Browser
No connection
• No automatic refresh of drives
• Windows tries to assign the
ClickShare drive to an already
reserved drive letter
Bad connection at USB port on the
laptop
• Some types of USB devices
might be blocked as a
company policy.
• USB port settings on the laptop
might limit the usage of high
) and Latest tutorial videos. For
and select ClickShare.
Solution
• Replace the cable.
• Use another cable.
Change the resolution on the web
interface and match it to the native
resolution of the meeting room
display.
• Use a WiFi scanner to find a
free wireless channel and
select it via the web interface.
You can use commercial as
well as free online tools such
as inSSIDer or Xirrus for this.
Refer to "WiFi settings".
• Put the Base Unit closer to the
meeting room table.
• Remove or limit as much as
possible all obstructions
between the Buttons and the
Base Unit.
• Use another browser (version).
• Check the browser settings.
• There are three methods to
access the web interface.
Refer to the corresponding
chapter of the documentation.
• Check the proxy settings
• Refresh your view on the
laptop.
• Use Microsoft Windows Disk
Management to assign it to a
free drive letter.
• Reconnect to the USB port.
• Try another USB port.
• Reboot the laptop.
If possible, change the USB port
policy on the laptop.