Support & Updates, Troubleshoot, Log Settings - Barco CX-50 Gen2 Installation Manual

Note: Updating the software to the Base Unit takes several minutes. Progress can be followed on
the meeting room display.
The Base Unit software is updated.
If a firmware downgrade is required on the Base Unit, check the check box in front of Allow firmware
downgrade.
Firmware update without using the Configurator
Next to using the configurator to upgrade the firmware, the following ways are also possible:
• When your device is connected to a network and managed via the XMS (Cloud) management platform, the
firmware can be upgrade via this Management solution. For more information on upgrading firmware in this
way, consult Barco's web pages on XMS
platform).
• Download the firmware on a USB stick and plug in this USB in your device. For more information, see
"Updating the CX-50 Gen2
6.39 Support & Updates, Troubleshoot, log settings
About logging
Both Button and Base Unit log data is saved in log files on the Base Unit. These log files can contain
debugging information. They can be downloaded on a local computer and cleared on the Base Unit. Debug
logging covers only a few hours before it will be overwritten. Therefore, it is important if you discover a
problem with your system to download the logging immediately.
How to use
1. Log in to the Configurator.
2. Click Support & Updates → Troubleshoot.
Image 6–59 Troubleshoot, logging
3. To create a debug log, check the check box next to Enable debug logging.
4. Reproduce the issue you want to report.
(https://www.barco.com/en/page/xms-cloud-management-
firmware", page 120
CX-50 Gen2 Configurator
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