Barco C5011S Installation Manual
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Barco C5011S Installation Manual

Barco C5011S Installation Manual

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ClickShare CX-50 Gen2
Model C5011S
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  • Page 1 ClickShare CX-50 Gen2 Model C5011S Installation manual ENABLING BRIGHT OUTCOMES...
  • Page 2 Barco NV Beneluxpark 21, 8500 Kortrijk, Belgium www.barco.com/en/support www.barco.com Registered office: Barco NV President Kennedypark 35, 8500 Kortrijk, Belgium www.barco.com/en/support www.barco.com...
  • Page 3 Barco. Changes Barco provides this manual 'as is' without warranty of any kind, either expressed or implied, including but not limited to the implied warranties or merchantability and fitness for a particular purpose. Barco may make improvements and/or changes to the product(s) and/or the program(s) described in this publication at any time without notice.

  • Page 5: Table Of Contents

    Table of contents 1 CX-50 Gen2 Introduction .................................. 9 About the CX-50 Gen2.................................10 CX-50 Gen2 specifications................................12 About the Base Unit..................................14 Mobile Device Support.................................18 2 Getting started......................................19 Environmental Condition Check .............................20 Security recommendations before starting........................21 Basic Workflow....................................22 3 CX-50 Gen2 Installation..................................23 Installation methods for the Base Unit ..........................24 Guidelines for ClickShare Conference system installation..................25 Table mounting....................................26...
  • Page 6 3.25 Activating calendar integration with XMS Cloud......................62 4 Preparing the Buttons ..................................67 Pairing ........................................68 ClickShare Extension Pack ...............................70 ClickShare Extension Pack installer.............................71 ClickShare Windows Certified driver ...........................73 ClickShare Desktop App................................74 MSI installer of the ClickShare Desktop App........................75 5 CX-50 Gen2 Configurator ................................77 Accessing the Configurator ...............................79 ClickShare Configuration Wizard............................83 On-Screen ID information ................................85...
  • Page 7 5.44 Troubleshoot, diagnostics ............................... 146 6 Firmware updates ..................................... 147 Updating the CX-50 Gen2 firmware ..........................148 7 Troubleshooting ....................................149 Troubleshooting list..................................150 Index ..........................................153 R5900120 /03 ClickShare CX-50 Gen2...
  • Page 8 R5900120 /03 ClickShare CX-50 Gen2...
  • Page 9 This installation manual explains how to install your CX-50 Gen2 in a meeting room, It explains also how to make everything operational. It provides detailed information on how to configure your CX-50 Gen2. Available System documentation Next to the installation manual, a user guide and a safety manual are available on Barco’s website, www. barco.com/clickshare.

  • Page 10: Gen2 Introduction

    CX-50 Gen2 Introduction 1.1 About the CX-50 Gen2 CX-50 Gen2 versions With the Conferencing Button or ClickShare app, in seconds, you are automatically connected to cameras, mics, soundbars and any other AV peripherals in the room for a better, more immersive meeting experience. Everything becomes part of your laptop.
  • Page 11 CX-50 Gen2 Introduction Products Contains Accessories included R9861622xx • R9861622 • DC adapter with regional depending power cord • Printed safety manual R9861622xx • R9861622 • DC adapter with regional depending power cord • 2x R9861600D01C • Printed safety manual R9861600D01C 1x R9861600D01C Contact your local sales representative for the correct regional variant to be used in your country.

  • Page 12: Gen2 Specifications

    CX-50 Gen2 Introduction 1.2 CX-50 Gen2 specifications Dimensions (HxWxD) 39mm x 200mm x 202mm Power supply Standard 110/220 V AC plug or USB-C (back) Power consumption Operational: 74.5W (max) Standby: 0.27W - Networked standby: 3.7W Weight 985 gr Operating system Windows 10 or higher macOS 11 (BigSur) and higher Android v11 and higher (ClickShare App) iOS 14 and higher (ClickShare App)
  • Page 13 CX-50 Gen2 Introduction Operation: 0 to 85% relative humidity, non-condensing Anti-theft system Kensington lock Certifications FCC/CE Touch screen support & Interactivity Wireless conferencing via App or Button Local view High quality Network connection LAN & WiFi (dual) Management and reporting Warranty 1 year standard.

  • Page 14: About The Base Unit

    CX-50 Gen2 Introduction 1.3 About the Base Unit Base Unit The Base Unit receives the wireless input from the conferencing Buttons and controls the content of the meeting room display. Furthermore, a touch screen, USB camera and USB speakerphone can be connected to the Base Unit.
  • Page 15 CX-50 Gen2 Introduction USB Type-C Port The front USB Type-C port is used to pair the Button to the Base Unit. This port can also be used to update the software and firmware of both the Base Unit and the Buttons. The front USB Type-C port used in combination with the HDMI-in to USB-C convertor, can be used as HDMI input.
  • Page 16 Image 1–5 Antenna The antenna is built-in in the CX-50 Gen2. Bottom layout of the Base Unit The serial number label containing the Barco part number, the revision number, production date (week-year) and the serial number (reference 2 on Image 1–5).
  • Page 17 CX-50 Gen2 Introduction • markings for applicable standards (CE, CCC, UL, ...) • markings for waste regulation • “Made in ...” R5900120 /03 ClickShare CX-50 Gen2...

  • Page 18: Mobile Device Support

    CX-50 Gen2 Introduction 1.4 Mobile Device Support Overview The below list of Apps are supported by ClickShare and can be installed on your mobile device from Google Play or Apple App Store. Or can be installed on your Windows or Mac pc Before you can use your mobile device with ClickShare, you have to connect the mobile device Wi-Fi with the ClickShare Base Unit Wi-Fi.

  • Page 19: Getting Started

    Getting started Environmental Condition Check.....................20 Security recommendations before starting ..................21 Basic Workflow..........................22 R5900120 /03 ClickShare CX-50 Gen2...

  • Page 20: Environmental Condition Check

    Getting started 2.1 Environmental Condition Check Environment condition check For installations in environments where the device is subject to excessive dust, then it is highly advisable and desirable to have this dust removed prior to it reaching the device clean air supply. Devices or structures to extract or shield excessive dust well away from the device are a prerequisite;...

  • Page 21: Security Recommendations Before Starting

    Keep your Base Units and Buttons up to date Barco keeps improving their devices, this means extending existing features and adding new ones, but also providing security patches. Therefore, it is strongly recommended to keep the Base Units up to date with the latest available firmware, and ensure Buttons are updated.

  • Page 22: Basic Workflow

    Getting started 2.3 Basic Workflow Before using CX-50 Gen2 Unpack the ClickShare components and accessories from the box. For a detailed overview of the content of the CX-50 Gen2 box, see “About the Base Unit”, page Install the Base Unit in the meeting room using one of the 2 possible installation methods. For more information on the installing procedures, see “Installation methods for the Base Unit”, page 24 Connect the display with the the Base Unit via HDMI or the backside USB Type-C...
  • Page 23 CX-50 Gen2 Installation Installation methods for the Base Unit ....................24 Guidelines for ClickShare Conference system installation ..............25 Table mounting..........................26 Wall mounting ..........................27 Standalone setup .........................29 Network deployment requirements....................30 Network connected setup ......................32 Dual network connected setup.......................33 Dedicated network setup.......................34 3.10 Display connection to the Base Unit ....................36 3.11 Fully equipped, Audio only or Camera only conference room ............38 3.12 Flexible Meeting Room setup ......................40 3.13 Touch screen connections to the Base Unit..................42...

  • Page 24: Gen2 Installation

    CX-50 Gen2 Installation 3.1 Installation methods for the Base Unit For optimal performance, install the Base Unit close to the display and avoid obstacles between the Base Unit and the Buttons. Make sure not to install the Base Unit in a metal enclosure. Physical installation The Base Unit can be installed in different ways in a meeting room.

  • Page 25: Guidelines For Clickshare Conference System Installation

    ClickShare apps and possibly the ClickShare Button will not be able to wake the Base Unit from standby. For a more detailed guidelines, see “Network Deployment Guide” available on the support pages of the product on Barco’s website. R5900120 /03 ClickShare CX-50 Gen2...
  • Page 26 CX-50 Gen2 Installation 3.3 Table mounting Overview Put the Base Unit directly on the meeting room table. The total weight of the Base Unit is 900 g. R5900120 /03 ClickShare CX-50 Gen2...

  • Page 27: Wall Mounting

    CX-50 Gen2 Installation 3.4 Wall mounting About wall mounting No mounting bracket is needed to install the Base Unit on the wall. The Base Unit can be mounted in any position on the wall, but it is preferred to mount it with the connections downwards. The total weight of the Base Unit is 900 g.
  • Page 28 CX-50 Gen2 Installation R5900120 /03 ClickShare CX-50 Gen2...

  • Page 29: Standalone Setup

    CX-50 Gen2 Installation 3.5 Standalone setup Overview This setup is the simplest in terms of installation and can be used for temporary setups and in organizations where central management and 3rd party integration are not required. The ClickShare Base Unit and Button (s) operate directly out of the box, without any integration in the Enterprise network.

  • Page 30: Network Deployment Requirements

    Base Unit: first-time setup • Activation and update: for this action, similar to the auto-update functionality described below, an outbound TCP connection on port 443 is required towards update.cmp.barco.com and assets.cloud.barco. com. • Connection to XMS Cloud for activating SmartCare and XMS Cloud functionality: TCP Port 443 outbound to *.azure-devices.net, *.core.windows.net and global.azure-devicesprovisioning.net.
  • Page 31 CX-50 Gen2 Installation Sender/Receiver Ports SNMP 161 and 162 REST API 4003 R5900120 /03 ClickShare CX-50 Gen2...

  • Page 32: Network Connected Setup

    CX-50 Gen2 Installation 3.7 Network connected setup Overview This is the simplest installation which offers a seamless experience for employees and is the recommended setup for temporary setups, visitors' centers, small to medium installations without network integration needs, for internal meeting rooms, for companies with a flat network topology or when the ClickShare Button will be the main way for people to the system.

  • Page 33: Dual Network Connected Setup

    CX-50 Gen2 Installation 3.8 Dual network connected setup Overview This installation offers a seamless experience for employees and guests and is the recommended setup for any organization with an advanced network configuration, for meeting rooms which will be frequently used by guests, visitors and externals or when the ClickShare Apps and native BYOD protocols, such as AirPlay, Google Cast and Miracast, will be frequently used in the organization.

  • Page 34: Dedicated Network Setup

    CX-50 Gen2 Installation 3.9 Dedicated network setup Overview This installation offers an isolated network setup where all connections from and to the Base Units can be controlled. This dedicated AV (or ClickShare) network or VLAN can be used for more fine-grained access control, to ensure no connection can happen between any of the connected physical or virtual LANs or to separate all ClickShare traffic from all other IP traffic to ensure business requirements in terms of bandwidth, security and latency.
  • Page 35 CX-50 Gen2 Installation Setup via XMS Log in to XMS and go to the Base Units tab. In the device list select the Unit(s) for deploying network integration mode. Open the Configure dropdown list and choose Network integration. Select one of the authentication modes for network integration mode and fill out the details. Re-pair the ClickShare Buttons with the updated Base Unit(s) to apply the new configuration For more detailed information on how to use XMS, consult the XMS user guide.

  • Page 36: Display Connection To The Base Unit

    Connect the USB Type-C port at the backside of the Base Unit to the USB input of the display (only for displays supporting video via USB). Check Barco’s website for the full list of supported/adviced cables. R5900120 /03 ClickShare CX-50 Gen2...
  • Page 37 CX-50 Gen2 Installation Image 3–7 Video and audio is transferred via the USB cable to the display. When the display is connected via USB Type-C port and that display has extra USB Type-C port(s), these ports can be used to connect a camera and/or an echo canceling speakerphone. Next to that, when the display is be able to output 90W or 100W (20V/5A or 20V/45A) via the USB Type-C connection, the Base Unit can be powered via that way.

  • Page 38: Fully Equipped, Audio Only Or Camera Only Conference Room

    CX-50 Gen2 Installation 3.11 Fully equipped, Audio only or Camera only conference room Fully equipped conference room The following components should be available in the room: • USB camera must support at least a resolution of 720p. • a combined speaker - microphone system connected via USB. When connecting with the Button, it allows you to connect the room speakerphone, microphone and camera wireless to your laptop and use the better equipment of the room in your video conferencing call.
  • Page 39 CX-50 Gen2 Installation When connecting with the Button or ClickShare desktop app, it allows you to connect the room speakerphone and microphone to your laptop for use in a conferencing call. Video only room Video only rooms have just an USB camera connected to the Base Unit. R5900120 /03 ClickShare CX-50 Gen2...

  • Page 40: Flexible Meeting Room Setup

    CX-50 Gen2 Installation 3.12 Flexible Meeting Room setup Collaboration bar Connect the collaboration bar to the back ports of the CX-50 Gen2. Connect an “HDMI” cable from the “HDMI out” port of the CX-50 Gen2 to the “HDMI in” port of the collaboration bar (reference 1).
  • Page 41 CX-50 Gen2 Installation Note: It is not possible to pair new buttons while in Modular setup mode with the Base Unit in room system mode! Modular Room System Image 3–11 Example modular room system connections R5900120 /03 ClickShare CX-50 Gen2...

  • Page 42: Touch Screen Connections To The Base Unit

    To connect video, an HDMI connection should be made between the Base Unit and the display. To connect the touch functionality, an USB cable should be connected between the touch screen and the Base Unit. A list of supported touch screen can be found on Barco’s website. See https://www. barco. com/en/support/docs/ TDE9538.

  • Page 43: Camera Connection

    Any USB camera with at least a resolution of 720p can be connected to the Base Unit. A list of supported cameras can be found on Barco’s website. Since the USB ports are USB 2.0 or higher ports, HDMI cameras are supported via HDMI to USB converter.

  • Page 44: Content Audio Connection

    CX-50 Gen2 Installation 3.15 Content Audio connection About content audio (no speakerphone connected) The ClickShare Button captures the audio output of the user’s laptop and sends it to the Base Unit together with the video signal. The audio can be output at line levels from the mini jack socket (3.5mm), TOSLINK socket or via the HDMI connector (can be set in the configurator).

  • Page 45: Echo Canceling Speakerphone Audio Connection

    It is a bidirectional audio transmission between the Button and the speakerphone. USB speakerphone support A list of supported speakerphones can be found on Barco’s website. How to connect an echo-canceling speakerphone Connect your speakerphone device via USB to the Base Unit.

  • Page 46: Lan Connection

    CX-50 Gen2 Installation 3.17 LAN connection About LAN connection The Base Unit can be connected to a local network or directly to a laptop. Maximum allowed LAN speed: 1000 Mbit We do strongly advise the LAN connection and the use of XMS cloud for configuration, monitoring and additional functionality.

  • Page 47: Hdmi Connection To The Base Unit

    About HDMI in By default there is no HDMI in to the Base Unit. To connect HDMI to the Base Unit a Barco adapter must be used. This adapter makes it possible to connect an HDMI source to the Base Unit and a USB Type-C port remains available.

  • Page 48: Power Connection

    WARNING: Use a power cord which complies to local regulations. If not included in the box, contact your local dealer for a correct power cord. The Base Unit is intended to be powered by the Barco supplied power adapter ATM090T-A190, with power specifications: input 100-240V, 1.2A 50/60Hz and output 19 VDC 4.74A.
  • Page 49 CX-50 Gen2 Installation Image 3–14 The display sends power to the Base Unit and the Base Unit sends video signal to the display. R5900120 /03 ClickShare CX-50 Gen2...

  • Page 50: Wired Roomdock

    USB Type-C port of the Base Unit (can also with the USB Type-C port on the Barco HDMI-in to USB-C convertor) Note: Make sure that the laptop USB Type-C port supports display port alternate mode. Image 3–15 Wired roomdock connection Before Wired Roomdock can be used, configure it in the Configurator.

  • Page 51: First Startup Of The Base Unit

    CX-50 Gen2 Installation 3.21 First startup of the Base Unit Workflow First time boot of the Base Unit. The following screen is seen on the connected monitor. Image 3–16 Onboarding screen There are now 2 ways to continue: 1. Check for updates (optional), configure your Base Unit and register to XMS Cloud. See “Preferred way to start up”, page 52 2.

  • Page 52: Preferred Way To Start Up

    CX-50 Gen2 Installation 3.22 Preferred way to start up What will be done? After an optional firmware update check, the configuration wizard should be started to configure the Base Unit. To finalize the complete startup, the Base Unit can be registered to XMS Cloud to get your SmartCare package.
  • Page 53 CX-50 Gen2 Installation Image 3–18 When connected to the internet you can select Automatic for firmware update (recommended). If you set it on No, you still have the choice to manually update by downloading the software on an USB stick. When connected to the internet and the setting is set to Automatic, the software check will be done and the latest version will be downloaded but the update of the firmware will be executed only when finishing the configuration wizard.
  • Page 54 CX-50 Gen2 Installation Image 3–20 Enter a time zone and make a selection between manual time setup and the use of NTP. For more info about manual time setup, see “Date & Time setup, manually”, page 128. For more info about the use of an NTP server, see “Date &...
  • Page 55 CX-50 Gen2 Installation Image 3–22 We advise to change the default password to enter the Configurator. For more info, see “Security, passwords”, page 124. Network settings Image 3–23 Select the frequency band, channel and enter a Wi-Fi passphrase when desired. For more info, see “Wi-Fi settings, Access Point settings”, page 100.
  • Page 56 CX-50 Gen2 Installation Image 3–24 To benefit from the SmartCare program, your device should be registered to XMS Cloud. Copy your device token by clicking on the copy icon next to the token. Click on the link to start the registration procedure. Follow the procedure in “Registration to XMS Cloud”, page Overview page...
  • Page 57 CX-50 Gen2 Installation Image 3–26 R5900120 /03 ClickShare CX-50 Gen2...

  • Page 58: Start Up Without Configuration

    CX-50 Gen2 Installation 3.23 Start up without configuration How to start Plug in a Button and start sharing your screen. As soon as a user connects to the Base Unit, the default wallpaper will be shown on the meeting room display and the unit can be used with it's default configuration.

  • Page 59: Registration To Xms Cloud

    • XMS cloud by the end customer (preferred flow) or by the reseller in the name of the customer. Online to XMS cloud Surf to https://xms.cloud.barco.com/add. The XMS login page is displayed. Enter your Email address and click Continue. Image 3–27 When your E-mail address is known by XMS Cloud you arrive on the tenant selection page.
  • Page 60 CX-50 Gen2 Installation Fill out your company information and click Continue. Image 3–29 Company information Enter the device token to setup your device and to receive your 5 years of service coverage. The device token is indicated on the wizard screen (see Image 3–25) Click Continue.
  • Page 61 CX-50 Gen2 Installation Image 3–31 Assign meeting room Your device is successfully registered. R5900120 /03 ClickShare CX-50 Gen2...

  • Page 62: Activating Calendar Integration With Xms Cloud

    The client secret is created by Microsoft with the following properties: randomly generated and expires automatically after 24 months. For more in-depth information, see Barco’s Security white paper “XMS Cloud and (Virtual) Edge Security Whitepaper” which can be downloaded from Barco’s website.
  • Page 63 CX-50 Gen2 Installation How to setup the calendar (as IT administrator) The following actions are to be performed by the IT administrator with a global Administrator role in Azure Active Directory. In XMS Cloud, go to Marketplace >> Microsoft Calendar. The Calendar default page is displayed.
  • Page 64 CX-50 Gen2 Installation Image 3–35 This process should finish in 10 to 30 minutes. Only in exceptional cases, this could take longer. Once the process has finished, the screen is refreshed and shows the Continue integration button. Image 3–36 Click Continue integration to request the O365 admin’s final permission to read calendar information for each room-account and generate credential for devices to achieve that.
  • Page 65 CX-50 Gen2 Installation Image 3–38 In order to assign Base Unit devices to your calendar meeting rooms, click Manage Calendar. Alternatively, you can also browse in XMS Cloud to: “Manage” >> Calendar. Assign a meeting room to a calendar On the Manage Calendar page, spot the desired Meeting room and click on + Link Base Unit. Image 3–39 Example of the Manage Calendar window.
  • Page 66 CX-50 Gen2 Installation Image 3–41 Example of the meeting room linked with a Base Unit device Repeat this procedure for every meeting room that has a ClickShare Base Unit device. About Credentials By default the user does not need to do anything for expiring credentials. as XMS Cloud auto-renews credentials during an periodic credentials check.

  • Page 67: Preparing The Buttons

    Preparing the Buttons Pairing ............................68 ClickShare Extension Pack ......................70 ClickShare Extension Pack installer ....................71 ClickShare Windows Certified driver ....................73 ClickShare Desktop App .......................74 MSI installer of the ClickShare Desktop App ...................75 R5900120 /03 ClickShare CX-50 Gen2...

  • Page 68: Pairing

    Preparing the Buttons 4.1 Pairing Pairing of the Buttons with the Base Unit To be able to use a Button it should be assigned to the Base Unit you are using. This process is called pairing. All Buttons will need to be updated and paired before use. In case you buy additional Buttons or when a Button should be assigned to another Base Unit, the Button needs to be paired (again).
  • Page 69 Preparing the Buttons Image 4–3 R5900120 /03 ClickShare CX-50 Gen2...

  • Page 70: Clickshare Extension Pack

    SCCM or other tools. The ClickShare Extension Pack can be used in combination with a Button and/or with the ClickShare desktop app. The latest extension pack can be downloaded via http://www.barco.com/en/product/clickshare-extension-pack R5900120 /03 ClickShare CX-50 Gen2...

  • Page 71: Clickshare Extension Pack Installer

    In this setup, a user or an IT admin can install the ClickShare Extension pack using the Windows command prompt. Following is an example of a silent installation (version numbers are only given as example, always check Barco’s web for the latest version): Launcher only install: msiexec.
  • Page 72 Preparing the Buttons ACCEPT_EULA This parameter shows that the installer accepts the EULA text as is. This parameters must be set to YES in order to continue to the installation. INSTALLFOLDER This parameter specifies the installation directory for ClickShare launcher. If not specified, the default folder will be the Program Files folder.

  • Page 73: Clickshare Windows Certified Driver

    Preparing the Buttons 4.4 ClickShare Windows Certified driver About The ClickShare Windows Certified driver is auto-installed when plugging in a Button in a Window PC. This Windows driver automatically lauches the executable on the Button. Note that at least version 1.20.0 is required in order to support Buttons with firmware version 4.10 or higher. In case an older version is installed on your PC, start windows update check for updates with a button inserted into your PC.

  • Page 74: Clickshare Desktop App

    Preparing the Buttons 4.5 ClickShare Desktop App About With the ClickShare Desktop App installed on your computer you can enter a meeting room and get on the screen in a few seconds without the need to plug in a Button. The ClickShare Desktop App can be used in combination with a Button.

  • Page 75: Msi Installer Of The Clickshare Desktop App

    Preparing the Buttons 4.6 MSI installer of the ClickShare Desktop App CAUTION: Installation can only be done with administrator rights. How to install Download the MSI installer from www.clickshare.app. Run the MSI installer by double clicking the downloaded file. The installation wizard starts. Follow the instruction on the different windows. Image 4–5 Read the License Agreement and check the 'I accept the terms in the license agreement' checkbox to continue.
  • Page 76 Preparing the Buttons R5900120 /03 ClickShare CX-50 Gen2...

  • Page 77: Gen2 Configurator

    CX-50 Gen2 Configurator Accessing the Configurator ......................79 ClickShare Configuration Wizard ....................83 On-Screen ID information......................85 Personalisation, Wallpaper ......................87 Personalisation, Personalized wallpaper ..................89 Manage configuration files......................91 Display setup, Outputs ........................93 Display setup, Inputs........................95 Peripherals ..........................96 5.10 Flexible Meeting Rooms........................98 5.11 Wi-Fi settings ..........................99 5.12 Wi-Fi settings, Access Point settings ....................
  • Page 78 CX-50 Gen2 Configurator 5.44 Troubleshoot, diagnostics......................146 About configuration The configuration of your device can be done in • XMS cloud • the local configurator The configurator in XMS cloud will (in time) more elaborated than the local configurator. Therefore it preferred to configure your devices via XMS cloud.

  • Page 79: Accessing The Configurator

    CX-50 Gen2 Configurator 5.1 Accessing the Configurator Getting access to the Configurator There are three ways to access the Configurator: • Via the LAN • Direct Ethernet connection between PC and Base Unit. • Via the Base Unit's wireless network When accessing the configurator for the first time, the ClickShare Configuration Wizard starts automatically.
  • Page 80 CX-50 Gen2 Configurator Image 5–2 Configurator lanuguages The following languages are possible: • Arabic • Simplified Chinese • Traditional Chinese • Danish • Dutch • English • Finnish • French • German • Italian • Japanese • Korean • Norwegian •...
  • Page 81 CX-50 Gen2 Configurator Image 5–3 Start screen The language of the configurator can be changed on any page in the interface. The screen is split up in 2 panes. Left pane with the selection buttons and a right pane to configure the selected function.
  • Page 82 CX-50 Gen2 Configurator To access the Configurator via the Base Unit wireless network On your laptop, connect to the Base Unit wireless network. The default SSID and password to connect to the Base Unit are respectively 'ClickShare-<serial base number>' and 'clickshare'. On your laptop, open a browser.

  • Page 83: Clickshare Configuration Wizard

    CX-50 Gen2 Configurator 5.2 ClickShare Configuration Wizard This procedure is equal with the onboarding procedure. About the configuration wizard During the first start up of the Base Unit, the configuration wizard starts up automatically. Or, you can start up the configuration wizard by clicking at the bottom left on Configuration wizard or on Lauch configuration wizard on the dashboard page.
  • Page 84 CX-50 Gen2 Configurator Image 5–5 Configuration welcome page Click Start configuration. Fill out the necessary items and click Next to continue. To return to the previous step, click on Back. For more information about a specific topic, see one of the following topics. The ClickShare Configuration Wizard can be started at any time to change the configuration just by clicking on ClickShare Configuration Wizard at the left bottom of each screen or on Lauch configuration wizard on the start page.

  • Page 85: On-Screen Id Information

    CX-50 Gen2 Configurator 5.3 On-Screen ID information About device identification The following items can be set: • On-Screen language. Independent from the Configurator language. • Meeting room name • Location of the meeting room • Welcome message to be displayed in the meeting room •...
  • Page 86 CX-50 Gen2 Configurator • Russian • Spanish • Swedish Meeting room name, location and welcome message Log in to the Configurator. Click Personalisation → On-screen ID. Click in the input field next to Meeting room name and enter a name for the meeting room. This text is shown on the user's device when the Button is ready to share ("Ready to share on..."), on the central screen connected to the Base Unit and in the list of AirPlay receivers on the user's iOS device.

  • Page 87: Personalisation, Wallpaper

    The Wallpaper selection pane is shown. The current selected wallpaper is shown with a red border. Select one of the available wallpapers and click on Save Changes. Note: By default two general Barco wallpapers are available. They are automatically resized to fit the aspect ratio of the screen.
  • Page 88 CX-50 Gen2 Configurator Image 5–8 Download wallpaper The wallpaper is downloaded to your PC. Enable - disable Wallpaper Within the Wallpaper pane, check the check box next to Show the wallpaper when no one is sharing their screen. Checked: wallpaper will be displayed when no one is sharing content. Not checked: no wallpaper will be displayed when no one is sharing content.

  • Page 89: Personalisation, Personalized Wallpaper

    CX-50 Gen2 Configurator 5.5 Personalisation, Personalized wallpaper How to upload Log in to the Configurator Click Personalisation → Wallpaper. The Wallpaper selection pane is shown. The current selected wallpaper is shown with a red border. Hoover your mouse over the free place and click on Choose image. Image 5–9 Personalized wallpaper selection A browser window opens.
  • Page 90 CX-50 Gen2 Configurator Image 5–10 Change image Browse for the desired image, click Open to load the image. The content of the file is checked and when valid (format and size), the file is uploaded. The new wallpaper gets a red border. Click on Save changes to apply the personalized wallpaper and replace the previous file.

  • Page 91: Manage Configuration Files

    CX-50 Gen2 Configurator 5.6 Manage configuration files About Manage configuration files A full backup can be downloaded but cannot be used to duplicate configuration settings to other Base Units. Therefore, it is possible to download a Portable version. This portable version can be uploaded via the upload configuration button on other Base Units (same type).
  • Page 92 CX-50 Gen2 Configurator R5900120 /03 ClickShare CX-50 Gen2...

  • Page 93: Display Setup, Outputs

    CX-50 Gen2 Configurator 5.7 Display setup, Outputs Display port Display port output via USB Type C port at the back side of the Base Unit. This output is enabled by default and the resolution is fixed set to Auto. HDMI When there is an HDMI connection between the Base Unit and a display, the display type is indicated.
  • Page 94 CX-50 Gen2 Configurator Audio output Audio can be enabled by checking the check box before Enable audio. When an USB speakerphone is connected to your device, this device will be the default audio output device for both conference and content audio an it will not be possible to configure HDMI, DP or audio jack as audio output.

  • Page 95: Display Setup, Inputs

    CX-50 Gen2 Configurator 5.8 Display setup, Inputs Input mode setup Log in to the Configurator. Click Display & Audio → Inputs Image 5–15 Display, Inputs To change the input mode, click on the drop down next to Input Mode and select the desired option. The following option are possible: •...

  • Page 96: Peripherals

    CX-50 Gen2 Configurator 5.9 Peripherals Overview ClickShare Conference allows you to connect the room speakerphone, microphone, camera and room system wirelessly to your laptop and use the better equipment of the room in your video conferencing call. The Peripheral page allows you to enable flexible meeting rooms and gives an overview of the connected devices and their status.
  • Page 97 Update of firmware of the peripheral devices via the configurator is supported for Logitech Meetup and Rally and only when the camera is not in use. When the installed firmware version is lower than the Barco certified peripheral firmware version, then the install button becomes active. Click on Install the install the latest version.

  • Page 98: Flexible Meeting Rooms

    CX-50 Gen2 Configurator 5.10 Flexible Meeting Rooms Configure your CX-50 Gen2 to seamlessly integrate with a collaboration bar standardized in-room system or a modular in-room system. Image 5–18 Room system type drop-down menu Collaboration bar Enable the check box under Peripheral switching between ClickShare and a room system under Display & Audio - Peripherals.

  • Page 99: Wi-Fi Settings

    CX-50 Gen2 Configurator 5.11 Wi-Fi settings WARNING: It is not allowed to operate the Base Unit outside its intended geographical region. About Wi-Fi A connection with the Base Unit can be made via a wireless connection. A fixed wireless IP address is used to establish the connection.

  • Page 100: Wi-Fi Settings, Access Point Settings

    CX-50 Gen2 Configurator 5.12 Wi-Fi settings, Access Point settings How to change Check the check box next to Enable. Checked: access point settings are enabled. All current settings can be changed. Unchecked: access point settings are disabled. If desired, enter a new Wi-Fi passphrase and confirm this Wi-Fi passphrase. Image 5–20 Wi-Fi settings, access point settings Enter a public name (SSID) for the wireless network.
  • Page 101 CX-50 Gen2 Configurator The 5 GHz channels do not overlap with each other and are less used by non-Wi-Fi devices than the 2.4 GHz channels. Moreover, 5 GHz signals are more rapidly damped than 2.4 GHz signals. Therefore, the use of a 5 GHz channel is recommended.

  • Page 102: Wi-Fi Settings, Wireless Client

    CX-50 Gen2 Configurator 5.13 Wi-Fi settings, Wireless Client Introduction Wireless Client mode allows to connect the Base Unit to a network over Wi-Fi instead of via the Ethernet interface. It brings identical functionality as a wired network connection; complete network integration, auto- update functionality and central management in XMS.

  • Page 103: Wi-Fi Settings, Wireless Client, Eap-Tls

    CX-50 Gen2 Configurator 5.14 Wi-Fi settings, Wireless Client, EAP-TLS About EAP-TLS EAP-TLS (Transport Layer Security) is an EAP method based on certificates which allows mutual authentication between client and server. It requires a PKI (Public Key Infrastructure) to distribute server and client certificates.
  • Page 104 CX-50 Gen2 Configurator Manually providing certificates Upload client certificate. Click on Choose file and browse to the desired file. Allowed file formats: • .pfx (PKCS#12) • .p12 (Base64 encoded DER) The should at least include the client certificate and corresponding private key. Enter the Client certificate Password.
  • Page 105 CX-50 Gen2 Configurator Image 5–25 Wi-Fi Settings, Wireless Client, EAP-TLS, SCEP R5900120 /03 ClickShare CX-50 Gen2...

  • Page 106: Wi-Fi Settings, Wireless Client, Eap-Ttls

    CX-50 Gen2 Configurator 5.15 Wi-Fi settings, Wireless Client, EAP-TTLS About EAP-TTLS EAP-TTLS (Tunneled Transport Layer Security) is an EAP implementation by Juniper networks. It is designed to provide authentication that is as strong as EAP-TLS, but it does not require each user to be issued a certificate.

  • Page 107: Wi-Fi Settings, Wireless Client, Peap

    CX-50 Gen2 Configurator 5.16 Wi-Fi settings, Wireless Client, PEAP About PEAP PEAP (Protected Extensible Authentication Protocol) is an EAP implementation co-developed by Cisco Systems, Microsoft and RSA Security. It sets up a secure TLS tunnel using the servers CA certificate after which actual user authentication takes place within the tunnel.
  • Page 108 CX-50 Gen2 Configurator File should at least contain the root CA certificate for your domain. Click Save Changes to save the settings. R5900120 /03 ClickShare CX-50 Gen2...

  • Page 109: Wi-Fi Settings, Wireless Client, Wpa2-Psk

    CX-50 Gen2 Configurator 5.17 Wi-Fi settings, Wireless Client, WPA2-PSK About WPA2-PSK WPA2-PSK does not distinguish between individual users, there is 1 password (PSK – Pre-Shared Key) for all clients connecting to the wireless infrastructure. This makes setup very straightforward. Once connected, all data transmitted between client and AP (access point) is encrypted using a 256 bit key.

  • Page 110: Lan Settings

    CX-50 Gen2 Configurator 5.18 LAN settings About LAN network settings A network connection can be configured through DHCP or by manually entering a fixed IP address. DHCP Dynamic host configuration protocol. DHCP is a communications protocol that lets network administrators manage centrally and automate the assignment of IP addresses in an organization's network.
  • Page 111 CX-50 Gen2 Configurator When Automatic (DHCP) is selected, the IP address, subnet mask and default gateway fields are grayed out but the currently used settings are filled out. Click Save changes to apply the settings. Manual (fixed) IP address Click on the drop down box next to Method and select Manual. The IP address, subnet and gateway input fields are activated.

  • Page 112: Lan Settings, Wired Authentication

    CX-50 Gen2 Configurator 5.19 LAN Settings, Wired Authentication How to setup Click on Setup wired authentication..Image 5–31 Wired authentication The setup wizard starts. Select the authentication method. Click on the drop down and select the desired method. The following methods are available: •...

  • Page 113: Lan Settings, Eap-Tls Security Mode

    CX-50 Gen2 Configurator 5.20 LAN Settings, EAP-TLS security mode About EAP-TLS EAP-TLS (Transport Layer Security) is an EAP method based on certificates which allows mutual authentication between client and server. It requires a PKI (Public Key Infrastructure) to distribute server and client certificates.
  • Page 114 CX-50 Gen2 Configurator • .crt • .pb7 (Base64 encoded DER) File should at least contain the root CA certificate for your domain. Save configuration Using Auto enrollment The Simple Certificate Enrolment Protocol (SCEP) is a protocol which enables issuing and revoking of certificates in a scalable way.

  • Page 115: Lan Settings, Eap-Ttls Security Mode

    CX-50 Gen2 Configurator 5.21 LAN Settings, EAP-TTLS security mode About EAP-TTLS EAP-TTLS (Tunneled Transport Layer Security) is an EAP implementation by Juniper networks. It is designed to provide authentication that is as strong as EAP-TLS, but it does not require each user to be issued a certificate.
  • Page 116 CX-50 Gen2 Configurator File should at least contain the root CA certificate for your domain. Click Save configuration. R5900120 /03 ClickShare CX-50 Gen2...

  • Page 117: Service, Mobile Devices

    Base Unit. Then AirPlay must be activated on your device. For more information about activating AirPlay, consult the user guide of your device. The supported versions of AirPlay can be found on Barco’s website, www.barco.com\clickshare. The support of non-released version of these protocols cannot be guaranteed by Barco.
  • Page 118 CX-50 Gen2 Configurator Image 5–36 Services, mobile devices To allow sharing content via ClickShare app, Sharing via ClickShare app is activated by default and cannot be changed. To allow streaming via AirPlay, check the check box in front of Streaming via AirPlay. To allow streaming (mirroring) via Google Cast, check the check box in front of Streaming via Google Cast.

  • Page 119: Service, Presentsense

    CX-50 Gen2 Configurator 5.23 Service, PresentSense About PresentSense The PresentSense function makes it easy to connect to a Base Unit when walking in meeting room. When this function is enabled and the ClickShare desktop app is installed on the user’s PC, when walking in a meeting room the Base Unit detects via ultrasound, which contains the device ID and pin code, your presence and makes the connection with the included pin code after the user click Connect on a popup on his PC..

  • Page 120: Service, Clickshare Api, Remote Control Via Api

    CX-50 Gen2 Configurator 5.24 Service, ClickShare API, remote control via About API settings The API can be enabled or disabled, that means that the access to the unit from an external device can be allowed or can be blocked. This functions in enabled by default. API documentation The API documentation is included in the Base Unit.

  • Page 121: Services, Snmp

    When using the default Engine ID, make sure the check box before Use default Engine ID is checked. The default engine ID is a combination of the Barco Enterprise Number with the MAC-address (eth0). Fill out the SNMP Manager address.

  • Page 122: Security, Security Level

    CX-50 Gen2 Configurator 5.26 Security, security level About security levels For the use of the ClickShare system, a security level can be set. By default, level 1 is activated. A security level is a predefined set of settings which are automatically set when a level is selected. Level 1 : offers support for normal day-to-day operations in any organization.
  • Page 123 CX-50 Gen2 Configurator Image 5–40 Security levels Select the desired security level icon. Click Save changes to apply the setting. R5900120 /03 ClickShare CX-50 Gen2...

  • Page 124: Security, Passwords

    CX-50 Gen2 Configurator 5.27 Security, passwords About passwords To access the ClickShare Configurator a user name and password is needed. That password can be changed at any time to protect the ClickShare Configuration settings. Changing the ClickShare Configurator & API password Log in to the Configurator.

  • Page 125: Security, Http Encryption

    CX-50 Gen2 Configurator 5.28 Security, HTTP Encryption About HTTP encrytion HTTP encryption can be set up by using a self signed certificate or a custom certificate. By default, a self signed certificate is used. How to setup Log in to the Configurator. Click Security →...
  • Page 126 CX-50 Gen2 Configurator Image 5–44 Upload custom certificate Click on Upload certificate. A browser window opens. Select the desired custom certificate file and click Open. The allowed file formats are: • .pfx/.p12 (PKCS#12) • .pem (Base64 encoded) Click on Generate CSR . A Download Certificate Signing Request page opens.

  • Page 127: Status Information Base Unit

    CX-50 Gen2 Configurator 5.29 Status information Base Unit Status information The following information can be found: • Model information, name and part number • Serial number • Firmware version • First used • Last used • Current uptime: time since last startup •...

  • Page 128: Date & Time Setup, Manually

    CX-50 Gen2 Configurator 5.30 Date & Time setup, manually About Date & Time setup The date and time can be set manually using the time zone indication or using at least one NTP servers. How to setup Log in to the Configurator. Click System →...
  • Page 129 CX-50 Gen2 Configurator Image 5–48 Time setup Click on the up down arrow of each scroll counter until the correct hour, minutes and seconds are obtained. Select the time format. Checked: use of 24 hour time format Not checked: use of 12 hour time format Click Save changes to apply.

  • Page 130: Date & Time Setup, Time Server

    CX-50 Gen2 Configurator 5.31 Date & Time setup, time server About using NTP server The clock is continuously synchronized with an external time server and the deviation is in the order of milliseconds. Extra time servers can be added. As long as there is no synchronization with a time server the status is indicated as disabled. How to setup Log in to the Configurator.

  • Page 131: Energy Savers

    CX-50 Gen2 Configurator 5.32 Energy savers About standby Standby after (minutes): If there is no client connection detected during the standby timeout period, the Base Unit will enter the selected standby mode. Default setting: Time to standby: 10 min, the Base Unit will enter the standby mode. Eco mode When the Base Unit enters standby mode, it will disable the HDMI output signal.

  • Page 132: Buttons

    CX-50 Gen2 Configurator 5.33 Buttons About Buttons The Button page indicates to which Base Unit or network the Buttons are connected. It also shows their current state. When connected to a network, it indicates the domain, the identity and provided certificate. The Buttons can be connected to a Base Unit or to an external access point.

  • Page 133: Buttons, External Access Point, Mode Eap-Tls

    CX-50 Gen2 Configurator 5.34 Buttons, External access point, mode EAP- How to fill out Fill out a Corporate SSID. Image 5–52 Buttons, External access point, mode EAP-TLS The SSID of your corporate wireless infrastructure to which the ClickShare Buttons will connect. Fill out the Domain and Identity.
  • Page 134 CX-50 Gen2 Configurator File should at least contain the root CA certificate for your domain. Save Changes Using Auto enrollment The Simple Certificate Enrolment Protocol (SCEP) is a protocol which enables issuing and revoking of certificates in a scalable way. SCEP support is included to allow a quicker and smoother integration of the ClickShare Base Unit and Buttons into the corporate network.

  • Page 135: Buttons, External Access Point, Mode Eap-Ttls

    CX-50 Gen2 Configurator 5.35 Buttons, External access point, mode EAP- TTLS How to fill out the settings Fill out a Corporate SSID. Image 5–55 Buttons, External access point, mode EAP-TTLS The SSID of your corporate wireless infrastructure to which the ClickShare Buttons will connect. Fill out the Domain and Identity.

  • Page 136: Buttons, External Access Point, Mode Peap

    CX-50 Gen2 Configurator 5.36 Buttons, External access point, mode PEAP How to fill out the settings Fill out a Corporate SSID. Image 5–56 Buttons, External access point, mode PEAP The SSID of your corporate wireless infrastructure to which the ClickShare Buttons will connect. Fill out the Domain and Identity.

  • Page 137: Buttons, External Access Point, Mode Wpa2-Psk

    CX-50 Gen2 Configurator 5.37 Buttons, External access point, mode WPA2- How to fill out the settings Fill out a Corporate SSID. Image 5–57 Buttons, External access point, mode WPA2-PSK The SSID of your corporate wireless infrastructure to which the ClickShare Buttons will connect. Fill out Passphrase.

  • Page 138: Blackboard

    CX-50 Gen2 Configurator 5.38 Blackboard About Blackboard Saving information from a blackboard can be enabled or disabled. When enabled, the information is saved on hard disk of all connected Buttons, connected ClickShare apps and on the USB sticks connected with the Base Unit.

  • Page 139: Xms Cloud Integration

    When your device is not registered and connected to the cloud service, the following message will be displayed: Device has not been added to XMS cloud. To add your device to XMS cloud click here https://xms. barco.com/add. The device token is given and can be copied.
  • Page 140 Barco and our partners for up to 5 years. When SmartCare is activated, in the SmartCare pane the message SmartCare active, valid until... is displayed.

  • Page 141: Firmware Update

    A browser window opens. Browse to the file with the new firmware and click Open to start the upload. Note: This should be an .enc file. You might have to unzip the file downloaded from Barco's website. Note: Updating the software to the Base Unit takes several minutes. Progress can be followed on the meeting room display.
  • Page 142 When your device is connected to a network and managed via the XMS (Cloud) management platform, the firmware can be upgrade via this Management solution. For more information on upgrading firmware in this way, consult Barco’s web pages on XMS (https://www.barco.com/en/page/xms-cloud-management- platform).

  • Page 143: Support & Updates, Troubleshoot, Log Settings

    CX-50 Gen2 Configurator 5.41 Support & Updates, Troubleshoot, log settings About logging Both Button and Base Unit log data is saved in log files on the Base Unit. These log files can contain debugging information. They can be downloaded on a local computer and cleared on the Base Unit. Debug logging covers only a few hours before it will be overwritten.

  • Page 144: Troubleshooting, Erase All Settings

    CX-50 Gen2 Configurator 5.42 Troubleshooting, Erase all settings About erasing all settings When erasing all settings, the device settings are reverted to defaults. There is no need to go through the onboarding procedure. The device will not be removed from the organization account in XMS cloud. How to erase Log in to the Configurator.

  • Page 145: Reset To Factory Defaults

    CX-50 Gen2 Configurator 5.43 Reset to factory defaults About the reset When applying a reset to factory defaults, the device settings are reverted to the factory defaults. Additionally, the Base Unit will be removed from the organization account in XMS cloud and the first time setup procedure will be initiated, as if the device came out of the box.

  • Page 146: Troubleshoot, Diagnostics

    CX-50 Gen2 Configurator 5.44 Troubleshoot, diagnostics About diagnostics A TCP dump test will capture the network data for 2 minutes and the result will be written in a separate file in the log archive. This file can only be opened with a network monitoring tool. How to start Log in to the Configurator.

  • Page 147: Firmware Updates

    Firmware updates Updating the CX-50 Gen2 firmware....................148 R5900120 /03 ClickShare CX-50 Gen2...

  • Page 148: Updating The Cx-50 Gen2 Firmware

    USB stick To update the Base Unit software by copying the software on a USB stick Download the latest version of the firmware from Barco's website, www.barco.com/clickshare. Click on Support and select the update firmware button of your device type.

  • Page 149: Troubleshooting

    Troubleshooting Troubleshooting list........................150 R5900120 /03 ClickShare CX-50 Gen2...

  • Page 150: Troubleshooting List

    Troubleshooting 7.1 Troubleshooting list Barco knowledge base and YouTube videos Go to the product page on Barco’s website and select in the right column Support. You will get access to Barco’s Knowledge base (https://www.barco.com/en/support/knowledge-base ) and Latest tutorial videos. For more YouTube videos, consult and select ClickShare.
  • Page 151 Troubleshooting Problem Cause Solution power USB devices when on battery power. Low video performance Laptop performance • Lower the screen resolution of the laptop. • Disable the hardware acceleration for video. • Use only a part of the display to show the video. •...
  • Page 152 Avoid placing it inside cabinets, false ceiling, below the table, behind a wall, in another room, ..Check out the ClickShare White paper on WiFi See www.barco. com/clickshare. Web Interface shows error in the Configuration file is corrupted Browse to the Configuration tab on processes “WiFi Access Point...

  • Page 153: Index

    Index API documentation 120 Calendar API password 124 Integration API settings 120 XMS Cloud 62 ClickShare API 120 Password 124 Configuration Wizard 83 Base Unit Configuration files 91 About 14 Configurator 77 Camera Access 79 Connection 43 Configurator password 124 Content audio Connecting Connection 44...
  • Page 154 Index Location name 85 Log settings 143 Eco standby 131 Energy savers 131 Environment condition check 20 Extension pack 70 Meeting room name 85 Extension Pack Mobile Device Installer 71 Support 18 Mobile devices 117 Factory defaults 145 Firmware Pairing Update 147–148 Button 68 Base Unit 141...
  • Page 155 Index Time out screen 131 Troubleshoot Diagnostics 146 Log settings 143 Troubleshooting 149 Logging 144 Troubleshooting list 150 Update Firmware Base Unit 141 Button 141 Upload configuration 91 Wall mounting Base Unit 27 Wallpaper 87 Personalized 89 WebUI password 124 Welcome text 85 Wi-Fi settings 99–100 Wireless client 102...
  • Page 156 Index R5900120 /03 ClickShare CX-50 Gen2...
  • Page 158 R5900120 /03 | 2023-10-04 www.barco.com...

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