Barco ClickShare CX-20 Gen2 User Manual
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Barco ClickShare CX-20 Gen2 User Manual

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ClickShare CX-20 Gen2
Model C3010S
User guide
ENABLING BRIGHT OUTCOMES

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Summary of Contents for Barco ClickShare CX-20 Gen2

  • Page 1 ClickShare CX-20 Gen2 Model C3010S User guide ENABLING BRIGHT OUTCOMES...
  • Page 2 Barco NV Beneluxpark 21, 8500 Kortrijk, Belgium www.barco.com/en/support www.barco.com Registered office: Barco NV President Kennedypark 35, 8500 Kortrijk, Belgium www.barco.com/en/support www.barco.com...
  • Page 3 Barco. Changes Barco provides this manual 'as is' without warranty of any kind, either expressed or implied, including but not limited to the implied warranties or merchantability and fitness for a particular purpose. Barco may make improvements and/or changes to the product(s) and/or the program(s) described in this publication at any time without notice.

  • Page 5: Table Of Contents

    Room Dock ......................................38 2.17 Airplay ........................................38 2.18 Chromecast......................................38 2.19 Miracast........................................39 3 Troubleshooting ......................................41 Basic troubleshooting ...................................42 A Regulatory information..................................47 General statements ..................................48 Product compliance..................................49 A.2.1 Product compliance EU............................49 A.2.2 Product compliance US............................49 A.2.3 Product compliance Canada ..........................50 R5900114 /01 ClickShare CX-20 Gen2...
  • Page 6 A.2.4 Product compliance Russia...........................52 End User License Agreement (EULA) ..........................52 Open source software provisions ............................58 Disposal information..................................58 RoHS compliance...................................59 Addresses and contact information ............................60 Index ..........................................63 R5900114 /01 ClickShare CX-20 Gen2...

  • Page 7: Gen2 Introduction

    This user guide explains the practical use of the CX-20 Gen2. Available System documentation A printed copy of the Safety Guide is included in the CX-20 Gen2 box at purchase. Other documentation such as user guide, installation manual and service manual can be downloaded from Barco’s website, www.barco. com/clickshare.

  • Page 8: Versions Of The Product

    For more information on the regional variants, refer to the CX-20 Gen2 installation manual. Link between Barco product brand name and the model group CX-20 Gen2 is a Barco product of the model group C3010S. 1.2 About the CX-20 Gen2...

  • Page 9: About The Base Unit

    The use of a convertor is sometimes necessary to connect to one of these ports. xx=EU, CN, NA, US, ZH, RW, Included AC clips can be different according to the region For US, R9861600D01CUS R5900114 /01 ClickShare CX-20 Gen2...
  • Page 10 The connection panel is situated at the back of the Base Unit. Image 1–3 Power connection HDMI out LAN Ethernet connection Kensington lock Mechanical fixture points The mechanical fixture points are located at the bottom of the Base Unit. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 11: Mobile Device Support

    The antenna is built-in in the CX-20 Gen2 Bottom layout of the Base Unit The serial number label containing the Barco part number, the revision number, production date (week-year) and the serial number. The product label with the applicable certification logos.
  • Page 12 CX-20 Gen2 Introduction R5900114 /01 ClickShare CX-20 Gen2...

  • Page 13: Getting Started

    2.11 Microsoft Office PowerPoint Presenter mode ..................34 2.12 View room display ........................35 2.13 Stop sharing and leave .........................35 2.14 Audio configuration ........................36 2.15 Pairing ............................37 2.16 Room Dock ..........................38 2.17 Airplay ............................38 2.18 Chromecast ..........................38 2.19 Miracast............................39 R5900114 /01 ClickShare CX-20 Gen2...

  • Page 14: Activating The Base Unit

    To start using CX-20 Gen2 with a Button Take a Button and insert the Button into a USB port of your laptop. Depending on the USB port on your laptop a convertor must be used. This convertor is not delivered by Barco. Image 2–2...
  • Page 15 • A launcher or the ClickShare desktop app is preinstalled on your laptop (downloaded from the Base Unit or Barco website, or deployed company-wide by your IT department). ClickShare is immediately available. In the meanwhile a Preparing the meeting room... window is displayed.
  • Page 16 To resume the content sharing, click on that release icon. Image 2–6 To remove your content from the display, click the Button again or click on the stop sharing icon (reference 2 on Image 2–6) in the app window. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 17 This is useful especially when others are sharing in the room and the host shares the room display via local view or when you use the peripherals for e.g recording. When sharing content (big button pressed) R5900114 /01 ClickShare CX-20 Gen2...

  • Page 18: Basic Use, With Clickshare Desktop App

    The ClickShare desktop app can be used with or without a Button. ClickShare desktop app installation When the ClickShare desktop app is not pre-deployed in your IT environment, you can download and install the software without administrator rights from www.clickshare.app R5900114 /01 ClickShare CX-20 Gen2...
  • Page 19 Image 2–11 Once the switch is confirmed, a screen appears where the user can click on Learn more to be redirected to Barco’s website to be informed on the new user interface. Image 2–12 Click Ok, got it to close that window and start the application.
  • Page 20 This way you will never share your content to the wrong meeting room screen. Note: In case you did not see the 4 digit pin code on the meeting room screen, then click on “Show Passcode Again” to display the pin code again. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 21 Start sharing a display or a window. Click on the desired object you want to share. Image 2–18 When the sharing is started, a stop sharing and pauze icon is added on the shared window and the ClickShare desktop app will minimize after a while. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 22 This way you will never share your content to the wrong meeting room screen. Image 2–20 Enter pin After having entered the pin, the ClickShare desktop app will connect to the meeting room. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 23 One click to share your content. Start sharing content in a Microsoft Teams, Zoom or Webex call and ClickShare automatically shares the same content to the meeting room display. For more info about calendar integration, see “ClickShare Desktop App Calendar”, page R5900114 /01 ClickShare CX-20 Gen2...
  • Page 24 When the user is sharing, the meeting room display will automatically display Content shared and the people in the same screen. If the meeting room is equipped with 2 screens, then the content will be displayed in one display and the people in the other. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 25: Clickshare Desktop App Calendar

    Windows session and only displays limited meeting information in the App. No meeting information is stored on your computer or processed anywhere else. Enabling or disabling the integration Open the ClickShare Desktop App. Click on the menu icon on the right top to open the menu. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 26: Calendar Integration

    Calendar integration in the Base Unit can only be done in XMS cloud. About the Calendar view Only in combination with Microsoft Office 365, the wall paper shows if a meeting room is available or not. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 27: Walk In And Connect With Clickshare Presentsense

    ClickShare Desktop App to use the microphone before it can start detecting the PresentSense signal. How to allow the use of your microphone Open your ClickShare Desktop App and click on the menu item. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 28 You can revoke this permission at any time by sliding the toggle to the left. Entering a meeting room Step in a meeting room with ClickShare PresentSense active in the meeting room and in your desktop app. A popup message appears on your screen. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 29 By a next walk in the connection with the Base Unit will done automatically. • Maybe later: the PresentSense function will not be activated. Next time the popup will be displayed again. Make your choice and click on the corresponding button. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 30: App Based Conferencing

    User Interface functionality When a Button is plugged in or the ClickShare desktop app is running and ready for sharing (not sharing yet), additional functionality (context menu) can be selected via the hamburger menu icon. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 31: Extended Desktop

    (see “Share an application”, page 32). PC with virtual extended screen: Image 2–38 Primary screen displayed on the PC, extended screen displayed on the meeting room display. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 32: Share An Application

    When Share an application is selected, you will be presented with an overview of open applications on your computer. Once you select an application to share, only this application will be shared on the big screen R5900114 /01 ClickShare CX-20 Gen2...
  • Page 33 Only the selected application is shared on the meeting room display. Via the Quick access button Push the quick access button and click on the share an application icon. Image 2–44 To display an application, select Share an Application. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 34: Microsoft Office Powerpoint Presenter Mode

    On the full screen presentation, right-click on the slide and select Show Presenter View to see speaker notes while sharing the Slide Show to the meeting room display Presenter mode on macOS Open your PowerPoint and start your Slide Show R5900114 /01 ClickShare CX-20 Gen2...

  • Page 35: View Room Display

    When your meeting has come to an end, stop sharing by hovering over the red bar to expand the interface and clicking the full red circle. Disconnect from the meeting room by either clicking the “Disconnect” button or by simply closing your laptop. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 36: Audio Configuration

    The communications device is optimized for the lowest latency possible, but no lip-sync is guaranteed with the video. For an optimal conference, the audio should always be transferred with lowest latency possible and will get priority over video. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 37: Pairing

    The Base Unit LED is blinking while the Button LED fills up a circle. This means pairing is in progress. The Base Unit automatically checks whether the software of the Button is up to date. If not, the Base Unit updates the Button software. This may take more time. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 38: Room Dock

    For more information about using Airplay with a typical device, consult the user manual of that device. 2.18 Chromecast About Chromecast Chromecast is a protocol that allows wireless streaming between devices of audio, video, device screens and photos. The ClickShare Base Unit can be configured to receive the Chromecast streaming. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 39: Miracast

    3. In the settings of your mobile device, open ‘wireless display’ (name can be different depending on the device type and model). See the device’s user guide. 4. Select the ClickShare Base Unit in the meeting room. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 40 Getting started R5900114 /01 ClickShare CX-20 Gen2...

  • Page 41: Troubleshooting

    Troubleshooting Basic troubleshooting........................42 R5900114 /01 ClickShare CX-20 Gen2...

  • Page 42: Basic Troubleshooting

    The display is switched off. Switch on the display. all. Wrong input is selected. Select the correct input. The display cable is not connected (Re)insert the display cable to the (correctly). display and the Base Unit. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 43 Cause Solution After inserting the Button into your Bad connection at USB port on Reconnect to the USB port, try laptop, you cannot find the laptop another USB port, or reboot your ClickShare drive. laptop. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 44 Low signal strength Place the Base Unit closer to the location of the Buttons. Check the settings of the Base Unit to see if the power of the wireless signal has not been set too low. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 45 Base Unit. computer. Audio device is not available in my Re-pair the Buttons with the Base OS when I plug in the Button after Unit. changing audio settings on my Base Unit. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 46 Audio and video are not in sync. ClickShare speakerphone is In Windows, left click on the selected as audio device. speaker icon and select the ClickShare Speaker See also above for to select the ClickShare Speaker as default audio device. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 47: A Regulatory Information

    Regulatory information General statements ........................48 Product compliance ........................49 End User License Agreement (EULA) ....................52 Open source software provisions ....................58 Disposal information ........................58 RoHS compliance.........................59 Addresses and contact information ....................60 R5900114 /01 ClickShare CX-20 Gen2...

  • Page 48: General Statements

    Barco. If the purchaser or a third party carries out modifications or repairs on goods delivered by Barco, or if the goods are handled incorrectly, in particular if the systems are operated incorrectly or if, after the transfer of risks, the goods are subject to influences not agreed upon in the contract, all guarantee claims of the purchaser will be rendered invalid.

  • Page 49: Product Compliance

    2. This equipment complies with RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. R5900114 /01 ClickShare CX-20 Gen2...

  • Page 50: Product Compliance Canada

    The radiated output power of the Barco Wireless Device is below the Industry Canada (IC) radio frequency exposure limits. The Barco Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized.
  • Page 51 Informations concernant l'exposition aux fréquences radio (RF) La puissance de sortie émise par l'appareil de sans fil Barco est inférieure à la limite d'exposition aux fréquences radio d'Industry Canada (IC). Utilisez l'appareil de sans fil Barco de façon à minimiser les contacts humains lors du fonctionnement normal.

  • Page 52: Product Compliance Russia

    Agreement. “Documentation” means all technical, reference and installation manuals, user guides, published performance specifications and other written documentation provided by Barco generally to its licensees with respect to the Software, along with any modifications and updates thereto; R5900114 /01...
  • Page 53 License Agreement. You agree not to use or permit the Software to be used to perform services for third parties, whether on a service bureau or time sharing basis or otherwise, without the prior written authorization of Barco. You shall not lease, rent, or otherwise transfer or grant a security or other interest in the Software.
  • Page 54 You may own the carrier on which the Software is provided, but the Software is owned and copyrighted by Barco or by third party suppliers. Your license confers no title or ownership and is not a sale of any rights in the Software or its Documentation.
  • Page 55 6.1 ‘Reporting and Audit’. In addition to good practice record-keeping obligations, you agree to report the use of the Software and relating billing metrics in the DRM or otherwise as agreed. You grant to Barco and its designated auditors, at Barco’s expenses, the right to verify your Software deployments and to examine your books, records and accounts during your normal business hours so as to verify your compliance with the License Agreement.
  • Page 56 Documentation. After such 60-day period, Barco shall have no obligation to maintain or provide any User Data, and as provided in the Documentation will thereafter delete or destroy all copies of User Data in Barco’s systems or otherwise in Barco’s possession or control, unless legally prohibited.
  • Page 57 ClickShare applications (each a “Barco ClickShare Product”). • Term The Software can be used under the terms of this EULA from the date of first use of the Barco ClickShare Product, for as long as you operate such Barco ClickShare Product. •...

  • Page 58: Open Source Software Provisions

    Barco EULA attached hereto. • Retention of data Barco right to use and retain Functional Information (section 10.2 of the EULA) shall survive the term of this EULA. A.4 Open source software provisions Open Source Software provisions This product contains software components released under an Open Source license.

  • Page 59: Rohs Compliance

    Electronic Products” (Also called RoHS of Chinese Mainland), the table below lists the names and contents of toxic and/or hazardous substances that Barco’s product may contain. The RoHS of Chinese Mainland is included in the MCV standard of the Ministry of Information Industry of China, in the section “Limit Requirements of toxic substances in Electronic Information Products”.

  • Page 60: Addresses And Contact Information

    Registered office address: President Kennedypark 35, 8500 Kortrijk, Belgium Contact address: Beneluxpark 21, 8500 Kortrijk, Belgium Importers contact information To find your local importer, contact Barco directly or one of Barco's regional offices via the contact information given on Barco's web site, www.barco.com. R5900114 /01...
  • Page 61 Made in information The made in country is indicated on the product ID label on the product itself. Production date The month and year of production is indicated on the product ID label on the product itself. R5900114 /01 ClickShare CX-20 Gen2...
  • Page 62 Regulatory information R5900114 /01 ClickShare CX-20 Gen2...

  • Page 63: Index

    Compliance US 49 Miracast 39 Contact 60 Mobile Device Contact address 60 Support 11 CX-20 Gen2 About 8 One click join 25 Open source 58 Desktop app PresentSense 27 Disposal 58 Battery 59 Pairing Button 37 R5900114 /01 ClickShare CX-20 Gen2...
  • Page 64 Share an application PowerPoint Presenter mode 34 Share application Share 32 Standby mode 14 Stop sharing 35 Troubleshooting 41 Turkey RoHS 59 User Interface 30 Versions 8 View room display 35 Walk in 27 WEEE 58–59 R5900114 /01 ClickShare CX-20 Gen2...
  • Page 66 R5900114 /01 | 2023-08-22 www.barco.com...

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C3010s

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