Error Messages After Installation - Nortel Meridian Mail User Manual

Meridian Mail Reporter 2.0 User's Guide

Error Messages After Installation

You may encounter the following error messages after installation. If an error does
occur, take the corrective action(s) described after the appropriate message.
An error occurred while updating the MMR Operational
Measurements database
The database files may be corrupted.
Action
1. Click Cancel to terminate MMR Setup without saving any changes.
2. Run MMR Setup again and check the configuration; then, repeat the desired
operation one step at a time. For example, delete all sites that need to be deleted
and close MMR Setup. Then, run MMR Setup again and add all sites required.
3. If the error persists, double-click the MMR Reports icon and on the Maintenance
menu, click Repair Database. This procedure attempts to repair the damaged
database files. If this attempt fails, the database is corrupt beyond repair and
needs to be recreated; therefore, go to Step 4. Otherwise, go to Step 5.
4. Restore the database files from a recent backup. If a backup is not available, go to
Step 5.
5. Reinstall MMR Setup and make sure the Data files & password option button is
selected in the Overwrite screen. This procedure creates a new, empty database.
6. Double-click the MMR Setup icon to start MMR Setup.
Disk full, cannot access the database
The hard drive does not have enough free space for temporary working files.
Action
• Use File Manager or Explorer to delete files which occupy at least 250
kbytes and to make sure the Temporary directory is empty. If it is not
empty, quit all applications and then delete any files in the directory.
Note: To generate a report, you must clear a much larger amount of free
space (typically 10 Mbytes) on the hard drive.
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