Nortel Meridian Mail User Manual page 185

Meridian Mail Reporter 2.0 User's Guide
The report can be sorted by Name, Mailbox, Date/Time, Target Phone #, or Call
Type. The default sort is by Date/Time.
Analysis and Corrective Actions
This report provides a list of the type and result of all outcalling attempts during the
specified period.
If a particular RN target is associated with RN failures, the RN target may be
invalid. Check to see if only one mailbox is associated with the invalid RN target. If
so, contact the user and suggest that the target RN be corrected, or correct the RN
through the Meridian Mail Interface (MMI). If multiple mailboxes are associated
with the faulty RN target, determine why the RN target is no longer valid.
Outcalling Audit Trail Detail Report
Use this detailed report to trace the history of each request submitted to the
outcalling feature.
Figure 10-3
Outcalling Audit Trail Detail Report
Report Filters
This report can be filtered by Channel DN, Mailbox, Name, Outcall Type, Request
Number, Target DN, and Customer Number. The filter on Customer Number can
use only the IS EQUAL TO operator. When filtered by Customer Number, the
report appears as in Figure 8-12: the Customer Number appends to the site name
and appears at the top of every page in the report. The report contains data only for
the specified customer.
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