Nortel Meridian Mail User Manual page 259

Meridian Mail Reporter 2.0 User's Guide
The requested COM port is not available for Greenleaf, because a
requested hardware interrupt is used by Windows
The specified I/O port is locked by another application which uses a communication
driver different than the one used by MMR Communications (See also " COMX
general I/O error." ).
Action
1. Press any key to continue. MMR displays: COMX general I/O error.
2. Close MMR Communications.
3. Close the application that is using the specified I/O port.
4. Restart MMR Communications.
5. If the error caused a download to fail, perform an Immediate Download to get
current data from Meridian Mail.
Unknown file error during conversion
The following causes explain why the error possibly occurred:
• The PC is running out of memory.
• Memory has become too fragmented.
• The file conversion program is corrupt or has been inadvertently deleted.
Action
1. Terminate all applications; then, restart Windows which automatically restarts
MMR Communications.
2. Perform an Immediate Download to get current data from Meridian Mail.
3. If the error persists, terminate MMR Communications and MMR Reports
4. Reinstall MMR, and make sure the Program files & password option button is
selected in the Overwrite screen.
5. Restart MMR Communications and MMR Reports; then, perform an Immediate
Download to get current data from Meridian Mail.
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