Nortel Voice Mail Software Manual
Nortel norstar voice mail software: software guide
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Summary of Contents for Nortel Voice Mail
- Page 1 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Norstar Voice Mail 4.1 Software Upgrade Guide •...
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Page 3: Table Of Contents
Resetting Norstar Voice Mail 21 Re-initializing Norstar Voice Mail 22 Updating Cintech Dial-by-Name 23 Chapter 2 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive 25 Upgrade Overview 26 Removing and replacing the hard disk drive 28... - Page 4 4 Contents Enabling the Norstar Voice Mail 4.1 Security Key Code 32 Upgrading the software to Norstar Voice Mail 4.1 32 Precautions 32 Loading the Norstar Voice Mail 4.1 software 33 Initializing Norstar Voice Mail 34 Restoring the Norstar Voice Mail programing 36...
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Page 5: Regulatory Information
Radio Interference Regulations for the Canadian Department of Communications. CAUTION The Norstar Applications Module contains fragile electronic parts. DO NOT DROP OR BUMP THE MODULE. P0994576 Issue 01 Regulatory information 5 Norstar Voice Mail 4.1 Software Upgrade Guide... -
Page 6: Repair Facilities
6 Repair facilities Repair facilities In the event of equipment malfunction, all repairs will be performed by Nortel Networks or by one of its authorized dealers. In the USA Nortel Networks Nashville Repair and Distribution Center 640 Massman Drive Nashville, TN 37210... -
Page 7: Norstar Voice Mail 4.1 Software Upgrade
Software Upgrade. The Norstar Voice Mail 4.1 Security Key Code prepares the NAM for the Software Upgrade procedure. The Norstar Voice Mail 4.1 Software Upgrade can be done from a Norstar two-line display telephone. The Software Upgrade cannot be performed from a monitor and keyboard connected to the NAM. -
Page 8: Upgrade Overview
(if required) • complete the Upgrade Information Sheet • call the Norstar Key Code Access Line for your Norstar Voice Mail 4.1 Security Key Code • insert the Norstar Voice Mail 4.1 Security Key Code Installation diskette as described in the instructions that follow •... -
Page 9: Precautions
If possible, delete saved voice messages before performing the upgrade process to allow sufficient storage space for the upgrade. • It is strongly recommended that you back up the Norstar Voice Mail programing and the NAM capabilities file before performing the upgrade. •... -
Page 10: Norstar Voice Mail 4.1 Software Upgrade Overview
Check the size of the NAM hard disk drive. If the hard disk needs to be replaced, proceed to Voice Mail system with a 270 MB hard disk drive" Enable the Norstar Voice Mail 4.1 Security Key Code. This step must be completed before attempting to load Check the Norstar Voice Mail software version. -
Page 11: Checking The Size Of The Nam Hard Disk Drive
C: Size: 7. If the display shows 8. Press ¨ to end this session. P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade 11 (ACCESS2). to display the Norstar Voice Mail system hard disk size. hard disk drive. The hard disk drive must be replaced before attempting the upgrade. -
Page 12: Enabling The Norstar Voice Mail 4.1 Security Key Code
12 Norstar Voice Mail 4.1 Software Upgrade Enabling the Norstar Voice Mail 4.1 Security Key Code The Norstar Voice Mail 4.1 Software Upgrade can only be installed on a system that is equipped with a 540 MB hard disk drive or larger. If your system is equipped with a 270 MB hard disk drive, the hard disk drive must be replaced before attempting the upgrade. -
Page 13: Getting Your Norstar Voice Mail 4.1 Security Key Code
“Upgrade Information Sheet” Entering the Norstar Voice Mail 4.1 Security Key Code Before the Norstar Voice Mail 4.1 Security Key Code can be entered, the files on the Norstar Voice Mail 4.1 Security Key Code Installation diskette must be copied on to the hard disk drive of the NAM. -
Page 14: Checking The Norstar Voice Mail Software Version
13. The Security Key Code upgrade is successful if this Checking the Norstar Voice Mail software version You may want to check the version of software your Norstar Voice Mail system is running before starting the upgrade. Record the software version number before the upgrade and then compare it to the version after the upgrade is completed. -
Page 15: Backing Up Norstar Voice Mail Programing
All backed up data is stored in special backup files on the floppy disks. These files are named STBCKUP.001, STBCKUP.002 and so on. The last disk in a backup has a LASTDISK file written on it. This file is used to notify Norstar Voice Mail that the restore process is complete. -
Page 16: Backing Up The Nam Capabilities File
If a hard disk failure occurs, the capabilities file must be restored along with Norstar Voice Mail programing. When you perform a backup of the Norstar Voice Mail programing, you should also back up the capabilities file SEKUR. The SEKUR file contains all upgrade and... -
Page 17: Shutting Down Norstar Voice Mail
A shutdown is done from a Norstar two-line display telephone. Performing a graceful shutdown is a precautionary measure. A shutdown allows Norstar Voice Mail to save and close its files before the power is removed. To shut down the Norstar Voice Mail system: 1. -
Page 18: Loading The Norstar Voice Mail 4.1 Software
18 Norstar Voice Mail 4.1 Software Upgrade Loading the Norstar Voice Mail 4.1 software Before you load the Norstar Voice Mail 4.1 software, you must attach the CD-ROM. Attaching the CD-ROM to the NAM The CD-ROM drive is attached to the NAM using a parallel cable that attaches to the NAM parallel port. -
Page 19: Transfering The Norstar Voice Mail 4.1 Software To The Nam
25 to 45 minutes. When the files have been successfully loaded, a sequence of audible tones are repeated indefinitely. CAUTION Ensure the CD-ROM drive is connected to the NAM and the Norstar Voice Mail 4.1 disk is in the drive. For more information, refer to to the NAM"... -
Page 20: Testing Norstar Voice Mail
1. From a Norstar telephone, enter Ä á ¡ Þ to determine the Norstar Voice Mail DN. 2. From a Norstar telephone, dial the Norstar Voice Mail DN. Verify the call is answered and the telephone prompt shows: Backing up Norstar Voice Mail programing after the upgrade For system security, perform a backup of the Norstar Voice Mail programing and the capabilities file after completing the upgrade process. -
Page 21: Resetting Norstar Voice Mail
Resetting Norstar Voice Mail Resetting Norstar Voice Mail is usually done if the customer wants to return the Norstar Voice Mail system to its original default values. After the system is reset, you must re-initialize the software. CAUTION If you reset and re-initialize the system you lose all previous Norstar Voice Mail programing. -
Page 22: Re-Initializing Norstar Voice Mail
22 Norstar Voice Mail 4.1 Software Upgrade Re-initializing Norstar Voice Mail You are not be able to load the other languages even if you re-initialize Norstar Voice Mail. To re-initialize Norstar Voice Mail: 1. Press Ä á ¡Ü . 2. Enter the installer password Û ß ß Ü Ý Ý... -
Page 23: Updating Cintech Dial-By-Name
9. Press Ä á ß â . 10. If this display does not appear, contact your technical 11. Press ¨ to end this programing session. P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade 23 floppy disk drive. (ACCESS2). until the display shows: . - Page 24 24 Norstar Voice Mail 4.1 Software Upgrade Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01...
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Page 25: Chapter 2 Upgrading A Norstar Voice Mail System With A 270 Mb Hard Disk Drive
Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive The Norstar Voice Mail 4.1 Software Upgrade can only be installed on a system that is equipped with a 540 MB hard disk drive or larger. If your system is equipped with a 270 MB hard disk drive, the hard disk drive must be replaced before attempting the upgrade. -
Page 26: Upgrade Overview
26 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive Upgrade Overview The person replacing the hard disk drive and performing the Software Upgrade is required to: • check the size of the hard disk drive •... - Page 27 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive 27 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive Preparation Check the size of the NAM hard disk drive. Backup the Norstar Voice Mail programing and the Enable the Norstar Voice Mail 4.1 Security Key Code.
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Page 28: Removing And Replacing The Hard Disk Drive
28 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive Removing and replacing the hard disk drive Before removing and replacing the hard disk drive you must back up the Norstar Voice Mail programing and the NAM capabilities file. For more information on backing up the Norstar Voice Mail programing, refer to Mail programing"... - Page 29 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive 29 Hard disk drive location Hard disk drive 7. Disconnect the power supply wiring and ribbon cable from the hard disk drive. If another hard disk drive is installed, its wiring and cabling must also be disconnected.
- Page 30 30 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive Removing the hard disk drive mounting bracket 9. Lift the bracket out of the module. 10. Remove the four screws that fasten the hard disk drive to the bracket. Two screws are located on each side of the hard disk drive.
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Page 31: Installing A New Hard Disk Drive
Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive 31 If you are returning the disk drive to a Nortel repair facility, package it carefully in the box that the replacement disk drive came in. If you do not have the original box, package the drive in another box with plenty of shock-absorbing material. -
Page 32: Enabling The Norstar Voice Mail 4.1 Security Key Code
32 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive 12. Close the module door. 13. Plug the power cord into the AC outlet. Enabling the Norstar Voice Mail 4.1 Security Key Code After you have installed the new hard disk drive, you must enable the Norstar Voice Mail 4.1 Security Key Code. -
Page 33: Loading The Norstar Voice Mail 4.1 Software
1. Shut down the Norstar Voice Mail system. Refer to Voice Mail" on page 17. 2. Attach the CD-ROM to the NAM and insert the Norstar Voice Mail 4.1 CD- ROM into the CD-ROM tray. Refer to on page 18. -
Page 34: Initializing Norstar Voice Mail
34 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive Initializing Norstar Voice Mail You must initialize the Norstar Voice Mail 4.1 software before you can restore the Norstar Voice Mail programing. To initialize the Norstar Voice Mail software: 1. - Page 35 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive 35 9. Press CHNG 10. Press CHNG 11. Press The system is now initialized and ready to have the Norstar Voice Mail programing and NAM capabilities file restored.
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Page 36: Restoring The Norstar Voice Mail Programing
36 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive Restoring the Norstar Voice Mail programing After the Norstar Voice Mail 4.1 software has been initialized, you can restore your old Norstar Voice Mail configuration and programing to the replacement drive. If your Norstar Voice Mail system is operating in a multiple applications scenario, you must restore applications in the same order in which they were backed up. - Page 37 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive 37 To restore the NAM capabilities file: ADMIN NEXT SHOW RSTR P0994576 Issue 01 1. Press Ä á Ú Þ . 2. Enter the ACCESS password. The default password is ACCESS2 (2223772).
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Page 38: Testing The Norstar Voice Mail Software
38 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive Testing the Norstar Voice Mail software After you have completed the upgrade you must test the Norstar Voice Mail 4.1 software to make sure it is functioning. Refer to software"... - Page 39 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive 39 P0994576 Issue 01 8. Reboot the system from a Norstar telephone. For more information, refer to "Rebooting the NAM" page 40. 9. While the system is rebooting, the monitor will go blank.
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Page 40: Rebooting The Nam
40 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive Rebooting the NAM The Reboot option ensures all applications are terminated before a reboot is performed. Four reboot options are available: Graceful, Quick, Immediate and Scheduled. The Graceful option allows an application to terminate all existing calls before shutting down and restarting. -
Page 41: Troubleshooting The Upgrade
Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive 41 Troubleshooting the upgrade The following tables assist you during the upgrade procedure. Table 1 explains the meanings of audible messages that are not error messages. Non-error message... - Page 42 42 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive Error Message Problem The CD-ROM light The CD-ROM drive is goes out after some not connected properly, CD-ROM activity and or is not turned on, or...
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Page 43: Upgrade Information Sheet
You will receive the Norstar Voice Mail 4.1 Security Key Code. Keep this information sheet with you when you call. Write the Norstar Voice Mail 4.1 Security Key Code in the space provided below. P0994576 Issue 01 Upgrade Information Sheet 43 ❑... - Page 44 44 Upgrade Information Sheet Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01...
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Page 45: Appendix A - Line Renumbering
Appendix A - Line renumbering If your Norstar Voice Mail system is connected to a Modular ICS or Compact ICS, and you upgrade the ICS software to version 2.0 or greater, you must renumber the Norstar Voice Mail lines. Line 5 and greater will not be recognized by Norstar Voice Mail systems connected to a Compact ICS. -
Page 46: Resetting The Line Answer Status
46 Appendix A - Line renumbering Resetting the Line Answer status After the Norstar Voice Mail lines have been renumbered, you must reset the Line Answer status. To reset Line Answer status: NEXT CHNG NEXT CHNG CHNG The Norstar Voice Mail lines are now renumbered and will be answered as they were programmed. - Page 48 1-800-4 NORTEL www.nortel.com/norstar Norstar is a trademark of Nortel Networks P0994576 Issue 01 Printed in Canada...
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