Nortel Meridian Mail User Manual page 137

Meridian Mail Reporter 2.0 User's Guide
being the total of the rounded integers.) This field can also be displayed in Erlangs.
(The number of Erlangs are rounded to two decimals with the total being the total
of the rounded numbers.) To set the units for the field, select CCS or Erlangs from
the Maintenance pull-down menu of the MMR Reports menu bar.
Figure 6-3
Channel Problem Identification Report graph
The report can be sorted by Date/Time Period, Channel #, Total Calls, or CCS/
Erlang. The default sort is by Date/Time Period.
Analysis and Corrective Actions
The report shows how busy each channel on your system is. With Automatic Call
Distribution (ACD), the traffic on the channels should be relatively balanced over
an extended period of time.
Channels that are dedicated to traffic for a particular incoming or outgoing service
may show less usage than the other channels.
If a channel shows no traffic (measured in either Erlangs or CCS), check to make
sure that the channel is operational. A channel showing low usage could also have
intermittent problems that cause it to be less efficient.
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