Application Alerts; Failed Outcalls Alert - Nortel Meridian Mail User Manual

Analysis and Corrective Actions
This report shows critical SEERs which occurred in the 24-hour period prior to the
most recent download. Critical SEERs typically indicate service interruption on the
Meridian Mail system. Refer to the SEER NTP for information to help you resolve
the critical SEER problem, or refer the SEERs to your support agency.

Application Alerts

Failed Outcalls Alert

This alert report is used to notify the administrator when Remote Notification
attempts are not being responded to promptly or when Delivery to Non-User
messages are not being received. This alert is triggered when the percentage of
failed outcalls to the total number of outcall attempts exceeds a threshold.
Figure 5-2
Failed Outcall Alert
Displayed Report Fields
Date/Time Period: The date and time period when the failures occurred.
RN Requests New Arrivals: The number of Remote Notification requests that
were presented to the Outcalling feature during the period.
RN Requests Cancelled by Retry Limits: The number of times an RN request
has been cancelled due to the fact that calls have been attempted and, as a result, a
retry limit is exceeded. (An RN request is cancelled by the Retry Limit if the user is
paged but does not log in to Meridian Mail at the time the last retry is completed.)
Alerts
5 - 3