Nortel Attendant PC Quick Start Manual
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Nortel Attendant PC Quick Start Manual

Nortel Attendant PC Quick Start Manual

Nortel meridian 1 attendant pc voip telephone: quick start
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Download this manual See also: Software User Manual, Installation Manual
Meridian 1
Meridian 1 Attendant PC
Software Quick Start Guide
Document Number: P0891258
Document Release: Standard 2.00
Date: February 1999
Year Publish FCC TM
© 1997, 1999
All rights reserved
Printed in the United States of America
Information is subject to change without notice. Northern Telecom reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the
radio interference regulations of Industry Canada. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at their own expense.
SL-1 and Meridian 1 are trademarks of Northern Telecom. Windows 95 is a trademark of Microsoft
Meridian 1 Attendant PC Software Quick Start

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  • Page 1 SL-1 and Meridian 1 are trademarks of Northern Telecom. Windows 95 is a trademark of Microsoft Meridian 1 Attendant PC Software Quick Start...
  • Page 3 Tell us what you think... This is your document. Nortel wants it to work well for you. Please take a few minutes to answer the questions on the other side of this page. Fax it back to us at the number provided, or mail it to the address below.
  • Page 4 Fax to: Nortel Product Training and Documentation __________________________________________________ Document name Document NTP or P0 number (if available) Please circle the most appropriate number on the scale for each question. Overall, are you satisfied with this document? Is it easy to find information in this document?

  • Page 5: Table Of Contents

    Ready, Set, ....... . . Starting the Meridian 1 Attendant PC .....
  • Page 6 Position Busy/Night Service ......Logging off the Attendant PC ......
  • Page 7 Figure 13 Attendant PC Help Topics ......Meridian 1 Attendant PC Software Quick Start...
  • Page 8 Page viii of viii List of figures P0891258 Standard 2.00 February 1999...

  • Page 9: Ready

    Ready, ... Connect the handset or headset Before you start using Meridian 1 Attendant PC, plug the handset or headset into the Meridian 1 Attendant PC interface unit (see Figure 1). If you plug the handset upside down, callers will not be able to hear your voice.
  • Page 10 Page 2 of 54 Ready, ... P0891258 Standard 2.00 February 1999...

  • Page 11: Ready, Set

    Ready, Set, ... Starting the Meridian 1 Attendant PC To start the Merdian 1 Attendant PC, locate the shortcut icon on your workstation desktop titled, “Shortcut to console.exe”. Double-click the icon to launch the Attendant PC. The Attendant PC main screen appears.

  • Page 12: Configuring Your Personal Toolbox

    Group Busy) List windows into the Toolbox window. 1 Choose Toolbox from the Tools menu. 2 Select Feature List from Tools on the Attendant PC main screen. 3 Select ICI List from Tools on the main screen. 4 Select TGB List from Tools on the main screen.

  • Page 13: Figure

    Continue with “Ready, Set, Go!” on page 7. Ready, Set, ... ICI List Meridian 1 Attendant PC Software Quick Start Page 5 of 54 TGB List Feature List...
  • Page 14 Page 6 of 54 Ready, Set, ... P0891258 Standard 2.00 February 1999...

  • Page 15: Ready, Set, Go

    Note: To give priority to a certain type of call, answer by clicking the ICI key rather than an idle loop key. You are connected to the call regardless of its place in the queue. Meridian 1 Attendant PC Software Quick Start Page 7 of 54...

  • Page 16: Extending A Call

    4 Click the Release button to connect the caller and called party and to end your connection in the call. For more information on extending a call, refer to the Meridian 1 Attendant PC Software User Guide . P0891258 Standard 2.00 February 1999...

  • Page 17: Extending A Call To Voice Mail

    You can also drag a number from the Directory and drop it on the Voice Mail icon in the toolbar. Note: If the Voice Mail icon does not appear in the toolbar, contact your system administrator. Ready, Set, Go! Meridian 1 Attendant PC Software Quick Start Page 9 of 54...

  • Page 18: Placing A Call

    Page 10 of 54 Ready, Set, Go! Placing a call Calling an extension You can place a call to any extension within the system. 1 Click an idle loop key. 2 Dial the extension. You hear ringing. The Source indicator flashes slowly.

  • Page 19: Calling An Outside Number

    3 Dial the outside number. You hear ringing. When the called party answers, ringing stops. 4 Click the Release button to end the call. Ready, Set, Go! Meridian 1 Attendant PC Software Quick Start Page 11 of 54...

  • Page 20: Calling Another Attendant

    Page 12 of 54 Ready, Set, Go! Calling another attendant With this feature, you can call another attendant in your multiple-console group. 1 Click an idle loop key. 2 Dial the attendant access code. 3 Dial the appropriate attendant code. You hear ringing. The Source indicator flashes slowly.
  • Page 21 Note 3: If the called console is in position-busy or night-service mode, your call cannot be completed. You hear a fast busy signal and the Source indicator stays off. Click the Release button. Meridian 1 Attendant PC Software Quick Start...

  • Page 22: Using The Directory

    Page 14 of 54 Ready, Set, Go! Using the directory (extensions), status, and user data. Each Directory entry— individual or business has its own record of information. Creating a Directory Entry 1 Select Directory from the Console’s Tools main menu (see Figure 4). Figure 4 Console’s Tools menu display Click Directory to set up...

  • Page 23: New Directory Display

    General Here is where you enter fields for each person or business you want listed in your directory (Figure 6). Meridian 1 Attendant PC Software Quick Start Ready, Set, Go! Page 15 of 54 Directory – displays menu options that Console –...

  • Page 24: Figure 7 Address Tab Display

    Page 16 of 54 Ready, Set, Go! Note: If the Directory displays two face icons rather than one. 4 Double click on the newly defined entry to display additional Directory tabs. 5 Click the Address tab to record profile information for each individual entry (Figure 7) and then click OK.

  • Page 25: Figure

    This tab lets you enter additional information for an entry in a free-form text format. You can customize labels for up to 14 additional information tabs in the Info tab in Properties. Meridian 1 Attendant PC Software Quick Start Ready, Set, Go! Page 17 of 54...

  • Page 26: Editing A Directory Entry

    Page 18 of 54 Ready, Set, Go! Figure 9 Shift display window 8 Enter free-form text to define a label for an entry. When you are finished, click OK. Editing a directory entry The following numbered steps show you how to modify any of the Directory tab displays (Figure 10) using the following options: 1 Highlight (select) a directory entry.

  • Page 27: Deleting A Directory Entry

    1 Highlight (select) a directory entry. 2 Left mouse click on the Directory menu, and select Delete. 3 Click Yes to confirm the deletion. 4 Click OK. Ready, Set, Go! Address User Data Meridian 1 Attendant PC Software Quick Start Page 19 of 54 Shift...

  • Page 28: Using Information Screens

    Page 20 of 54 Ready, Set, Go! Using information screens Up to fourteen information screens can be defined, to give additional information on entries in the directory. To create an information screen: 1 Select Properties from the Directory menu. The “Directory Properties” window appears. 2 Select the Info tab.

  • Page 29: Using Hotkeys

    Alt, Ctrl, and Shift keys then press the desired hotkey. 6 Click OK to exit. Figure 11 Hotkeys tab display Activities hotkey List box Meridian 1 Attendant PC Software Quick Start...
  • Page 30 Page 22 of 54 Ready, Set, Go! Note: There are a few keys that, although valid, are probably not good choices for hotkey assignments. These would include the F1 through F12 keys, single key hotkeys that are numbers, and other keys that you would normally use in the day to day operation of your console.

  • Page 31: Creating Virtual Feature Keys

    Creating Virtual feature keys One of the key benefits of the Attendant PC is the ability to create Virtual (or customized) Features to consolidate multiple keystrokes into one keystroke. For example, today using the M2250 Attendant Console, if you want to place a call to a pager, several key presses are required: •...
  • Page 32 Page 24 of 54 Ready, Set, Go! 4 Complete the following information: • • • 5 Click Processing. P0891258 Standard 2.00 February 1999 Type a description of the feature in the box. Type the label that is to appear on the console in the text box.
  • Page 33 Highlight the appropriate processing steps in the Available Processing Steps list box and click Add. The steps appear in the Selected list box. Use the Remove button and the Arrow buttons to edit the Selected list box. Meridian 1 Attendant PC Software Quick Start...
  • Page 34 Page 26 of 54 Ready, Set, Go! 7 Define each step in the Selected list box that requires a flexible key, an ICI key, or a number to be dialed. P0891258 Standard 2.00 February 1999 • To assign flexible keys for the steps, click Flex Select. For each step entitled “Press a flexible feature key,”...
  • Page 35 When all numbers have been entered for the required steps, click OK. 8 Click OK. To use the Virtual Feature, locate and double-click the light-blue shaded Virtual Feature from the Meridian 1 Attendant PC Software Quick Start Ready, Set, Go! Page 27 of 54 Feature List...

  • Page 36: Creating Auto Dial Keys

    Page 28 of 54 Ready, Set, Go! Creating Auto Dial Keys Configure a Virtual Feature as follows to automatically dial a number: 1 Select Console Configuration from the Configuration menu. 2 Click the Features tab. 3 Click New. 4 Enter the “Feature Description” and “Key Label.” 5 Make sure that the Virtual radio button is selected in the Type box.
  • Page 37 7 Select each of the following steps in the left column and click Add: • Verify the release lamp is active. • Select an idle loop. • Dial a number (dynamic). 8 Click Dial Number. Meridian 1 Attendant PC Software Quick Start Ready, Set, Go! Page 29 of 54...
  • Page 38 Page 30 of 54 Ready, Set, Go! 9 Enter the number to be dialed: 10 Click OK until you return to the Main Screen. P0891258 Standard 2.00 February 1999 The Auto Dial number you created will appear as a Virtual Feature in the Feature List with the name you entered as the “Key Label.”...

  • Page 39: Using The Feature List

    Set the volume of the calls waiting tone. See “Basic Call Processing” in the User Guide for more information on the operation of fixed features. Meridian 1 Attendant PC Software Quick Start Ready, Set, Go! Page 31 of 54 Feature List...

  • Page 40: Using The Ici Keys

    Page 32 of 54 Ready, Set, Go! Using the ICI keys The ICI List contains the ICI (Incoming Call Indicator) keys. The ICI keys will help you to: • • • • To answer a call associated with an ICI key, click on the flashing ICI lamp in the ICI List.

  • Page 41: Using The Tgb Keys

    TGB List . TGB keys are programmed by the system administrator. Meridian 1 Attendant PC Software Quick Start Ready, Set, Go! Page 33 of 54 show the status of each group of...
  • Page 42 Page 34 of 54 Ready, Set, Go! P0891258 Standard 2.00 February 1999...

  • Page 43: Stop

    Logging off the Attendant PC Use the ready to end your time at the Attendant PC. All of your personal Attendant PC settings such as the ToolBox, Directory and customized features (lists) are automatically saved. key places the Attendant PC into Position Busy...
  • Page 44 Page 36 of 54 Stop! P0891258 Standard 2.00 February 1999...

  • Page 45: Using The Help Facility

    Using the help facility The Attendant PC Help facility (Figure 13) gives you instant information about the console application. Whenever you press and then when you press where you were before. And there’s more to help than that—there’s linking to related topics, a help index, information on keys and start up tips.
  • Page 46 Page 38 of 54 Using the help facility Note: The Help facility is described in more detail in the section “Using the Meridian 1 Attendant PC Help Facility” in the User Guide . P0891258 Standard 2.00 February 1999...

  • Page 47: List Of Terms

    (idle or busy) or any extension. Call Forward Busy An ICI key that allows a call at a busy extension to be automatically routed to you because the extension was programmed this way. Meridian 1 Attendant PC Software Quick Start Page 39 of 54...
  • Page 48 Page 40 of 54 List of Terms Call Forward No Answer An ICI key that allows a call to an extension that does not answer to be automatically routed to you because it was programmed to do so. Call Park A flexible feature key that enables you to place a call on hold without occupying a loop key on your console.
  • Page 49 Destination In telephony, the destination of a call is the called party. DID trunks Direct Inward Dial trunks; trunks on which outside calls are presented. List of Terms Meridian 1 Attendant PC Software Quick Start Page 41 of 54...
  • Page 50 Page 42 of 54 List of Terms DID Route Control A programmable feature key that enables you to direct calls coming in on DID trunks either to either to a set of extensions considered to be night destinations, or to normal extensions. Display Calls Waiting A flexible feature key that enables you to display the number of calls waiting to be answered at the console.
  • Page 51 (destination). Fixed feature A fixed feature appears in all installations of the Attendant PC and cannot be edited or removed. Fixed features include alarm, call waiting, CAS, conference, night service, position busy, release destination, release source, signal destination (source), and exclude destination (source).
  • Page 52 Set up your ICI keys from the ICI keys page on the Config Console menu. ICI2 An option in the Customer Data Block (CDB) required for the Meridian 1 Attendant PC. (Trunk Group Busy keys cannot be configured without it.) Incoming Call Indicator See ICI.
  • Page 53 This key on the console blinks to notify the attendant of a specific incoming call. The attendant is connected to the call by pressing the associated Loop Pickup key. See Loop Pickup Key. List of Terms Meridian 1 Attendant PC Software Quick Start Page 45 of 54...
  • Page 54 Page 46 of 54 List of Terms Malicious Call Trace A flexible feature key that enables you to identify an internal obscene or otherwise objectionable call. This feature can also trace static on the line. Message Cancellation A feature key that enables you to turn off a message waiting signal of an extension where the message is no longer relevant (the intended recipient has departed, for example).
  • Page 55 Release source A Fixed feature key on the console which allows the attendant to disconnect the calling party (source) from a call. List of Terms Meridian 1 Attendant PC Software Quick Start Page 47 of 54...
  • Page 56 Page 48 of 54 List of Terms Remote A key on systems equipped for CAS (Centralized Attendant Service) that indicates a call from a remote location, routed over a release link trunk. Restricted “0” Key turns on when a call is from a fully restricted extensions, which is denied access to all incoming and outgoing trunk lines.
  • Page 57 Access the trunk for the user. Then the user can then dial out (except onto fully restricted trunks). List of Terms Meridian 1 Attendant PC Software Quick Start Page 49 of 54...
  • Page 58 Page 50 of 54 List of Terms Tie trunk A dedicated circuit linking two PBX’s. Trunk group A set of telephone lines of a particular type, such as WATS, Tie, public, or Foreign exchange. Trunk group busy (TGB) keys Your console may have up to ten trunk groups, but only if ICI2 is provisioned on the Meridian 1.
  • Page 59 A console feature created entirely using software commands. WATS Wide Area Telecommunications Service.A discounted long-distance service provided by all telephone companies. Also, a label on one or more of your Loop Pickup keys. List of Terms Meridian 1 Attendant PC Software Quick Start Page 51 of 54...
  • Page 60 Page 52 of 54 List of Terms P0891258 Standard 2.00 February 1999...
  • Page 61 20 creating, 20 logging off, 35 night service, 35 online help, 37 position busy, 35 TGB keys, 33 Toolbox command on Tools menu, 4 Trunk Group Busy keys, 33 Meridian 1 Attendant PC Software Quick Start Page 53 of 54...
  • Page 62 Page 54 of 54 virtual feature keys, 23 voice mail, 9 P0891258 Standard 2.00 February 1999...
  • Page 64 Family Product Manual Contacts Copyright FCC notice Trademarks Document number Product release Document release Date Publish Meridian 1 Meridian 1 Attendant PC Software Quick Start Guide © 1997, 1999 Northern Telecom All rights reserved Information is subject to change without notice.

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