Nortel Meridian Mail User Manual page 196

Meridian Mail Reporter 2.0 User's Guide
Figure 11-2
Multimedia Application Caller Analysis Graph
The reason for few or no accesses to a menu item may be
• poor description of the item
• the item is not required by the callers
Remove items that are not necessary, and replace them with items that will be of
more use. Remember to rerecord the greetings and menu choices to reflect the
changes.
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