Motorola SURFBoard SBG6782 User Manual

Motorola SURFBoard SBG6782 User Manual

Docsis 3.0 wireless


User Guide
Motorola SURFboard
3.0 Wireless Gateway


Table of Contents

Summary of Contents for Motorola SURFBoard SBG6782

  • Page 1 User Guide ® Motorola SURFboard SBG6782 DOCSIS ® 3.0 Wireless Gateway...
  • Page 2 Motorola Mobility, LLC. Motorola Mobility reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola Mobility to provide notification of such revision or change. Motorola Mobility provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 3: Safety And Regulatory Information

    Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions.
  • Page 4: Fcc Statements

    This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.
  • Page 5 The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user. AVIS D'INDUSTRIE CANADA (IC) Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions suivantes : •...
  • Page 6: Caring For The Environment By Recycling

    SBG6580 User Guide for instructions or visit the Motorola website. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
  • Page 7: Table Of Contents

    Contents Safety and Regulatory Information ........................i Getting Started ..............................1 Introduction ................................1 In the Box ................................1 Additional Items You May Need ........................1 System Requirements ............................. 2 Contact Information ..............................2 Product Overview ..............................3 Front Panel ................................3 Wi-Fi Protected Setup (WPS) ..........................
  • Page 8: Getting Started

    In the Box Before installing your new wireless gateway, check that the following items are included in the box with gateway. If any items are missing, please contact Motorola Broadband Technical Support at: 1-877-466-8646. Table 1 – SBG6782 Package Contents...
  • Page 9: System Requirements

    For technical support additional Motorola product information, please visit the Motorola Support website at Motorola Broadband Technical Support is also available at 1-877-466-8646. When you call, you will need the following information from the gateway product label located on the bottom of the gateway: •...
  • Page 10: Product Overview

    Product Overview Front Panel Figure 1 – SBG6782 Front View Table 2 – SBG6782 Front Panel LED Icons BUTTON/| FLASHING LED ICON Not applicable — no LED on button Not applicable — no LED on button button Wi-Fi Protected Security (WPS) description Not applicable —...
  • Page 11: Wi-Fi Protected Setup (Wps)

    BUTTON/| FLASHING LED ICON Green: Wi-Fi enabled with Green: 2.4 GHz wireless connection is encrypted wireless data activity. made between the SBG6782 and another Long/short flash indicates wireless Wi-Fi enabled device on your network — pairing in progress printer, tablet, laptop, etc. Amber: Wi-Fi enabled with Amber: Turns ON during the wireless unencrypted wireless data activity...
  • Page 12: Rear Panel

    Rear Panel Figure 2 – SBG6782 Rear View Table 3 – SBG6782 Rear Panel Ports & Connectors PORT NAME DESCRIPTION Four one-gigabit Ethernet ports for RJ-45 cable connections • Green LED is ON - Indicates a data transfer rate of one gigabit per second •...
  • Page 13: Installing The Gateway

    Installing the Gateway This product is for indoor use only. Do not route the Ethernet cable outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connecting to Your Computer Before installing the gateway: •...
  • Page 14: Connecting Your Moca-Enabled Devices

    4. Once your gateway is provisioned, open a web browser on your computer, such as Internet Explorer, Firefox, Google Chrome, or Safari. 5. Type a valid URL (for example, in the address bar and then click or press Enter.
  • Page 15 1. Click the Start button from the Taskbar on your desktop to select Network Connections. Note: Additional selections may be necessary for Windows 7 systems. 2. Step through to open the Local Area Connection Properties window. 3. Select Internet Protocol (TCP/IP) option and click Properties to open the Internet Protocol (TCP/IP) Properties window.
  • Page 16: Setting Up A Wireless Network Connection

    2. Scroll down and select the SBG6782 wireless network name (SSID is listed on the gateway label). Click the MOTOROLA wireless network name and then click Connect. 3. Enter Network key code in the Network key & Confirm network key fields listed as Wi-Fi Security key on the gateway label.
  • Page 17: Testing Your Wireless Network Connection

    2. Open a web browser on your computer, such as Internet Explorer, Firefox, Google Chrome, or Safari. 3. Type a valid URL ( in the address bar and click or press Enter. If the web page did not open, see...
  • Page 18: Troubleshooting

    Troubleshooting If the solutions listed in this section do not solve your problem, contact your service provider for assistance. You may have to reset the SBG6782 gateway configuration to its original factory settings if the gateway is not functioning properly. Your service provider may ask for the status of the LEDs as described in Front Panel LED Icons and Error...
  • Page 19: Front Panel Led Icons And Error Conditions

    Front Panel LED Icons and Error Conditions The SBG6782 front panel LED icons provide status information for the following error conditions: Table 5 – Front Panel LED Icons and Error Conditions LED ICON STATUS IF, DURING NORMAL IF, DURING STARTUP: OPERATION Modem is not properly plugged into Modem is unplugged...
  • Page 20: Warranty Information

    Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free.
  • Page 21 Product, whether made or suffered by you or another person and whether based in contract or tort. IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT...
  • Page 22 Motorola Mobility, LLC 101 Tournament Drive Horsham, PA 19044 U.S.A. 589054-001-a 10/2012...

Table of Contents