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Motorola SURFboard SVG7782 User Manual

Wireless voice cable modem gateway

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User Guide
Motorola SURFboard
®
SVG7782 Wireless Voice Cable Modem
Gateway

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Summary of Contents for Motorola SURFboard SVG7782

  • Page 1 User Guide Motorola SURFboard ® SVG7782 Wireless Voice Cable Modem Gateway...
  • Page 2 Motorola, LLC. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change.
  • Page 3 • Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 4 (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.
  • Page 5 For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 6 SVG7782 User Guide for instructions or visit the Motorola website. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.
  • Page 7 Viewing the Gateway Software Information ......................23 Viewing the Gateway Status ........................... 24 Backing up Your Gateway Settings ......................... 25 Restoring Your Gateway Settings ........................... 25 SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 8 Figure 16 – SVG7782 Status Software Page ......................23 Figure 17 – SVG7782 Status Connection Page ....................... 24 Figure 18 – SVG7782 Basic Backup/Restore Page ....................25 SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 9 In the Box Before installing your new wireless gateway, check that the following items are included in the box with gateway. If any items are missing, please contact Motorola Broadband Technical Support at: 1-877-466-8646. Table 1 – SVG7782 Package Contents...
  • Page 10 For technical support and additional Motorola product information, please visit the Motorola Support website at www.motorola.com/us/support. Motorola Broadband Technical Support is also available at 1-877-466-8646. When you call, you will need the following information from the gateway product label located on the bottom of the gateway: •...
  • Page 11 Scanning for a downstream (receive) Green : Non-bonded downstream channel is channel connection connected Blue*: High-speed Internet connection with bonded downstream channels SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 12 WPS-enabled device; such as a computer or printer. WPS automatically configures your wireless network connections and sets up wireless security. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 13 Note: It may take from 5 to 30 minutes for the gateway to find and lock on the appropriate communications channels. MoCA 1.1 coaxial cable connector 100 - 240VAC Power connector SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 14 (S/N) listed on the gateway label to your Internet service provider. For Placement Only Graphic will be available for next review. Figure 3 – SAMPLE SVG7782 Gateway Label SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 15 Hand-tighten the connectors to avoid damaging them. 3. Connect the Ethernet cable to any open Ethernet port on the gateway. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 16 4. Once your gateway is provisioned, open a web browser on your computer, such as Internet Explorer, Firefox, Google Chrome, or Safari. 5. Type a valid URL (for example, www.motorola.com) in the address bar and then click or press Enter...
  • Page 17 RF cable splitter and an additional coaxial cable to connect the device and SVG7782 to the same cable wall outlet. Follow the instructions included with the device to complete the applicable connections. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 18 5. Click Set up a new connection anyway and then click Wireless. 6. Scroll down and click the MOTOROLA wireless network name (see the SSID number listed on the SVG7782 gateway label). 7. Enter Network security key code in the Security key field (see WPA-PSK code listed on the SVG7782 gateway label) and then click OK to complete the wireless network connection.
  • Page 19 1. If connected, disconnect the Ethernet cable from your computer and the SVG7782. 2. Open a web browser on your computer. 3. Type a valid URL (for example, www.motorola.com/us) in the address bar, and then click or press Enter If the web page did not open, please contact your service provider for assistance.
  • Page 20 Figure 5 – SVG7782 Login Screen 4. Click Login to open the SVG7782 Web Manager. The SVG7782 Status Connection page displays. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 21 Note: If you cannot access the HTML pages in the Gateway Configuration Manager, please contact your service provider for assistance. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 22 3. Complete each field entry, but note the following: ο All fields (for example, Current Username & Password) are case-sensitive ο Note: For first-time logons, the Current Username is admin, Current Password is motorola ο Username is your current user name ο...
  • Page 23 Basic Views and configures the gateway IP-related configuration data, including Network Configuration, WAN Connection Type, DHCP, and DDNS SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 24 Exiting the SVG7782 Web Manager To log out and close the SVG7782 Web Manager: • Click Logout on the SVG7782 Menu Options bar. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 25 5. Click Security from the Status submenu options on the left side of the screen. The Status Security screen displays. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 26 ο Find a secure place to write down and keep your new password 8. Click Apply to update the password. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 27 To open the Firewall Basic Web Content Filter page: 1. Click Firewall on the SVG7782 Menu Options bar. 2. Click Basic from the Status submenu options. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 28 3. Click the Firewall Protection drop-down to select the protection level. 4. Select each Web filter you want to set for the firewall and then click Apply. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 29 1. Click Firewall on the SVG7782 Menu Options bar. 2. Click Web Filter from the Status submenu options. Figure 12 – Firewall Web Filtering Page SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 30 6. Click E-mail Log to send a summary of the Event Log Table to the contact specified contact email address. 7. Click Clear Log to clear the table. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 31 Note: Normally, the IP address of this SysLog server is hard-coded so that the address does not change and always agrees with the entry on this page. 5. Click Apply. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 32 3. Enter the last byte (from 10 to 254) of the IP address of the computer you want to set up as the DMZ host. 4. Click Apply to activate the selected computer. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 33 Figure 16 – SVG7782 Status Software Page 3. Click the Refresh button in your web browser to refresh the information on this page. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 34 1. Click Status on the SVG7782 Menu Options bar. 2. Click Connection from the Status submenu options. Figure 17 – SVG7782 Status Connection Page SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 35 2. Type the path and file name where you want to store the backup file on your computer, or click Browse to search for the file. 3. Click Restore. The gateway will reboot. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 36 IP address. • If none of the above solutions resolve the problem, contact your service provider for further assistance. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 37 No connected device is detected Device is disconnected TEL 2 Do not delete this line or the following section break. SVG7782 Wireless Voice Cable Modem Gateway • User Guide 591429-001-a This document is uncontrolled pending incorporation in a Motorola CMS...
  • Page 38 Motorola or an authorized Motorola reseller, and (B) for the Product (excluding Software), for a period of one (1) year from the date of purchase from Motorola or from an authorized Motorola reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call the Motorola toll-free phone number 1-877-466-8646.
  • Page 39 Warranty Information Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE.
  • Page 40 Motorola Mobility, LLC 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com 591429-001-a 12/2012...

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