Flexible Call Routing - NEC DS1000 IntraMail Feature Handbook

Flexible Call Routing

Description
The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. You
can customize the announcements and routing options to exactly meet the site requirements. Use Flexible
Call Routing to eliminate or minimize the need for an operator or receptionist to handle outside calls.
There are 3 components to Flexible Call Routing.
Answer Tables (page 16)
Determines how the Automated Attendant answers outside calls on each trunk, according to the time of
the day and day of the week that the call is ringing.
Call Routing Mailbox (page 30)
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table)
and announcement are available to Automated Attendant callers.
Dial Action Table (page 42)
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in
turn provides those dialing options to Automated Attendant callers.
Operation
N/A
DS1000/2000 IntraMail Feature Handbook
Flexible Call Routing
Chapter 1: Features
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