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S
3
ECTIO N
T
The operator's responsibilities may be shared by more than one person in your
RAINING THE
O
organisation. Be sure to train all individuals with operator responsibilities in the tasks
PERATOR
described in this topic.
3.1. Redirecting Messages In The Operator Mailbox
3.2. Transferring External Callers To A Voice Mailbox
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The operator must screen and redirect all messages in the Operator mailbox.
N
Letting messages accumulate in the Operator mailbox can result in a shortage of
available recording space. To prevent these messages from accumulating,
indicate an actual extension ID for the Operator mailbox. The operator must
regularly check the Operator mailbox for messages.
To redirect a new message
1. Listen to the message long enough to determine who it is for.
2. Press 2 to interrupt the message.
3. When the system asks if you would like to redirect the message, press 1 for
Yes, and then enter the appropriate mailbox as prompted.
4. Press 1 to confirm.
5. If needed, record an introduction when prompted.
To redirect an old message
1. When the system says, "You have <number> messages to review. Would you
like to check them?" Press 1 for Yes.
2. Listen to the message long enough to determine who it is for.
3. Press 2 to interrupt the message.
4. When the system asks if you would like to redirect the message, press 1 for
Yes, and then enter the appropriate mailbox as prompted.
5. Press 1 to confirm.
6. If needed, record an introduction when prompted.
Your operator transfers external callers to subscribers' voice mailboxes. The
operator's procedure differs depending on whether easy message access is
enabled.
To transfer an external caller to a voice mailbox on systems not using easy
message access:
1. Press the transfer key.
2. Dial 50.
3. When Xen Alpha Voice Mail answers, dial the mailbox number you want and
then press 2 to place the caller directly into the voice mailbox (instead of
transferring the call to the subscriber's extension).
System Manager's Guide, Chapter 4 – Training Users
A6-506000-642-07 Release 2.0
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