Dexcom G5 User Manual page 367

20.8 Troubleshooting
Share
Dexcom
Troubleshooting Status - See the "Troubleshooting Status Issues" portion of
Chapter 20.6.
Sharing Checklist
To share, make sure:
Your smart device works with the G5 Mobile app.
•
o
The G5 Mobile app is open or running in the background
•
Your smart device has an active Internet connection (Wi-Fi, 3G, 4G,
•
LTE).
o
If on a phone call using your smart device, your CGM information may
•
not upload into the
Airplane Mode is turned off
•
Do Not Disturb is turned off
•
Smart device sound is on in order to hear prompts
•
Smart device is sufficiently charged or charging
•
Smart device is within 20 feet of the transmitter
•
Dexcom G5 Mobile System User Guide
Sharing is Caring
Troubleshooting
Figure 14. Sharing Status Troubleshooting
To see a list of supported smart devices and operating
systems, go to: dexcom.com/compatibility
Check to see if the Internet connection is working by trying to
open a web page on the smart device
Share
Cloud while on your call
367