Dexcom G5 User Manual page 169

Receiver
Display Devices and Transmitter not Communicating
Smart Device:
Lock Screen
Smart Device:
In App
Receiver
If error messages don't go away after you followed necessary steps, and you
Dexcom G5 Mobile System User Guide
Home Screen, Rate of Change Arrows, and Errors
Contact Technical Support
(available 24/7) at:
• TechSupport@dexcom.co
m
• Toll free: 1.888.738.3646
• Toll call: 1.858.200.0200
App/Receiver:
Wait 10 minutes.
Move display device and transmitter
within 20 feet of each other without
obstruction (walls or water).
Wait up to 30 minutes.
In app (if not fixed):
Settings
•
Tap
Bluetooth
• Tap
Bluetooth
• Turn
On.Tap
Settings
Tap .Turn
and On.
.
.
Off and
OK
Bluetooth
Off
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