Dexcom G5 User Manual page 329

Device What you see
Receiver
Device What you see
Smart
Device:
In App
Dexcom G5 Mobile System User Guide
Troubleshooting
Problem
for a possible
reason).
No sensor
readings,
Alarm/Alerts or
notifications
display until
error is fixed.
Problem
System didn't
accept recent
calibration.
No sensor
readings,
Alarm/Alerts or
notifications
display until
error is fixed.
What you do
Enter 1 calibration.
If error screen still
appears enter 1 more
BG meter value.
Wait 15 minutes.
If no sensor glucose
readings appear on the
display, the sensor
needs to be replaced.
Contact Technical
Support to report error
(see Chapter 16.1).
What you do
See Chapter 7.
Wait 15 minutes.
Enter 1 BG meter
value.
Wait 15 more minutes.
If error screen still
appears enter 1 more
BG meter value.
Wait 15 minutes.
If no sensor glucose
readings appear on the
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