Chapter 16; Need Help? You're Not Alone; Dexcom Technical Support - Dexcom G5 User Manual

Chapter 16

Everything Else G5:

Need Help? You're Not Alone!

Dexcom has three support teams to help you, each with their own specialty:
Dexcom Technical Support Team
•
Dexcom Patient Care Team
•
Dexcom Sales Support Team
•

16.1 Dexcom Technical Support

The Dexcom Technical Support Team helps you with all CGM system–related
issues as well as software-related issues. They provide replacement units,
resolve technical issues, and take product complaints.
Dexcom Technical Support does not offer medical advice.
By Email
Email: TechSupport@dexcom.com
If you prefer to email, to help us help you best, include the following
information in your email:
Name of patient
•
Patient's date of birth
•
Description of technical problem
•
When it happened (date and time)
•
Patient's address
•
• Patient's phone number
Item SKU number and description (for example, name of the device)
•
Lot number and/or serial number(s) of affected devices (for example,
•
sensor)
Your preferred contact method and information so Dexcom can reach
•
you if needed. For example: by phone 555-555-5555 after 5 PM
Pacific Time
Dexcom G5 Mobile System User Guide
Need Help? You're Not Alone!
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