Dexcom G5 User Manual page 326

Device What you see
Receiver
Receiver
Receiver
Device What you see
Dexcom G5 Mobile System User Guide
Troubleshooting
Problem
Power on or
plug in
receiver but
don't get beep
or vibration.
Don't hear or
feel
Alarm/Alerts
or prompts.
Receiver low
battery prompt
and icon.
Loading
screen
displays
unexpectedly.
Problem
What you do
Retry. If it doesn't beep
and/or vibrate again,
contact Technical
Support (See Chapter
16.1).
You may not hear or feel
Alarm/Alerts or prompts.
Use app until issue is
fixed.
See Chapter 4.
receiver
Charge
Wait a few seconds for
System Check Passed
or Contact Technical
Support Error screen
(see next rows).
What you do
.
326