Chapter 18; Troubleshooting; Introduction; Safety Statements - Dexcom G5 User Manual

Chapter 18

Everything Else G5:

Troubleshooting

18.1 Introduction

Sensor pod adhesive not sticking? Prompt won't go away? Not getting your
sensor glucose readings? Don't know when to replace your transmitter? This
chapter will help you figure it out!
Troubleshooting sections are categorized by function or system component.
The solutions here are meant to be brief and not all inclusive, some have
audible prompts, and others don't. When more detailed answers or
preventative measures are in a chapter, you'll get a brief explanation here,
and then get directed to the applicable chapter.
After looking at the troubleshooting chapter, are you still not sure what to do?
Or maybe your problem is hardware (for example, receiver or transmitter
failure).
If your problem is not found here, follow the steps listed on your app screen,
or call Technical Support.
If any of these errors continue and the instructions don't resolve the issue,
please contact Technical Support (available 24/7) at:
• TechSupport@dexcom.com
• Toll free: 1.888.738.3646
• Toll call: 1.858.200.0200

18.2 Safety Statements

Following are the Safety Statements for the Troubleshooting chapter.
Dexcom G5 Mobile System User Guide
Troubleshooting
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