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Manual, F/T Sensor, Axia80
Document #9620-05-B-Axia80-02
6. Troubleshooting
This section includes solutions to some issues that might arise when setting-up and using the sensor. For questions
and troubleshooting assistance with software, refer to the appropriate manual in
asked questions are available from the ATI website: https://www.ati-ia.com/library/documents/FT_FAQ.pdf.
The information in this section should answer many questions that might arise in the field. Customer service is
available to users who have questions or concerns addressed in the manuals.
Note
Please read the manual before calling customer service. Before calling, have the following information available:
Serial number (e.g., FT01234)
1.
Sensor model (e.g., Axia80-M50)
2.
3.
Calibration (US-15-50, SI-65-6, etc.)
4.
Accurate and complete description of the question or problem
5.
Computer and software information (operating system, PC type, drivers, application software, and other
relevant information about the application's configuration)
If possible, be near the F/T system when calling.
For additional troubleshooting information or to speak with a customer service representative, please contact ATI at:
ATI Industrial Automation
1031 Goodworth Drive
Apex, NC 27539 USA
www.ati-ia.com
Application Engineering
Tel: +1.919.772.0115, Extension 511
Fax: +1.919.772.8259
E-mail:
ft_support@ati-ia.com
24/7 Support: +1 855 ATI-IA 00 (+1 855-284-4200)
Pinnacle Park • 1031 Goodworth Drive • Apex, NC 27539 • Tel:+1 919.772.0115 • Fax:+1 919.772.8259 •
B-25
Table
2.1. Answers to frequently
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Troubleshooting
