Mitel MiVoice Office 400 User Manual
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Mitel MiVoice Office 400 User Manual

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MiVoice Office 400
Mitel 6920 SIP User Guide
Release 7.1
June 2024

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Summary of Contents for Mitel MiVoice Office 400

  • Page 1 MiVoice Office 400 Mitel 6920 SIP User Guide Release 7.1 June 2024...
  • Page 2 ).The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Contents 1 Welcome....................1 2 Information about the MiVoice Office 400 communication system......................4 3 Keys, display, and menu guidance............. 5 4 Phoning....................23 5 Personalizing your phone..............81 6 Auxiliary reception phone..............97 7 Product and safety information............109...

  • Page 4: Welcome

    Welcome Welcome to the user guide for the desk phones Mitel 6920 SIP for MiVoice Office 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configuration.
  • Page 5 The speech quality could be affected. Disposal Be sure to dispose of your device, batteries and its packaging in an environmentally compatible way. Electrical equipment does not belong in domestic waste. Deposit it at a return center. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 6 Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety.

  • Page 7: Information About The Mivoice Office 400 Communication System

    You can make outgoing calls using the other terminals while you are already on a call. • Call lists and contacts stored on the MiVoice Office 400 communication system are available on all your phones and are automatically synchronized. •...

  • Page 8: Keys, Display, And Menu Guidance

    The following sections provide an overview of the keys and sockets available on your phone and their usage. Key designations and sockets The following figure shows the keys on the phone. Figure 1: Mitel 6920 SIP Phone The following table describes the keys on the phone with regard to the figure: Key icon...
  • Page 9 End key • Ending a call. • Back to display in idle state. • Exiting editor without changes. Redial key Calling up the list of last dialed numbers. depending on the configuration Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 10 Settings key Calling up a local settings menu (options list). Voice mail Accessing your voice mail service. Call history • Calling up the call history menu: • unanswered • answered • redial list Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 11: Display Symbols

    18 functions or call numbers can be configured. Default functions are automatically set by the MiVoice Office 400 communication system. You can configure additional functions. If more than four functions or call numbers are configured, the fourth key is used to switch levels.
  • Page 12 New voice message Headset connected Unconditional call forwarding activated Do not disturb (if busy) Call recording activated Presence state: Available (default) Presence state: Meeting Presence state: Absent Presence state: Busy Presence state: Not available Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 13 Phone locked Icon Call connection states, information (main window) Phone in dial mode Incoming call Call connected Outgoing call Call on hold Active conference More keys available Voice message unread Voice message retrieved Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 14 Mitel Hi-Q audio technology Voice Mail mode: Recording allowed • Data/voice encryption • Voice Mail mode: Recording not allowed Icon Presence state Available (default) Meeting Absent Busy Not available Icon Settings key Language Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 15 Keys, display, and menu guidance Time and Date • Settings • Time Zone • Set Date and Time Directory Lock • Password • Phone lock Status Audio • Audio Mode Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 16: Operating Your Phone

    The system menu is accessed using the softkey Menu. This contains the following menu entries. Refer to the relevant chapters of this user’s guide for further information on these menu entries. Sl no. MiVoice Office 400 System menu Hotel menu Release 7.1 SP2...
  • Page 17 The number of dots indicates the number of levels as well as on which level you currently are. A menu can have several sub-menus. Press the suggested softkey to access the sub-menu or the selection of available editing options or to carry out an action. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 18 Note: A key that you have configured locally on your phone can not be displayed or overwritten in the Self Service Portal. Therefore, always configure your keys using the Self Service Portal of the MiVoice Office 400 communication server. Function key configuration (default key setting) - Overview The phone on the MiVoice Office 400 communication system is delivered with the default function key configurations summarized in the following table.

  • Page 19: Overview Alphanumeric Keyboard

    1 . : ; = _ , - ’ & ( ) [ ] $ ! Please note that actual key configuration depends on which keypad is used. Please note that the actual character selection is dependent on the language selected. Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 20: Entering Text

    # / \ @ # / \ @ Entering text Entering numbers and letters: In text mode, you can switch between digit and letter input using the abc / ABC / 123 softkey. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 21 Phone locked LED in line key: State Description Does not light up Line free Flashes fast (in red) Incoming call Lit (in solid red) Connected LED function key or busy lamp field key: Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 22: Accessory Support

    Connecting programmable key modules to your phone gives you additional, freely configurable keys. You can connect up to three Mitel M695 PKMs next to each other on the right of the phone. The Mitel M695 module has three levels, each with 28 keys; therefore giving 84 configurable keys in total on one module.The Mitel M695 PKM has the following properties: Release 7.1 SP2...
  • Page 23 The configurable keys of the module are operated the same way as the configurable keys of your phone. • The image icons for the busy lamp field keys do not appear on the Mitel M695 expansion module. The expansion module shows only icons with the initial letters.
  • Page 24 Keys, display, and menu guidance Mitel Wireless LAN Adapter The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is software transparent, which means that in order to use the adapter, no changes to drivers, management tools, or applications are needed.
  • Page 25 Contact your telephone equipment retailer or distributor to purchase a compatible headset.

  • Page 26: Making Calls

    If the phone number or user picture is stored in the private phone book or in the MiVoice Office 400 communication system, the display also shows the corresponding name or the corresponding picture.
  • Page 27 Automatic hands-free mode: The function Automatic hands-free allows you to answer a call without picking up the handset or pressing a key. The following settings are available. This function Automatic hands-free can only be activated/deactivated by your system administrator in the MiVoice Office 400 communication system. Menu Description Automatic hands-free is always deactivated.
  • Page 28 In the middle of a call you want to talk briefly with other persons in the room without your call partner hearing your conversation. You can switch the microphone on and off during a call, regardless of whether you are using the handset, headset or hands-free system. Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 29: Initiating Calls

    With call preparation you can enter a phone number without it being dialed automatically, so you have time to check the number and, if necessary, correct it. The number is not dialed until you go off-hook, for example by picking up the handset or by pressing the dial softkey. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 30 Ask your system administrator whether you should start with the surname or the first name. • The search function is not affected by upper/lower case and special characters. • More information on the phone books can be found in chapter "Phone book management". Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 31 In the Quickdial field, enter the first few letters of the name you are looking for using the corresponding digits. Directory lookup with dialing by name In the Dial by name field, enter the first few letters of the name you want. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 32 List of calls answered. Redial list List of calls made. Your phone automatically stores the person's phone number and name in a call list in the MiVoice Office 400 communication system. Within the one number user concept (see chapter "One number user concept") you can...
  • Page 33 Redial list: Press the Redial key. → A list of the most recent dialed numbers (including the presence status of the contact) is displayed. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 34 The display shows the dialed line number (L1, L2 etc.). If a line is free, then the New Call softkey at the bottom left of the display can be used Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 35 Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal settings, for example on a colleague’s phone or in a meeting room. You can activate another Mitel phone to make an internal or external call using your personal settings, even if the phone is locked for external calls.
  • Page 36 (duration and frequency of the tone depend on system settings) and your phone number or name appear on their display. The user may accept or refuse your call. Requirements: Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 37 If the user is making an enquiry call or is in a conference, the function Automatic call waiting cannot be used. Your phone automatically stores the person's phone number and name in a call list in the MiVoice Office 400 co Call waiting: The person you want to talk to is busy.

  • Page 38: Using Functions Before/While In A Call

    Put the handset on-hook. → The display shows Call expected. The LED on the function key lights up. Clear callback: Press the function key for Callback. → Callback request is deleted. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 39 Callback 56022). You cannot automatically answer a callback request on your phone. You can either enter the call number manually or use a CTI client, for example the Mitel OfficeSuite. Answering the callback request: Enter a phone number in call preparation.
  • Page 40 You may park the person you are talking to and then pick up the call again on the same phone on which you parked the person. You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment"). Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 41 Enter the call number of the enquiry partner and press the Dial softkey. → Enquiry call party is called; first call partner is put on hold. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 42 Brokering is possible with both internal and external users. You can also broker between conference parties as a group and an enquiry call party. Note: See chapter "Enquiry call during a call" for enquiry calls. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 43 Note: If you have a user account for the Self Service Portal, you can create conference rooms there (see chapter "MiVoice Office 400 Self Service Portal"). Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 44 You can transfer the call with or without prior notice. Menu Description Call transfer with prior notice You only transfer the call after you have first talked to the second call party yourself. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 45 Press the Transfer softkey. Enter the phone number of the called party. Press the Dial softkey. Press the Transfer softkey while the called party is ringing. Transferring a call without prior notice (second option): Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 46 Starting the emergency announcement: In addition to normal announcements, the MiVoice Office 400 communication system also allows for emergency announcements. It differs from a normal announcement in the following aspects: Release 7.1 SP2...
  • Page 47 "Activating protection against call types"). Receiving the emergency announcement: In addition to normal announcements, the MiVoice Office 400 communication system also allows for emergency announcements. It differs from a normal announcement in the following aspects: Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 48 You may record an active call as soon as your system administrator has configured at least one of your e-mail addresses in the MiVoice Office 400 communication system. Your call party can be an internal or an external user. The recordings are made and backed up only as wave files in your individual e-mail boxes. You can find a call recording overview in your e-mail box.
  • Page 49 → The function is activated/deactivated, displayed and the LED on the function key lights up/ does not light up. Activating do not disturb You do not want to receive any calls for the time being. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 50 Your system administrator must enable this function in the MiVoice Office 400 communication system. This function must be saved to a function key over the Self Service Portal (see chapter "Configuring or deleting a...
  • Page 51 Another user can connect to your active call and listen to the conversation without you or your call party noticing. Unlike with intrusion, there is neither a display nor a sound signal to indicate use of the function. Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 52: Using Further Functions

    Activating personal call routing You want to specify which of your phone shall ring when you receive a call. You can specify the phone on which a call is signaled with personal call routing. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 53 Select softkey. → A list of your routings is displayed. Select the call routing you want and confirm with the Activate softkey. → The selected routing is activated and another is deactivated. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 54 You can answer the call on any of the phone; once the call is answered, other phones go back to the idle state. You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment"). Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 55 Deactivate the phone lock: Press the function key for Phone lock on/off. Enter the PIN and confirm with the Enter softkey. Confirm the security prompt with the Yes softkey. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 56 Phoning Use the following function codes (see also Features Overview Mitel 415/430/470 user guide on the Mitel Finder), to activate or deactivate the phone lock for all phones within the one number user concept (see "One number user concept"): •...
  • Page 57 • After certain time after log in (e.g. six hours and 30 minutes). • At a certain time (e.g. 6:30 p.m.) Log in free seating: Press the Free Seating: Log in/out softkey. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 58 The person responsible answers the call and is connected with the user seeking help. Alarm cancellation delay: Your system administrator can set a delay (1-60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number.

  • Page 59: Overview Of Available Functions

    Service Portal"). • You will find a list of all function codes in the user's guide “MiVoice Office 400 Feature Overview Table” on the Documentation Center. Please note that function codes can only be used as prefix dialing on your phone.
  • Page 60 Call forw. on no reply (CFNR) to user on/off Incoming calls are forwarded to another destination (user). Call forw. on no reply (CFNR) to VM on/off Incoming calls are forwarded to another destination (voice mail). Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 61 Do not disturb (forwarding) on/off Your phone does not ring and is set to busy for incoming calls. Incoming calls are automatically forwarded to a destination that has been configured by your system administrator. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 62 If the message key is pressed, a call is triggered or the guest is connected to the voice mail system and can listen to the voice message. The function code for the Message function is *#38. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 63 "Phone book management"). Phone book:: System Direct access to the Directory Lookup system menu. Contacts in the system phone book are integrated in the MiVoice Office 400 communication system (see chapter "Phone book management"). Phone lock on/off Activate/deactivate phone lock. Outgoing calls are not...
  • Page 64 (see chapter "Activating/answering silent intrusion"). Switch group x, position 2 This function lets you route calls and functions via switch groups (with two switch positions). Switch group x, position 3 Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 65 "Operating system events". Access to the MiVoice Office 400 system menu. System menu Take (pick up own call) Transfer a call from your phone to another phone under the one number user concept (see chapter "Take (pick up own...

  • Page 66: Organizing Absences From The Desk

    The presence status can be managed via the system menu, a function key (see chapter "Configuring keys"), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal"). Activate/deactivate presence profile: Press the function key for Menu. Release 7.1 SP2...
  • Page 67 Depending on voice mail configuration, your caller then immediately has the possibility of leaving a message. The absence information is an integral part of a presence profile. All configuration possibilities for this option can be found in chapter "Configuring presence profile". Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 68 Phoning Note: If your Outlook calendar is not synchronised via Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date. Set up the absence information: Press the function key for Menu.
  • Page 69 Always (CFU) Incoming calls are automatically forwarded to another destination (Call Forwarding Unconditional). Incoming calls are forwarded directly to a different If busy (CFB) destination if you are busy (Call Forwarding if Busy). Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 70 Operation of call forwarding is available via the system menu, a function key (see chapter "Configuring keys"), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal"). Activating call forwarding to a call number or to a voice mail: Press the function key for Menu.

  • Page 71: Operating Call Lists And Voice Messages

    → The call forwarding is deactivated. Operating call lists and voice messages In this section, you will learn how to use call lists and voice messages which are stored in the MiVoice Office 400 communication system. Editing options for the call list Release 7.1 SP2...
  • Page 72 The form in which the call is displayed depends on the settings your system administrator selected in the MiVoice Office 400 communication system: Advanced or Picture-ID. Contact your system administrator for more information.
  • Page 73 Editing options for voice messages Your display signals new voice message as follows: . The message LED flashes red slowly. The following options are available for further editing of the voice messages: Menu Description Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 74 Voice messages can be managed through the system menu, the voice mail key, a function key (see chapter "Configuring keys"), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal"). Press the function key for Voice mail.

  • Page 75: Operating System Events

    The phone also signals new system events acoustically with a beep-beep. The LED of the function key is also lit. The phone displays a maximum of 16 entries in the system event list. Once this limit is exceeded, you are prompted to delete some entries. Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 76: Organization Within The Team (Busy Lamp Field)

    Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 77 The following table shows the softkey icons and the presence state of the user on a busy lamp field key. Softkey Icon Presence on busy lamp field key Available Absent Meeting Busy Not available Calling a team partner: Press the required busy lamp field key to call the team partner. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 78 → the active call is put on hold and the number of the team partner is called. Wait until the called party answers. Press the Transfer softkey. Or press the Goodbye key. Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 79: Line Keys On A Key Telephone

    With the configuration of a KT line key, your system administrator can also set up a personal line on which you can make your personal calls. All other function keys retain their function. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 80 → Connection to the KT line with the highest priority. Press KT line key. → KT line is selected. Pick up the handset. → Connection to the selected KT line. Initiating a call through a KT line key Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 81: Using Functions With Mitel Opencount

    Activating PIN telephony The PIN telephone service is part of Mitel OpenCount. The possible applications of the PIN telephony depend on the area of use, for example in the area of health care and accommodation/hotel: •...

  • Page 82: Setting Functions By Remote Control

    Activating/deactivating Call forwarding remotely for another user Remote call forwarding functionality allows user A to activate/de-activate the CFU,CFNR, or CFB of another internal user B. Remote CF key creation is done as follows from WebAdmin application only. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 83 Note that the Call forwarding for another user protection field should be disabled under the Configuration > User list page before creating the remote CF key. The remote user can protect oneself for being remote forwarded by another user by enabling the field. In the WebAdmin portal, navigate to Configuration >...

  • Page 84: Personalizing Your Phone

    Setting the duration for brightness: Enter the desired time in seconds in the input field and confirm with the Save softkey. Configuring the audio properties This section explains how to set audio properties. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 85 Suppress ring tone. Tone set Country-specific ring tone settings. This menu is set by your system administrator. Setting the ring: Press the Option key. Scroll to Audio. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 86 The connection is established via the handset or the hands-free system. • Press the loudspeaker/headset key when in handset mode to switch to hands-free mode. • Pick up the handset when in hands-free mode to switch to handset mode. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 87 DHSG headset. Press the Option key. Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 88: Configuring General Phone Settings

    You wish to select a different user language for your display. To change both the local user language and the user language of the MiVoice Office 400 communication system, configure the language settings for your phone over the Self Service Portal only. For more information about the Self Service Portal, please refer to "MiVoice Office 400 Self Service...
  • Page 89 Time Settings when Use Network Time is deactivated: • Set date Setting menu for the time. The time/date are shown on the display when in the idle state. Press the Option key. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 90 Select the setting you want and confirm with the Save softkey. Using Live Dialpad (single-digit dialing) Activates or deactivates the Live Dialpad. This local function is not supported by the MiVoice Office 400 communication system. Changing the PIN You want to change the PIN used to lock/unlock your phone and to thus protect your phone settings (more information about locking/unlocking your phone can be found in chapter "Locking/Unlocking your...
  • Page 91 Installing new phone software. • Confirming new settings. Press the Option key. Scroll to Restart and confirm with the selection key. Confirm the security question with Yes. → The phone is restarted. Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 92: Protecting Yourself Against Calls

    The system phone book contains the contacts of the users on the MiVoice Office 400 communication system and your private contacts, to which only you have access. It is integrated into the MiVoice Office 400 communication system by your system administrator.

  • Page 93: Configuring Voice Mail

    Portal"). • Mitel OfficeSuite • External directories, such as Microsoft Exchange (provided your MiVoice Office 400 communication system is synchronised with external directories). Configuring voice mail This section explains how to set your voice mail. Managing personal voice mail greeting Depending on the system configuration, you have the option of recording up to 3 different greetings (e.g.
  • Page 94 Operation of voice mail is available via the system menu, a function key (see chapter "Configuring keys"), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal"). To know more about options for editing voice messages, see chapter "Editing options for voice messages".

  • Page 95: Configuring Presence Profile

    Description Description Type in the text to be displayed to other users as detailed information for your presence status (e.g.: “Meeting until 4 pm.”). You can also leave this input field blank. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 96 A call is forwarded to voice mail. The greeting to be played can be configured with voice mail greeting. Activate the greeting you want. Voice mail greeting: • Your currently defined greeting is used. Keep settings as is Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 97: Configuring Keys

    "Absence information". • Your caller will hear the global greeting (name Default greeting depends on the MiVoice Office 400 communication system). • Personal greeting • If you renamed your personal greeting, your greeting name is displayed here. Your caller obtains one of the currently active personal greetings.
  • Page 98 Personal line on key telephones on which you can make personal calls. The personal line is created when your system administrator assigns a key on your phone as a personal line while configuring the KT line. Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 99: Configuring Or Deleting A Key Assignment

    "Overview of available functions". Note: A key that you have configured locally on your phone cannot be displayed or overwritten over the Self Service Portal. Therefore, always configure your keys via the Self Service Portal of the MiVoice Office 400 communication server.

  • Page 100: Auxiliary Reception Phone

    To configure these keys, you need to log on to Self Service Portal. For more information about MiVoice Office 400 Self Service Portal, see the section "MiVoice Office 400 Self Service Portal". Following is the procedure to configure function keys: Log on to Self Service Portal using your phone number and PIN.

  • Page 101: Operating The Auxiliary Reception Phone

    Managing wake-up calls A guest wants to be woken up at a specific time. As an auxiliary reception phone user, you can set, modify, or delete the wake-up time for the guest's room. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 102 Else, the previously set time is shown as the initial value. → The phone displays the details of the wake-up call. Press Ok to return to the home screen. Modify wake-up call Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 103 Press the Wake-up call function key to delete the wake-up call or go to the Hotel menu > Wake-up calls on the auxiliary reception phone. → The phone displays the screen for entering the room number. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 104 → As an auxiliary reception phone user, you can modify other settings, such as, enable or disable the daily wake-up call for your guest. Press Ok to save the settings. Manage expired wake-up calls Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 105: Notification Service

    New messages in the voice-mail box • A notification at the front or back desk • A notification from the PMS • A message in the hospitality manager • Callback requested Activate message notification Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 106 -> If notification is not activated, the terminal displays a screen for activating the notification for the room Press Yes to activate/deactivate the notification. -> The notification function is activated/deactivated. Release 7.1 SP2 Mitel 6920 SIP User Guide...

  • Page 107: Do Not Disturb (Dnd) Service

    When do not disturb service is activated, the room phone does not ring for incoming calls. Incoming calls are automatically forwarded to reception phone that is configured by your system administrator. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 108 -> If the do not disturb is not activated, the terminal displays a screen for activating the do not disturb service for the room. Press Yes to activate do not disturb. -> The do not disturb function is activated. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 109 -> The terminal displays a screen for deactivating the do not disturb service for the room. Press Yes to deactivate the do not disturb. -> The do not disturb function is deactivated. Manage Do not disturb (DND) while in connection Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 110 Dial the room’s phone number or press the busy lamp field key set for the room to make a call. -> The terminal displays the screen indicating that do not disturb is active for this room. Release 7.1 SP2 Mitel 6920 SIP User Guide...
  • Page 111 Press the Call room softkey to proceed with the call. -> The room telephone rings. -> The terminal displays the normal calling screen.

  • Page 112: Product And Safety Information

    Make sure you have all the user documents required to operate your product efficiently and correctly. • Make sure that the versions of the user documents comply with the software level of the MiVoice Office 400 products used and that you have the latest editions.

  • Page 113: Data Protection

    Data protection Protection against listening in and recording The MiVoice Office 400 communication solution comprises features which allow calls to be monitored and recorded without the call parties noticing. Please note that these features can only be used in compliance with...
  • Page 114 Copyright 2024, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of mitel.com Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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