Faxing Problems; Sending Faxes - Canon MultiPASSTM C50 User Manual

Faxing Problems

Use the following tables to solve problems that can occur when sending and
receiving faxes with the MultiPASS C50.

Sending Faxes

Problem
You cannot send a fax
If none of the above solve the problem, try unplugging the MultiPASS C50 for at
least five seconds, then plugging it back in. If the problem persists, contact your
local authorised Canon dealer or help line. Please note that any documents stored
in memory will be erased when the MultiPASS C50 is unplugged.
8-12 Troubleshooting
Possible cause
The MultiPASS C50 may have
over-heated and shut itself down.
The MultiPASS C50 may not be
set for the type of telephone line
you have (pulse/tone).
The document may not have
been set in the Automatic
Document Feeder (ADF)
properly.
The one-touch or coded speed
dialling number you used may
not be registered.
The receiving fax machine may
be out of paper.
The MultiPASS C50 may be
sending another document from
memory.
An error may have occurred
during sending.
There may be a problem with the
telephone line.
The receiving fax machine may
not be a G3 fax machine.
Solution
If you suspect this, unplug the
MultiPASS C50 and let it cool for
several minutes, then try sending
again.
Make sure the MultiPASS C50 is set
for the phone line you have. See
page 2-58. (If you are not sure what
type of line you have, contact your
local telephone company.)
Remove the document, stack it, and
feed it into the Automatic Document
Feeder (ADF) again. See page 6-6.
Check the content of the one-touch
or coded speed dialling button and
make sure it was registered correctly.
Call the other party and be sure they
have paper in their fax machine.
Allow time for the current document
to finish sending.
Print an activity report and check for
an error code. See the MultiPASS
Desktop Manager User's Guide.
Make sure you have a dial tone on
the handset. If not, contact your
local telephone company.
Make sure the receiving fax machine
is compatible with the MultiPASS
C50 (which is a G3 fax machine).
Chapter 8