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Problem
The BJ cartridge moves, but
no print appears on the paper
The MultiPASS C50 suspends
printing after each line
Your PC indicates a device
time-out
Chapter 8
Possible cause
The BJ cartridge or an ink
tank may not be installed
properly.
The BJ cartridge print head
may need cleaning.
An ink tank may be empty.
The print head may have
become too hot. If this
happens, the MultiPASS C50
slows down to cool the print
head.
A device time-out occurs
when the PC sends data to the
MultiPASS C50, but the
MultiPASS C50 does not
respond. The MultiPASS C50
may be unplugged, not
connected to the PC, or have
a paper jam.
Solution
Make sure the BJ cartridge and
any ink tanks are properly
installed. See page 2-31.
Clean the print head. See page
9-9.
Replace empty ink tanks as
needed. See page 9-17.
You do not need to do anything.
Allow the MultiPASS C50 to
finish the current print job and
then let it sit awhile to cool.
Make sure the MultiPASS C50 is
plugged in, and that its interface
cable is securely attached to the
MultiPASS C50 and the PC.
Clear any paper jams, and make
sure paper is loaded properly in
the sheet feeder.
Troubleshooting
8-21
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