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Problem
The printed output is not
what you expected
8-22
Troubleshooting
Possible cause
There may be a
communication problem
between the MultiPASS C50
and your PC.
The interface cable may not
be securely connected to the
MultiPASS C50 and the
computer.
The interface cable may not
be the correct type.
The interface cable may be
too long.
You may not be using the
correct printer driver.
You may not have the best
media type selected.
Previous software settings
may not be cleared.
Solution
Make sure the PC and the
application are configured
correctly for communicating with
the MultiPASS C50. See the
MultiPASS Desktop Manager
User's Guide.
Check the interface cable's
connections. See page 2-14.
Make sure you are using the
parallel cable supplied with the
MultiPASS C50 unit. See
page 2-14.
Make sure your parallel cable is
less than 2 metres long.
Make sure you have selected the
MultiPASS C50 Printer Driver in
the Printer's dialog box or from
your application's printer dialog.
See the MultiPASS Desktop
Manager User's Guide.
Try selecting Coated Paper for
the Media Type rather than Plain
Paper. See the MultiPASS
Desktop Manager User's Guide.
Make sure the MultiPASS C50
was cleared of the previous
software settings before the print
job started. See the application's
documentation.
Chapter 8
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