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Chapter 1 General information
Service-Hotline
The technical service hotline is available 24 hours a day, Monday through Friday. In
emergencies, parts may be shipped as late as approximately 10:00 p.m.
Tel :
Fax :
E-Mail :
If you want to discuss labeling system malfunctions, have the following information ready
for the hotline:
Detailed description of the problem.
¥
All the information from the labeling system rating plate.
¥
Did the problem arise for the first time after the following?
¥
After inserting a new role of labels or ribbon.
¥
After changing the system configuration.
¥
If the malfunction arose in the print-apply cycle, all of the information about the
¥
PLC signal status.
Before contacting our hotline, check if the operating instructions (chapter titles,
troubleshooting) has information to help you deal with the problem.
We would like to keep our hotline available for our customers as much as possible. Please
be aware that our hotline may also refer you to written information in the operating
instructions.
Version: 16.07.13
+49 (0)2224 - 7708 - 440
+49 (0)2224 - 7708 - 21
hotline-ed@bluhmsysteme.com
Page 8 of 77
32708885 Geset 100
GB
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